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Recommended Reviews - Drift Limits
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3 years ago
Had a fantastic 1 hour introduction to driving for my 14 year old son. Nick, the instructor was really supportive and got him driving a manual car within minutes of getting in the car. He really enjoyed it, and the process was really smooth - we were in the car within 5 minutes of arriving. It seems the under 17 events are held on every Saturday, and then once a month on the last Sunday, but book up fast. Lois helped us book a future drive, and was really helpful too. Great experience! read more
2 years ago
I recently visited Drift Limits for a supercar driving experience, but unfortunately, my encounter was marred by several concerning issues that significantly detracted from the overall enjoyment. Firstly, the booking process was misleading and seemed geared towards upselling unnecessary upgrades. Initially advised to pay an extra £60 for an automatic car, I later discovered that the chosen experience could accommodate automatic cars without this costly upgrade. This approach feels disingenuous and left me questioning the integrity of their customer advice. Secondly, despite booking and paying for 8 laps per person, we were told we would only receive 4 laps each. This inconsistency and lack of transparency in fulfilling the booking are deeply disappointing. Moreover, the overall organization and management of the event were severely lacking. We booked for a 2:00pm session but ended up waiting for hours due to overbooking issues & only got in a car after 4:30pm. This mismanagement not only caused frustration but also resulted in wasted time and undermined the special occasion we were there to celebrate. Additionally, the condition of the car provided was substandard and unacceptable. The vehicle displayed signs of neglect, including visible moss growth between the mirrors and malfunctioning windscreen wipers. Such poor maintenance reflects poorly on Drift Limits' commitment to customer satisfaction and safety. - Drift Limits have denied these issues to me but I saw them very clearly. To make matters worse, my attempt to address these issues directly with Drift Limits was met with a dismissive response. Their reply was brief, and they did not seem interested in investigating or acknowledging most of the issues raised, instead deflecting by referring to terms and conditions that were not adequately disclosed prior to the experience. In summary, my experience at Drift Limits was marred by misleading practices, poor organization, and a lack of attention to basic service standards. I would caution anyone considering their services to thoroughly evaluate alternatives before committing to Drift Limits. They value money more than customer service. I expect Drift Limits to respond to this review with an explanation for each point how somehow it was the customers fault & explained in the t&c's I accepted etc, but based on my experience, I cannot recommend trusting their response in the slightest. read more
3 years ago
Spent A LOT of money on two special experiences as a gift and because we needed to reschedule one of the experiences due to family circumstancEd Drift limits told me I needed to pay a further £203.00 to be able to rebook this. When I challenged this, the manager Lilly said (all via email) that because in their terms and conditions it states I have to use the words 'cancel' they are not going to support me with my order and still insisted in paying the money. She kept saying it is all covered in the terms and conditions. However, when I spoke to Track Days prior to this, they were the ones that advised I send an email in via their chat service because YOU CANNOT SPEAK TO ANYONE ON THE PHONE, so I simply wrote that we needed to reschedule the drift experience due to family circumstances but sadly Lilly was not supportive of this and kept saying because I had not used the correct words and I did not follow the terms and conditions she is not going to help me. surely rescheduling is an acceptable word to use because we did want to reschedule not cancel? I then spoke to track days, where you can actually speak to someone on the phone, and they were shocked and disappointed that the Drift Limits manager was not going to let this error slide considering I had spent money on two experiences and it was a simple error. So now I have to say to the recipient that I am sorry but I cannot pay for them to now have one of their Christmas gifts because I do not have a magical £203.00 to pay out. This company is greedy. You cannot speak to anyone on a telephone. Emails are met with short and rude responses just constantly covering themselves with their terms and conditions and I am extremely disappointed and saddened by this whole situation. I am even more genuinely upset that the person who this was brought for now has to go without. As someone who owned a business and understands terms and conditions, I did on several occasions support people when they were unaware of how to go about something and would always go above and beyond to help people. furthermore...where is your mora compass? If you do buy from this company please be very careful and just remember as soon as you make one typo error they will catch you out. Greedy. read more
A few years back I drove a db9 for three laps and was disappointed in that I only just got used to the car and the laps were over. For my birthday, this year, my partner bought me 10 laps. Arriving at DriftLimits I was impressed by the set-up. Plenty of place to view the track, from a distance. I will go into that a little later. Booking in was simple. Leave your driving license as security, I suppose. Then a comical safety briefing. I say comical but essential health and safety talk that was light and friendly. Picking up our helmets off we went into the unknown. First part of the afternoon was a track awareness tour in a car driven by one of the guys. I was lucky to get a one on one demo in a Porsche Cayman. First lap to show the line to be taken, second a repeat but slightly faster to show overtaking areas etc etc. Third lap slightly quicker and then the final lap to shake the cobwebs out of anyone and to find out what G-forces are all about. That lap was a real thrill. Then it was wait for your turn in your chosen car or cars. Some had three laps in three cars but mine was the 10 laps in an Aston Martin Vantage. The cars went off to have the tyres changed as the weather had brightened up from rain. The cars returned and I was called. Just sitting in that car meant so much to me. Into first gear, second and third.....then foot down. The first lap and the skies opened and down came the rain so it was a slow lap and then back in to the pits for a tyre change. Safety is of the importance at Driftlimits, good on them. The cars returned and off we went again. 10 laps and gradually getting confidence and going faster and faster. The track isn't really designed for high speed but more for technique of driving. I loved it and wished I was still driving. As I said earlier, there is plenty of space for spectators but they can't get close to the cars so photography is limited unless you have a telephoto lens. However, there are professional photographers around the track and in the pits. Cost is more than reasonable. For example, I had a USB video of me in the car driving the 10 laps (make that 11 because of the tyre change I had an extra one), Four photographs of me in the car driving, and one of my partner posing, repeat posing, as a driver in the car. The cost a reasonable £36 in my estimation. Loved the afternoon and would recommend it to anyone that is a petrol head. Even youngsters can get a ride in a supercar driven by an instructor. read more
More info about Drift Limits
Runways Farm
Upper Bourne End Lane
Hemel Hempstead HP1 2RR
United Kingdom
Directions
01442 601301
Call Now
Visit Website
https://driftlimits.co.uk
Hours
What time does Drift Limits open?
Drift Limits opens at 8:30 AM on Monday, Wednesday, Thursday, Friday and Saturday.
What time does Drift Limits close?
Drift Limits closes at 4:00 PM on Monday, Wednesday, Thursday, Friday and Saturday.Drift Limits is closed on Tuesday and Sunday.
Mon, Wed-Sat 8:30 AM - 4:00 PMTue, Sun Closed
Indoor Amenities
Does Drift Limits allow dogs?
No, Drift Limits does not allow dogs.
Other Amenities
Does Drift Limits have free WiFi?
No, Drift Limits does not have free WiFi.
From the Business
Specialties
Supercar Experiences, Track Day, Drifting, Drift Experiences, Supercar Driving, Experience Days
History
Established in 2012.
Drift Limits provides the UK's best Supercar experiences, Race Car Experiences, Drifting experiences, Stunt Driving experiences and Under 17's learner driving tuition.
Why does Yelp recommend reviews?
1 review that is not currently recommended
The reviews below are not factored into the business's overall star rating.
3 years ago
Terrible Experience: Drift Limits Proves Loyalty Means Nothing Today I had the unfortunate experience of dealing with Drift Limits and their abysmal customer service (Nikita and Lois) which has left me utterly disappointed and frustrated. As a loyal repeat customer and a driver club member, I expected much more, but Drift Limits showed a complete lack of empathy and understanding. Due to a terrible accident that closed the M25, my son was unable to attend the driving experience that he had eagerly anticipated and had already paid £150 for. It was a birthday present, and the excitement quickly turned into despair. Understandably, we contacted Drift Limits' customer services en route to the experience to advise we would be delayed, hoping for some understanding and assistance in rescheduling the experience. To my astonishment, the response I received was nothing short of inflexible and heartless. Despite explaining the circumstances and that I am. 3rd time repeat customer with Drift Limits, they callously informed me that the rebooking fee would still be £150. It was clear that their only concern was their profit, with no consideration for the exceptional circumstances I was facing. As a loyal customer, I expected Drift Limits to display some level of compassion and understanding. I had previously enjoyed their services and believed that my loyalty would count for something. However, it became apparent that Drift Limits has no regard for customer loyalty or maintaining a positive relationship with their clients. The fact that they were unwilling to accommodate my situation, especially given the nature of the accident and the resulting closure of a major motorway, is simply unacceptable. Their refusal to make any concessions or exceptions left me feeling utterly disregarded and unappreciated as a customer. Drift Limits' lack of empathy and their rigid policy on rebooking fees clearly demonstrate their primary focus on profit rather than customer satisfaction. It is disheartening to realise that even as an academy licence member, my loyalty meant nothing to them. Considering the disappointing treatment I received, I cannot in good conscience recommend Drift Limits to anyone. Their indifference and refusal to accommodate unforeseen circumstances make them an unreliable and unsympathetic provider of driving experiences. Save yourself the disappointment and frustration by seeking out alternative options that prioritise customer satisfaction and value their loyal clientele. read more
























