This is a lovely hotel in an excellent location. The concierge and valets were outstanding-helpful,…read moreattentive, and very personable. The one gentleman shook all of our hands as we left which was so nice. We had breakfast at the Rise twice, very good, and dinner once, which was good though only as one server was working our side of the busy dining room, it was slow. We stayed in the modern wing in a family room which was spacious and lovely. In terms of negatives, the mattress was hard and lumpy, and there was the only one small hook to hang towels and robes, so not much room for our party of three. I mention this because the Grand has a sustainability focus and encourages guests to re-use towels, which we did: more hooks are needed. The reading lamps on the headboard did not work. The major problem we had was the temperature of our room: the thermostat read 16 but it was more like 20; too warm for sleeping. I called down to reception and concierge and there was no answer - multiple times - I think perhaps the phones were malfunctioning. I reached an operator who said she'd leave a note as she was leaving in five minutes. I went down to the front desk and the staff member told me she could adjust it from a control panel in the lobby (?), however, the room stayed too warm. This definitely took away from the experience as I didn't sleep well and expected better from a five star hotel. Lastly, and this is small, but the greenery out front (topiaries and flowers) and in the hallways are plastic, again, not five star. For a hotel focused on sustainability, natural plants would be much more suitable.

Ask for an upgrade. Rooms are SMALL. VERY SMALL. The concierge is simply AMAZING and can help you…read morewith all your needs. Very VERY attentive and multitasking. The hotel is old and overwhelmingly big, but the location couldn't be better and the buffet breakfast with their beetroot smoked salmon was something we are STILL talking about. One of the spa employees was a real ditz, killing a star off the review. But on another visit, we had a tour of the vault, because my curious george husband HAD to see it (that is where the manicures happen). Upgraded room was super spacious and made for a lot of comfort with all the ammenities that make a "getaway" vacation special!

Location, location,location!…read more You honestly can't beat the location of the Dean Court Hotel which is situated across from the York Minister. Prime location for walking the city walls, the Shambles, and more. Our room was tiny but there was room to prop suitcases on the desk and luggage rack. The bathroom was nice and modern and a good size in comparison to the room. Breakfast was included and I enjoyed coffee, yogurt and fruit. Some of the items on the breakfast line weren't available such as the breakfast lemon cake. Our only problem was that there was no hot water for showering in the morning!! Apparently there was a power outage in the middle of the night and hot water was not restored yet. When we checked out in the morning they were very nonchalant about it and didn't even really apologize for the inconvenience. They just stated the fact that it was out. It was definitely disappointing to not be able to start our day with a hot shower.

Enjoyed my stay everyone nice and frank is the best one (he will bring you tonns of biscoffread more

Stayed at Hampton by Hilton York on Toft Green for a few nights. The property was clean and…read morewell-located -- just a short walk from the train station and York city center. Staff were friendly, and our room was comfortable, though it lacked a small fridge. Overall, a great location and a stay I'd happily repeat. Saluti!

Good hotel and nice location when you want to explore the city. The breakfast has a decent…read moreselection. They have cereal, breads, wafers, english breakfast, yogurt, nice coffee machine with different coffee types to choose from (plus hot chocolate), some juice selection, and a variety of tea. There's a lot of tourists staying in this hotel though so you better go to breakfast early to get a seat. The room doesn't have a refrigerator but you can ask for ice at the front desk. You can also request for a bath mat since the shower floor is a little slippery. You also need to bring conditioner if you use one since theirs was watered down and they didn't refill their lotion bottle too. For people with babies, a crib can be requested too. The room size was a bit small though. If you want to have your room cleaned, you have to tell the front desk.

You get what you pay for, £100 for 2 nights. We had a family room which was fairly cramped, we…read morehave had bigger family rooms at other Premier Inns all be it this is only the 3 rd one we have stayed in. The bathroom smelt a bit musty. The bed was comfortable. The sheets were clean. Noise was okay the first morning we did have a bin lorry a about 0730 but that cant be helped compared to a New York hotel we stayed in traffic noise here was minimal. It is clearly a hotel used by holidaymakers, it is very close to the town centre and other attractions including the national railway museum, which we took our 5 yr old to for his fifth birthday. The staff at the front desk are extremely friendly and that is refreshing. We had the meal deal in the restaurant which was okay the waiter was young and was slightly annoying, he had clearly read the script on his course on how to speak with people and he kept to it! The deal is good value especially as it gives you free breakfast for the children. The breakfast consists of cereals, toast, continental and cooked. It is a bit of a free for all when you get the cooked breakfast as there were 2 lines, cooked and the the toast line going into effectively a dead end. You feel as though you are pushing in. On the whole the stay was okay, you cant complain too much for 50 quid a night. 3 stars given as the room smelt and the place looked a little tired and the car parking is extra. Would return at the price paid but no more.

Yes as the previous reviewer said you get what you pay for. And with a Premier Inn that's usually a…read morelot, and this one didn't fail. The room was clean and tidy. The bathroom spotless (this is very important for the girlfriend!). The building's old but I'm not sure how long it's been a hotel, but it seems almost new. We didn't eat in the restaurant but had a few drinks in the bar. Well, actually it didn't have a bar so we were sent to the pub next door. Not a problem, it was really nice. The entrance lobby to the hotel is actually a Costa Coffee. I liked this. The staff were great, though we didn't really have much interaction with them. A fine hotel in a great location in a great city.

Except for drunken students carousing every night at the historic tower across the street from the…read morehotel was nice. I was in a front room facing the tower & would recommend you do not let them put you in a front room. It was impossible to sleep with the shouting & irritating shrill laughing.

In room furniture on par with a three star historical hotel in America but the rooms are quite…read morespacious, The beds are VERY firm. No bottles of water for coffee or tea, and no fridge. There is a safe and a fan in the room. The blackout curtains are top notch and the hotel was very quiet at night. The location is unmatched, you can get to anything you want quite quickly. The bedding is soft In texture, the towels and toiletries were also very nice. The gym is excellent quality equipment. Kids eat breakfast free and my daughter really enjoyed it, tons of options. The staff was all very friendly and valet parking was great and you can extend your parking past checkout a bit. If Hilton could fix the beds, this could be five star.

I generally visit York once or twice a year…read more The Victoria Vaults is now an essential part of my visit - nicely kept pint at a fair price, great live music, decent bar staff. Highly recommended

I wanted to love this place. It's a historic building in an incredible location beside York…read moreMinster, but the restaurant experience was a major disappointment. The service model is impersonal and rushed. Wait staff is overwhelmed. We waited about 45 minutes for our food, and when it finally arrived, part of our order was missing. No follow up. I asked that they bring it. It never came. The food itself was mediocre and nowhere near worth the wait. we ended up having to sit outside, which wasn't what we wanted. It felt more like a tourist trap than a quality dining experience. York deserves better. I'd recommend eating somewhere else.

Came here of course because of the infamous Guy Fawkes and stayed because it was cool. This pub has…read moredark walls and cool furnishings that was the birthplace of Guy Fawkes. Located close to the York Minster. Have a seat in the "conspiring chair" and enjoy a beer!

This hotel has an excellent location alongside the River Ouse. It has a nice lounge area where…read moreyou can have a drink on the balcony overlooking the river. The bartenders were super friendly. In face all of the staff was very eager to help with any questions we had. Parking is in the same building just a few steps away from the front desk. I had asked for a riverview room, but they messed that up somehow and we ended up with a room with a window beside the sidewalk, which was not the greatest. The tub was very high and slippery. My SIL fell in her tub getting out and ended up with some bruises - nothing serious thankfully. No breakfast is included and we were not able to get reservations at a time that worked for us. There were several options within a 5 minute walk.

A great clean hotel with 80 odd rooms, situated on the River Ouse, close to a bridge which takes…read moreyou right into the city centre. A little bit of history I have learnt is that it was built in 2000 and was devastated by the great flood, just after opening. It appeared on television with residents being rescued by boats. Two little things that stops me giving it five stars, firstly no room service, so no breakfast in bed. The other is the price in the bar for certain drinks, although not so bad as many pubs and restaurants are within a few minute walk. If your looking for a clean, comfortable hotel at reasonable prices with no frills, you won't go far wrong here.

This charming B&B was our home away from home for three nights in York. We adored everything about…read moreit. I'd requested a window view room, and our second story view looked down on the River Ouse. The Guest House's location in town is great, being a five minute walk from the York Train Station via the new pedestrian bridge and within easy walking of everything else in town. The nearby Abbey's gorgeous gardens provided an especially pleasant shortcut into town, rain or shine. Then there were the accommodations. After staying in a cramped London hotel, we felt as if we could breathe! The bed was spacious, and the room and toilet facilities were great. I think the only criticism I can offer at all is that the shower drain was slow. The human element was wonderful, too. The owners of the Guest House were actually away, leaving us in the care of a professional B&B sitter. She was a kind, attentive hostess, happy to help us with anything we needed. We were greeted upon arrival with Yorkshire tea and warmed brownies! Our breakfasts were wonderful, too. She worked with our schedule so that we could eat there before doing a day tour and before our train departed. The default breakfast is a Full English, which we didn't do. My husband was happy with just the meat portion of the breakfast (those Yorkshire sausages...! don't expect teeny tiny American-style breakfast sausages) while I tried both of the lighter options, salmon with scrambled eggs and then Eggs Benedict. All accompanied by Yorkshire tea, of course, along with fresh toast. The breakfast bar included yogurt, a really good muesli, fresh fruit, and three excellent local jams and marmalades. We felt well-fortified for the day's adventures. I would stay here again in a heartbeat.

Rob is a truly outstanding host and made our visit so easy. I was suffering from a back injury that…read moreprevented me from walking too far, and he graciously shared his parking area with me and found us restaurants in the nearby neighborhood that were outstanding. Noise sensitive sleepers may want a room away from the rail line, but we slept through it just fine.

Centrally-located hotel, which has all the advantages and disadvantages of being so-located. It's…read morewithin a few minutes walking distance from the railway station. The hotel is reasonably well-appointed and comfortable and if you can get a special offer, is not expensive. Unfortunately it is a very noisy hotel. I found the soundproofing between the rooms to be non-existent, not helped by bare wooden floors. I would advise getting a room away from the street because the hotel is situated in clubland and the low-IQ lager boys will keep you awake until the early morning.

This hotel is part of the Ramada chain. I have stayed here a few times on trips to York and always…read morehad a good night sleep as well as a good breakfast. The rooms are quite small but adaquate with a nice bathroom/wetroom. Tea and coffee in the rooms and a comfy bed. The hotel seems clean and well kept and the staff are friendly. The only problem is the noise sometimes. If your room faces the main road it can be a little noisy until the area closes down for the night. The area is quite busy with lots of pubs and bars and so if you want a quiet night its probably not the best option.