The assistant was more than helpful. He gave me great advice and went above and beyond. After…read morementioning I would like to buy a new one he took time to show me the one he thought I would like. A button to actually be shut off for carrying around, and a lot of cool features. I vape a lot but haven't bought one in a long time. I am going back to buy it. But my salesman was not only pleasant friendly and very knowledge it made it nice experience. Will be in asap I want it so bad. If is hard for me to get out Thank you for being professional. It was a great experience. I live very close. Your store in every way is awesome!

Spoke with Kevin, he was very knowledgeable and friendly and, despite the flavor ban going on here…read more(I'm visiting from out of state), was able to suggest recommendations to help with my needs. 5-stars, would highly recommend.

The manager Beth was very knowledgeable and helped me find the exact Puffco I needed.read more

How about what didn't go wrong! I tried one their products almost 2 years ago and was hooked. It…read moretook until this Christmas before I placed multiple orders. Customer service and owner is top notch! Follow through and communication second to none! My son's birthday is coming up and it appears he wants another Shire Pipe - I have bought so many different items and everyone has been top quality and lasted! Keep up the amazing job! I love your products, your people skills and the smile on my son's face! You deserve 10 stars! You have us as customers for life! Honestly everything you get is top notch and pricing can't be beat! You have nothing to lose by trying them and I promise you will be telling anyone and everyone you know how amazing their products are! One of his favs is the one hitter but absolute fave is his Shire pipe and holder ... if you have someone you want to spoil this is the place to do it without going broke! You guys rock!

My father in law turned to vaping to ween from cigarettes. After going to two separate vape places…read morein downtown Columbus and getting ripped off and uneducated we found Top Notch Vape. Jess was absolutely amazing. She spent an hour with us picking out the perfect vape for his lifestyle and then proceeded to educate us on how to put together and maintain his new vape. The care and patience she had was unreal. My husband, who has been vaping for years even learned a thing or two! Thank you so much Jess and the Top Notch Vape Team for being awesome!!

Decent selection, but terrible customer service. With so many vape shops around town, I'd look for…read morea better option if I was you. I came here for the first time today, looked like a nice shop. The space is big and open with lots of racks of juice and a wide selection of devices to choose from. I have a eleaf trim mod that only goes up to 20w and I was looking for a larger tank to go with it. The guy at the counter suggested the tobeco super mini tank and said it should work fine with my device. I bought it, and tried it out and was unhappy to discover it leaked everywhere! I came back in and they said well maybe it was my device or my juice, and that it was "normal" to have juice go in your mouth when you inhale. Um no it's not, but ok then. So I asked for a return and store credit at the least. The guy went and talked to the manager and said sorry nothing we can do. So you sell me a faulty device, try and make up excuses why it doesn't function properly, and then just say sorry too bad? Shops could probably get away with this back in the day, but with so many vape shops around and so many online stores available, customers have too many options to shop at a store with such disregard for the customer. It's sad that a local business would rather lose a customer than even consider giving a partial refund of a measly $20. Is losing a new customer really worth $20 to this shop? What a bad way to run a business. Even if they had zero fault in this situation I would still expect them to try and work with me. So it's really sad that they would sell me a device that doesn't work properly and be so unwilling to do anything to make the situation right. Avoid this place, there are better options ,

Amazing Service! They have everything you need at the price you want it! I've been coming here for…read morea while now and this is by far the best vape shop around! Their glass prices are also very affordable and the staff is as helpful as they come!

Absolutely fantastic employees. I was in a few days ago and the girl that I've never seen before…read morehelp me out and she was very very knowledgeable. Very knowledgeable. My name is Steve L this was June 28 11:53 p.m. they've got it all.

Stopped by to get some muscle & joint balm. Staff were very friendly and quick. It's not just a…read morecannabis dispenser but have other products that help.

Great experience with the flower!!! Def coming back !!! We're visiting from Florida and although…read morewe're medical patients they helped us pick some flowers that were similar to Florida

A smoke shop isn't something I need all the time but when I do I choose Puff Palace. The owner is…read morethe nicest guy you can meet. He's super knowledgeable and always there whether his arm is in a sling or not. Support this local business and great owner.

This place is like a "needle in a haystack" of smoke shops. The owner is incredibly kind and super…read morepersonable. He knows something about every single product in the store and goes to bat for products he truly believes in. I will absolutely be back!

Beautiful dispensary, super friendly staff love the open concept and how knowledgeable everyone is…read more Perfect location between bethel and sawmill and all the good munchie spots!

From the owner: Proudly serving both medical and adult use cannabis products. read more