The worst customer service of any furniture company that I have ever dealt with. I don't want to…read morecompletely demonize this company, however I am going to tell you an exacting detail what has occurred. My wife and I bought loveseat recliner from couch potato late 2019. We selected the couch based on recommendations from the salesperson on how sturdy and awesome this recliner is and that each item is made to order. It did not disappoint however one of the seams came undone. This is not the fault of couch potato however they sold the product and guaranteed the product so they assumed liability to fix the product. They collected my couch earlier this year to have it sent to an upholsterer and fixed. It is now nearly May and we have gotten the runaround week after week with a myriad of excuses every time you say something the first line of defense is because of covid. Then it was the upholsterers fault, people quitting in the warehouse, and various other excuses They have probably the worst communication skills between employees that I've experienced I could not imagine running a company with such poor communication in and among the staff They gave me the most uncomfortable replacement couch that they are replacing today with another replacement couch because it's been months and they can't give me a clear and or honest reason why it's taking so long as I said they have a myriad of excuses between covid and shipping and all sorts of ridiculous excuses at this point I could with no good conscience recommend anybody using this company for their furniture needs unless horrible customer service is your goal then they're spot on

We bought a Murphy Bed from Oscar at the Pismo Beach Store and had a bulkier queen sleeper sofa…read moreremoved. From purchase to delivery took only five days so we were able to provide guests a much more comfortable sleeping experience. Kaleb and Patrick were courteous and professional in the challenging job of removing the old furniture and setting up the new. I would be happy to shop there again!

We absolutely love our Murphy Cabinet + pull out bed that the Murphy Wall Beds Unlimited team sold…read moreus in SLO last year. We have had many guests rave about the bed & mattress that was included with the purchase. This piece of furniture makes our home office/guest room as functional as it can possibly be as a multi-purpose room. We especially appreciated the free in-home consultation, the on-site visit to the showroom in Edna, and the personal delivery/installation process they offered. Great looking piece of furniture that's built to last. Our dog (Murphy) is naturally a big fan of this cabinet bed too!

Thomas and his Murphy Beds are the best! Top quality and stands behind his word!…read moreHighly recommend, Thomas is the best!!!

I had such a wonderful experience coming here. Every piece of furniture here looked high quality,…read moreit was hard to choose. As a first-time couch shopper, I felt very comfortable asking questions, even silly-sounding ones. Jeanine and Maria were both so kind and patient with me as they walked me through the process. They helped me pick out such a beautiful and comfy couch, I can't wait to have it in my home! Thank you Jeanine and Maria!

Sergio and all his employees offer great service. They kept us updated on the status of our order…read more We ordered two recliners and they kept us up to date on their status. They are American made. We were happy they offered American made furniture. The recliners are so nice. The fabric, the lumbar support, headrest and padded arms make it a chair that wraps you in comfort. They gave us a great price as well. We will use them again and highly recommend them.

Highly recommended! Sergio provides exceptional customer service and goes above and beyond to meet…read moreyour needs. He is friendly, professional, and a pleasure to work with. If the item you purchase is a floor model, he will arrange delivery as quickly as possible without any hassle. The entire experience was smooth and efficient. I would definitely recommend Sergio to anyone looking for outstanding service

Love love my new couches. I went to multiple furniture stores and couldn't find exactly what I was…read morelooking for until I went to Casa Bonita Furniture, Ben the owner was extremely kind and patient, listened to everything we wanted and custom put together a couch for us that would fit the dimensions for our tight space. We requested a 3 piece couch and picked our fabric, the process was seamless and the end result was exactly what we wanted. They offer different levels of firmness, sizes and different fabrics for any budget, and got it to us in 10 days way faster than any other competitor. Thank you again!

We have purchased several pieces from here. They are very helpful and informative. The first item…read morewe got was a sleeper sofa. It came in just 3 weeks and was delivered to us. It is Perfect! We LOVE it! The delivery men were very kind and professional. The owner is just the best! He keeps his word and works hard to help you find just the right things. The whole staff work hard to take care of you. We have ordered 2 more items, chairs, and are looking forward to having those to add to our collection. If you want great pieces and like to have some choices and want to be treated with respect, this place is a MUST . Stop in a check them out.

Go there and see the beautiful showroom and ask for David... he's the best and so helpful!!! I…read morecan't wait for my furniture to arrive this week!!! Linda in AG

HERE IS A HUGE WARNING TO NEVER ORDER FROM THIS STORE. !!!…read more I ordered a couch loveseat and Dining Room set back in December and they told us it would be about 6 weeks for it to be delivered. 6 weeks came and no update. Those 6 weeks turned into 7,8,9,10 until it was until 3 months AFTER in March that I finally had it with the horrible communication and called them to ask for an update, they told me the whole time they had my order. HOW COME THEY NEVER CALLED ME. Anyways, I scheduled for a delivery and that day they never showed up. I had to call again to reschedule since they didn't bother to call me. I scheduled delivery that day early morning because I can errands to run after. They told me I would be the first delivery that day. I waited and waited and nothing. So of course I had to call back again and they told me that the delivery driver was running late. HOW IS THE DRIVER RUNNING HOURS LATE IF IM THE FIRST DROP OFF. MAKE IT MAKE SENSE PEOPLE. Finally I had enough and threatened to dispute my charge on my credit card and they finally got scared or something and delivered my furniture the next day. Sadly another issue occurred, some wood on the dining room table was chipped off/damaged. So again I had to contact them again to order a replacement for it and they just had me fill out a form, that they make bad reviews sign. IT'S BEEN SINCE MARCH. WE ARE IN MAY. AND I HAVE YET TO RECEIVE ANY CALLS. I am definitely going to dispute my charge soon!!! Save your time and sanity and shop at STYLEHOUSE in Nipomo instead. They have great communication and customer service. When I ordered from them they called me weekly to update my order status and apologized for any delays. AGAIN BEWARE AND NEVER SHOP HERE. This is definitely a money laundering place, that will SCAM YOU.

I was needing a sofa sleeper, I came in here was greeted by Leo, I told him I needed a sofa with a…read morefirm mattress, he pulled one out and showed me how these pull outs look and feel but said most pull out mattresses are not firm and you can feel that metal bar, but he showed me another sofa in his other room next door. I was impressed with it but this was my first store I visited. After a couple of other stores I was impressed with Furniture Depot's sofa, only thing I didn't know was how it felt sitting down. After a couple of minutes I bought it. It was delivered in 2 days, his son and helper were pretty cool to talk with while figuring a way to squeeze it into my bedroom. They found an issue with rolling out the hideaway, so he called Leo out to investigate, he found that the screw the installers placed was too big and they replaced the screw. It was interesting on how this sofa was made and simple to take apart and put together, but it will take 2 people to move this sofa. Will certainly do business again with this business.

We went to many furniture stores looking for a sectional and this was our last stop, definitely…read morebest store we went to and we went all over the place. Love our new couch and all the staff were super friendly and helpful without being overbearing. We had a problem with one piece of sectional that we didn't notice right away and we kept forgetting to contact them, finally remembered at least 6 months later and they replaced piece without complaint and delivered it to us in Atascadero. This will be where we buy all of our furniture in the future. Go here, you won't find a better furniture store.

We had some really specific details we wanted in a table and chairs (round, under 47", white-ish,…read moreand for a reasonable price) and none of the previous four places we went to had anything that checked more than a couple of the boxes. Julez spent a long time sorting through all the options and managed to find the perfect table as well as a selection of chairs. The showroom was clean and well lit with a wide variety of furniture types and options. Financing was easy and prices were very reasonable. Best of all, Julez was polite and easy to talk to and never made us feel like we were demanding or annoying. Definitely a 5 star experience.

Tony is amazing! He was so helpful and kind. I needed a mattress for my RV, and he helped me find…read morethe perfect one. He ordered a custom size for the camper, and it arrived in a week. I'll definitely go back here when I need another mattress or furniture.