My wife and I ordered a very expensive, custom made dining table. We signed the contract based on erroneous, false information from the salesperson. My wife is handicapped and the entire purpose of the dining table was so she would be safe and comfortable. Then Dubois gave us more false information to "make it right." My advice is do not trust a single word said by any salesperson or manager at Dubois Furniture. read more

Entered the store and were greeted by Scott Shields. We asked for the location of a particular product. His response was a pleasant explanation of where things were without a hurried "this way". He observed and approached later when asked. We gave criteria of wanted items and he assisted as needed. Only after we "zeroed" in on what we liked, did he remain with us. He was courteous, knowledgeable, amenable, and professional providing specific answers to our questions. We left Dubois to compare other outlets. Our decision was to return the following day and purchase. Scott Shields once again answered questions and provided timely delivery information. Recommend Dubois and Scott Shields for your next furniture acquisition for value and experience. read more

Great selection but high prices. We bought a recliner at Dubois 2-plus years ago. The service, selection and quality were excellent but the prices seemed high. Many locals don't know about Dubois because it is not visible from 31st. Still worth the trip. read more

Purchased two recliners and ordering was easy. They told me an estimate of the time needed for manufacturing and shipping and they were right on the money. Chairs arrived and were delivered expertly. The chairs are beautifully upholstered and so comfortable. Wonderful service! read more

Almost every stick of furniture in our house and lamps are from this company Scott our salesman was incredible also if he saw something I would like he would call me I can't say enough good things about them also have the insurance and had a spot on my couch they came out and exchanged it no problems no questions they are just incredible the only time my life I ever bought furniture and was treated so well even after the sale. read more

I visited DuBois Furniture looking for a specific piece of furniture; a hinged full length mirror with jewelry storage. I was warmly greeted by Scott Shields, who attentively listened to my needs for function, dimensions, and aesthetics. While they didn't have exactly what I wanted in stock at the Temple store at the time, Scott was determined to find my perfect mirror. And he did! It speaks volumes that he put so much diligence and effort into locating just one item. It was a special order, and took a few weeks to arrive. He kept me updated along the way and even followed up to ensure my delivery and set up went smoothly. Exemplary, top notch service all around. When you're shopping for something new for your home, support a local small business. Go to DuBois in Temple and ask for Scott. read more

I'll start by saying that I started out with a $4400.00 purchase at Star Furniture in Austin that turned into a nightmare. I found Dubois Furniture out of pure frustration. Star Furniture took over five days to call me back on a price check regarding a set of Flexsteel furniture after purchasing a Tempur-Pedic. I called Debois Furniture and asked Mindy for prices and she phoned me back immediately about the Flexsteel furniture I was looking to purchase, she also ordered the Tempur-Pedic bed I am returning to Star Furniture that they have delivered three times a bottom damaged foundation to my residence. Yesterday, I purchased just under $11,000 in merchandise from Debois Furniture, the price was better by over $1500 than Star Furniture, they gave me free delivery as my husband is in the military, a $300 credit towards my furniture, a 90-day sleep guarantee, and white glove delivery, of my Tempur-Pedic, and I won't be receiving damaged foundation pieces with rips. My leather set is being custom made for me over the next 10-12 weeks. The customer service is impeccable. I suggest you think before you shop, it's worth the drive for better customer service and peace of mind. Mindy went beyond the call of duty to please my husband and I. I'll be back to purchase more household items in the future. 5 Stars. Excellent Experience. read more

I have purchased furniture from DuBois several times in the past but something about this time was different. I believe it was the professional and personal attention to detail given by Scott Shields, my Sales/Design Consultant. He was patient, not frustrated with my indecision. Together we were able to design a set of chairs facilitating the function and look of what I desired for my family room. I'm looking forward to updating my dining room, with his guidance, in the near future. If you are in need of quality furniture or are simply curious as to how to update a room, I would encourage you to visit DuBois on Canyon Creek in Temple and ask for Scott. He will welcome the opportunity to provide you with a level of client service you can depend on while cultivating your trust. He will not disappoint. Best wishes! read more

Buyer Beware I purchased this bedroom set on July 24th 2019. Paid $2100 down and was told it takes 4 weeks to come in I was told it will be arriving at the Waco store at the end of August I called to get updates and, get told multiple different stories and, don't know what to believe. I understand things happen but please get your story straight and don't LIE to me. read more

Dubois Furniture - Furniture Stores Near Me - Temple, Texas

Stay away, while their selection is a ok, their sales staff is awful. Stay away from a lady by the name of Janet or something like that.... not professional at all. The other lady was okay to deal with. I dont think I will go there again EVER!!! read more

We ordered a recliner on 7/15/2020. At the time, we were quoted a 6 to 8 weeks delivery time. We have had multiple delivery dates quoted, usually a couple weeks into the future. Now we hear that the recliner wont even be shipped until the end of October 2020, 14 weeks or twice as long as quoted. They have our money and we signed a contract saying we can't cancel no matter how long they take to deliver. For all I know, they are going bankrupt and we will never get anything. I would not recommend buying anything from them that is not in stock. read more

I bought a recliner on Monday and discovered after sitting on it for a day that it was not a good fit. Thanks to the one week return policy, I was able to return it on Wednesday and select a different recliner (the one I almost chose originally). It was delivered the same day and the other was returned, no extra cost. The transaction was friendly, pleasant and easy, and I was impressed by the cooperative attitude I encountered. I recommend this business highly! Good folks! Kudos! read more

I filed in small claims court yesterday. BUYER BEWARE We spent $4,000 on a Bassett couch from Dubois in Temple. I complained about a problem with the couch cushions the first week. After 3 service calls I still had the same problem and at that point they would not return calls. This last Friday they said they were sending someone out again to see the couch, but instead sent people to pick it up. Today is our 4th day without a couch (no replacement was given) and I was called by Mary in Waco that still no one has looked at it and that there were still other couches ahead of ours. (How many customers are having issues with their purchases?!) Then I was told the cushions would be "tightened" and brought back Friday. If no one has even looked at the couch, how could they decide how they would fix it? Then Mary started talking about the fees I would be incurring to fix it. She also explained that she was "saving my money" by having the couch picked up Friday. Apparently they have decided the issues I have had since the first week the couch was here are all "typical wear". The springs in the couch and in the cushions are bad. The seats are already worn and the cushions show the linen that the leather is sewn into which is not supposed to be seen. In no way, shape or form is this couch a +$4000 couch. It was not right when they first delivered it and it has never been properly fixed. Then today Rus, the SM of the Temple location told me that I was taking this broken couch back one way or the other and then said if I would not open my front door that he would have it dumped onto our lawn. Very professional, Dubois! They also like to write their own reviews. Watch... I'm the first to post reviews here, but soon they'll have some 5 star ones.... read more

We recently purchased several pieces and were incredibly impressed with the quality of the furniture, the timeliness of the delivery, and the all-around superior customer service! Thank you for helping make our house a home! read more

The selection was amazing and the pricing was very reasonable for the quality and value of the furniture.

Received excellent customer service from our salesperson as well as the office staff and delivery personnel. Very pleased with their service to replace a sofa cushion cover that had a fabric flaw. Delivery charge was MUCH more reasonable than another local competitor. Will definitely buy all of our future furniture from Dubois Furniture in Temple. read more

Worst furniture shopping experience ever!!! We spent several thousands of dollars for two rooms of furniture, had to wait several. On that for delivery and was then told after 6 months of back order that we would not be receiving the rest of our order as the pieces were discontinued. As we have shared this story amongst friends snd coworkers we have been (or maybe not) surprised by how many other people have had the same problem. One couple told us they waited an entire year to then be told no dice, they would not be receiving the rest of their order. In the past my wife did her homework and found a way to order drectly from furniture manufactures and did so and even saved us so much money that we were even able to take a vacation that summer. We had to wait 4 months for delivery, but in comparison to Dubois, at least we got our furniture and saved a ton of money! For one of the pieces of furniture they told us we would not be receiving, we found a replacement piece online through Haverty's in Waco, ordered online on a Sunday evening and it was delivered that same week! And it is a beautiful piece! read more