Our 2016 Ford Edge shut down completely recently and out Key fob stopped working. We managed to get…read morethe car started with the help of AMA and drive it to Big West Ford. We had excellentvservice and rides to and from their shop.

I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales…read moreteam. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership.

Came in to get my Pilot serviced for oil change. Better…read morethan what I had expected it and what I remembered it to be last time I came in. Service was faster. Normally oil changes would take a whole day but this time, it only took 1-2 hours which I was impressed with.

Had a great experience buying a Pilot from Ethan. He wasn't pushy and was willing to wait and keep…read morelooking for the right vehicle that fit our budget. I would recommend go Honda anytime. Thanks Ethan!!

Polite, prompt service. They let me choose the best day for me to get my radio replaced…read more They were prompt and they also checked my tire that had as slow leak...no charge. I love working with Carson. I always ask to be put in touch with Carson as he is a lovely young man. He is knowledgeable and polite, he smiles. and gets things done quickly. He is truly a outstanding employee..

I've come to this Toyota about 6 times now. And something always goes wrong…read more Today was the last straw, we will be going to a different Toyota to do servicing and details from now on. We came in for a shampoo and detail, as well as a quick diagnostic report. We were told at 9:30am that everything would take one hour, and then the shampoo drying time would be 3 hours. We checked in to see what the status was for waiting at 12:00pm, they had not even started anything yet. We don't have the time to wait longer when it hasn't even started so we canceled the entire thing and are waiting for them to bring our car back so we can leave... It's 1:00pm and they still aren't able to bring our car back, when we've had no work done! We've just wasted nearly 4 hours (and counting) for nothing! Don't waste your time, go to a different Toyota. Only saving grace is they always have property brothers playing in the waiting area.

Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met…read morewith salesperson Adel, agreed on vehicle price and trade in value, was told Vehicle would go through a 150 point inspection before I would have it in my possession. Then met with finance girl Kathleen gave us written out on paper,payments of $354 biweekly. First payment comes out $10 more! The $10 isn't the problem it's the dishonestly that doesn't sit well. Come back to finalize deal With her and she is 40 minutes late getting is Into her office, due to another manager dealing with a "crazy client" is what we were told. Timeliness is important as I have my toddler and baby with me. Pick up the vehicle a few days later, after promised repairs are preformed. As soon as the vehicle was driven off the lot two warning sensors came on. The air shocks sensor and the side detection sensor. I immediately called Adel back and he told me to bring the vehicle back. I bring it back and they keep it for a few more days they say everything is mechanically sound. Again as soon as I drive off the lot the sensors immediately come back on. Now I'm highly annoyed I have two small children and each time I have to take the car seats in and out of my vehicle to put in a loaner vehicle. I also question if it was even looked at in the first place. Finally after the third attempt to look at and fix my vehicle they decide to take it to GMC. So in one month of owning the vehicle and making payments on it I've actually had physical ownership of the vehicle for five days. I understand that things can be overlooked but this was an absolute joke. Out of all of the vehicles I have purchased in my lifetime this has to be the most difficult situation at a dealership that I've ever had. After all the problems I've dealt with at this dealership I have attempted to contact Paul Ricci the customer relations manager and left a message but my phone call was never returned. I guess customer satisfaction is not a priority to this dealership.

It seems like the dealership, or at least the service area, needs change management. If you are NOT…read moreWHITE, they will treat you like garbage.It started when I called because I was told by Ryan and Sundeep that I could charge my car at any charging station with no problem. Well, they didn't say I needed an adapter. A lady (white person) in the service department answered the call. I asked for Juliana (NOT white) , as I usually do, and she stated Juliana didn't work there anymore. Then, I said who I was and explained my problem with a lot of detail. She then asked, "So, what do you need?" It clearly showed she didn't listen to anything I said. Then, I ended up asking her to transfer me to parts, and she was laughing while doing it.Jeoffery (Not white) answered, and he helped me (at least, that is what I thought). He was nice and respectful. He thought he helped me find an adapter. However, now I know that no one knows anything about this car. They sell it, but they don't take the time to learn about it. Then, when I arrived,to the dealership to pick up the adapter that didn't work at the end, because was not the correct adapter. My car was very low on charge. I asked them if they could help me and charge my car for a little bit, as It was only at 20%. Jeoffery suggested I ask for Lee at service and ask him to help me. I went there. They didn't come to my car as service people always used to do. I got out of the car, asked for Lee (white person), and he immediately looked at me in a very disrespectful way. I still proceeded to tell him my situation and asked nicely (I promise I was very nice) if they could help me charge my car a little bit since it was only at 20%. He made no eye contact but said, "Well, I guess."Then, a woman (white person) ran to the office and spoke with a guy (white person) who started yelling from the office that it was not a public charging station. I said I was their customer and I have a Kia EV4 (not a cheap car). But because I have brown skin and I have an accent, I don't deserve the same treatment they were giving to the person beside me (a white person). They declined to give good customer service and literally kicked me out the door. So, if you are NOT WHITE, don't buy a car there, because you will deal with the service department longer than with sales or financing.

We bought a Murano and our sales associate was Geovani Hernandez. Geo was professional,…read moreinformative, respectful, polite and very efficient. He listened well and answered questions directly. The experience with both Geo in sales and John in finance was exceptional. Our time was respected and Geo went above and beyond to be helpful and provide service.

New vehicle and air conditioning quit working. Still waiting for parts after 3 weeks in 30 degree…read moreweather. Told could be another 6 weeks. Sad to have a new vehicle parked because unable to drive with the heat. No help and rude reply from service. Do not buy here!

I have same issue with west side mitsubishi. I'm taking car that i just purchased for inspection, i…read morebelieve that it has been in accident even carfax shows nothing.By the way ETCH is not mandatory it's optional but they say that is mandatory and you can get that at any shop for 100$ not 1000$.Have anyone reported them to AMVIC?????????

West Side Mitsubishi is the most unethical and dishonest organization I have ever encountered…read more Here's how they cheated $2307.90 from me. We verbally agreed on the vehicle base price, winterization package, 3M protection, free winter tires, rustproofing and undercoating. When it was time to sign, they didn't go over the paperwork with me. They didn't verbally itemize anything on the bill of sales. They just watched in silence as I signed and initialed a stack of pages. When I was done signing, I asked for my copy of the paperwork. The answer was no. They didn't give me a copy. Why was that? I found out six days later when I picked up the vehicle and finally had a chance to inspect the papers. They had secretly shoved two add-ons to the bill of sales that I never wanted or asked for: something called "Etch" $1199 and "Tires & Rims Program" $999. When I was signing, I did not expect or notice these lines on the page, and they were never itemized to me verbally. This is an Unfair Practice as detailed in Section 6(4) of the Consumer Protection Act: "(4) Without limiting subsections (2) and (3), the following are unfair practices if they are directed at one or more potential consumers: (a) a supplier's doing or saying anything that might reasonably deceive or mislead a consumer." https://www.amvic.org/unfair-practices/ Furthermore, this is what the Alberta government has to say about documentation: "Businesses are required to provide buyers with the comprehensive bill of sale document at the time of the vehicle sale." This is exactly what West Side Mitsubishi failed to do. https://www.alberta.ca/comprehensive-bill-sale The paperwork was eventually handed to me with the vehicle. I looked at these two surprise items on the contract and I had absolutely no clue what they even meant. I had to Google to see what the word "etch" had to do with cars. (It's the engraving of the serial number of the vehicle which, to the best of my knowledge, gets done at the factory, not at the dealership.) They refused to send me the detailed terms and conditions of this "Etch" add-on, so to this day I don't exactly know what it is. Pure thin air, as far as I'm concerned. "Tires & Rims Program"? This one they did explain. It's a thousand-dollar warranty for accidental tire and rim breakage. For 24 months. But this is beside the point. The point is that they added all this hogwash on the bill of sale without my informed consent. In the normal world, when salesmen dupe a customer, the manager should step in and make it right. Not at West Side Mitsubishi. First, I called the dealership and asked these bogus add-ons to be removed from the bill of sales. Response was negative. Then I emailed the manager and explained, in detail, how exactly they had ripped me off. The manager attempted to make it right by offering "free lifetime oil changes." Incredibly, this was yet another scam. I looked at the wording on this "free oil change" contract and asked the manager, repeatedly, what the small print means. He refused to explain, so I did my own research. The dealership service department was courteous enough to reveal that the deal is not actually free. To qualify for these oil changes, I would have to pay for a series of inspections and services over the years, including costly brake inspections, transmission service etc. This entire episode has been beyond disappointing. I had no idea that any business could actually go to these lengths to deceive their customer. West Side Mitsubishi owes me $2307.90 ("Etch" $1199 + "Tires & Rims" $999 + GST).

Excellent Communication from the service department. A few years after purchasing my used vehicle…read morethere I took it back in and asked for a bit of help diagnosing an issue. They seemed happy to help, and even did a quick inspection in the shop free of charge. They noticed a broken motor mount during this and quoted me for parts and labor. I asked to be shown exactly where the issue was and again and one of the service techs seemed happy to come out and show me, and there was no pressure, judgement, or up-selling when I mentioned I would be purchasing the part elsewhere and installing myself. Unfortunately replacing that broken part was not the entirety of the problem, so when the issue persisted they diagnosed my car on a road test for a reasonable fee (and at the same time did some recall/warranty work). On the road test they suggested next steps in repairing the issue and were again very supportive despite my communication that I would not be purchasing/installing the parts in their shop. After replacing the second part the remainder of the problem (and likely cause or the broken mount) was resolved and my car was running good as new. Since purchasing the vehicle I have been very happy with the communication and assistance of the service department - despite the fact that they usually know I will be doing the work myself.

bought 3 new Mazdas in the last 5 years…read more bought coolant and trans fluid at the parts department and didn't use it all and was charged a restocking fee when returning some of it. Something they didn't have to order in. not the end of the world but bother me quite a bit. won't go here again.

Management doesn't know what they are doing, don't buy of fix your car here, honestly go to any…read moreother dealship

WORST EXPERIENCE EVER. HIDDEN FEES. NO SERVICE, ONCE THE CONTRACT IS SIGNED!!!!…read more It's the 4th and 5th new car for me since 2013, and never have I experienced such dishonesty. I absolutely do NOT recommend this dealership nor the seller JOSH LALLOUZ. He will sweet-talk you into signing the contract, but WILL drop you like a hot potato as soon as the deal is closed. Do NOT trust their finance department either. They are dishonest and good at finding fees. I bought a Grand Jeep Cherokee Limited 2023 last June from GreatWest. There were some hiccups, but it was OK. I guess the finance lady trying to sneak in some warranty packages into the car price should be the first red flag. But I was new in Edmonton and didn't know any better. At the beginning of September 2023, I bought a second Grand Jeep Cherokee Limited 2023, and that's when the issues arose. Once the deal was concluded, I was shown Josh Lallouz and the managers' true colors. It started when I discovered 5 days after purchasing the 2nd car that I was not given the full and right information regarding the warranty package. Trong Nguyen (from finance) made me believe that the coverage was for 5 years. Then I received an email from Jeep regarding the program Jeep Wave, a 3-year free of charge mechanical warranty! I reached out to Josh Lallouz, asking why he didn't tell me about it. He said he thought he did and that a manager would call me. I received a call from sales manager Lance Maroney, reassuring me that I was only being charged for 2 years. That GreatWest would never risk losing a valuable customer like me over $600. I decided to go through the bill of sale only to realize I was paying $9037.35 instead! I reached out to Mr Nguyen to have it canceled (I had 60 days to do so, and it was only day 6). He told me I have to pay $1,910.25 for him to be able to. I told him the bill of sale does not mention it, and he didn't either during our meeting. He said it's the fees Great West had to incur so I could get the extended warranty, interest-free. I called Josh Lallouz, hoping he could help and was told his job is to sell cars and to try customer service. After many unsuccessful attempts to resolve the issue. Many call back requests. I was told by Lance Maroney (sales manager) that the fees will remain. I tried escalating things but was basically told by Garret Anderson (general manager) that Great West is not going to lose out $2,000 over me. So after spending over $175,000 for two cars, in 2 months, Josh Lallouz and the sales managers Lance Maroney and Garret Anderson treated me like SHIT after being bamboozled by their finance department. Then Josh Lallouz has the nerve to send me an email 3 weeks ago, asking for referrals. By the way, I am still waiting for the free winter mats I was promised 5 months ago. Neither Josh nor Trong are answering my emails regarding the mats and confirmation that the warranty has been canceled. I guess you live and learn. $175,000 is a very costly price to pay for trusting the wrong people. BUYERS BE AWARE!!!!!

Predatory sales tactics! Dealing with Kristian I was asked to put down a deposit to hold the…read morevehicle. I declined twice as I was not 100%, but he kept persisting that I put down $1000 just to hold the car. At no point was it mentioned this is non refundable. People at the dealership are also impossible to get a hold of. Was put on long holds multiple times and told people would call me back who never did. I would recommend taking your business elsewhere!

77 days (and counting) without our car…read more.. On July 8, we took our 2018 Subaru Crosstrek to Subaru City (SC from here on) to investigate what seemed to be a CVT transmission issue. The transmission seemed to be "slipping" to the point the car was undrivable. We chose Subaru City because there are only two Subaru dealers in Edmonton and we live north of the river. For weeks SC kept the car for tests and to establish whether the transmission problem would be eligible for Subaru's 160,000 km warranty. Our car has barely over 100,000 kms on it, and due to the **prolific** issues Subaru transmissions of this generation, Subaru chose to extend their original 5-year, 100,000 km to 8 years and 160,000 km. Good thing for us, right? Over the course of the first few weeks, updates from SC and their service department were few and far between. Coming from the Customer Support business myself, I have been taught that updates to customers should occur every 48 hours, regardless of progress on the issue. This is not a philosophy that SC follows. Every week, we would call SC service for an update. They would tell us things like "our warranty lady is away", "we are awaiting direction from head office", etc. Eventually, they swapped the transmission with one that came from Ontario. But apparently it didn't take. So, as the story goes, they tried another. Still not happy with the results, they suggested to us a carbon cleaning of the direct-injection valves. How this relates to transmissions? I don't know, but $1,500 for a problem that could cost $10k (or who knows) without warranty, ok, let's try it. So, we pay $1,500, they clean the valves. On August 21, 44 days after initial drop-off, we were told to pick up our car. We're told that for all of our troubles, SC is going to give us 15% off our bill. Ok, a nice gesture. But when we get to the desk to pay, we find out that additional service parts and fluids, etc. were not part of the initial subtotal, and would ultimately eat up the 15% discount we were given. And on top of that, a day after picking up the car, we start to feel the familiar slip of the CVT... So we call back to SC service. They are, of course, **shocked** to hear the car is not fixed. They tell us to arrange a ride with the shop foreman because they want to see this for themselves. We make an appointment and go to the SC service desk. As always, the service desk is a picture of chaos. The service department is always incredibly busy, no doubt dealing with all the CVT issues. We find the foreman and after 5 minutes of driving around it is agreed that the transmission continues to slip. So, on August 29 we take the car back in. It has been there ever since. I should say that SC has provided us with a rental car. After about a month (and only at our request), they first provided us with a car off their lot. But the very next day, they said they needed it back because they sold it. They gave us another car off their lot, but then needed that one back. Now we're driving a VW Tiguan rental. I am hoping to get our Crosstrek back before winter, as the heated seats, AWD and other features that drew us to the car in the first place are absent in the VW. This 2018 Crosstrek is my second Subaru. The first was a 2012 Impreza, which I loved. Up to this point, I have been a supporter of Subaru and last year convinced my parents to buy a new Outback. But after this experience with SC and Subaru corporate, I don't know how I can ever spend another dime with these people. The transmission issue is one thing. Car problems happen. But the ineptitude of the mechanics, the lack of communication, the unprofessional and inconvenienced service staff, the stall tactics of corporate and the ineffective process that has cost us nearly three months without our car is going to be on my mind for a long time.