The worst customer service ever!! This place deserves a 0 star. Can't believe this place is somewhere I used to go. I have never been treated so nasty over a phone call because the woman worker didn't feel like answering questions. I'm trying to support a local smoke shop and she gives nasty attitude because I want to know some stuff about the items they clearly sell. One day they sell something and another day they act like they don't have anything. What kind of business is this DO NOT SPEND YOUR MONEY HERE. Go somewhere else TRUST ME so many better smoke shops with nice people who want to help!! read more

Word of Warning to Fellow Shoppers I rarely write reviews unless I feel it's genuinely useful, especially as a heads-up to others. This is one of those times, so please take a moment to read this. I stopped by today (4/18/25 around noon) to make a purchase. For context, I've been shopping here since their original location on Vanowen so we're talking quite awhile. I selected the item I wanted, and when I got to the register, the woman at the front informed me the price marked on the item was "mislabeled by someone," about $20 lower than what she planned to charge. I told her I've paid that exact price multiple times previously and asked if she would honor it. She flat-out refused then peeled the price tag off right in front of me. When I told her this would cost them a loyal customer, she cavalierly shrugged it off like it didn't matter. Ok, you do you. Here's the part that really matters for whoever is reading this: This is not just bad customer service, it's potentially illegal. According to LA County: "By law, you are entitled to the lowest advertised, posted or quoted price offered by the store. Stores must honor a posted price, even if the price has expired." Source: https://dcba.lacounty.gov/portfolio/store-overcharges-and-checkout-scanners/ I'm still debating whether to file a formal complaint because in today's economy, I have limited tolerance for businesses playing games with pricing, especially ones I've supported for years. Bottom line: I won't be back. What I needed can be found online for even less. I prefer to shop local when I'm getting a fair deal, but this was the opposite of that. To the other staff I've interacted with here: thank you, you've always been solid. But it only takes one bad apple to spoil the whole bunch- even if it's the owner or family - and unfortunately, that's exactly what happened. But the good news is I just saved a grip of money for the same product by purchasing it online when I got home. read more

Love this shop! Been going here since 2016! Never disappointed. Highly recommend everyone to stop here for all smoking needs!

Kind of weird to write a review for a smoke shop but this one stood out and not in a good way. I asked a question about their vape products and the employee replied "it's probably a good idea to look around before you ask questions". He made it an extremely uncomfortable situation and I left immediately. The employee was not welcoming and being rude to customers is not a way to get business. read more

This is the best smoke shop in the entire valley. All the employees are personable and knowledgeable. They always have everything in stock and their prices are competitive. The owner is a sweetheart too! read more

I needed a brand new Hookah set up and honestly, I came to the perfect spot. I got everything I need, and Izzy was so beyond helpful with all of it! I've been using my KM for so long, and this spot had everything I needed, great help, and knows what they're talking about. I'll definitely be back. Thanks again Izzy! read more

My favorite smoke shop! They moved to a new location (further away from me) but that doesn't stop me from visiting at least once a week. They carry everything you may need and everything you didn't know you need. Friendly staff! Always helpful when I have questions & they are always willing to special order items when they're out of stock everywhere else! read more

Bought a bong, great quality/thick glass and great price! Service from Jr was great too cool guy!!

If you smoke, you need to go visit the boys at Vanowen smoke shop. No matter what you smoke they have what you need. Friendly staff, great variety of products, amazing hours. What more do you need from a smoke shop? Nothing!!! I'll never go anywhere else. read more

Awesome place, good people! Best vape shop ive been to! Mario will take care of you for all your needs

Thanks for the hospitality, I voted it best smoke shop in the area #neighborhoodsmokeshop read more

Vanowen Smoke House - Vanowen smoke house - Tobacco Shops Near Me - Canoga Park, California

Very well stocked and the extremely friendly and helpful staff. I will mark this as one of my favorites. Thanks.

I came to the store to buy a few vapes first they are way over charged second one of them didn't work. I called the female and they said our policy is to try them out in the store lol all of a sudden.. they wouldn't exchange the vape but offered a discount?!! yea buddy no need for your discount never going here again read more

Vanowen Smoke House - Proof I wasted my money - Tobacco Shops Near Me - Canoga Park, California

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Brodie hooked me up a minute before they closed and didn't rush me, thumbs up big boy

Love these guys. We've been going to them since day1 at the original location. Not to mention all the employees and especially the owner who are all so generous and do their best to accommodate to work with your budget because they strive to maintain a a friendly welcoming vibe not only to keep their Loyal customers happy and make sure new clients have just as a pleasant experience that you couldn't help but what to keep coming back too. Not to mention how much business traffic they have brought to this location which just used to be another smoke shop that didn't even generate the amount of business since VSH has taken over. P.S. ask for Mario he the sweetest (& cute) and will take care of you. read more

Love this spot!!! Best smoke shop with the coolest people and the best inventory around. Plus the exotic blvd selection is insane!! Izzy, who works there always recommends the best things and is super knowledgeable in quite frankly everything! Never going anywhere else read more

So I've been here multiple times. They have amazing prices and selection. Pretty much anything you need for your smoking essentials , they have here. Most importantly , Every time the customer service is top notch . What experience really stood out was I came in about a week ago looking for a good torch and couple other things and I was greeted by Mike. He was so friendly and patient with all the questions I asked. He even was nice enough to put fuel in the torch for me before I bought it. I mean who does that ?? Only people with fantastic customer service skills. Mike has taken care of me on more than one occasion and I would just like to say thank you and that this place is amazing and that's why I keep coming back. I suggest you stop by and say hi to Mike and pick something up read more

Haven't been to a better smoke shop yet that truly takes care of their customers. Ask for Mario he's the homie. Thank you for you're guys service and I'll def be sending more of my friends here. read more

Reviewed this place before with 5 stars but this spot the best. Store owner owns it on his own. Been to 10 stores looking for Novo pods because of COV-19 all shipments were stopped. Homie had a grip and took care of me and gave me some free swishers as a token of gratitude. Solid spot, my new spot only read more

Great service. Went in and they had exactly what I needed. Even gave me a free lighter! Knocked one star because I called on a previous occasion and showed up 5 minutes later, and nobody was there. Went next week and that's when I had the stellar experience. read more

Such an amazing smoke shop and probably my new go-to spot. Mario especially had amazing service and was very nice. On top of that, great prices. Thank you Mario!!! read more

Reasonable prices and the store layout is super clean. The cashier is also super nice and personable as well!

I was looking for a different shop that carries Jam Monster. (The one I go to for emergencies are $35/100ml bottle.) Called them up, very friendly over the phone. Mike and George are even friendlier in person. Place seemed well-stocked, shelves and display cases are full and organized. Didn't get to look around much though, I was on a one-track mind for e-juice. Their Jam Monster Grape, Apple, and PBnJam flavors are on sale at $15/100ml bottles. Sweet deal! read more

Vanowen Smoke House - Mike and George are awesome! Found my Jam Monsters at a great price! - Tobacco Shops Near Me - Canoga Park, California

The only smoke shop you ever need to visit. Best service, amazing products and every time I come something new is waiting ! I'm not addicted to vaping just collecting and the flavors ! I adore the staff and owners so much and they've become like my second fam. Will continue to support them always read more

The guys are nice, but the eGo-C Twists they sell are complete knockoffs. I'll post a pic to show what I mean. This is why I do research (had I been there to look it over, I could have easily spotted this was fake). Unfortunately, it was $40 down the drain. Since it was for my husband, I'm pretty upset he got screwed over. He's pretty upset, too, and he told me he has no clue what their return policy would be. No one picked up when I called. Knockoffs (and I mean knowingly getting one, too, not being told it's genuine) are about $10-15 online, lol so save yourself money. Hopefully they're not knowingly selling knockoffs as genuine, but who knows. Btw: they've got very pretty pipes! This used to be a place I would recommend on that alone, but based on what I've seen, I cannot recommend it for e-cigs. For the pipes alone, I'm bumping this up another star. But other than that, this place did my husband dirty, and if you look at the "not recommended" reviews, it's happened before. Do your research before checking it out for e-cigs! Don't buy an overpriced POS knockoff! read more

Vanowen Smoke House - White light stays ON while charging. It's been charging forever and is still red. This SHOULD NOT stay lit with a genuine twist - Tobacco Shops Near Me - Canoga Park, California

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Best NEW smoke shop in woodland hills , owner is very friendly . The smoke house has everything you will need ! They carry hookahs ( tobacco favors & coal ) pipes , wraps , electrical vapors, bongs, cigarets ,etc ! They open at 9 am -midnight Highly recommend you check out the spot yourself ! read more

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Awesome customer service! Mario our sales rep was extremely knowledgeable, friendly, and took the time to help us out with all of our questions. Highly recommend this place. Will be back! read more

Best service ever!!! They have good quality of bongs!! Actually, the owner is really kind and good!! Thanks! Definitely I'll come back!! read more

I was surprised to find this gem. They have everything you need: glass, butane, wraps (backwoods especially), snacks and drinks (including Old New York Seltzer water which is pretty uncommon). The staff is also friendly, helpful and attentive. It's nice to be able to find a good smoke shop that has everything you need in one place. read more

The best smoke shop out there!! If you live in the Valley make sure to check it out! The nicest & the friendliest staff too.

Best place for all your perephenelia needs. Mario is super nice and helpful and there's plenty of things to choose from. Best smoke shop in the valley read more

At first I like this place because they have a lot of options and they are open till 12 am. What I really hate is that they overprice their vape products which is the only thing I buy. I usually get the puff bars that are $8 at 85 % of the smoke shops I go to. This place sells $8 puff bars but at the beginning of this February it went up to $9 and then I went again tonight and the price went up to $10. The price went up twice with in the span of 2-3 weeks... The trip is that sometimes the guys working there charges different prices depending who works there or base on the person buying the product. I don't know but maybe they mark up the price for addicts like me. The past few times I bought puff bars from this shop (lychee flavor) it tasted gross and wasn't the product that i was know for the past few months. I wouldn't be surprised if next month it goes up to $12, etc. to be honest I wouldn't write this review If they have horrible service or just being a wiener but in this case, I feel like I've been scammed. The vibe i get from that place is they care only about dollar signs and not customers... except cute girls that walk into the store.. then they are nice and less scum like. And that's a no bueno for me. Not coming here again thank you for your service. Side note- I also got FAKE puff bars here and i told the guy working and he tripped out and said "I get this from my family, do you think my family would sell me fake product"! Tbh idgaf, your selling fake products that can potentially hurt your customers. Be careful guys. Talk about DB. read more

Definitely the best smoke shop in the west valley. Always greeted immediately after walking in, very friendly and accommodating. They have a solid variety of pretty much everything including obscure snacks and beverages. Can't slip on this smoke shop. read more

DO NOT GO HERE FAKE PRODUCTS ARE SOLD HERE Came in and bought some stuff then heard the puff bars were a little cheaper than my usual spot so I said why not? Turns out the damn thing is fake here is a picture to compare a REAL banana ice puff bar and their fake strawberry, you can see the difference. If you want real products go to a certified dealer read more

Vanowen Smoke House - The yellow puffbar is real, the red one from this store is smaller does not have nic percent and lacks the proper logo - Tobacco Shops Near Me - Canoga Park, California

This is what I call a community connected business because everyone especially Mario know the people they do business with like they have been friends forever. I feel like Vanowen Smoke is MY personal smoke shop. Cheers!! read more

This shop has some of the friendliest staff. They're always catching up with regulars (without holding up service) and making you feel welcome. Prices are good and they have a wide variety of products. My only gripe is that I was charged MORE on a product that I paid cash for in the morning and then came back in the evening and bought the SAME item for LESS in the evening (different person) paying with my card. I like this place and while it wasn't highway robbery that's messed up. What's up with that? I paid about 20% more in the AM. If it weren't for that experience, I'd have given 5-stars. read more

This is my favorite smoke shop!! Mario is amazing! He is very knowledgeable about every product in his store. He is very sweet and a wonderful businessman. I can't go in there without buying at least five vapes!! I tell all my friends to stop by and ask Mario for whatever they need. He is a doll. Love him, love the prices. Thank you for opening up this store. Going there is a real treat. Trisha read more

This smoke shop is the ultimate hookup while I fight these high prices in the valley George and mark always hook me up and will the will cut off a few bucks get you going They really take care you.everybody know's this is the spot with all best newest stuff!! read more

Love this spot! Super clean and products displayed nicely. The staff are friendly and helpful and they have a great selection of items. Plus they have exotic blvd snacks and drinks. Whatever you need they have! read more

erica is the sweetest & friendliest. she makes purchasing from this shop super easy as shes the one who keeps me coming back. also a plus that theyre open til midnight. they have a huge selection of vapes and glass and other stuff. prices are competitive with other stores in the area. def recommend. read more