Excellent customer service, I felt very comfortable doing banking at the location…read more When I was in line, the tellers remembered the names of some customers in line (they must be regulars), but this is a sign of good customer service!

I've just closed my checking account here after years of miserable customer service. I had all my…read moreinvestments with TD and followed the advise of their "financial advisors". After 10 years I was making ZERO returns. I re-invested at another institution and immediately started making money. When I last renewed my mortgage here they tried to renew it at a higher rate (after 15 years with them at the time). When they finally agreed to renew at the same rate they made sure they told me now "lucky" I was. My daughter went to university this year and they started charging her fees on her account even although she had no income (and very little money in her account). My daughter immediately switched to a bank that offered a no-fee student account. This inspired me to change banks too. There are multiple banks that offer no-fee banking services. I found the attitude of this bank quite arrogant. Much happier with my new on-line no fee banking service.

This royal bank branch is full of unhelpful incapable people who take forever because they always…read moreneed to get more experienced people to help them. On two occasions they have tried to cut up bank cards of mine (cut them up??) that don't work only to send the wrong ones to my house. My sons bank had to order three bank cards before he got one that worked and several different tellers have given me the wrong advice only for me to call the bank and discover that they CAN and are supposed to do things they say they can't help me with. Too bad since they're my closest bank. Will change to a different bank.