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    Pope's Electric Service

    Pope's Electric Service

    3.7
    (3 reviews)

    The electrician that serviced our home doesn seem to understand that the response to a customer's…read morerequest is not "that not how we do it." The job today job to relocation an electrical outlet and it associated junction box. The outlet was located in the path to a bedroom, about 12 " from a wall. It presented a trip hazard when it was being used. Relocating the junction box would allow the floor to repaired. What we ended up with a white plastic outlet cover on the floor. Not really much of an improvement. This same electrician did the wiring for our kitchen remodel. When discussing under cabinet lighting we asked for bright white lighting rather than the soft white demos he presented. He stated that they had installed lots of the soft white lighting and seemed somewhat reluctant to use the bright white leds. He finally agreed to show the bright white leds, but he was not sure they had any in stock, which might explain his reluctance. The reason for mentionIng of the under cabinet lighting is this incident. Once the lights were selected I asked that they not be mounted flush to the black splash. To which he responded that not how we do it. To which I said I don't care how they do it, but this is what I want. He offered no rationale for "their way". Needless to say they are mounted flush to the backsplash. During our discussion concerning leaving the outlet/junction box in the floor he answered that this was the only location for the box because he had to keep the other circuits together. There was no other solution. When I stated that same logic resulted in the under cabinet lighting being placed in a location I did not want. He answered by saying this how they install them and besides if he put them where I wanted them he would be exposing the wiring which he could not do. When I responded that the wiring could be covered by a wiring chase or conduit. From the blank and bewildered facial expression I can only conclude that this thought had never crossed his mind. Hence I still have cabinet lighting where I didn't want them and a cover in my floor To remind of a job poorly executed. The attached photo shows the location of the outlet box. i think the feed line is contained in the wall, which allow as for The electrician that serviced our home doesn seem to understand that the response to a customer's request is not "that not how we do it." The job today job to relocation an electrical outlet and it associated junction box. The outlet was located in the path to a bedroom, about 12 " from a wall. It presented a trip hazard when it was being used. Relocating the junction box would allow the floor to repaired. What we ended up with a white plastic outlet cover on the floor. Not really much of an improvement. This same electrician did the wiring for our kitchen remodel. When discussing under cabinet lighting we asked for bright white lighting rather than the soft white demos he presented. He stated that they had installed lots of the soft white lighting and seemed somewhat reluctant to use the bright white leds. He finally agreed to show the bright white leds, but he was not sure they had any in stock, which might explain his reluctance. The reason for mentionIng of the under cabinet lighting is this incident. Once the lights were selected I asked that they not be mounted flush to the black splash. To which he responded that not how we do it. To which I said I don't care how they do it, but this is what I want. He offered no rationale for "their way". Needless to say they are mounted flush to the backsplash. During our discussion concerning leaving the outlet/junction box in the floor he answered that this was the only location for the box because he had to keep the other circuits together. There was no other solution. When I stated that same logic resulted in the under cabinet lighting being placed in a location I did not want. He answered by saying this how they install them and besides if he put them where I wanted them he would be exposing the wiring which he could not do. When I responded that the wiring could be covered by a wiring chase or conduit. From the blank and bewildered facial expression I can only conclude that this thought had never crossed his mind. Hence I still have cabinet lighting where I didn't want them and a cover in my floor To remind of a job poorly executed. The attached photo shows the location of the outlet box. i think the feed line is contained in the wall, which allow as for placement of a box.

    Very great and reliable. Prompt service and knowledgeable. It's so refreshing to have quality,…read morehonest, experienced electricians in the area. They are our preferred choice.

    Comfort First Heating and Cooling

    Comfort First Heating and Cooling

    2.1
    (82 reviews)

    Our air went out mid summer. We requested a service visit and this company was sent out via…read moreAmerican Homeshield. The technician was very efficient. He explained the whole process...everything from the installation to the financing. The unit was installed within a reasonable time frame. After the unit was installed, they even sent someone out to verify and check all of the work that wad done. We are still enjoying our air!

    *Edit* 6/9/26: the owner of the company wrote a message saying for me to call them. I called the…read morecompany & tried to speak to said owner to no avail. Makes me wonder if the owner is writing the comment or is it a manager Only person I can speak with is a manager. I want to know why we were charged $1647.10 & the century F48SP6L12 blower cost $150-$200. Labor can't cost $1400. For about 30-60 mins of work. I also want to know why the quickest they can get this new part is Thursday & they can't give us a scheduled date for service. This isn't good customer service or helping customers. I am at the point I just want our money back. I also want to know why they make customers pay 100% up front. I could understand if it was a specialized part but this is a common part. I am not getting anywhere so far w this company either w phone calls or emails. I emailed corporate (not their Sanford office) the company that owns their company. Hopefully someone can help resolve these issues. * On 5/26/26, the inside hvac unit started to make noise. My husband & I turned the ac off & called this company to come out to find the problem. They were quick with this service call. Riley (technician) helped us find the problem, something to do w the bracket & the fan. That cost was about $90. That was the diagnostic & stuff charge. My husband spoke to the company regarding the part & labor that we needed to fix it. We were charged:$1647.10. We had to pay the entire amount before they would order the part. We did have a little over $1100, we were short $500. Needed a couple days to have enough money. Once we had the amount, my husband called & made the payment. They said it takes about 7 days for the part to come in. So we had to wait longer w no ac in this carolina heat. I don't understand why the company made us pay for the service up front & we haven't even received anything yet from them. I can see asking for 50% up front not 100%. Regardless on 6/5/26, they state the part came in. However they won't be able to make a service call until 6/8/26. I thought they serviced people that had emergencies. Isn't being without ac an emergency? And let's state the fact we already paid for the service. Add to the fact w emergency, it would also be a medical emergency for someone that resides in the house. They wouldn't be able to come until 12-5 on 6/8. On 6/8, Riley is the technician. The part that was ordered, a brand new part we paid for has corroded wiring (enclosed pics). Even if that is the fault of the manufacturer it was sent from, does this company check items they receive when delivered? He came about 6 pm. It was later than we were originally told. I am not faulting the technician however the company that schedules the appointments. So we are going on over 2 weeks with out central ac. To me this company failed me & my husband. They are not opened right now for me to call them. I will be calling tomorrow. Hopefully things are made right. So far this company deserves a rating lower than a 1. And I will be contacting corporate too.

    CMC Service Experts

    CMC Service Experts

    3.1
    (9 reviews)

    I gave them one start because there is no way to post a negative number of stars…read more CMC is a miserable company. The salesman said whatever he had to say to get the sale: CMC would take care of everything including calling 811 to get lines and cables marked, and that we would be without power for no more than four hours. This company forgot to call 811 to get the lines and cables marked, for about a month. When they finally got the lines marked, they still managed to cut the Spectrum cable. They installed the new electric panel and then told us we were responsible for the 3 inch gaps around it. That's not what we signed up for. Finally, they took care of this. The power was off about seven hours, not the four we were told. And then, after they installed the generator, they forgot to turn the gas back on. The generator, which was installed a week late, seems to work, but this installation has been a head-banging experience. Except for the salesman's visit, CMC never showed up on time, up to an hour late, without even the courtesy of a call. According to CMC staff, the longest delay was due to their inability to schedule properly. The supervisor, for example, was due to be here by 10AM, but he was late because he had to attend a service meeting until about 10AM. He got here almost at 11. We had adjusted our schedule around the appointment they had given us, and then had to cancel appointments in the afternoon because of his delay. This supervisor told my wife to read the instructions in the orange book CMC provided; we never got an orange book. We got no orange book, but an orange piece of paper that said to said to download the app and follow instructions to connect the generator to the internet. When they're getting paid over $13,000, they should be competent, professional and live up to their commitments. They might also be somewhat more helpful hooking this generator to the internet. I will never use CMC again except warranty work on the generator. Since Generac doesn't screen is franchisees very well, I won't use Generac again.

    Very responsive. Super kind to my mom. Respectful of the property by wearing his mask and taking…read moreoff his shoes. My mom was very happy with the level of service and I would definitely call them again for any electrical needs. A plus!

    Duke Energy - electricitysuppliers - Updated July 2026

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