The worst customer service ever!! This place deserves a 0 star. Can't believe this place is…read moresomewhere I used to go. I have never been treated so nasty over a phone call because the woman worker didn't feel like answering questions. I'm trying to support a local smoke shop and she gives nasty attitude because I want to know some stuff about the items they clearly sell. One day they sell something and another day they act like they don't have anything. What kind of business is this DO NOT SPEND YOUR MONEY HERE. Go somewhere else TRUST ME so many better smoke shops with nice people who want to help!!

Word of Warning to Fellow Shoppers…read more I rarely write reviews unless I feel it's genuinely useful, especially as a heads-up to others. This is one of those times, so please take a moment to read this. I stopped by today (4/18/25 around noon) to make a purchase. For context, I've been shopping here since their original location on Vanowen so we're talking quite awhile. I selected the item I wanted, and when I got to the register, the woman at the front informed me the price marked on the item was "mislabeled by someone," about $20 lower than what she planned to charge. I told her I've paid that exact price multiple times previously and asked if she would honor it. She flat-out refused then peeled the price tag off right in front of me. When I told her this would cost them a loyal customer, she cavalierly shrugged it off like it didn't matter. Ok, you do you. Here's the part that really matters for whoever is reading this: This is not just bad customer service, it's potentially illegal. According to LA County: "By law, you are entitled to the lowest advertised, posted or quoted price offered by the store. Stores must honor a posted price, even if the price has expired." Source: https://dcba.lacounty.gov/portfolio/store-overcharges-and-checkout-scanners/ I'm still debating whether to file a formal complaint because in today's economy, I have limited tolerance for businesses playing games with pricing, especially ones I've supported for years. Bottom line: I won't be back. What I needed can be found online for even less. I prefer to shop local when I'm getting a fair deal, but this was the opposite of that. To the other staff I've interacted with here: thank you, you've always been solid. But it only takes one bad apple to spoil the whole bunch- even if it's the owner or family - and unfortunately, that's exactly what happened. But the good news is I just saved a grip of money for the same product by purchasing it online when I got home.

This is the best smoke shop in the valley. The guys are always nice and helpful. They don't make me…read morefeel like an idiot because I don't know that much about these products and they're always kind plus their selection is wonderful.

I can't say enough good things about Casa de Smokes. The owners are not only incredibly…read moreknowledgeable about their products but also genuinely friendly and welcoming. Every time I visit, they take the time to chat with me, answer my questions, and help me find exactly what I'm looking for. It's rare to find such a combination of quality products and exceptional service plus great pricing!! Whether you're a seasoned smoker or new to the scene, Casa de Smokes is the place to go. I highly recommend checking them out--you won't be disappointed!

The guys working here were super helpful. Huge selection of juices for my friend's vape and lots of…read moreother cool stuff to check out. Added bonus - they never tried to upsell us and try to get us to spend more money, which I've found to be rare at smokehouses. Also, they let me use their employee only bathroom...sure, maybe a detail unrelated to the actual business, but just shows that really good people work there, and THAT, my friends, is important - at least in my book. :)

why sell empty lighters? then when I call, not even complaining just with a question you hang up on…read morea customer? what happened to customer satisfaction? they showed me a few scorch torches I got a decent price but the only time I turned on was when he showed me the flame. I would've went back and bought some butane. Now I don't even want to go back after the rude interaction over the phone.

I didn't get the guy's name who answered the phone (5/1 @ 1:40pm) but give him a raise!…read more He was so nice and polite on the phone and no issue checking to see if they had something in stock for me. Also giving five stars because they have the good flavors of puff bars in stock and it's been such a hassle to find the one I like. Idk how this shop has a low star rating being so well stocked with such awesome customer service.

Service is knowledgeable and friendly. I have been a customer for 8 years. They have an immense…read moresupply of what you needs

Great customer service, clean and pretty place. Has a decent selection of Flum disposable vapes and…read moredeals when you buy more than one.

The Tobacconist is great! Glad I found this smoke shop. Shout out to Sevak for being such a kind…read moreand friendly guy. Love finding businesses that really care about making their customers happy.

Really cool spot to get all kinds of glass and accessories. We've been here for gifts but love to…read morewalk away with a little something for ourselves too! Everyone who has helped us has been knowledgeable, especially when I was trying to pick out a bong for my stepdad. They even threw on a 15% off discount for me which was really nice of them. Prices are reasonable, though you can definitely get spendy with designer glass if that's what you want!

I highly recommend this business to any family or friend to one connoisseur to another. This glass…read moreis extremely heavy one-of-a-kind completely worth its value will always go up. I highly recommend the Toro sovereignty All the other glass is quite fantastic. The management is fantastic highly knowledgeable. The owner is fantastic. Nice 30 years in business gentleman. I highly appreciate the business and intelligence extremely clean environment

I live right by this smoke shop and have driven past it a million times. One day I decided to go in…read moreand it has a wide selection of everything including vapes with the cheapest prices than any other smoke shop within miles.def my new go to

Omgg !!! I think I found my new Vape Shop! Amazing prices, and super friendly service. Was helped…read moreout by Charlie, what a sweet Guy! Thank you soo much! I will be back