In May of 2023 I left a 5 star review for The Oaks. Our experience since that time has been very…read moredifficult and we chose to move our loved one in October 2025 because of lack of care for her increasing needs; as well as maintenance issues in her room that went unnoticed had we not brought them to staff's/management's attention repeatedly. If your loved one is able to live independently this would be a good place. For a senior who needs assistance, I would not recommend. Though there are some lovely staff, the turnover is very high, and very hard to get to know who is caring for your loved one.

One of the best decisions I've ever made is moving my 96-year-old mother up here to The Oaks in…read morePaso Robles CA. Mom has really blossomed and glows from within with love and happiness. Daily family visits by grandsons surround her, and also great-grandchildren. I love seeing Mom's smiling face. A BIG shout out to Emily Villegas and Ricky Gonzales for their individualized attention they have given my Mom, and the family. They make sure all new residents feel welcomed and the inclusiveness from other residents made for a smooth transition.

I have been a tenant here since August 2020 and since the beginning Kim has made everything…read moreextremely easy. Any maintenance issues are addressed promptly, the areas of the complex are always clean and tidy, and management is always very helpful. I love the proximity to everything, and I always feel safe in my apartment. Thank you Kim for your attention to detail!

The property manager is very professional and maintenance staff is quick to respond to any…read moremaintenance requests, making this a great place to live with a fantastic location plus our unit has updated appliances, washer/dryer, and new white cabinets and countertops. My apartment was very clean and move-in ready. The manager was friendly and helpful with any concerns as well as maintenance staff. (They Greeted us to the place.) The neighborhood is quiet with friendly tenants and Easy access in and out the place. Overall we feel at home and glad to have chosen this location.

It claims a non-smoking complex, but it's not. People smoke inside the building, and there's always…read moresome cigarette smell around the apartment.

I have nothing but nice things about this place :) I recently relocated from Southern California my…read morehusband and I both landed good jobs in the area yet we struggled tremendously finding a place in San Luis Obispo County. The availability and the quality of places in the county is hard to find around here! Thankfully we stumbled upon Villa Del Rio and met Helen, she was pleasant from the moment we first met her and helped us move in to our place in the time frame we needed. So happy with my place and thankful for Helen's efforts.

WARNING: $10,000 EXTORTION & GROSS NEGLIGENCE AT BLUE OAKS…read moreDO NOT SIGN A LEASE HERE. Blue Oaks is a predatory corporate operation masquerading as a "luxury" community. I am currently being charged over $10,000to escape a hostile, unsanitary, and unmaintained living environment. 1. PREDATORY FINANCIAL MALPRACTICE Management is attempting to force me to repay a signing concession because theymade a clerical error. In California, the drafting party is generally responsible for their own mistakes--yet they are attempting to pass the cost of their incompetence onto me. Adding "holiday parking fees" for residents is further proof of their relentless nickel-and-diming. 2. TOTAL ABANDONMENT OF HABITABILITY (CIVIL CODE § 1941.1) The "luxury" I paid for included a move-in with pet-urine-soaked carpets, damaged appliances, and a leaking toilet that they still haven't fixed after months. Replacing a dishwasher with a foul-smelling, dirty used part is not "maintenance"--it is a health hazard. 3. DOCUMENTED HEALTH & SAFETY VIOLATIONS Management's absence on weekends has turned the amenities into a liability. I have documented: * Health Code Breaches: Dogs in the pool and infants in diapers in the spa. * Fire Hazards: Open use of prohibited gas and coal grills on wooden decks. * Safety Risks: Unrestricted off-leash dogs and zero security presence. 4. HARASSMENT & BREACH OF QUIET ENJOYMENT I have been subjected to targeted harassment from a neighbor who cycles their garage door 10+ times throughout the night specifically to disrupt my sleep. Management has been notified repeatedly and has chosen to be adversarial toward me rather than addressing the harasser, a clear breach of my right to quiet enjoyment. BOTTOM LINE: They want $3,094/month for a unit that failed basic health and safety standards on day one. They are a global corporation that views tenants as ATM machines, not human beings Lastly they will charge no matter what a carpet cleaning, and housekeeping cleaning bill. No matter what. They also let a black car stay on the property spot 1 as you drive in with cans cigarette and trash piled up it smells so bad when you walk by. It's a tenant they allow to have a nasty car like that.

Updating my previous review. It was nice and somewhat quiet here at first. How things have…read moredigressed. Now I have an Alpha Male and his party girl upstairs and their child is like a cat with zoomies! Constantly runs thru the apt for hrs at a time triggering my nervous system. I measured the decible count one day and it was almost 80 decibles, which is hazardous to any himans health! I was on a telehealth call one day and my provider at the other end of the phone could hear the child running thru the apt! My pictures on the wall are so askew from the loud noise from above. If I complain, they are petty and vindictive and the recent parking issue, new management refuses to address! The jerks pinned me in front and back while parked on the street! Counting my days until I can leave!

Great community with amazing amenities and staff! The office team is extremely helpful and easy to…read morework with. I love seeing the maintenance team out and about with smiles and always acknowledging me when they see me. Everyone is so wonderful! I most especially love that Food4Less is right next door and I just walk through the convenient pedestrian gate, not to forget to mention the gas station and other good businesses in the neighboring complex. Amazing community and neighborhood overall!

UPDATE AS OF JUNE 23, 2026: I received an email that my security deposit was "mailed out" June 11…read more This was weeks after I was told I would receive it electronically. Still NO deposit has been received in mail or electronically. JUNE 11, 2026: After moving out at the end of March 2026, my security deposit was initially sent to the wrong address because my forwarding address was not properly entered. When I visited the office in person to resolve the issue, I was informed that the deposit would be reissued electronically. That conversation took place in early May 2026. Since then, I have sent multiple follow-up emails and even a formal demand for an update, yet I have received no response and have still not received my deposit. The most frustrating part is not the delay itself, but the complete lack of communication and accountability. Mistakes happen, but residents should not have to repeatedly chase management for money that is owed to them. Ignoring emails and failing to provide updates only adds to the frustration. I hope this review encourages management to improve its communication and follow through on commitments made to both current and former residents.

We tried them as a short term property manager for a Lake Home in Hartwell. We were new STR owners…read moreand therefore had lots of questions. I really enjoyed our contact- but the owner was the issue. She was very rude to me in several occasions. She also lied outright when we had questions on pricing. We had set minimums and were told that we could adjust prices on their platform as they didn't track Clemson game weekends. I spent hours setting minimums for those weekends. Then we received several extremely low bookings for key weekends ( George Strait and 4th of July; $150 a night for the peak summer week in a home that sleeps 8). She had sent me videos on how the software worked to adjust prices . She the told me after the extremely low bookings ( prices well below our minimum)that price tool she literally sent me videos price adjustment that she "NEVER told me it worked for owners...???. So lies... ! The staff was friendly and very responsive, it's the owner. We felt like they are not geared to having lake homes as they are based in Athens. The other issue was we paid the top tier premium fee. That was supposed to include monthly inspections AC filter changes, batteries , light bulbs and such charged. In 6 months that never happened 1 time a man came and was in and out in a few minutes and didn't change the filters. All the spares were still in my closet. They also said that premium included extra insurance. When we had an issue with a guest damaging an item we got so much push back... it was $100 item and we were the told ( by the owner) we should've not had a quality appliance. After several requests they finally replaced the item. I was told the guest insurance they get charged wouldn't be applied again for damaged item. This was another concern because part her sales pitch was that they have guests pay premium so that small $ things under $1200 ( as I was premium level ) were covered. She didn't want to honor this. I think guests had ok experience. It was a struggle to get reviews. From an STR owner standpoint I would not recommend.

They are awful. Do not respond to inquiries or if they do it is a form response at best. Even if…read morethe property is not available it would be nice to get some response.

I have been renting with Turn-Key property management for about 3 years. Melani and her staff are…read moreawesome. Melini is very attentive and understanding to the needs of a renter and issues they may face. We have had a few issues with problems with our rental over the past few years and have had excellent response from Turn-Keys staff to ensure the issues were dealt with in a very timely manner. The contractors they use are professional and communicate well with us. I have rented from a couple different management companies in the Paso Robels area and by far have never received the service, courteousness, and personal attention as I have with Turn-Key. Thank you Melani and staff. You guys are awesome.

Extremely helpful and friendly office staff. Clear move in instructions, which is so helpful for…read moreme-life is stressful enough, moving is always stressful-they made it easier!

Loved living in this community. We were here from June 2016-Dec 2020. We decided to head back home…read moreto the Bay Area, otherwise we would probably still be living at this complex. If you have a friendly pet, this is the place to live! They have (I think) about an acre of forest that is fenced off. You can walk or let your pup loose and they'll most likely meet other doggos and have an impromptu play date. Rhodee (our dog) had so many pup and feline friends here. Neighbors are super kind and friendly, we were sad to say goodbye to so many people that live here. Nicole D. is the complex dog walker so if you need someone to walk your pup or stop by to feed the kitty, she's your go to. Ben the facilities manager is awesome, whenever we had a problem in the apartment he was always quick to help. Just send in your request online. Allison the property manager was always kind and accommodating. Follow the rules (which is a simple request), let her know about things ahead of time (which is just being considerate) and you'll always receive great customer service from her. During our time here we lived in an upstairs one bedroom and then a three bedroom townhouse. The apartments are nice and the appliances were up to date in both of our places. The townhouse comes with a garage and a patio or small to medium sized backyard, depending on which unit you get. We loved living here and would definitely recommend this complex to anyone looking for a quiet and safe place to live in Atascadero.

Quiet, serene living is what you get with Hidden Oaks. Repairs are done quickly and efficiently…read morewith the portal app. The maintenance man Ben is great and lives in the complex. Allison,the property manager is great at communicating important information for the tenants, and a pleasure to work with. It has a lovely park within the property that is well maintained and great for your furry friends. If you are looking for a clean, safe environment for you and your pets, this is the place!

I have been trying to get an application for my parents for a whole month and the on site manager…read moreis never in her office and the one time my husband actually talked to her she was very rude and unprofessional, if she treats potential customers/residence like crap I'm afraid to think of how my parents would be treated ,it seems to me that she is a very unhappy person, I strongly believe in treating people with respect and kindness especially at a senior living housing facility. Good luck if your interested in this place

I almost passed on these apartments after reading some of the negative reviews, but I'm glad I…read moredidn't. What I've experienced here is very different from what many of those negative reviews describe. The community is clean, quiet, and well maintained. The area is peaceful, with plenty of walking paths, and it's dog-friendly, which was important to me. Parking has not been an issue at all. There are plenty of spaces available, even if you have guests or more than one car. The apartment itself is beautiful. I love the layout, the patio is a great size, and everything feels comfortable and well designed. The leasing team, including their manager, have been friendly, helpful, and easy to work with. They took the time to explain things clearly and were patient throughout the process. From what I've seen, a lot of the negative reviews seem misleading or tied to individual issues like not paying their rent.... rather than the actual living conditions. Those reviews don't reflect the day-to-day experience here. If I had relied on them, I would have missed out on seeing the property at all. I'm glad I formed my own opinion instead of taking the reviews at face value.

This experience has been incredibly unprofessional and deeply frustrating, especially considering…read morethat we never even moved into the property. We applied over a week ago and made consistent, good-faith efforts to stay in communication to ensure that all information was received correctly. The application process itself is somewhat flawed, as certain fields can be cut off upon submission, which we proactively tried to clarify. Initially, we worked with Judith, who was kind, understanding, and aware that we were under a time constraint. At that point, our application was nearly complete and progressing well; the only remaining item was my boyfriend's rental verification. Unfortunately, when Judith was unavailable, we were redirected to Theresa, the property manager, and the situation deteriorated significantly. Theresa spoke to my boyfriend in a hostile and accusatory manner, questioned why he was moving, and accused him of falsifying information on the application. She issued an abrupt ultimatum, stating that if his current landlord did not respond the same day, our applications would be denied. She further claimed that she had not received any verification documents and accused us of lying and wasting her time. At one point, she stated that the application indicated my boyfriend still lived in Bakersfield, which is categorically untrue. His landlord was hospitalized and without her phone at the time--an explanation Theresa dismissed outright, accusing him of fabricating stories. I called to seek clarification, genuinely believing there must have been some misunderstanding, as every staff member we had interacted with prior to Theresa had been courteous and helpful. Upon answering, Theresa opened the conversation with, "What do you need?" in a dismissive and hostile tone. When I calmly asked why we were suddenly being told documents were missing and that we were now at risk of denial, she again accused us of lying. I then asked--sincerely--why she was being so rude to us, as we had done everything requested and had not been treated this way before. This escalated the situation further. Theresa raised her voice and abruptly stated that our applications were denied because we were "too persistent," accused us of yelling and calling her names (which did not occur), claimed we had bad credit, and then hung up the phone. These statements are false. We have solid credit, earn well over three times the required rent, received positive references from both employers and previous rental companies, and even had a co-signer prepared if needed. There was no reasonable or factual basis for this denial. Given the aggressive behavior, false accusations, and sudden denial following repeated claims that we were lying, I feel we were treated unfairly and unprofessionally. I intend to file a complaint with the Fair Housing Act, as this interaction raises serious concerns about discrimination and misconduct. I sincerely hope this property considers replacing its management with someone capable of communicating professionally and respectfully, even under pressure.