I'm writing this review to warn others about the high pricing practice experienced…read more While the work performed was technically satisfactory, I was unhappy with the exorbitant amount charged. Had I not had a time constraint, I would have gone with another company. If you are considering Roto-Rooter, I strongly urge you to get multiple quotes first.

If I could give zero stars, I would. Absolutely horrific. Ask for unclog a pipe and ended up with a…read moregiant bill for remediation when I did not ask or approve the extra work. And the pricing was outrageous! Very dishonest and have zero professionalism. RUN!! You're better off you-tubing and DIYing something than hiring these guys. Unbelievable at how unprofessional. You see the adds and hear the commercials, they have to be talking about a different outfit. Unless the price gouging is what pays for the ads. And insanely rude. I think that is what I'm the most blown away about it how rude and dishonest Andrew is.

The staff at ServPlus made the job quick and stress free. Brittany picked up a sample of the…read morewater-damaged drywall, and on the next working day Christian and Annika came to remove damaged drywall and set up the fans for mitigation. I was glad that it happened so quickly and they were very professional. Thanks again to ServPlus!

Just had inspection done by Deacon & Chase, and could not have asked for more. They're prompt,…read moresuper knowledgeable, efficient and friendly. So grateful for them identifying a serious mold problem that may be contributing to serious issues for me and my child. Thank you so much, ServPlus!!!

Amazing customer service from start to finish. Everyone was kind,friendley answered any questions I…read morehad. The crew here in Springfield are top notch,I would recommend to friends and family. The finished product is beautiful! My graditude and heart felt Thanks to the entire team. S.Lamb

Horrible place ,will never use them again over priced. People very rude , dont tell you what your…read morepaying for.

When the significant leak from my dishwasher was discovered, I researched restoration companies,…read moreand (thanks to Yelp) found Oregon Restoration. The staff at the company, from estimation of damage services (Matt) to project managment (Danny and Meghan) was excellent. Each stage was explained, questions answered, options laid out, and actions scheduled. Company representatives negotiated well with my insurance company. And the "back office' staff were most heklpful in setting up payment services. Although (as so often with reconstruction) more problems due to leakage were discovered as the project progressed, leading to a longer project time than expected, I always felt I was in good hands. No detail was too small to be addressed, and "doing the job right" was al ways a high priority. My kitchen has been more than restored: it has been improved, and the results are beautiful. I am very pleased with my eperience with Oreogn Restoration, and would choose them again.

My condo was an ongoing six-month project due to my insurance company. Riley at Oregon restoration…read morewas great all along the way and so great at communicating everything given my situation . I would highly recommend them. He went above and beyond to help me get everything right. Thanks Riley!

In the process of selling our home, the inspector had noted "possible bio-organic growth" in attic…read more I knew there was no way this was possible, as I am up in the attic very regularly, and it is in very good shape up there (the roof is also newer as well). To satisfy the buyer however, I had an inspection done by ServPro so that they could write something up for me to give the buyer saying that it had been addressed and that there was no mold. The technician who came out was a very friendly, nice guy. He explained to me that what he saw in the attic was nothing more than discoloration of the wood, and there was definitely no mold. He told me they see this all the time in Oregon, and it's not a very big deal, but inspectors have to list it as "possible growth" just to cover themselves from potential lawsuits. He told me they would treat it with something (though he didn't mention what), take photos of it, and write-up a report to give to the buyers. He was out here for probably 30-45 minutes, including the time it took him to do his thing in the attic. The cost for all this? $500. Truth be told, I'd be leaving 5-stars if it wasn't for the cost. I personally would have expected something like this to cost around $300. I figure his time is probably worth $100-$150 an hour (including driving to my house), plus spraying the product, and writing up the report. So I do feel the price was greatly inflated as they know that in my position as the seller, I really have no other choice but to satisfy the buyer. That being said, if it wasn't for the outrageous price for 30-45 minutes of his time, I would be leaving 5-stars. However, I'm going to leave 3-stars because of this. I have no issues with this company as they were all very friendly, responsive, and polite. I just think that $500 is a bit of "price gouging" for something so simple. I would have had no problem doing this myself, I'm just not an official company, so I couldn't give my buyer a nice letterhead saying there was no mold. In summary: Fantastic company, friendly and punctual employees, but drastically inflated prices.

ServPro does great work, no matter how challenging the job!…read more The team taking care of a serious leak & water damage was thorough, professional, and their work exceeded all expectations!

The company did a fantastic jop in me bathroom, I love me new shower .company is very friendly and…read morenice.the worked ae friendly and supper nice. Wat to go rainbow

Rainbow restoration has been a nightmare, as if the sewage back up wasn't enough! We are now two…read moremonths out from when our insurance company had Rainbow come to survey the damage and we are supposedly ( if they show up) going to be finished with the company today. It has been total lack of communication and then blaming me for not knowing what is happening when they have not even tried to communicate. They ripped out a nicely tiled shower I had asked them to not destroy so now that will have to be replaced. Again, they said they didn't know. We still have a disposed of vanity sitting in the garage so my car can't get in at night, and now they say it will be the problem of the construction company if and when the restoration can ever start. I am not one to write nasty stuff and try to employ local people, but this has been a disaster.

We have used 3 R's for a good amount of work when we bought the house: front and back yard…read morefencing, a range of interior fixes and upgrades. They were, and are fabulous, so of course I called them again. The owner called me within 3 minutes of sending a request for help! He showed up the next morning with another employee who assisted by immediately getting in the crawl space to check on the foundation and moisture barrier. Meanwhile, the owner assessed the problem, checked all the other down spouts around the house, and talked my son through taking the drain pipe down, a neat trick to assess bolt sizes, and how to counter the problem for the future. All the while offering calming comments and assorted helpful hints. Really, Duane, the owner, all employees and sub-contractors have been professional, congenial, diligent workers, and produce the results we have asked for. Great consistency. I whole-heartedly give 3 R's the highest recommendation possible.

Workmanship was okay, but actual labor was significantly less than estimated labor. Since project…read morewas almost 100% labor, the cost estimate for this project seems over-inflated to me. Attempts to negotiate a credit so that the cost better reflected the actual labor performed were rejected. I will definitely recommend getting several other estimates before considering this company.

We are sharing our experience regarding emergency roof mitigation services performed on December…read more19. After discovering an active roof leak, we contacted ServePro after hours. We were clearly told the emergency mitigation service would cost $1,200, and we approved the work based on that representation. ServePro dispatched Legacy Construction & Restoration LLC as their subcontractor. Legacy's representative verbally confirmed multiple times (in person and over the phone) that the total cost would be $1,200 to install a tarp and stop the leak temporarily. However, we were later presented with an invoice of approximately $3,200, which was never authorized or disclosed to us. No revised estimate or change order was provided. This is purely unethical and unprofessional. Additionally, our HOA later informed us that the mitigation work allegedly caused additional roof damage (including cutting into roofing material and improper tarp installation), resulting in a $350 charge assessed to us as homeowners. Despite multiple attempts to contact Legacy directly to resolve this matter, we have not received a response. We are willing to resolve this fairly and have offered payment consistent with the originally agreed amount (minus the HOA charge caused by the mitigation damage). We believe in honoring agreed terms, but we also expect contractors to do the same. We are documenting this experience so other homeowners understand the importance of: * Getting written estimates before work begins * Confirming subcontractor responsibilities * Ensuring change orders are documented * Verifying scope and pricing in writing We remain open to resolving this matter amicably.

We hired them to remove debris and vegetation from our shoreline. Their work ethic needs a lot of…read morehelp. They were supposed to pull the vegetation and remove any debris from the water. They cut the tops off underneath the waterline. Didn't remove any debris, just pushed some of it towards the shore. When I asked about completing the job, they said I "thought it looked good". The water was murky from movement, it wasn't until the next morning when it settled, that we knew the job wasn't complete. We communicated to them about the job, crickets. I wouldn't recommend this company or Darrin Douglas to scoop poop.