The customer service here is phenomenal, and so is the manager who is a pure delight! He has been at this location for many years and knows exactly what he's doing. That's why the store always has quite a bit of traffic and an excellent selection to choose from; if you can't find something in the store, chances are you can order it online in your size. The staff makes everything effortless and is there to assist you... WONDERFUL staff, can't say enough! Thank you, Michael!!! You guys are the best Maria read more

Nice establishment and heavy on customer service. Wad able to pick up my shoes from the front with no issues. Shoes were in great order and I was very pleased with everything overall. read more

DSW Designer Shoe Warehouse - Shoes - Shoe Stores Near Me - Greensboro, North Carolina

I ordered online and had to return. The process was super easy and non eventful with an employee that was friendly and efficient which I appreciated. They have a lot of selection as the store is very large. Parking is easy and nicely located by other stores so you can have fun walking and shopping read more

Absolute life savers and excellent service for the Greensboro location. I ordered shoes for a wedding which arrived in a box that was ripped and had no lid. The shoes have lots of rhinestones on them.I took the shipment to the Greensboro DSW to see if they had any boxes I could use for the shoes. They cashier and manager were amazing. They searched for a box to fit my shoes and packed it up. Now I'm ready to take my shoes with me when it's time to travel for a wedding that I'm in. read more

DSW Designer Shoe Warehouse - Box shipped with no lid and ripped - Shoe Stores Near Me - Greensboro, North Carolina

First (and last purchase). Bought online and shipped to house. They left security tag on show (see picture). Customer service does not speak english. Never again. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Greensboro, North Carolina

The selection they had was limited which I am bummed about but the employees were very helpful!

If you're looking for athletic shoes or boots (fall/winter) or sandals (spring/summer) this is the store for you. However if you are looking for a nice pair of casual or dress shoes, fuggedaboutit! The selection is beyond poor. And don't even ask about slippers. The Friendly location doesn't carry them at all. DSW used to carry a great selection of all types of name brand and truly designer shoes but now the limited selection of casual and dress shoes consists mainly of their store brands. This is very disappointing. In the past I was always able to find good quality shoes at DSW, but at this location anyway, this is a thing of the past. In the future I will be shopping elsewhere unless this store gets a drastic overhaul. read more

Michael was very professional and helpful. Checking out was very easy. Everyone was nice and friendly. I will be telling everyone to come shop here read more

Large selection and great deals right when we walked in the door. I picked up two pairs of Chacos for my kids for $9 each! At checkout, the gentleman who assisted us told us about their customer loyalty program and their shoe recycling program. We snagged a discount and learned how to help kids and get points towards new shoes at the same time. I will now definitely return due to his informative, friendly service along with great prices! read more

Horrible scamming company. I bought shoes online and paid an extra $25--half of what the shoes cost--to get them delivered overnight. They were delivered days late. When I wrote customer service they tried to say I had ordered the shoes too late to get them delivered overnight, even though I had the confirmation email saying when I had ordered them. Why do customers have to put up with this crap??? Why is this okay? Shoes arriving too late for what I needed them for. This horrible scamming way of doing business is what we get when we order online. Going back to real stores. Will never shop here again. read more

Very impressed with how talented the DSW employees are at not making eye contact, even if their customers are wandering around looking VERY MUCH in need of help and direction. Today was extra impressive because when I walked up to an employee and politely asked "Hey, can you help me find a certain brand?" the immediate response was "No because we don't organize them by brand." Gee, yes, I noticed that. I kind of hoped you would use your magical inventory searching skills to assist me. Silly me. In the end, I used the power of Google and a lot of legwork to find the mis-shelved shoes I was searching for. If only I could get paid for the half hour of work I did on the employees' behalf. Thanks DSW Greensboro for giving me this opportunity to save $60 by not buying shoes and to revel in the snark brought on by shitty customer service. I appreciate you. read more

I am in the store now and the sales person is carrying on a conversation and won't help anyone. She , the sales person, that is ignored me. Bad service and terrible people. Do Not Go Here! read more

My all time favorite shoe shopping experience. The prices are great, the variety of styles on hand is nice, the store is clean. The staff is super friendly when walking and always asking to help you. They have a great selection of clearance shoes as well! I never go there with out walking out with at least one if not four pairs of shoes. read more

The cashier was beyond rude. Totally rolled her eyes and made snarky remarks when I said I didn't want to join their rewards program. I had a screaming toddler on my hip and just wanted to leave the store, and she kept pressing it and couldn't seem to read the room. Made checkout process three times as long as it needed to be. Even though I am now a rewards member (when I didn't want to be) I will never be going back. read more

Even with a $40 discount available I'm not sure it was worth the aggravation. Just because you can order shoes online doesn't mean they have them in stock and they might cancel your order 5 days later for shoes you can still order. Best thing is go to the store, find the shoes you want, but be careful the size shown on the box and the size of the shoes in the box aren't necessarily the same. The people were certainly pleasant and helpful but it feels like doing business with a company in 1995 with a brand new web site and inventory system. Two stars is being generous. read more

The staff here is blatantly biased. I do not approve of their treatment. To leave the register when there are more customers to be served is insulting. If you want personable kind service do not waste your time here. read more

Great selection this place is amazing. If you are looking for some new shoes at great prices stop here. I was very happy with my new pocketbook purchase. I tried on a few shoes too. No matter dress up or casual this place has it all. Name brands at good price. I will definitely stop by again next time I'm in the area. read more

I'm not really sure what to say about a shoe store--the prices are pretty good, and they have a great selection. If you register with them, they send good coupons as well. The return policy is also very good...no questions were asked when I brought a pair back that just didn't feel right. read more