Absolutely FANTASTIC EXPERIENCE! The kindest staff (and they are soooo knowledgeable!!!) I came for…read morethe Hydrafacial and it was SOOOO relaxing and my skin feels soooo refreshed and clean now! They also have some really awesome technology too, and you can learn a lot about your skin. Amazing experience and I will absolutely be back :)

AmaaaaaaaaaaaaaaaaaaaAAAAAAZING -----so good -----------------------------_________ great…read moreaesthetics---- as good as it gets almost can't be seen---- what a secret this is great amazing value

My review could honestly be a commercial for Hartwater!…read more From the moment you walk through the door, you're greeted by Kylie and Merritt, two genuinely lovely women whose kindness and attention to your comfort immediately put you at ease. Every visit feels welcoming, personal, and uplifting. I was talking with Lindsay today and shared something I noticed when I was reading reviews before becoming a client. There's a sign outside their practice that says, "We rise by lifting others." I told her how much I appreciate that it's not just a quote on the wall. It's truly the culture of Hartwater and exactly how I feel every time I'm there receiving treatments. My monthly facials with Stephanie are one of the highlights of my month and something I genuinely look forward to. She's kind, compassionate, fun, and incredibly talented at what she does. Beyond the amazing treatments, her skincare recommendations are always thoughtful, personalized, and spot-on. What makes Hartwater so special is that they don't just deliver exceptional results, they make people feel valued, cared for, and lifted up. The team combines expertise, professionalism, and outstanding results with genuine warmth and kindness. I could not recommend Hartwater more highly. They are not only the best in the business, they are some of the kindest people you'll ever meet!

Comfortable, open, pretty and inviting space…read more Lindsey is quite knowledgeable on the treatments that she provides. She didn't push other treatments on me, but understood my concerns and suggested reasonable options that I'm so glad I tried. I already have my next appointment. :-)

Would not recommend this business at all. Cancellation is written clearly on their website. Called…read morethem to verify and they even sent a text along with email confirmation with time stamped. After 2 weeks of cancellation there was no refund. I called them back and said manager is the only person that can do refunds. Zero call backs.

Ariana I thank you soooo much for my second Fotona 4D facelift treatment today. She is always very…read moreprofessional, experienced and very friendly. Can't wait for my third treatment Not mentioning that the spa atmosphere is relaxing, clean and all staff are friendly and very well experienced. Definitely recommend it 5

Fantastic experience, think I've found my med spa home here after exploring a few different places…read more The check in process, care from the providers, and convenience of the whole visit was so nice. Also, their Easter decorations were beautiful!!! Such a pretty office.

Love Dr.Rosy honestly and work. With the new front desk,…read morechecking in and out was a breeze glad they got rid of the old one.

UPDATE I WENT TO TOTAL MED SPA ALLEN AND THEY FIXED THE BOTCHED JEAUVEA I DID NOT ASK FOR, and they…read moremade it look 1000000 times better. I've got over 100 units, have spent thousands between June-July, to get my smooth forehead back. Over night. Woke up, went and got my forehead done, and it didn't work 50 units of xeomin, went back, 2 weeks later, got another 50, went back AGAIN for another 50....Then came to Lux to get the 60 units of Botox (not of something I did NOT want-I specifically asked and pushed for Botox). My body is obviously rejecting the tox's. Xeomin/Jeauvu. So, my original Dr, who I've been going to for 5 years, injected 100-200 units, of xeomin and it failed. So, I ventured out the box to go here. To get Botox. Brooke was great. However, how dismissed I got treated after spending $600 for my forehead to look like this (well over a grand in total) because they wanted to try a "new better product" which I explained i was not comfortable with, but they did anyway...... And now I'm walking around like this, after now, almost 200 units of tox in less than 2 months has been put in my forehead. Is it either of the injectors fault? No!!! Not at all, however the way I was dismissed and told "You need to go to a plastic surgeon that's never happened to a client" like too bad so sad, we will just take your $600 and not even try to help figure it out, or help you. Super dismissed. Botox is my only self esteem, feel good thing. Gross, I know, but to be dismissed so blunt and zero kind of accountability for putting an tox in, i specifically said "probably won't work" promised it would "work better" and not even trying to figure it out after spending that amount, has left me pretty hurt and upset. No one who cares, or is professional says "sorry too bad don't know what to tell you", just really had rubbed me the wrong way. I DID NOT WANT JEAUVEA I WANTED BOTOX. TO BE CLEAR. I don't think she was mean, or rude intentionally or even at all, it's just the fact, I just paid to get 60 units that failed, with a tox i DID NOT WANT in the first place, because of this very reason. I know Botox works, anything else dissolves but they were adamant on jeauvau or whatever it's called. And here are the results, a month post 200 units of different tox (they did 60 units of jevueau) which again, I said I wanted Botox, but kept getting told "this is better" Shouldn't look like this less than a month-a month later-a month later, and that's why I wanted Botox, and not jeauveau. Current pics of "a month post jeauveau" Vs what I looked like RIGHT BEFORE this last injection nightmare. It was smooth, didn't wrinkle or fold like that, not all patchy and botched looking. My forehead looks worse post all this, than it did pre my 3 month touch up (Over the past couple of months over 100 tox's only 60 at Lux). I'm upset because I KNEW a new tox WOULD NOT work, it never does, and I went with the pushy suggestion and ended up with a really unfortunate looking forehead. Barbie doesn't like the word "botched" but that's exactly how I feel with this forehead. And flushed $600 down the drain for this ‍ not ok. My forehead looks worse than it did pre visit. When a customer asks for Botox, do not sway them, I knew this would happen, which is why I kept on pushing to stick with Botox. But "something better" was being used, and it's obviously not better, at all, because it failed. A $600 fail to some nothing, but for me. It is. This was my 3 times a year only thing I do for myself. And I'm left looking bad. 5 years. Never in my 5 years doing this, has it ever looked this horrible, even pre Botox. The suggestion was "go see a plastic surgeon i have no idea". I don't have money to see a plastic surgeon. The only "plastic surgery" I get, which is not even plastic surgery is Botox. That's it. Had we of just gone with what the customer feels comfortable with (BOTOX) then it wouldn't be this bad, I knew immediately the highly pushed one, would not work. If the Botox would have failed, I would have been content, but because a new product was pushed, and not really given the option I wanted. Give the customer what they ask for please. If they ask for Botox, give them Botox. Don't sway them please.

Oh my gosh, I just realized that I posted my positive review to the McKinney location. I actually…read morehave gone to the Van Alstyne location twice & would go again. The staff is very focused on customer service. I enjoyed my facial too!

Such Great customer service! Very Friendly staff!…read moreMy tech was very friendly and made me feel very comfortable.

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had…read morebeen coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend.

This is such a wonderful place. I've done microneedling, clear&brilliant, Morpheus, and quantumrf…read moreover the last several years. I feel rejuvenated and I've had some lovely compliments from friends saying they can't figure out what I'm doing but they think I look great. Susan is a delight and has helped me through the entire process. I highly recommend going here if you want to feel a little more fresh-faced! :)

I had a tummy tuck and lipo to my flanks one year ago yesterday. I'm extremely happy with the…read moreresults. After having children my body was never the same. Now It's back and life changing. If you have ever considered getting you tummy flat, just do it. Dr Setty and his staff are wonderful. He's a plastic surgeon artist!

I came on a Wednesday after work because they're open late that day, and it was just phenomenal! I…read morehave been to other big name medspas and they don't hold a candle to how welcoming, fun, and educated Idy and her staff are. I got microneedling with added PRF on my face and it is very much worth it. Great experience. My skin looks and feels beautiful! Will come back and would recommend to others. *****Added photo was immediately after treatment and has the PRF dried on my face -- was told to wash off when I got home.

If I could give 10 stars, I would! I came in about a month ago for PRP under my eyes to treat my…read moreunder-eye bags, and I absolutely love the results. Mrs. Idy was such a pleasure to have as my nurse practitioner she was incredibly knowledgeable and explained every step of the process in detail. The entire team was so kind and welcoming as well. I'll definitely be coming back for more self-care and beauty enhancements. Thank you so much!