Service was great. Had good knowledge of cigars. Had a good experience and will be going there again

This place is an absolute disaster when Ritchie is working. He seems a bit prejudice. He was unprofessional to the core and suddenly jacked up prices to a ridiculous level. I don't know if it's him or after getting robbed last week, they decided to slap a $30 price tag on vapes that were just $20 the week before. When I calmly pointed this out, instead of addressing it like a decent business man would, Ritchie was unnecessarily loud and aggressive following me out, hurling obscenities like "mother fu*ker" all the way to my car, which was a good 20 feet away! It was beyond disgusting. If you want to avoid being ripped off and treated like trash for no reason, skip this place entirely. Head over to Dumetz and or Fallbrook and Ventura instead; they won't try to swindle you and then act unprofessinal and aggressive. read more

Decent cigar with a side of bigotry. Went in today and found Richie (or Ritchie, or whatever) helpful in picking out a cigar. He was nice enough, everything was going great until he started to explain how Calabasas has its own laws that prohibit smoking in their lounge. He told me about their other locations where you can smoke. I asked what was up with Calabasas and he said the rich people make their own rules here..."the rich white people and the rich Jews make whatever rules they want." I just said thanks and have a nice day at that. But I wanted to ask him what he thinks I am? Many people in Los Angeles think I'm Armenian, but he didn't think for a second I could be Jewish? There aren't rich Armenians or non Jewish Persians in Calabasas, too? There are plenty of them, but he chose to focus on white people and Jews to complain about. Not cool. Now I don't feel welcome at any of their locations knowing they talk sh!t about people like that. I was really disappointed because it wasn't even said in a joking way; as if you can joke about that. So I'll go to their competitors who he also talked bad about. Maybe you're a bigot and don't deserve our business or to be part of a community, but I would never have known if he would learn to bite his tongue and keep it respectful. read more

This is probably one of the worst in the valley. Tried to sell me LFD superbowl cigars and said they were LFD Andalusian Bulls. Asked if they had Cuban Linea 1935 Leyenda and the tax stamp didn't match when I checked it on Habanos.com. Guy said I could buy the box for $350, then it changed to $600 when I said that was a good price and then he said I could settle for $500. Dont buy here read more

3 words They are rude and condescending. Some of the worst cigars we've ever purchased. read more

His cigars and tobacco are old...like years old not months or days. While it's unacceptable to sell your old tobacco, the lease you can do is provide service. If something is wrong with your product you should offer to replace it. I know you can't really exchange tobacco but he could have at least work it out somehow. A $2 discount on a new purchase world have done the job but it just amazes me how business owners sometimes just don't get it! Oh and he's rude and offensive, using profanity like there's no tomorrow. Save your money go some where ride where they appreciate their customers and keep fresh product like it should be. . read more

Tony and his family are good ppl, old school. They have good deals and aren't too hard the price if you buy in bulk. Good local spot next to city that don't allow tobacayee, but good and authentic. read more

Best Vapes in Town Not Fake nor Too Expensive Ask them for a deal, two for 40$ cash Didn't know they had a large Humidor as well read more

My husband and I come here for cigar's.... Cool atmosphere...the young men working here are really cool and helpful. They have a great selection of cigars, and any other smoking accessories. Cool spot! read more

Sold me fake juul pods. Do not buy from here. Do not trust the person selling with any products. read more

Cigar Road - Fake juul pods. Color is off packaging is wrong and juice is brown - Tobacco Shops Near Me - Woodland Hills, California

Fantastic shop with a great selection of cigars! The owner is very pleasant and has some great recommendations for any preference you may have. read more

Absolutely the worst customer service out of any cigar place I have ever been to. I go to every cigar store in every town all over the country. I love cigars. It is a passion. Never have I had such awful service as I did here at Cigar Road. What a waste of an amazing location. read more

Thanks for the help Kamel! This will be my go to smoke shop from now on. My grandpa and uncles love the cigars you recommended and will be coming here too. There's a great variety of vapes as well that I'll have to check out when I come back. Great customer service and products! I definitely recommend! read more

So helpful! Don't know much about cigars and they were able to help me pick the best with my budget! My pops was so happy with his cigars and overall just a great shop with amazing customer service. Will be my regular spot forsure! read more

This place is great! Little whole in the wall shop that has the best tobacco and glass deals in calabasas and probably the entire valley close by! Definitely wayyyy cheaper than going to dimentia or another popular spot. I forgot the employee's name that helped me out, but he was straight-forward, no bs, willing to answer any and all questions, and willing to discuss (already low) prices. I will definitely be back soon to purchase some new glass and hope to have a similar experience to what I just had. Thanks, Tobacco Road and see you guys again soon! read more

Let me start of by saying if your someone who's growing up watching The sopranos or listening to Frank Sinatra and Dean Martin play your favorite tune while enjoying the great cigar this is the place to be, the variety they have a second to none .you can be a cigar guy or just anyone who would like to buy a pack of Marlboro lights or even as the new generation like to smoke the Puff as they call it , they got it all. What really fascinated me about this place is the service that I was provided by a gentleman Kamel, this guy asked me specific questions and got me introduced to some of the finest cigars that I ever smoked in my life I definitely give this place a recommendation to everyone to stop by not only to get educated on some of the smokes but to be treated like a king every time you walk inn. This is a true definition of dynamite comes in small packages you walk in the store it's small but they have everything single thing catered to a smoker's need on top of all that you live with great information knowledgeable and the service served on a silver platter thank you very much cigar road and Mr.Kamel you definitely have my vote for one of the best places to find your favorite smokes read more

Sold me fake Cuban cigars and told me they were real. Didn't realize until after. Buyers beware.

I see a lot of mixed reviews here. Some people don't understand Tony or his behavior and take it as insulting but those people are usually snowflakes with hurt feelings. Tony has a no-bullshit policy and can come off as rude to people who are sensitive. He's an open book of information, just don't talk his ear off or ask him illogical questions. This is not the place for beginners. In the past some of his cigars have been found to be inauthentic Cubans, but with the recent lifting of the trade embargo with Cuba, I've found some decent Cuban cigars here with authentic bands that check-out online. read more

This place is by far my favorite shop in the valley, starting from there cigars down to their service. I have been purchasing cigars from cigar road for over 5 years. What ever Oren said it's probably because he is purchasing 3 dollar cigars. Highly recommended shop read more

Great selection of cigars, came in here for the first time and they took great care of me. Great service you'll see me back again.

Wack as smoke shop !! Don't buy shit here !! Bad service still as backwoods ! He didn't wanna sell me a backwood cuz I said I'm rolling weed with it . Then he asked if I was 21 lol bro I'm a grown as man . He called me a bitch when I walked out but didn't take no action ! Worst smoke shop ever ! read more

Huge selection of cigars humidor is a little cramped up but you'll definitely find what you're looking for from cigars to pipes to accessories to hookah to lighter to cigarettes and tobacco. Always feel welcomed here the owner Tony is great you can see him mondays and Tuesdays and he always is accommodating. A gem in Calabasas. read more

Small store. Good selection - found many cigars I like. Prices are typical with a few bargains. Unlike other reviewers I was not offered Cubans and the proprietor was friendly and helpful. I didn't have any questions and he didn't strike me as particularly knowledgeable as a tobacconist. If you're in the area this is a good choice to pick up some smokes Note this is not a lounge. read more

i'm in my early-mid 20's and I smoke cigars... usually I get strange looks from people that work at cigar shops when I'm in their humidor but this place was inviting. it's refreshing. The workers there are younger as well but you can tell they care about their jobs. good recommendations all the time, very personable. I hardly write reviews but seeing they had a low rating I figured I'd help boost their score a little because this place is definitely a gem. They have lounges not too far and if you buy a cigar from them at this location (non smoking) you're invited to go to their tarzana location to enjoy your smoke. stay smokey friends read more

Best cigar store in Calabasas they got all the options you need for all your smoke need. Come to this cigar store best prices and customer service is amazing. read more

I go to this smoke shop every week and get nothing but exceptional customer service. Daniel always gives amazing deals and really makes you want to keep coming back. The variety of options they have for all my tobacco needs is amazing as well. read more

Cigar Road is a god send in an otherwise very unfriendly smoking environment. I am waiting for Calabasas to ban smoking in your own house. I'm there is pending legislation. Tony is great and sure he's a character but why not. I know the yuppie bruncher's next store as well as the mommies and daddies picking up their little bundles of joy next door wish Cigar Road would just disappear, well too bad. Cigar Road has a loyal customer base and hopefully will be around for the long haul. Excellent selection of a wide range of cigars. read more

Everytime I have come here, the owner has been rude. Acts like he doesn't need or want your business. I do not come here anymore because of his attitude. Yes, I am young (22), but I have money and you don't need to treat me like a subordinate to your adult clients. I do not come here anymore even if it is close. I don't feel welcome here when I did come. I go to the place on Topanga and Ventura or Platt and Victory for cigars. read more

Place is horrible, door is always locked during office hours and the people who work there are rude and dissmissive

The worst cigar store ever! The owner Tony all too willingly tells you he has cuban cigars. He then shows you what look like real boxes and lets you pick any five for $75. Seems a bit cheap for a cuban cigar but makes you think your getting a deal. Needless to say every single CIGAR IS A FAKE! Not only fake but a cheap very bad cigar. Horrible. Went back in and he tells me I just must not be used to cuban cigars. STAY CLEAR!!! BUYER BEWARE!!! read more

Stay away from all the Cuban Cigars here!!!!! They are all fake! I figured I would take gamble at a box of 25 for $350.00 which is a great deal but I checked the number on the authenticity website. The label was a real Cuban label but the label DID NOT match what it was describing. Another give away was the fact the month and date at the back of the box was the wrong print size... the presentation was almost good enough for me to try on a whim but knowing all this I will never spend a dollar here. Not to mention the owner kept pushing and saying these are real... they look great and smell great but it's all fake. read more

Buyer beware. Owner tries to sell you Cubans, which are fake. I have bough many worldwide, don't take the bait! Outside of that, can you trust a guy who is trying to rip you off?? read more

Buyer beware. This place will sell you cigars that are inauthentic. Pay careful attention to the artwork on the rings. Best to avoid this place and their other locations altogether. Don't let your guards down, even in Woodland Hills. Very disappointing! read more

Man at cashier was more than rude. I attempt to ask a question for help and rudely got cut off because i wasnt the one with my money out.(i ended up never taking my money out due to the disrespect) This led to an argument where i was told i talk too much and need to either buy something or get out. I simply got out and never came back again. read more

lots to choose from here, and a humidor stuffed from floor to ceiling

Great cigars. Very Nice collection. Humidor room is pretty cool.

Went in to select special occasion cigars. Owner seemed to know his stuff. Prices are a bit up on certain brands but the humidor room is tightly packed. Ok for $5-$12 cigars. read more

Really disappointed with this cigar shop. Bought my husband and his friends, all avid cigar smokers 2 gifts of expensive cigars for their poker nights and both times they all said I was ripped off, in fact they could not even finish the cigars. I trusted the owner to choose for me good cigars.and he either one does not know his product or took advantage of the fact that I know nothing about cigars. Each time I spent nearly $200. read more

What a dump, the guy was piece of shit. When you open the door there is nowhere to even stand and you walk right into a display case. The guy however was sitting in the middle of the place on the phone. So, I open the case grab what I need and try to pay, but instead this asshole says please don't touch that, I'm sorry were you going to get up and help me???? I was just getting what I needed. His response "you can't, fucking fine 10,000 dollars mother fucker". That's what he said no joke or embellishments. I said ok I'll just go somewhere else. This business is obviously a front for something rotten and someone should investigate them. If you could get zero stars you would. Assholes read more

Very pushy about buying Cuban cigars. I checked with cigar aficionado and they were fake bands. He also made some derogatory comments about a certain religion which I thought was strange. I would stay away. read more