After spending close to $400 on two pairs of shoes for myself and one for my wife with insoles, I…read morenoticed that the heel had rubbed and put a hole on the inside of the shoe after only using them infrequently for a couple months. When I brought them back to the store, they told me there's nothing they could do and that I had to go to the manufacturer myself in order to get a refund. They then proceeded to try to sell me another pair of $200 shoes. It seems to me that if they're going to custom fit a pair of shoes and they don't do a good job, and the shoes wear a very short period of time they should replace them. Furthermore the assessment of my feet. The second time I went from a different person who was completely opposite of the assessment. I got the first time.

Mind you, when I walked into the store, I had no real intention of buying sneakers. But spoke to…read morethe saleslady for a bit and she told me to just try one pair on. I needed them for trip to Italy where I would be on my feet way more than usual. Totally surprised that they were way more comfortable than I ever imagined. Well, I'm back from my trip n wore these fabulous sneakers every single day. No aching feet and felt great each and every day So step outside of your box once in awhile....you may be pleasantly surprised too!

Super friendly and helpful staff. Multiple employees helped me find sizes, put away items and so…read moreon. Didn't feel rushed or pressured.

Went in looking for a specific item. I asked a sales associate if they could check if other stores…read morehad it in stock. Was told--in a clearly annoyed tone-- "this is going to be the last store I call, otherwise I'll be on the phone all day." It's worth noting the store was not busy, and there were other sales associates working. I was considering browsing the store, but after that rude comment, I couldn't leave fast enough. Will definitely not be back. As someone who worked in retail for years, I realize calling other stores for merchandise can be a pain, but that's literally your job.

There are few companies that provide such excellent customer service that make me want to write…read moreabout it. Redwing is one of those companies and the Redwing store in Southtown Plaza is a shining example of incredible customer service. I have purchased several pairs of Redwings and enjoy my experience every time I go to the Southtown Store. Craig is a sales consultant there who has helped me find the perfect shoes each time. In addition to great sales service, they provide free cleaning and service for your boots to help maintain your investment. If you're going to purchase a pair of shoes or boots, make sure you stop by Redwing at Southtown first. They make it worth your time.

I do not know what's going on in this store these days I have been shopping here for years! High…read morequality products every purchase I have made. My low rating comes from a newer sales associate. I asked for my boot a 9.5 w and he brought me out a 9.5 reg and a 9w stating they run big... My gut said walking into this place in Redwings boots 9.5wide I should be leaving with the same size...the sales guy a younger man gave an attitude of come on you won't even try so I did my foot wouldn't even come close to making it... I handed the boots back and stated nope these won't do. I said no twice and he just got pushy stating look at this toe! Look are you sure.... I said No again and he started in again when I raised my voice and f bombed how many effing times do you have to hear the word No! He got all defensive and said I only heard it twice. This individual became more insistent I didn't think you saying no would be that big of a deal! Listen those boots have to go on my feet and worn for 8-16 hours a day not his I walked out no boots purchased! Money was not a issue yesterday service was! Good boots in a harsh stress laden environment mean everything ! But guess what so does service!!

I tried to order shoes for my husband for Christmas online, but unfortunately they didn't fit. The…read morereturn here was super easy. There was no line, and they didn't have to call 4 managers to do the return for me. I already placed another order with them. There are a lot more options online than have in store, but you can return them to the store if there's any issues.

I had a very unpleasant and disrespectful experience at T.J. Maxx Pittsford (3471 Monroe Ave) on…read moreNov 8, 2025. I showed the manager the online policy allowing returns after 40 days, but my request was refused and I was referred to a document dated 08/25. The manager was dismissive and intimidating. This is the second time I've felt disrespected at this store. Customers deserve professional treatment, and policies should be applied consistently.

My friends and I were chatting amongst ourselves as we waited to checkout when an employee was…read morequick to open up a register for us. We approached and Barb was incredibly friendly and polite while scanning mine and my friend's items. The whole process was seamless and it was great having her engage in a conversation with us about our shopping experience and wrapping a few gifts that were purchased. Really help put a nice bow on our overall shopping experience.

I stopped at the mall after work to pick up a few things. I didn't feel like going to the grocery…read morestore, but desperately needed to buy groceries, so that I would have food to eat. I saw this store from a far off distance and thought to myself, "what good luck, a place that sells groceries such as bananas". When I walked in I was wildly confused as there were no bananas, but many clothes. A respectable prank on their part. Anyway, the clothes are very high quality and I would recommend this place for literally anyone.

First let me preface this by saying that I dealt with Banana Republic online and NOT the store at…read moreEastview Mall. I probably should have driven out to the Mall instead of dealing with three online customer service associates who were of no help! The first order I placed online (which included a promo code) did not allow me to change the "ship to" address and defaulted instead to the one they had for my son in CT (I live in the Rochester, NY area). So I called. The associate cancelled that order and sent me an email confirming the cancellation. He advised me to go back to their website and reorder. I did but this time it would not allow me to apply the promo code (said I had already used it). So I called again. This associate re-entered all the information, took my correct shipping and billing address (are the same) and reapplied the promo code. So far so good. She put me on a brief hold and YEP! we got disconnected. So I called back. The third associate could barely communicate in English, and I am very patient and tolerant when English is a second language. She could not figure out how to reapply the promo code to BOTH items on the order. I hung up. I'll to Brook Brothers instead.

I had a pair of boots that had a dent in the top of one that made it somewhat uncomfortable to…read morewear. I stopped in on my lunch hour to drop the boot off and Rob graciously fixed the boot right then and there within 10 mins and gave both boots a good brushing and waterproofing for the upcoming winter months. Excellent price, great work, and great customer service!

World-class customer service. This guy does not miss. Only orthopedic certified shoe technician in…read moreRochester. 65+ years family business. Need I say more? - Matt K.

I called this morning to make sure they had my daughter's size in ballet slippers and tap shoes…read more They did, and set them aside for us. When we went in store attendant helped us try them on and made suggestions for my daughter's shoe size as she's still growing. Wonderful customer service and they had everything we needed for my 3 year old's first ballet class. Highly recommend this place. Their prices are comparable to Amazon and I'm supporting a local business.

Make sure the shoes you buy fit because they won't do a cash return/credit card return after 10…read moredays. I bought my grandson tap shoes. The first fitting was wrong size and width. After returning, the second pair was too wide also. Had to return again but they wouldn't refund my money because it was 13 days since purchased. They sacrificed customer service because they couldn't get their computer to do the return. I had to do store credit. I will look to purchase online from a different retailer next time with a better return policy .