They did an exceptional job. Little weird cuz my roomie scheduled it oddly and without my consent…read more However we proceeded with the install and I could not be more pleased with the entire process. We even took remnants to be used as throw rugs needing bounded on the edges and that was perfect. Recommend this group to anyone. Good people seriously.

Joe and Shelly were so helpful with getting our basement back into comfortable liveable condition…read more They took on a job that the local big box stores wouldn't touch. From the beginning they were friendly, helpful, and professional. They were knowledgeable about which products would suit us best. The installer was just as friendly, professional, and skilled. The time from the estimate to the installation was super quick which we really appreciated. The basement is once again a comfortable place to be. We thank you and all my son's gaming friends thank you too. Our basement is the place to be. The floor must be super cushioned because those boys sure don't mind sleeping until noon on the floor. I can hardly wait until we can do our next flooring project.

Ken has been doing floors for me for the past 15 years. He…read moreprovides professional service and quality in all the work he does, that is why I have been using him for the past 15 years. Marc Apple - Apple Construction

Great customer service and very professional in everyway and matter. Very knowledgeable as well.read more

STAY AWAY FROM THIS COMPANY! I bought tile, cabinets, and…read morecountertops for my kitchen. The tile arrived with a black barcode stamped on it. It took my installer a day of work to run each piece of tile with acetone to get off the marking. The countertop was installed 1" off, and the oven didn't fit, they had to come back to fix it. Then when they came back to fox their mistake, they uninstalled the plumbing in the sink while they were fixing it, but they didn't hook it back up. The cabinets arrived missing pieces, and two cabinets arrived damaged. The replacement cabinets arrived a whole month later, delaying the whole project. One of them came without a drawer, and the other came with one side not painted. I'm still waiting on the missing cabinet pieces. I asked for 5% off the countertops and cabinets because of the added time, the contractor/installer having more work and having to make extra trips to finish, and they wouldn't give it to me. Additionally, after spending $20k on cabinets, I've had a drawer break and multiple chips one year after using the kitchen. Additionally, the countertop that was ordered through ProSource was installed with the countertop company. They were supposed to install the sink after placing the countertop. The stuff fell out after a few months of use.

Bill Walters and Bill Cummings have been great to work with on our needs. Nothing says trust in the…read moreproducts, such as lighting them on fire and pouring acetone on them to show how durable they are in extreme conditions.

I am so happy with the ceiling repair and painting services I received! I would recommend for…read morefuture projects and will be calling them as well. We had a little bit of a family emergency during a scheduled time and they were quick to reschedule and very understanding! I appreciate the flexibility and communication!

Prompt. Efficient. Great job. Personable Will call again for…read moreanother project. Good value.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

Buyer beware. The only positive part of this experience was the Sales department--and that ended…read morethe moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they're a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair. When we repeatedly contacted the company, it took months for them to respond. Their "repair" involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they "don't do patchwork." This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor's contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500--and only if my mother signed a release giving up any further claims. This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies. (It's also worth mentioning they covered the water line hole and line itself under the refrigerator) .

I left a review on Google as well. They suggested I contact customer service. I have multiple times…read moreand only receive a returned email offering me no resolution to my situation. The sales rep arrive and quoted me a price of $6000 for carpet and LVP. I was offered a lower price by their competitor but they decided to match it. The day they were to install the LVP, my husband was home and I was at work. I came home to VINYL glued down "I thought you changed your mind". Beside them changing my order (I didn't catch the change in a barrage of emails they sent-my fault I was selling my rental as well during this time) they left glue all over the flooring. They did not replace my base boards as promised. This was first wk of April 2026. I am still getting glue off the floor. They left gaps where the vinyl was suppose to lay next to the wall. There are bubbles. I did not authorize them to take the remaining balance but they did anyway. They have lied to me, cheated me and stole my money. The one rep said "I see where you were looking at the LVP. If you want this it will cost an additional $2000". Needless to say, I'm not paying extra. Just fix the flooring and make it presentable. I plan to move at the end of the year. TN Johnson. 5/20 they say this isn't how they do business but I think it is. I have gotten NO WHERE with customer service.

Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the…read moreproject. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days

The merchandise is great but it's the service from their dedicated staff that's what is the most…read moreoutstanding. Trenale and manager, Tim, were awesome! They both went above and beyond to help us. They were friendly, knowledgeable and extremely hard-working. I wish the general workforce had their work ethic and energy. These two employees need recognized for their dedicated service. I'd give them a thousand thumbs up, if I could! Thank you and keep up the GREAT work!

They don't accept returns any more. If you have a project you better make sure you order exactly…read morewhat you require for your project because if you don't you are going to be stuck with whatever you buy.