They need to be trained on customer service. Most of them are rude, unfriendly and just blunt for…read moreno reason. The guy that checks you in is the most pleasant experience you'll get.

This place runs like a well oiled machine. I've been in multiple times and am always out within 30…read moreminutes. I've never had to wait in line due to all the windows open. While the staff often appears dead inside, when I've initiated conversation they've always been helpful and sometimes friendly. I've been to dmv's in a couple of states and several cities and this one is where I've had the best experience.

Officer Hicks was wonderful today with my son! He got his permit and he had to take the test…read moretwice. She took the time to go over the answers he got wrong and made him feel at ease. We were in and out (made an appointment) in no time!

Yeah there's some waiting but when it's your turn you get help with every question you have,…read moreservice you need and you're on your way in short order.

Fast service, kind people and even though there is construction going on it is pretty easy to get…read moreto.

The representative was nice, courteous and very helpful..I had no issues with getting my paperwork…read moredone.

The lady at the drivers license window was so sweet. Very quick even at the first of the month. I…read morewent to renew tags at the end of the month and it was crowded and they still got everyone through so quick and respectfully. 5 stars. I've lived in other cities and states and never had this good of an experience.

Very compassionate people willing to help you with just about anything you have a problem withread more

05/27/2026 Dear Kim Chatwood,…read moreI am writing to thank you for all your help transferring my old plate to my new vehicle earlier today. I truly appreciate the time you took to assist me with my request. You went above and beyond finding all the info I needed to complete my process. You saved me so much time from leaving the line, going home and trying to find paperwork from the insurance co. that is required from the state to change over plates. Your support made the process much easier and I am grateful for your professionalism and kindness shown to me. If employees had the empathy and knowledge you possess for customers, the license bureau would not be compared to a root canal. You treat people with respect and a great willingness to help us. A wonderful representative employee for the license bureau at 1100 Fairhope Ave. 36532

I had made an appointment online as suggested since the satellite location in Robertsdale is still…read moreunder construction for my tag renewal. I arrived at 2:27 pm and my appointment was for 2:30 pm. I checked in and received my number. The chairs were full. My number was called and I was leaving at 2:42 pm. The lady helping me was very personable and very efficient. I recommend everyone to make an appointment online to avoid a long wait or pay the extra dollar and mail the renewal in. Also do not forget they charge extra for you to use your credit/debit card .

I visited the DMV in Milton and had the most outstanding service provided by Keishanna at station…read morenumber 7. Keishanna went above and beyond to ensure I received my license in minutes. The whole DMV staff was very friendly and professional! Thank you all for your great service!

I do not live in Florida but do own property in Santa Rosa county that was left in dire condition…read morewhen the last tenants that lived there moved out. Based on this situation a violation was issued to me due to the condition of the property. I am not posting this because of the violation; it is valid based on the photos I have seen. I am posting this because the envelope in which the "NOTICE OF NON-COMPLIANCE" came in had the words "CRIMINAL" on the front, above and to the left of the address window. This I take issue with as a veteran and former law enforcement officer. I have never been a CRIMINAL; a non-compliance property violation sure does not make me one either. The envelope from the "Clerk of Court and Comptroller" with CRIMINAL above the address window caused my young son to ask if I was a CRIMINAL when he brought the mail in. Any parent who is not a CRIMINAL should not have to have that conversation with their child. Is this a tactic used by Santa Rosa county to get these types of issues resolved? It sure does seem that way. Defamation of my character in this petty, ridiculous manner is a much worse violation than a Non-Compliance Notice violation, which is a non-criminal matter.

Rude and inept. I've already made 2 trips this week and keep getting told different information…read more Them they wanna argue. Get real.

NO ONE gets excited about the DMV but it seems like people assume that Michael Blvd. is the only…read moreplace to take care of your license and tag renewals. I walked in mid-morning, around 9:30am and was done in less than 30 minutes. There were at most, 4 people in the waiting room and 2 of them were already being served. Dionne was incredible! She was so polite, friendly and funny. By the time I left, I felt like I'd been chatting it up with an old friend. I almost didn't want to post a review because I want to keep this jewel to myself so that it never gets crowded but my experience was just too great not to share.

Spent all day calling to get information on the Real ID and never got to talk to a person.read more

All county offices should be as well organized as this one. As soon as we crossed the threshold, a…read moreCounty Constable greeted us and directed us to the proper location to get a number and to sit. The waiting room is designed to accommodate a LARGE number (almost a hundred) of people, including those who may have special physical needs. Clear signs let you know where to go, which number is being served and which windows are available. Our agent was friendly and quite helpful. I'm rather surprised by the effectiveness and efficiency of the location. In the future, I won't dread any necessary visit.