The assistant was more than helpful. He gave me great advice and went above and beyond. After…read morementioning I would like to buy a new one he took time to show me the one he thought I would like. A button to actually be shut off for carrying around, and a lot of cool features. I vape a lot but haven't bought one in a long time. I am going back to buy it. But my salesman was not only pleasant friendly and very knowledge it made it nice experience. Will be in asap I want it so bad. If is hard for me to get out Thank you for being professional. It was a great experience. I live very close. Your store in every way is awesome!

Spoke with Kevin, he was very knowledgeable and friendly and, despite the flavor ban going on here…read more(I'm visiting from out of state), was able to suggest recommendations to help with my needs. 5-stars, would highly recommend.

What can be improved? Well, definitely the customer service! Stopped in there... cashier too busy…read moretexting on her phone to even look up and recognize that I was in front of her. Anyhow, with me not being familiar with "smoking" and all that, I asked if they carried any breath fresheners. She looks at me, and only shakes her head no. Does not speak to me... Nothing. Very disrespectful. I thanked her for her time, and I left. I will never be back.

Been coming here for 5 years. They just increased every vape by $5-$10. The Foger re-fills were…read more$19.99 and now they're $29.99. I just called three other vape shows close to H&S and they're $17.99 at ALL of them. Stop ripping people off.

If you vape, come here! These guys know what they are talking about and are always friendly. They…read morealways have discount coupons on an app called "Folk". If you don't feel like going in, they do deliveries!!

This place is amazing. I live in Marion, working in Columbus, and pass more vape shops than I can…read morecount, but this is the ONLY place I get my hardware and juices at. Everyone gets treated with the same level of respect, it's clean, and new stock is always being brought in

My experience at Midwest Wellness was outstanding! I was greeted by Sarah, the knowledgeable…read moremanager; and she kindly answered all of my questions and taught me so much about the products. The store was clean and well stocked. There are wellness products for you and your 4 legged friends. I was very pleased with the quality of the products. I'll be back!

Had such an amazing experience. The staff was so helpful, knowledgeable and took the time to…read moreexplain everything to me. I was incredibly impressed and will now be a customer for life. Can't recommend them highly enough!

I don't use tobacco products, but stopped in to get a place to refer my customers to if they want…read morementhol products, and fortunately, they have flavored zyn here at least.

First time in was two months ago and they didn't have what I normally like as far as a vape. They…read moretalked me into something else and I liked it. The next six times I visited they didn't have it at all and were always out no matter when I went in. They don't carry different levels of nicotine in the same flavor. For a place with so much space and probably a lot of clients. I'm surprised they don't monitor inventory and order better.

My father in law turned to vaping to ween from cigarettes. After going to two separate vape places…read morein downtown Columbus and getting ripped off and uneducated we found Top Notch Vape. Jess was absolutely amazing. She spent an hour with us picking out the perfect vape for his lifestyle and then proceeded to educate us on how to put together and maintain his new vape. The care and patience she had was unreal. My husband, who has been vaping for years even learned a thing or two! Thank you so much Jess and the Top Notch Vape Team for being awesome!!

Decent selection, but terrible customer service. With so many vape shops around town, I'd look for…read morea better option if I was you. I came here for the first time today, looked like a nice shop. The space is big and open with lots of racks of juice and a wide selection of devices to choose from. I have a eleaf trim mod that only goes up to 20w and I was looking for a larger tank to go with it. The guy at the counter suggested the tobeco super mini tank and said it should work fine with my device. I bought it, and tried it out and was unhappy to discover it leaked everywhere! I came back in and they said well maybe it was my device or my juice, and that it was "normal" to have juice go in your mouth when you inhale. Um no it's not, but ok then. So I asked for a return and store credit at the least. The guy went and talked to the manager and said sorry nothing we can do. So you sell me a faulty device, try and make up excuses why it doesn't function properly, and then just say sorry too bad? Shops could probably get away with this back in the day, but with so many vape shops around and so many online stores available, customers have too many options to shop at a store with such disregard for the customer. It's sad that a local business would rather lose a customer than even consider giving a partial refund of a measly $20. Is losing a new customer really worth $20 to this shop? What a bad way to run a business. Even if they had zero fault in this situation I would still expect them to try and work with me. So it's really sad that they would sell me a device that doesn't work properly and be so unwilling to do anything to make the situation right. Avoid this place, there are better options ,

Hands down one of the best smoke shops around! Everything is well organized, the employees actually…read moreknow their products, and they treat every customer like a regular. You can tell they take pride in their business. Highly recommend checking this place out! Great value and selection! Prices are good!

Good variety, but prices were a little steep plus nothing was marked with pricing. I didn't like…read morethat because depending on what you look like they could possibly give you a alternative price.

A smoke shop isn't something I need all the time but when I do I choose Puff Palace. The owner is…read morethe nicest guy you can meet. He's super knowledgeable and always there whether his arm is in a sling or not. Support this local business and great owner.

This place is like a "needle in a haystack" of smoke shops. The owner is incredibly kind and super…read morepersonable. He knows something about every single product in the store and goes to bat for products he truly believes in. I will absolutely be back!

I'm new to vaping and this shop was recommended, I'm definitely not disappointed! The guys took…read moregreat care of me; answering all my questions from what juices I would be interested in to what vape would be best to replace my current e-cig as my heavy user. They even helped me save about $40 by giving me a tip on how to make the liquid deep into my current e-cig so I wasn't wasting a bunch of juice by not being able to use it. Definitely won a customer for life by answering this newbies questions and getting me set up with the right starter kit and flavors and being extremely patient throughout the process!

From the owner: eCig, Ejuice, Mods, Tanks, Coils, Premium Juice,read more

One of the worst customer service i've experienced. I was looking for just a coil for my atomizer…read more The elderly lady working around 8:30am was unprofessional (rude). I would have understood if she had no knowledge on Ecig or Vapes. But it gives her no right to treat a customer that way. Never coming back. First impression was very unprofessional

The guy that was working there was kind of a jerk and he was not knowledgable about any of the…read moreE-Cig products. I will not being coming back here again