I received great service today from Jack! I had to make a deposit at another institution so he went…read moreover my options in depth and explained the fees and risks, including whether there would be any holds on the funds. His information helped me decide which method to go with (wire versus bank draft) and then helped me with that transaction. The branch itself is really nice too. There is a drive through banking option but we went in. The inside is pretty modern and comfortable. There's even books in the waiting room for you to browse. They still have partitions between you and the tellers and a table that prevents you from getting too close. I also noticed that they do have one teller stall that is a bit lower than other ones and more accessible. Nice branch!

We are a store in Burlington and we deal with this branch of BMO…read more We are writing this review because of the excellent service given by the staff there. But, mostly we are writing about the Branch Manager, BERT KRIKKE !! HE IS THE ULTIMATE BANK MANAGER !! When you go to this bank, he is not hiding in an office at the far end of the bank - he is right out there talking to customers. His office is just as you enter the bank, so you feel he is accessible. He is friendly with a great smile. He is smart and helpful. He treats you as a person, not a $$$ sign !! If you are a Business and are looking for a bank - this is it !! If you are a Person and are looking for a bank and are tired of being treated impersonally - GO SEE BERT !!!

Doesn't respond to my messages, paying me zero interest and won't let me sell my shares.read more

This Burlington branch provides exceptionally good service. They replied to my email in 15 mins…read more The staff was willing to wait for me to drive there even she knew that the whole transaction would finish way after her work hours. She was very professional, knowledgeable and friendly. I contacted her a few weeks later for an investment inquiry and she gave me good advice so that I got better interest rate. I strongly recommend this branch to everyone.

I dropped in at this branch to purchase some foreign currency for an upcoming trip. I dropped in on…read morea Wednesday afternoon and there was barely a wait. I let the teller know that I was looking for Japanese Yen. They didn't have any at the branch and she let me know that she'd have to call to get a rate from head office. This didn't take long at all and she was back with a quote. From there she had to enter some of the info into the system and provided me with a receipt for the transaction and the amount. She was super sweet during the whole thing and asked me all about my upcoming trip. They let me know that the currency would be ready for pickup on the following Wednesday. I wasn't able to make it on the Wednesday and they did call me to remind me that my parcel was ready for pickup. The day of the pickup, they counted the currency with me to ensure everything was accurate, and I was on my way! A very easy process that only took a week turnaround.