Greatest Internet server we have ever had! This internet is very quick, is never down, and he is…read morealways there to answer any questions you might have. We are very, very happy Northern Nevada High Speed Internet! Mary M.

I've used Northern Nevada High Speed Internet for eight years and have always had excellent…read moreservice. The owner is always working to make sure we have continuity of service without interruption. Even with two! "hundred" year storms within six months that we experienced last year, I never lost service. I happen to know that the owner of the business was personally out in the weather making sure his customers didn't lose service. There aren't many companies that respect their customers like that. Another thing that makes company special is that you can reach the owner via telephone or email easily and he responds quickly. I'm moving to Reno and having to go with a national company for internet service and am so sad to lose the personal touch I've enjoyed for these last eight years.

If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.

I have been using Pyramid for two + years for my internet service. As and aside I do not have cable…read moreand stream shows and movies instead. We have an antenna for the few times we need a regular TV channel. Back to pyramid and my internet service: I like that when I call (which is not often) I get a real person not an automated system. I also like supporting the little guy! I am very happy with the service and recommend them!

Do NOT do business with these people. It sounds great, but I waited 3 weeks for an install and…read morethen waited hours for them to show up. When they didn't, I called and found out they cancelled because they could not find my address. I offered to send them directions, but they didn't want to be bothered. That tells me what kind of customer "service" I would have gotten stuck with if there was a problem, so I'm probably lucky they couldn't follow a Google map. But life's too short for this. I wanted a local company because Charter and AT&T suck, but I'm sure I'll find someone else who will provide what I need and will be able to read a map.

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

Total scam. Pamela cannot support what they sell or promise for service. Their 4G cards fail…read morerepeatedly and are a sketchy business at best. They left us with little to no Internet for over 2-1/2 months and took nearly $1000 from us for crappy hardware and useless cards. They clearly are over-selling their products/services - BEWARE!!!

Talked us into getting business service with HughesNet, which ended up not working at all. Service…read morewas spotty, with enormous lags and low quality streaming. At times, uploads were completely blocked - speed tests would just error out. Keeping the service was not an option for us, but HughesNet still charged $530 to cancel. Don't make the same mistake!!