We were asked at the time of sale to rate the dealership and complete a review online at the time…read moreof purchase for our 2015 Chevrolet Tahoe LTZ. We attended Wolfe GMC Buick on June 11th to view a used 2015 Chevrolet Tahoe LTZ. The Sales team member Mo was very responsive and was willing to stay late to meet with us in the evening which we appreciated.  During the test drive, the check engine light had come on following acceleration and on return, we had asked staff to look into the same and requested a tune up as this was the likely cause.  The service team tested the Tahoe twice and we were told that there was nothing found, however they were willing to do the tune up anyway as a condition of sale.  We picked up the Tahoe on June 16, 2025. On June 22, 2025, the engine light came on again and stayed on.  On June 23, 2025 we brought the Tahoe to a Garage and the check engine code read Misfire on Cylinder 7 - the code was subsequently cleared. Later the same day, my husband emailed Curtis Jensen advising that the check engine light was on again and the response was to direct us to the sales department. Mo called later the same day advising this was not their problem. On June 27, 2025 , I was with my son on the highway on our way to our lake lot when the check engine light came on again as well as the service Stabilittrak light.  The vehicle immediately ran rough, would not accelerate and smoke was coming out the tailpipes. Luckily we were not far from home and I was able to limp back home. We subsequently had the Tahoe towed to a Garage on July 2, 2025 where after diagnostics were completed they determined that the left side Head of the engine was recently removed and someone had changed out the lifters with non-GM parts which were found to be seized. The mechanic also noted that the Oil Sender was broken and glued back together.   On Friday July 25th, I emailed Mo, Curtis and their managers with the information above and requested support in covering the cost of repairs and never received a response.  On July 29th, I emailed Mo, Curtis, their managers and the General Manager and never received a response.  I have also left phone messages for the General Manager requesting a call back on August 1st and on August 5th however still have not received a response.  When meeting with Finance Manager, Curtis Jensen, we were assured that this dealership was honest and would never sell anything that they would not sell to their own family.  Mo assured us that this dealership does not sell vehicles with engine problems.  After the stress and financial strain that we have been put through despite assurances from the Wolfe GMC Buick sales team that we were buying a good reliable vehicle all we were asking for was support to rectify the issue and have been ghosted instead.

We broke down in Edmonton (3.5 hours from home) after a family funeral. Power steering pump went…read moreout.. We arrived at the dealership around 4 pm. They arranged for a rental (less than 2000 km.) brand new. They drove us to Hertz. He even held my car door for me. The staff at Wolfe were happy, attentive, and very helpful. The car was repaired by 3:30 pm. the next day. The price was appropriate for the work involved. In the end we are extremely happy and they covered the cost of the rental. HAPPY DAYS, Thanks Duane Kuck, and staff. You are awesome!

First Nations powersports,sold me a segway snarler at6 xl two up seat 570 quad back in January…read more knowing full well that segway is gone out of business here in Canada ,over two months at the time of selling it to me. The quad is barely 3 months old and already having mechanical issues that require warranty repair.and the only place that repairs Segway were I live told me they had a backlog of over 18 work orders of work done under Segways warranty they can't get paid for. and no hope of me getting mine fixed.i have tried calling first Nations powersports.they will do nothing ,won't return my calls ,blocked me from Facebook Messenger.

Do not use these guys they rip you off poor communication. charged over 3000 in fees and now will…read morenot respond to any emails or calls. My documents show i was to receive an install and nothing out 2k will not honor nothing. Don't be taken in by scammers with the song and dance.

Our 2016 Ford Edge shut down completely recently and out Key fob stopped working. We managed to get…read morethe car started with the help of AMA and drive it to Big West Ford. We had excellentvservice and rides to and from their shop.

I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales…read moreteam. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership.

Management doesn't know what they are doing, don't buy of fix your car here, honestly go to any…read moreother dealship

WORST EXPERIENCE EVER. HIDDEN FEES. NO SERVICE, ONCE THE CONTRACT IS SIGNED!!!!…read more It's the 4th and 5th new car for me since 2013, and never have I experienced such dishonesty. I absolutely do NOT recommend this dealership nor the seller JOSH LALLOUZ. He will sweet-talk you into signing the contract, but WILL drop you like a hot potato as soon as the deal is closed. Do NOT trust their finance department either. They are dishonest and good at finding fees. I bought a Grand Jeep Cherokee Limited 2023 last June from GreatWest. There were some hiccups, but it was OK. I guess the finance lady trying to sneak in some warranty packages into the car price should be the first red flag. But I was new in Edmonton and didn't know any better. At the beginning of September 2023, I bought a second Grand Jeep Cherokee Limited 2023, and that's when the issues arose. Once the deal was concluded, I was shown Josh Lallouz and the managers' true colors. It started when I discovered 5 days after purchasing the 2nd car that I was not given the full and right information regarding the warranty package. Trong Nguyen (from finance) made me believe that the coverage was for 5 years. Then I received an email from Jeep regarding the program Jeep Wave, a 3-year free of charge mechanical warranty! I reached out to Josh Lallouz, asking why he didn't tell me about it. He said he thought he did and that a manager would call me. I received a call from sales manager Lance Maroney, reassuring me that I was only being charged for 2 years. That GreatWest would never risk losing a valuable customer like me over $600. I decided to go through the bill of sale only to realize I was paying $9037.35 instead! I reached out to Mr Nguyen to have it canceled (I had 60 days to do so, and it was only day 6). He told me I have to pay $1,910.25 for him to be able to. I told him the bill of sale does not mention it, and he didn't either during our meeting. He said it's the fees Great West had to incur so I could get the extended warranty, interest-free. I called Josh Lallouz, hoping he could help and was told his job is to sell cars and to try customer service. After many unsuccessful attempts to resolve the issue. Many call back requests. I was told by Lance Maroney (sales manager) that the fees will remain. I tried escalating things but was basically told by Garret Anderson (general manager) that Great West is not going to lose out $2,000 over me. So after spending over $175,000 for two cars, in 2 months, Josh Lallouz and the sales managers Lance Maroney and Garret Anderson treated me like SHIT after being bamboozled by their finance department. Then Josh Lallouz has the nerve to send me an email 3 weeks ago, asking for referrals. By the way, I am still waiting for the free winter mats I was promised 5 months ago. Neither Josh nor Trong are answering my emails regarding the mats and confirmation that the warranty has been canceled. I guess you live and learn. $175,000 is a very costly price to pay for trusting the wrong people. BUYERS BE AWARE!!!!!

The kind of company that will withdraw payments from your account which you recieved confirmation…read moreto reschedule weeks ago. Then when you call to straighten things out, hours before closing, they'll wait until 4:59pm to reply and then turn off their phone, resolving nothing. That's been my experience with David from Yes Plan Financial

Yes plan financial don't get anything with them .They are after you in 12 hours if you are late…read more.With the gard times that have been happening around they don't care. They have no respect and don't call just once in the day they keep phoning and sending you messages. Some people don't get direct deposit from work they don't give you a chance for you to get there.. I could understand if it was a few weeks late but 12 hours come on . So stay away there are better finances coming with respect.