I came here because I needed a black belt. There were two cashiers, which seems like the right amount of cashiers for a Tuesday. I was next in line but one cashier had to leave and get something for the people she was helping and the other kept checking out people who weren't in the line. The line seemed pretty well marked, unless there was some VIP line I didn't know about, which could be the case. Anyway, I got to check out after a short wait. I was asked if I wanted to round up for JC Penny cares, which I don't know what this is but it sounds like a clever ploy for the company to pay less taxes. I said No Thank you, but she rounded up my price anyway. I was too uncomfortable to say anything so I paid the extra 81 cents. Anyway they have a good belt collection so 5 stars. read more

I made a visit to (what once was) Marketplace mall, knowing it was basically a desiccated shell being turned into a beautiful medical center. JC Penney seems to be holding on to the bitter end. There are some very good deals on some decent clothes, which is why I give two stars. Despite my very best efforts I couldn't even give them my money because there was one cashier at one register and the wait was impossible! I waited over 10 minutes in a line *** of three people! *** All (3) of the shoppers in the store were apparently checking out at once. I'll continue just to shop on line, and be sad that retail is dead (even though I'm contributing). read more

Returns here blow a dirty vacuum. You can no longer return items at any register, you can only go to the service desk. Total waste of time and literally makes me not want to shop here. read more

I went to JCPenneys at Eastview Mall to pick up a pair of slippers, same day order. Afterwards, I walked around the store and found Sketcher sneakers in my size, on sale buy one and the second pair was half price...essentially 25% off each. At the register, I told the clerk I was texted a 30% off in store coupon, but I couldn't find it. And my 40% secret sale did not apply to Sketchers. So I bought them at full price. That evening the text showed back up for 30% for signing up for emails. So the following day, after calling Customer Service 800 number, I went to Marketplace JCPenneys but they said coupons never apply to name brand athletics. Here's my beef....they could and should have given me the 25% sale price. The 30% discount texted to me did not have any exclussions...at least give the 25% off I would have gotten if I had bought two pair. Having worked many different JCPenney stores, winning multiple awards for sales....it use to be more "customer service friendly". They did not want unhappy customers leaving. I believe I have a legitament issue. They should have cared. But they didn't. Times past, it mattered if customers returned or went elsewhere next time. I WILL GO ELSEWHERE NEXT TIME. read more

Went to JCPenney in Victor, Ny after finding Paul Mitchell close out sale online. The sale said not available for online delivery, but was available for pick up in the JCpenny store in Victor, NY. The manager refused to honor the 50% discount after I showed the discount and drove to the store. This is exactly why people would rather buy hassle free from Amazon and other online retailer. What's the use of placing discounts if they're not going to honor them. I will never buy anything from from JCpenny again. read more

Despite signs of sluggishness in the brick & mortar retail arena (RIP Bon Ton), it's nice to see J.C. Penny making changes to their mix. It's refreshing to say the least when you can interact with sales clerks who are actually helpful and seem to enjoy their job! I wish other stores (Macy's, Von Maur & Sears) could do something to inspire their employees to perform at this level. We visited several stores shopping for a gift and noted that there was an air of despair hanging over the other stores. We were happy to find that the sales clerk who helped us make a watch purchase was genuinely interested in helping us find the best deal that night... and made sure we enjoyed the experience! Woo-hoo! Score one for J.C.Penny! read more

JCPenney - It's quiet time @ JC Penneys! - Women's Clothing Near Me - Victor, New York

Lots of stock (tons!) and great sales. They have all the name brands I like, Nike, Levi's, etc. They are always staffed appropriately and they are friendly and keep things running smoothly. I always shop in here each time I'm at Eastview. read more

JCPenney - Women's Clothing Near Me - Victor, New York

I always prefer coming to Victor to do my shopping for the holidays and birthdays. Nice to get away from my normal shopping places and adventure out. I love checking out their Christmas attire, I can always count on JCP for a great ugly sweater. I really needed them the last time I was in, as I needed odd color stockings and they had them! Wal-Mart didn't even have the shade of red I needed. Thank goodness for JCP. This store is always clean and staff are always ready to help. read more

JCPenney is really your typical suburban boutique. You expect them to carry clothes of pretty much all sizes and shape at modest prices. Their policies haven't always been the best in recent years but since then, they have improved greatly. Does that show in this store? Apparently so... With this part of Eastview Mall, it's a more budget friendly alternative to shop it than at Lord & Taylor or Von Maur. When it comes to prices, they do vary on what you are looking for but they do have plenty of sales going on that seem to occur at least once a month. The items marked off are well priced, even though they can be "last-season" but if that doesn't bother you, you will definitely catch some great deals here. I love clearance racks which has become my destination of choice in any major department store. This JCPenney to me is so far the best in terms of selection and price. I have walked away with a great amount of new hoodies for only a few dollars each along with other V-neck tees and even some plaid shorts. If you love deals, make this part of your JCPenney shopping experience. So on the store layout and design itself, it pretty much follows the same formula as most JCPenney's do around the area. You have your separate divided areas for clothing and a section for housewares as usual but at least this store has the decency to keep everything in near tip top shape. Sure there are the occasional clothing items that aren't picked up after and some of the dressing rooms aren't that well maintained but the overall cleanliness of the store makes it a pleasant place to shop...it just has a good atmosphere. As most other JCPenney's, this one always has a large selection of jewelry to purchase which does include watches. You'll find a gem in here every now and then for a good price but unless you are really craving a new necklace, earring or bracelet, this area can be completely skipped, unless you enter through the mall's inside entrance where you are faced directly with the glass cases. Just veer off to the either left or right to avoid temptation but if you want to indulge in a jewelry shopping spree, you'll have a blast. Customer service is also another important factor in judging this store. With this being located in such a busy mall, you would expect the salespeople to be less helpful and attentive but it is actually the opposite. The sales associates and clerks are very helpful and always seem to have an upbeat positive attitude while they are working. It's very nice to see that they do appear to like their job and make sure that customer satisfaction is the top priority. Not only does this make return customers like myself, but it makes the atmosphere light and comfortable. I am really blown away by this branch, considering other JCPenney's haven't been so hot. However, I can safely say this is an ideal store to visit when you choose to visit Eastview. Not only will probably save money, but you will most likely leave feeling better then you did when you entered! read more

A fan of JCPenney? I know, I am questioning my own sanity. But ever since they completely rebranded themselves, I have grown to appreciate their price policy. You can always find great deals since they do not typically use coupons. I like that their stuff is priced reasonably all the time whereas other department stores have a habit of jacking up the prices and then running a "sale". The clearance racks at this particular store are a gold mine if you have some time on your hands eg. I bought a tweed wool pencil skirt for $12! The queues can be long and the customer service is hit or miss. This is really my only complaint about this store. Pro tip - avoid the teen employees...they get quite grumpy when you interrupt them during their talk about "OMG did you see what the hell she did to that guy?" ( I actually overheard this exchange just before I asked them a question about where to find something...I got half an eye roll but it was accompanied by an accurate response ). read more

Why is there only ONE person working in the photo studio?! Especially during the holidays?! I stood at the counter while the ONE employee was taking photos for approx 15 min and was not acknowledged. I left. There should be at least 2 employees working at this time of year! read more

My fiancé went to the store to try on some dresses and look at them for an event tomorrow. Found one she liked and it was $20 cheaper on jcpennys.com and could be order and picked up the same day! They would not honor the price of there own website online and even asked to talk to the manager and he said the same thing! So let's make it more difficult for customer to shop in store! This is why they will go bankrupt just like sears! Horrible horrible experience! Off to kohl's we go! read more

I normally don't shop much at penny's but I had some time to kill so I wandered in. I was so impressed, it's not the same penny's that my grandmother shopped at where we would say thank you and return the gift the next day. The prices are reasonable and they actually had some nice quality items. I did most of my shopping in the shoe department where I cleaned up on some really great prices for some nice boots. The young man in the shoe department was incredibly friendly and very helpful (and he was easy on the eyes if you know what I mean ladies;-)). Rediscover j c penny's, it's well worth it! read more