No fee personal banking Credit Union. Amazing employees and all bank related services providedread more

Having dealt with several of the "big banks" over my life, as well as a fairly credit union that…read morekept trying to sell me products, I had resigned myself to being a bitter bank customer for the rest of my life. So when I walked into the First Ontario Credit Union just up the street and told the person behind the desk that I wanted to open an account, she replied, "Do you have an appointment?", it was no surprise. Well, actually, it was, because I'd never had to make an appointment to open an account before, but it was no surprise to be faced with a bureaucratic bank person trying to complicate things right off the bat. When I said that I didn't have an appointment, she looked in a book and shook her head, saying that I'd have to set up an appointment. "Wow, I've never had to do that before", I said, surprised. She said "Oh well, it's fairly standard". I turned and walked out. I've had a lifetime of dealing with smug bank clerks and I certainly didn't need any more. But at the time I was banking with an even more bureaucratic and smarmy "big" bank, and the location of this credit union was great, so I gave it another chance and phoned to set up an appointment. I'm glad I did. I've never had a bank go so far to make sure that I am a happy customer. My banking services are free. That's right: free. The exact same services I had previously paid for (either in fees or by maintaining a minimum balance) were now not costing me a cent. I set up a chequing account, two savings accounts and a GIC. I have the same (not-great-but-standard) interest on my savings account as I can get at the "big banks". I have a full service bank near my home, and each time I go back, the service is friendly. (So far, no more smug bureaucratic clerks, only nice ones). Unlike my former bank, I don't get telemarketing phone calls from this credit union trying to sell me more financial products or credit cards. Unlike another credit union, I don't get "robo-calls" telling me about all the great things they're doing. When I need help with my banking, I get it. Otherwise, we each go about our business. These days, I'm quite happy with my banking situation - something I never thought I'd say, but it's true. Who knew?

I recently retired and had to close my business account. I dealt with Antonio on a few occasions…read morewhile going through this process. Particularly since he knew I would soon be an ex-customer, he could have given me a minimal level of service. On the contrary he gave me one of the best customer service experiences that I have had in 28 years of dealing at that branch. Thanks Antonio.

Points for location and speedy service. It's hard to complain about the patrons, who are a bit…read moreill-mannered. Ignore that other Yelper's review. Service I found is always friendly. This is the only CIBC bank in downtown Hamilton so there's really no choice as to where to go for CIBC customers. Just get in and get out. Pro Tip: When the bank is closed, the CIBC ATM is next to the bank, on King Street. Pro Tip 2: Watch out for wheelchairs and rude patrons.

This location always provides great service and is consistently very clean and well maintainedread more

Try calling the bank directly, impossible. Actually talked with someone in Nova Scotia. It is…read moreridiculous especially for older clients who have been with them for over thirty years but can't get a problem resolved. Should look into this, we are not the only ones having problems with this!!!

It's been a great please to have business with True North Mortgage and Yuval Fish…read more Yuval has been professional and responsive to my requests, helped us find suitable financial solution and expedited all the steps until the closing. I highly recommend Yuval as your mortgage advisor.

Durgesh Agrawal- ya man!!!! This guy goes hard!!! A lot of…read moreagents are part time hacks. Replying back 24 hours later..... From the moment Durgesh touched base with me things moved quick. It was 9pm and we went back and forth for 2 hours. Next day I sent T4's & Letters of Employment Day after - rate locked & appraisal reequest sent!!!! ****Within 48 hours he has my rate locked and had pretty much everything locked up and booked for refinance!!!! I will recommend this dude to anybody and everybody!!! This guy is GOOD!!!!

Wait 20min to be served during a pandemic. This location is not enforcing its covid policies for…read morecapacities. There are 4 people waiting in line for the 2 capacity ATM. There are 2 people waiting in the entrance vestibule when there is a signage for 1 per capacities. I did ask after not being assisted that its lunch and they have capacities. This branch is a disordered mess

Pretty decent customer service. Very nice, friendly tellers, 2 ATMs and very good parking.read more

I came here after learning that TD does not carry Mexican pesos. They need to be ordered 3-5 days…read morein advance. The transaction was pretty straight-forward. I brought my bf with me since my math skills aren't great. One thing that I did not like was that rates were NOT posted. Not even for CAD-US, CAD-EURO, the standard stuff. As a customer, I would prefer that this was done as opposed to taking someone's word for it. Also no receipt was provided, but I don't know if this is standard procedure. I did get what I came for, however, there were no larger bills. So perhaps you may want to call ahead of time to make sure they carry the currency that you are looking for! Convenient location with parking though.

Very fast efficient service. Very respectful customer service. Thank you very much. Best exchange…read morerate.

Steven and the Team at Clover Mortgage are very friendly and knowledgeable. It has always been a…read morepleasure dealing with Clover Mortgage!

Tyler Salmon is a great mortgage broker who works very hard, closes quickly, and updates several…read moretimes a day, breathing with customers and doing their best on the customer's side. Highly recommended.