Extremely pleased with the remote repair and virus removal done on my badly infected laptop. (I'd downloaded AdBlock Plus, from CNET, no less, and ended-up with a bug that hijacked my browsers. Every time I'd open a window or start one of the browsers, I'd get hijacked to various sites. As a result, I wasn't able to get to any of the sites where I could research how to get rid of the dratted thing! Rather an ingenious design, but oh-so-very frustrating.) Anyway, the Ducktoes people, who a friend recommended to me, were able to help (yeah, they're in Canada and I'm in California - they work across borders!). They were able to connect to my computer through a remote application of some sort and get into the bowels of the device, tracking down and eviscerating the virus. The whole process took a couple of hours and I get the feeling that they may have stayed late on my behalf (based on their posted operating hours), but they didn't say a word. Could not be more pleased with the service - and with the kindness of the staff. Nice not to deal with people who made me feel like an idiot! read more

I have used Ducktoes for both virus removal and laptop repair 3 times now. I was wiping down my laptop screen with Windex and some of the fluid seeped under the housing of my screen and to my horror, the corner of my screen went all wonky. They were able to fix it without having to buy a new screen. Whew! That saved me some money! On another occasion, I brought in my desktop computer to see why it was running so slow and it turned out I had several viruses, once again they fix the problem and I was back online the next day! On the third occasion, my laptop's hinge broke making it hard to open and close it. They were able to fashion a new hinge from old parts they had on hand. They only charged me $20 for the fix. That hinge outlasted the life of my laptop. Every time I have visited Ducktoes I was greeted by friendly knowledgeable staff. The owner Cathie is so nice and helpful. Her head tech Collin is helpful and explains what they find wrong, and he lets you know what the cost will be before they do the work. I think Ducktoes has the fair prices and great service! read more

They're fantastic! My daughter's LENOVO CHROMEBOOK makes an odd noise. They assisted us in backing up the unit's files and data, which was critical to my daughter's academics. They fixed it in two days, and I couldn't be happier with the affordable price. I took the laptop and checked it, and it worked perfectly. Furthermore, their customer service is exceptional. They were extremely open and honest in identifying the issue, evaluating the cost and likelihood of success, and communicating with me by email and phone. Strongly recommend! read more

I must tell you about an excellent experience I recently had with Ducktoes Computer Services. I was very disappointed when my MacBook Air had to go to another shop and I could not get any help there. Then, Ducktoes Computer Services came into my life, and they were absolutely magical. They have made my laptop perfect again in no time. Their expertise and friendliness definitely made the difference. I just can't say enough good things about this place; they are really a miracle worker. Thank you so much! read more

I had a dead battery in my MacBook and a motherboard problem. Apple couldn't fix it and just told me to go away. I found Ducktoes Computer Services on the internet and thought why not give them a chance. And they did! They repaired the motherboard and replaced the battery within 24 hours, all at a great price, too! The technician worked fast because I was flying out. I can't believe my MacBook is working again. I had totally lost hope after Apple said they couldn't help. Thank you! read more

Nearly a year has passed since we began working with Ducktoes Computer Services. They have excelled in every conceivable way. When contacted, they are very accessible, fast to answer, and willing to take the time to clarify things if you are unsure of what has to be done. Working with them has been a real pleasure because they provide excellent service at a fair price. They have my recommendation! They have never let me down, and they won't let you down either. read more

I accidentally broke my wife's laptop by accident, and we were in urgent need of laptop repair before her business travel. In a matter of days after receiving my question, Ductoes had the part ordered and delivered to her. They were kind enough to pick up the laptop from us late at night, they fixed it quickly, and we picked it up the next morning. I highly suggest Ducktoes for their constant responsiveness. read more

My laptop broke down just a week before I needed to start teaching a class, and I needed it fixed urgently. Discovering this gem was truly a stroke of luck! I took my laptop to them, and they were very professional in their repair process. Cathie was outstanding, and she managed to repair it on time and for less than I anticipated. Ever since, it has worked perfectly. I would wholeheartedly recommend them! read more

My Samsung laptop unexpectedly shut down. I brought it to another shop where they performed a diagnostic test and discovered that the charging port was dead, but they don't replace those. I searched online for repair services and ended up at Ducktoes. They swiftly and affordably replaced the charging port on my laptop, and now it works like new. It took less than an hour and was very reasonably priced. read more

These guys were great! They performed free diagnostics on my laptop before calling to discuss the problems and gauge my level of interest in moving forward. To determine which part would best fix the problems, they ordered several. took good care of the laptop, tested it, and returned it fully repaired. They were courteous, knowledgeable, and available via phone and text. I heartily endorse them! read more

Professional, efficient, and truthful! I came in with a major computer issue, and to boot, my machine is over ten years old! Rather than upselling me, the owner assisted me in getting out of a jam by simply replacing my computer fan and avoiding the need to rebuild my computer! Kindness and honesty are still alive and well! Simply because of its sincerity, I suggest this company! read more

I went to Ducktoes to get my laptop fixed. They requested access to my (desktop) PC after I briefly explained the issue with my unit. He patiently and effectively resolved my problems, as well as a couple more that I wasn't even aware I had--they were truly amazing! Additionally, they were patient and clarified everything. I wholeheartedly endorse Ducktoes! They are top-notch. read more

Highly advised. They answer quickly and are quite informed. My files were severely corrupted, making it impossible for me to recover my data, but they provided me with excellent guidance and suggestions on how to proceed and further resources I could utilize to resolve the problem. Without a doubt, I'll use Ducktoes once more in the future. I appreciate the excellent service. read more

My gaming laptop's hinges broke off a few weeks ago, making it difficult for me to close the machine. The personnel in this place was very skilled at what they did and was able to quickly fix it and get things back up and running. I was surprised and overjoyed to have my laptop back, and I would without a doubt advise bringing your gadget here for all of your needs. read more

It's rare to come across an excellent computer repair service. I was genuinely impressed by the attitude of their staff when I reached out to them. They came to my home, collected the computer, and returned it as promised once the repairs were completed. The computer operates better now than it ever has, and the new hard drive has significantly increased its speed. read more

The hinges of my gaming laptop snapped off a few weeks ago, making it impossible for me to close the device. The team here was highly competent in their work and was able to swiftly fix it and have things running again. I was astonished and delighted to have my laptop back, and I would unquestionably suggest bringing your device here for all of your requirements. read more

This was my visit time visiting a computer repair shop.. I wasn't just charged to have an issue fixed, but also I was educated on what the potential issues were. Cathie was very transparent, professional, and honest. The team's professionalism and hard work was appreciated. I was surely thinking this repair would take 3 days but it only took 24 hours. Superb job! read more

I had a great experience with Ducktoes Computer Services! The team was knowledgeable, professional, and quick to diagnose and fix my computer issues. They kept me updated throughout the process and explained everything clearly. It's refreshing to find a tech service that's both honest and efficient. Highly recommend them for any computer repair or IT needs! read more

I went here last week and had a great time. After I mentioned the situation, my Samsung laptop was examined. I was informed of the likely cause and given a fee (which was quite reasonable) and procedure explanation (the terminologies were explained properly, and I completely understand it all). I am confident in this company and would suggest it to others. read more