Issues: VERY IRRESPONSIBLE..... NOT showing up for meeting…read moreappointments. REFUSING to give cost and no contract. Just kept saying "it was going to be a lot!!!".... NOT protecting heirloom antique furniture, etc, and then stored on wet deck with a sheet of plastic that kept blowing off causing water damage to stereo, printer, air purifier and, of course, several antique pieces. I had to call him two different days PLEADING to PLEASE come and secure the plastic down. On the third time, he told me "DO IT YOURSELF!" I would have if I wasn't 72 yrs old and disabled! I had to hire someone to wipe off as much water as he could. He also put the plastic down, completely covering and securing plastic which never came off even during rain storm.... Charlie dumped several soaked runners and rug piled on top of each other into the tub ripping off most of the shower curtains. They were never dried off, became moldy and and full of mildew. If they hadn't been covered, my caregiver could have taken them to cleaners. Now they had to be replaced! ...He kept hounding me every time he came if I was going to give him a 5 star rating! ...Also, I agree with previous //// rating ... Furniture was scratched, edges chipped off, oak and mahogany heirlooms and antiques stained!!.... Lastly, when all furniture was cleared out to deck and storage room, Charlie left me to sit in a hard dining room chair and nothing else for THREE DAYS!! I was in tears. I told him my recliner is used 24 hrs a day and to please put it back. He said he wasn't moving it again. Later, his assistant came back to put recliner back. Charlie was not happy about that.... I asked him to put all things he put on rainy deck into the empty room next door with other furniture to stay dry. Again, he said he wasn't going to move it again. .....He should have just put it there in the first place!! ..... And for the fun part, two of the dining room chairs have disappeared!!!! Property manager checked the room and we discovered some items left in there but no dining chairs!!! How does that happen?? ....FINALLY, on the last day (which stretched out from original one week to three weeks!!) he was there, I got a bill for $4995.00!!! I asked several times for itemized charges. He will still not send me an itemized accounting.... Ps. Before Charlie left, he asked if I was going to give him a 5 star rating. Said he really needed it. I wouldn't have given one star if I had the choice... BEWARE ABOUT THIS AND OTHER RATINGS BEFORE YOU EVEN CALL HIM. ALSO CHECK OTHER RATING SERVICES.

Charley was supposed to replace our vapor barrier, drywall, & water damage restoration work. At the…read morestart service was decent but shortly after payment was received customer service was absolutely terrible. Last minute reschedules. Drug the job out longer than it needed to be. Constantly trying to change price and upsell work. Took shortcuts during the job. He was supposed to replace insulation that was damaged during repiping and water leak, & failed to do so. He left multiple areas bare

Amazing customer service from start to finish. Everyone was kind,friendley answered any questions I…read morehad. The crew here in Springfield are top notch,I would recommend to friends and family. The finished product is beautiful! My graditude and heart felt Thanks to the entire team. S.Lamb

Horrible place ,will never use them again over priced. People very rude , dont tell you what your…read morepaying for.

I don't usually give a review before work is completed, but I'm making an exception here. When you…read morecall a company at 7:30 am with a problem and have a temporary fix to keep you in business by 10:00 am the same day, that's service! I'm sure when the work is completed, permanently, it will be done right. Thank you Bruce Brittsan and John for fast service.

From the owner: Full service insurance reconstruction general contracting and remodeling:…read more Water Damage / Fire Damage / Wind and Storm Damage

We just had requested a tile backsplash installed... and it looks amazing! I am so happy with how…read moreit turned out. The guy who worked on this did such a nice job. He was professional and respectful and communicated if things were to need to go a different direction, and he did great! I am very impressed with this company and the quality of the work they do. They care about doing a great job and that's what happened! Highly recommended this company!

From the owner: We specialize in helping others and creating good experiences with quality work that you can trust!read more

I cleaned out of the garage and needed stuff hauled away. Mark came out the next day and carted it…read moreall away. His price was very reasonable. I'm a senior and it's not that easy or fun to take a load to the dump. So glad I hired him. A+

From the owner: Our firm specializes in trauma and crime scene cleaning, offering comprehensive biohazard…read moreremediation services comparable to those provided by larger companies. We distinguish ourselves through our commitment to exceptional, personalized customer service. We understand that our services are often required during times of significant distress, such as instances involving death, water damage, or mold. Having personally experienced similar situations, we approach each project with empathy and discretion. We encourage you to contact us, even if you are unsure of your needs, as we can provide valuable resources at no cost. Complimentary estimates are always available, and we are prepared to assist with insurance claims, including deductible management. For immediate assistance, please call 971-433-7985; we offer 24-hour emergency service.

Had a te h come out to do a clog toilet and it didn't work they came out again and the third day I…read morecalled again and they wanted to charge me again and I told the tech it should be under your 7 days guarantee and she said no and she was arguing with my father that is elderly and has Parkinson's in my home so I called her supervisor and yup he said the same thing and then said it's a plumbing issue and not a drain issue so I'm like why didn't she say that when she came out to do the job

They do not honor their work warranty. They came out to my house which had a clogged sewer drain…read more I told them clearly where I suspect the clog was. The decided to clear out a different part of the line such that water was barely flowing. Upon having to come out the second time (6 days later) when the house was backed up again, they found where the real issue was - exactly where I said it would be. They didn't have the right camera equipment to diagnose the issue and took the easiest approach to maximize their hourly rate. Their initial receipt said "30 day warranty" on the work. However, they charged full price to come out the second time. $550 for the first time, $750 for the second visit when he *actually* fixed the problem by popping the toilet. They should have either done the job correctly the first time, or honored their work warranty (which included diagnosing where an issue is) and reduced how much the second charge was. Just expect that they will do poor work the first time they come out to get your system in minimum working order just so they can bang you again shortly after. I would hire a different plumber that knows how to do the job correctly.

The company did a fantastic jop in me bathroom, I love me new shower .company is very friendly and…read morenice.the worked ae friendly and supper nice. Wat to go rainbow

Rainbow restoration has been a nightmare, as if the sewage back up wasn't enough! We are now two…read moremonths out from when our insurance company had Rainbow come to survey the damage and we are supposedly ( if they show up) going to be finished with the company today. It has been total lack of communication and then blaming me for not knowing what is happening when they have not even tried to communicate. They ripped out a nicely tiled shower I had asked them to not destroy so now that will have to be replaced. Again, they said they didn't know. We still have a disposed of vanity sitting in the garage so my car can't get in at night, and now they say it will be the problem of the construction company if and when the restoration can ever start. I am not one to write nasty stuff and try to employ local people, but this has been a disaster.

Where to begin....Friendly,knowledgeable,hardworking,did an excellent job and the best part was…read moreMina the manager. I recommend these guys and gal to everyone. in fact 2 neighbors asked about the job. Great people to work with..and a beautiful new roof.

They were amazing! They were able to see and fix my problem within an hour of me calling them…read more They were quick, efficient, and understanding of my hurried situation. I would use them again anytime. I highly recommend

They picked up the rug which we wanted cleaned so that was nice. But they told us two weeks and it…read morewas six, and when we called in week five to find out if they were going to bring the rug anytime in the next year, the voice mail message was that they were on a much-needed vacation. When they did bring the rug the day after the vacation ended (clearly was done before), they didn't lay it out square so we had to move all the furniture and do it again anyway. And whatever they used as a cleaning solution has a fragrance that is still offgassing a week later. One of the delivery people was a woman and I give them a star for that.

Outstanding service and results on our 15 year old rugs and runners. They cheerfully picked up and…read moredropped off when promised and the rugs looked like new. Highly recommended!

This company is the very best at everything! From phone calls, communication & staying on schedule…read more& exceeding in everything. Thanks Josh, Jordan, Taylor & Randy there is so many other. Go with this company & you won't be dissatisfied or disappointed. Thank you Summit Facility Service! Keep it up! I will be singing your praises to anyone who is listening.

We recently experienced the second water damage in our home caused by a leak. Our first experience…read morewas with a large company (you see their vans all over town) our insurance company hired. It was frustrating; they left us waiting for repairs, They didn't show up when they said they would, and what we were left with when they were done was lacking to say the least. This recent experience was completely different. We called Summit directly (no you don't need to use the company your insurance agent says). Summit quickly responded. They were professional, punctual, reliable, and compassionate. Their mitigation team quickly removed all damaged materials and made sure that no further damage could take place. They left the bathroom where the damage took place clean and neat. They then returned and made the repairs quickly and with such high-quality that we were blown away at their attention to detail. With the first repair, I had to fix mistakes, and correct sloppy work. Not this time! I learned that Summit, a locally owned and operated businesses began as a home repair business, which explains their level of professionalism in the completed product. They have built a business that attracts qualified employees who they invest in. Employees who enjoy their work and take pride in customer satisfaction. Summit is without a doubt the best company to call when you need help, I speak from experience. Thank you for going the extra mile, for the dedication and attention to detail. You turned a problem into a blessing. Our bathroom looks amazing!