One of the best DSW I've been to. Although I came in to buy the Ugg Tasman slip on shoes they didnt have it my size. A nice sales associate suggested I try on Bearpaw. I heard of them but never owned a pair. I was so loyal to UGG.. However I need some comfy house shoes.. so I caved in. The cashier even add another 20% off my total on top of the sale price. Ill definitely come back to this DSW. read more

Wow it's been too long since I stopped by to check out the brands . My sketchers i bought At Leesburg outlets were more expensive than the ones here by over 12.00. Many other brands like Nike for men and women read more

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Bait and Switch -like coupons. DSW offers 20% off coupon (with minimum purchase price). The coupon says 'certain restrictions' in tiny font. What it actually means is that NONE of the big name, popular brands or brands you would want are allowed. THEY DO NOT TELL WHICH BRANDS anywhere on the coupon. The store employee admitted this and laughed, "yeah, pretty much doesn't work on any of the good brands." Ha ha. Yeah ...that's pretty funny. Not going back. Waste of time. read more

Great store. Nice selection, good sales, friendly people who actually offered to wait on you. I had a number of transactions and Noreen at the cash register could not have been nicer or more professional. a very patient person. Thank you for taking such good care of. read more

The staff all had masks on. The store is clean and well-stocked. I had several helpful associates and they were also friendly. One even made sure to tell everyone about their current promotions. For a DSW this is one of the nicer ones. read more

This used to be a nice location but, I will honestly say I feel like this place has gone downhill to the point of looking kind of dumpy. Overall, I've shopped here several times over the years and generally speaking my experiences are just fine. This past time I came with my husband as he needed work shoes and I had coupons. Unfortunately he wanted to get two pair to maximize the coupon i had and they only had one pair in the size he wanted, luckily we were able to order another pair and have them sent to the house so that was good. But yeah, I get sort of sad when I come in here just because its just not as nice of a place to shop as it used to be. read more

Beware of the "glitches" in their systems when processing your payment at check out. I visited the store September 21,2021 to get my daughter some new tennis shoes. I swiped my card to pay for the items being purchased and I read on the credit card machine "approved", but the cashier instructed me to swipe my card again because the payment hadn't been processed so I did. As I was leaving the store I checked my bank account and there were 2 transactions in the amount of $118.68. I went back inside the store and talked to the manager, Isabella Engstrom, who had no idea how to resolve these type of "glitches." She said she needed to reach out to corporate office and would call me back the next day which she didn't. The following day my bank, Citibank, fully processed and transferred the money for both transactions in the amount of $237.36 to DSW Sterling VA. I submitted a dispute with my bank but their investigation process can take up to 45 days. I called DSW customer service but they didn't know how to best help me and stated that their refund process can take up to 90 days (even though this is not a refund since I'm not returning a product, they just took my money and refused to give me cash) I've been in communication the senior manager for that store who could only submit a "request to corporate via email" My experience with this store has been very sour and days later I still don't have my money back which they took without my permission. I have a strong feeling this happens very regularly so be very mindful of how many times you swipe your card when purchasing items from that store. read more

Worst DSW I have ever been in. The place was absolutely a wreck. Boxes in the middle of every aisle. You couldn't even make it up the aisle without dodging boxes. Nothing was organized. The atmosphere was awful. No music playing which made it for a very quiet and awkward experience. Then the lady that rung us up had zero personality. It felt like we were bothering her. Needless to say, I won't go back to that location. Needs better management. read more

Always clean and organized. The employees are helpful and nice. They have a lot in stock usually. Always easy to use coupon and rewards here. Overall, A+ read more

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This store is a DISASTER! Literally trash and shoes everywhere and not much stock. Zero organization. And it took forever to check out with only one Associate until finally another register opened. WORD TO THE OWNER. GET A GOOD MANAGER ASAP! I rarely give bad reviews but I couldn't help myself. read more

The worst worst worst customer service that I have seen especially the store manager. I made a purchase online. Firstly there is a delay in shipping and I should have received the order in 7 days but got an email after 14 days that the order is ready for pick up in stores and again get an email the next day that the order is cancelled for no reason and I should again make a payment to purchase the order. This is my worst experience and will never shop from DSW again. read more

I've been thinking about my experience yesterday (3/29) and have finally decided to post my review. I've shopped here since the store opened and have always had a pleasant shopping experience until yesterday. I had to return two pairs of shoes I bought the previous week. (I have a problem with my right foot, no fault of the shoes.). At the cash register I presented my original receipt. The cashier scanned the first pair without a problem. She scanned the second pair and they weren't registering, although the item number on my receipt matched the EXACT number on the shoe box (and shoes). All of a sudden she became belligerent. She questioned when i bought them (it's on the receipt). Told me i must have a different receipt for that pair of shoes (once again, the item number is on that receipt and matches the box I'm returning). I tried to look at my paper receipt that she was holding, she snapped that SHE would hand it to me (WHAT THE HECK!?). She then proceeded to tell me that this can happen when the item has already been returned. Once again, what?? I've got the shoes in my possession, how could they have already been returned? The whole transaction was belittling to me and ridiculous. I was made to feel as if i was trying to scam the store. I was speechless. She told me she couldn't do anything except issue store credit. I didn't want a credit, i wanted my money back, especially after this experience and told her I would not shop there again. She asked me for my phone number and only THEN could she see that there was my purchase on my account. Her attitude completely changed, told me she'd be sure to let the Store Manager know about the computer glitch, that she was only a manager, not the STORE manager. I was made to feel as if I had tried to cheat the store. I will NOT go back to this location. read more

Manager is Heather. She was so diplomatic and compassionate to my situation. I have never had a bad experience with DSW but I placed an order online for same day pick up to the Fair Lakes location and somehow my order got messed up. Heather took the time to call and check up on my order. She had one of the shoes available in her store, so we cancelled my lost order and she even placed the other one on hold for me at a nearby location. The customer service was amazing. Associate Natasha also helped me and was friendly and kind and directed me to Heather. Thank you so much! read more

These guys suck. I called to find out if they had a specific shoe in stock: The first call I was told the rep "Jamie" couldn't hear me, and she immediately just put the phone down without saying jack else to me. I could hear her just making small talk with I assume a coworker and after a few minutes I hung up and called again. THEY PICKED THE PHONE UP AND HUNG UP IMMEDIATELY. I called back, and was put on a 20 MINUTE HOLD..... Some troglodyte finally answers and starts mumbling incoherently and lethargically into the phone, and while I'm giving the UPC for the shoe I hear fkn snickering on the other line.... I talked to three different people, all of them seemed completely worthless. I'm a generally pleasant guy and hate giving reviews like this but somebody on the higher management side needs to know this location's employees are garbage and therefore this location is garbage. Nuke it and screen your payroll, I'll never use the Dulles/Sterling site again. read more