Our air went out mid summer. We requested a service visit and this company was sent out via American Homeshield. The technician was very efficient. He explained the whole process...everything from the installation to the financing. The unit was installed within a reasonable time frame. After the unit was installed, they even sent someone out to verify and check all of the work that wad done. We are still enjoying our air! read more

Got home from a week beach vacation on June 20th to find our upstairs air unit not working. Filed and claim with American Home Shield on June 20th, 2026. June 22nd Comfort First Heating and Cooling called to schedule an appointment. said they couldnt come until June 29th. Not ideal but fine. Tech shows up on the morning of the 29th and says we need a new fan motor on the unit inside the house. Says the universal motor he has wont fit. Says it will take 6-8 days max to get the part. Says he put in the order and leaves. Due to the July 4th holiday I'm thinking July 9-10 or July 11th at the latest. July 11th comes and goes and crickets. Don't hear anything. I call them and they say still waiting on the part. I call AHS and they say the same thing. I'm given no eta on when the part will arrive. I wait another week and crickets. I call and get the same story from both. I call Comfort First again on July 23rd and am told still waiting on the part. I call American Home Shield on July 24th and they call me back and say Comfort First ordered the part on July 13th. Wait, what? It was supposed to have been ordered on June 29th. Miraculously I get a call from Comfort First saying they have the part and will be here to install it on July 30th between 1 and 5 pm. I make it abundantly clear that I have to be at work at 6 pm and that nobody will be home after 6 pm. I get out of bed 3 hours early on the 30th at 1 pm to make sure I don't miss the tech. 1:00, 2:00, 3:00, 4:00 and nothing. I call Comfort First at 4:45 and the lady says the tech is running behind and is at the job on the schedule before me. She said he was finishing up there and would call me soon when he was on his way. I remind them that I made it clear I have to be at work by 6 pm. I'm told I can either wait, find someone to come to my house and wait, or they will have to reschedule me for another two weeks out. The tech finally calls at 7:55 pm and says he's 20 minutes away! So I've been out of air conditioning in the middle of North Carolina summer for 32 days which is bad enough, but on top of that i have to put up with being lied to, put off, and dismissed. Absolutely unacceptable and disrespectful of my time. I don't not under any circumstances recommend Comfort First Heating and Cooling! read more

*Edit* 6/9/26: the owner of the company wrote a message saying for me to call them. I called the company & tried to speak to said owner to no avail. Makes me wonder if the owner is writing the comment or is it a manager Only person I can speak with is a manager. I want to know why we were charged $1647.10 & the century F48SP6L12 blower cost $150-$200. Labor can't cost $1400. For about 30-60 mins of work. I also want to know why the quickest they can get this new part is Thursday & they can't give us a scheduled date for service. This isn't good customer service or helping customers. I am at the point I just want our money back. I also want to know why they make customers pay 100% up front. I could understand if it was a specialized part but this is a common part. I am not getting anywhere so far w this company either w phone calls or emails. I emailed corporate (not their Sanford office) the company that owns their company. Hopefully someone can help resolve these issues. * On 5/26/26, the inside hvac unit started to make noise. My husband & I turned the ac off & called this company to come out to find the problem. They were quick with this service call. Riley (technician) helped us find the problem, something to do w the bracket & the fan. That cost was about $90. That was the diagnostic & stuff charge. My husband spoke to the company regarding the part & labor that we needed to fix it. We were charged:$1647.10. We had to pay the entire amount before they would order the part. We did have a little over $1100, we were short $500. Needed a couple days to have enough money. Once we had the amount, my husband called & made the payment. They said it takes about 7 days for the part to come in. So we had to wait longer w no ac in this carolina heat. I don't understand why the company made us pay for the service up front & we haven't even received anything yet from them. I can see asking for 50% up front not 100%. Regardless on 6/5/26, they state the part came in. However they won't be able to make a service call until 6/8/26. I thought they serviced people that had emergencies. Isn't being without ac an emergency? And let's state the fact we already paid for the service. Add to the fact w emergency, it would also be a medical emergency for someone that resides in the house. They wouldn't be able to come until 12-5 on 6/8. On 6/8, Riley is the technician. The part that was ordered, a brand new part we paid for has corroded wiring (enclosed pics). Even if that is the fault of the manufacturer it was sent from, does this company check items they receive when delivered? He came about 6 pm. It was later than we were originally told. I am not faulting the technician however the company that schedules the appointments. So we are going on over 2 weeks with out central ac. To me this company failed me & my husband. They are not opened right now for me to call them. I will be calling tomorrow. Hopefully things are made right. So far this company deserves a rating lower than a 1. And I will be contacting corporate too. read more

I highly recommend Comfort First Heating and Cooling. From start to finish, the service was outstanding. Nick and Tim were extremely professional, knowledgeable, and very helpful. They took the time to explain everything clearly, answered all of my questions, and made sure the job was done right. Their customer service truly stands out. If you're looking for reliable, honest, and efficient service, please choose Comfort First Heating and Cooling-- you won't be disappointed! read more

Ian the plumber helped me in march 2025 with toilet & shower/tub issues & he was very calm & business/professional in his handling of the various items. I also spoke with Tim & was very impressed. I will call them again for help with my AC/Heat since they did so well with the plumber!! I wanted to wait & make sure the repairs lasted so this review is accurate & up to date! read more

Had scheduled appointment between 12-4. No one showed up until 6:30-7:00pm No phone call that they were running late. Actually, no one actually gave me an arrival time at first, so I waited 9 hrs for a tech to show up... When he did get here, he stayed approximately 17 minutes. read more

Had my master bathroom flood from a plumbing issue. Was leaking through my Ceiling. Contacted our home warranty who uses them as contractors. They placed a work order. We used the emergency services. We called and spoke with someone at this company at 7am said a technician would be getting ahold of us. Called again at 10am when we hadn't heard anything, was told the same thing. Called our home warranty back who also reach out. They couldn't get ahold of this company nor did they call our warranty company back when they left a message. Now our warranty company has to reach out to another company. read more

I tried to deal directly with business, I have plenty of opportunity to take responsibility and they did not. So here we go, I will be brief. - a/c runs fine except in extreme temperatures. - techs Trever and Hakeem come out, tells me it's leaking refrigerant, and system is old. Instead of a plan to fix he said the manager will need to come out and talk to me about it. Strange but ok. - techs leaves, and 3 hours later I found that the A/C it is completely off even thermostat is off. Temperature above 85 in my upper floor. - called the business -after hours- and they said the after hours tech will call. Two hours later I call again. And she says the same thing. - I spend the night at a hotel, because tech leaves a/c off. - the next day I call to complain, I am told manager is out in the field and I must give my complaint AGAIN to the dispatcher. - she did not even say a single word to imply they take responsibility for the techs mistake. Instead she doubles down, and tells me it is better to leave it off. I said how is it that your decision? Again she tells me that's how they "do things" I am now waiting for a different company to come and check things out. I know I will have enough refrigerant. This company basically left me in a desperate situation so when the MANAGER (read salesman) comes out while I am roasting and sells me a 15k replacement hvac system. This is a terrible business, no ethics, disrespectful and completely unprofessional. STAY CLEAR read more

Total thieves, charged me $ 330.00 to install a circuit box I could have bought on Amazon for $ 25.00. Took them less than an hour. Will never use them again. read more

Terrible customer service. They come out and say they can't do the job and left everything open read more

Extremely disappointing experience -- would give zero stars if possible. The technician from Comfort First told me that my compressor was broken and that the coolant replacement would cost an extra $2,000 after the warranty coverage. Thankfully, I got a second opinion. The other technician found that the compressor was completely fine -- the issue was simply an expired capacitor, which he replaced, and everything started working again. What's even more frustrating is that I had specifically asked the Comfort First technician if the capacitor was the problem, and he assured me it was in great shape. Why such a huge discrepancy in service and diagnosis? This kind of misinformation and upselling is unacceptable. Very disappointed. read more

Having worked through my Homeowners Insurance to have this organization fix a couple of HVAC issues, I felt comfortable moving forward with them on replacing my systems at the house. In the past 2 years, I've spent $20k+ in replacing my homes aging HVAC systems and accompanied hardware. Techs are friendly and knowledgeable, they're the lifeblood of a company like this. Scheduled maintenance is driven every 6ish months before major seasonal changes. Service overall is pretty solid and consistent. read more

This started as a yearly heating and cooling maintenance in October. mind you I had no issues with my unit. Fast forward to 31 December I have been without heat. technicians have replaced at least 3 parts. Each replacement part requires something else. something felt off during the first visit, the technician, project manager and each technician after keep trying to persuade me to replace the unit. Do not recommend using this company. read more

Extremely Disappointing Experience - Six Visits, Still Not Fixed I'm leaving a negative review because my experience with this company has been beyond frustrating. They have now been to my home six times, and my air conditioner is still not fixed. Despite repeated visits, the issue remains unresolved, and instead of focusing on a solution, they continue to push sales tactics over true service. I've already spent over $1,200, and now they're requesting that I pay even more for additional Freon--even though I just purchased Freon during a previous visit. If I agree, my total out-of-pocket costs could range anywhere from $3,000 to $12,000. At this point, it's not even about the money--it's about the completely unacceptable lack of customer service. Every visit has required me to take time off work to be home, adding to the inconvenience and frustration. I've left voicemails with customer service, waited 24 to 48 hours for a response, and received none--forcing me to follow up myself and re-explain my situation each time. I was told someone would return my calls, but that rarely, if ever, happened. The only reason I've continued to use this company is because my home warranty requires it--otherwise, I would've stopped after the first visit. After six appointments, lost time, wasted money, and continued discomfort, I still have no resolution. I wouldn't recommend this company to anyone--not even my worst enemy. All I've ever asked for is to have my air conditioner properly repaired. They've failed to deliver that, plain and simple. read more

I waited some time to leave this review because I wanted to make sure everything held. It has. My fiasco started when I tried to get a shower cartridge replaced due to a dripping shower head. They came, the cartridge was rusted/frozen, and so they suggested I contact Delta and get a replacement handle. At the same time, I noted that my hot water wasn't nearly as hot as it had been and I was concerned something was going on with my water heater. Could they look at it while they were here? No, I was assured it was caused by the cartridge. Sounded weird, but they're the professionals. Two days later, I get a notification from the town about a water leak. Turns out my hot water is cooler because most of it is spewing into my crawlspace from a pipe break. Next day they get a guy out, he patches the pipe. Before he left, he told me my water heater was very old, and offered a quote to replace. Then I notice we don't have any hot water at all. (I knew I had hot water when he arrived because the pipe itself was spewing hot water.) He said that it just needed to heat the water back up and I'd have hot water in an hour. An hour later I still had no hot water. They tell me they're going to send out the "master plumber" the next day. He arrives and makes an elaborate show of contacting his manager for permission to work on my water heater because of how old it is. He repeatedly stresses the huge liability associated with even breathing near it. They Facetime as he tries to light the pilot, telling me repeatedly that he couldn't read the markings on the dial to know how to put it into ignition mode. He does not open the front panel on the water heater. After 10 minutes, he emerges and tells me that it's dead. He can get me a quote, of course. But he warns me that the warranty company won't pay for it. Sure enough, they tell me they won't cover it -- because the technician conveyed to them that it was severely damaged by the water leak, invalidating the coverage. I thank him, and call other companies to come and give me estimates. Three days without hot water. A small local place comes, I explain, and he insists that he won't give me an estimate unless he can look at the unit. If he can't fix it, he won't charge me, but nothing about the story sounded right. Well 5 minutes later, he had popped off the front panel and re-lit the pilot with a torch. My dead water heater has been going strong 2 months now, with zero problems. As an epilogue, I did have to get them to come out and finish up the shower fiasco. The guy who came forgot to bring a water key and then almost sawed the handle off the shower that wasn't having any issues, having to walk past the first shower head that was actively dripping water. I admit I got a little hysterical when, AFTER sawing off the shower handle, he finally opened the part that Delta sent me to inform me that it was not the right one. I was not happy about that, and I will say he was incredibly kind and professional despite me being a real jerk. But trying to fix this shower handle had now taken weeks, I'd had to pay an additional fee to another company to fix my water heater, and I'd almost spent thousands of dollars replacing a water heater that was working fine. When I mentioned during my rant that this, on top of the master plumber not being able to light my manual pilot, I'm told that "[master plumber] knew how to, he just thought the unit needed to be replaced." So either he knew it could be relit and decided it was time for me to replace it, or he didn't bother checking and just assumed it needed to be replaced bc it was old. When I called to let their manager know that my water heater had miraculously risen after 3 days, he seemed neither curious nor surprised. Alls well that ends well I guess. If you need new stuff, they've definitely got a very fancy quote system ready to go - they spent more time on the quote than looking at my water heater, and it had a lot of focus on their top quality workmanship. read more

Update: the new tech that came out was great. I think his name is Carl. He diagnosed my problem quickly and explained everything to me. I wish the first guy would have caught the problem so we wouldn't have had to go through this though. Because my air conditioner was working at the time of the first visit, I don't think he was concerned about investigating anything. The whole reason I scheduled when my AC started acting up was to avoid what we're going through now.... Being stuck in a heat wave with no AC. I scheduled my appointment when my air conditioner was going in and out intermittently. When the tech arrived, the air was working. He didn't do anything, but said to call them if it stopped working again. Shortly after, it stopped working again. I called them and now I have to wait a whole week for them to come back out... In a heat wave. read more

One of the worst services I have experienced. First technician came to our residence without an introduction and spent about 15 minutes trying to troubleshoot our HVACs issue. He said it was a tripped breaker due to a loose wire. He then left saying he hoped he fixed the issue. This didn't resolve the issue so we called the following day and another tech came out 5 days later. Second tech, once again, did not introduce himself and asked "what's the problem?", when they were there 5 days prior. If I knew the problem I would fix it myself! He said he had to order parts, it has been two weeks and sub 30 degrees out. We are unable to reach them and they have not contacted us via email, text, or phone! We also got a quote for a new system and they never emailed it to us, after witnessing this lack of customer service and work ethic I will never recommend Comfort First for anything. I will post this review on various platforms hoping to prevent people wasting their hard earned money and time. Disappointing a company treats customers this way. read more

Had appointment between 1 and 4 o'clock for ac unit to be checked out and called me at 1:53 to try to reschedule. Bad Business!!

They installed my new HVAC system less than a year ago. They didn't make sure it was level, so the drip pan overflowed and damaged my ceiling. They "temporarily" fixed the problem with a piece of wood they found in my attic (the tech was in my yard looking for a twig to use to level it). They admitted fault and said they'd repair it. They sent an unlicensed repairman to fix it. He didn't remove all of the damaged material and was going to patch over it. The operations manager, Jimmy, called me after I called to complain about all the issues I'd experienced with the company. Jimmy didn't believe me when I told him the problems I was experiencing with the repairman. Now I have to file a homeowners insurance claim to repair the damage. read more

Comfort First Heating and Cooling - The "repairs" included patching over the damaged ceiling. - Heating & Air Conditioning/HVAC Near Me - Sanford, North Carolina

Old Republic (Home Warranty Co) used this company to repair my AC. It is hard to explain how pathetic, incompetent, and crooks they are. It has taken over two months to get AC fixed. After trying to fix the AC with several fruitless results, the compressor finally went out. This portion of the fix (with no AC at all) took many weeks to complete. They passed a lot of it onto the Home Warranty company, but when it was time for them to install the compressor...they installed the wrong one. Another delay and no AC. In addition, even with the Home Warranty, they charged me $640 in unwarranted fees at the beginning of the process and I had to claw the money back from them. But they didn't stop there, they just (hopefully) got the AC fixed and asked for $400.00! This was for the removal of the old compressor and adding freon. We refused to pay and tech left. This is the short version of the mess this company is. Simply put if you have a choice, you would be a FOOL to use this company as also indicated by many other reviewers. read more

Please save your time, money, and effort with this company. I scheduled an appt for my H-Vac unit and no one showed up in the 4 hour time frame scheduled for me so I took off work again and rescheduled. Once again no one showed up in the 4 hour block given. There is no way to find out if and when your serviceman will arrive without calling the company constantly. Very unprofessional and unorganized. Went with another company. read more

We got assigned this vendor through American Home Shield on June 7. Our AC unit was not holding 79 degrees in our upper floor. The tech came 5 days later and diagnosed a leak in the evaporator coil. They replaced it one week later ($3.5k). The following day, the unit was functioning worse than prior to the installation not holding 80 degrees in any of the floors. We called and came again 3 days later. One would expect they would come earlier as it was a follow up. They told us they need it to re-adjust the temperature of the compressor, apparently (they told us) this is common after coil replacement (why this was not done first? no idea!). One day after the visit, the unit still cannot hold 80 degrees in both floors. It is obvious the tech has no idea of what he is doing. At this point I am not sure the initial diagnosis and replacement of the coil (with the consequent fees of adding new refrigerant, $1800 + hand labor+ modifications, all not covered by AHS) was correct. Extremely frustrated experience. I would not recommend this vendor. read more

This review is ONLY REGARDING REPAIR CALLS!! A little after 8 AM this morning I called back, explained to the customer service person what had happened and how I had not received any phone calls after calling multiple times. I finally get a call back about 915 this morning. They were trying to schedule my appointment for Monday. They explained that they were booked up, and how Monday was the earliest they had. When I explained that I had paid a lot of money for this unit and how I have had three problems with the unit in the last year and a half, they said "we moved some things around, so somebody will be able to come out there today and quick. So the guy came, and apparently the plan was to only "look" and see what the problem was. The guy said somebody would be out Monday or Tuesday to fix the problem. At no point did they tell me todays appointment was going to be a "diagnostic call". I was misled into believing they would fix the problem today. Because I bought my thermostat with mY HVAC there was a warranty on my thermostat. This was the only reason I did not replace it myself. Yes Comfort First Heating & Air had really good customer service during the sale portion, but once the sale was finalized their customer service has lacked. UPDATE: after speaking with Joe L. The service manager he was able to correct part of the problem. Joe was friendly and quick to take action. Thank you, Joe. read more

Technician came to the house to check our heat pump. He said the kickstart needed to be replaced on the compressor. We paid him the service call fee, part and labor fee after the repair. He was at our house less than 30 minutes. About 10 minutes after he left we discovered the unit was still not working. He was called back to check it and when he pulled a switch to start it the compressor blew. Our unit was now worse than before he was called out. 3 days later a sales and service specialist came out and told us the only way to get our money back was to purchase a new unit from their company. The part was overpriced. It doesn't sound right that you can get your money back if you invest more money with a company you were not satisfied with but otherwise your money is gone. We have a non working unit with a new part that we can't use. I would not recommend based on our service and treatment. read more

Be warned. The service is terrible. Technicians are not capable. Many don't know what they're doing. They install units that they are unable to support. Install takes all day (don't plan on dinner). Technicians leave without finishing or accomplishing anything. You're left having to call the company so they can try again. Repeat. I'm on week 3 with a broken AC. They installed it three years ago, and we are constantly scheduling maintenance through the summer because of the disgraceful service provided by Comfort First. They make you feel like you're an inconvenience. read more

"To Whom It May Concern" or Mr. Don Caps This review, complaint, dissatisfied retiree is in reference to services rendered between June 29, 2023 (1st call) and July 8, 2023 (2nd call) at 1088 Ponderosa Drive, Fay, NC 28326 within 10 days from one another for total of $1,061.44 and third call $? I went with a recommendation, but that recommendation in my estimation does not hold water. If the technician proformed a system diagnosis during the first visit, why did he not upon completing the job conducted an addition maintenance check? Does comfort first fixes only one thing called on for? Does comfort first just does a quick fix for just that single issue? Does comfort first negate any other situation or issue that it finds so to be called again for service? To add insult to injury to the situation, the fix, the repair was not infective cause within 10 days we/I had to call comfort first again, another system diagnosis @ $119.00 not to mention no type of warranty for the work done within those 10 days at a cost of $1,061.71. The maintenance check which would have consisted of inspections, calibrations, lubrications, adjustments, cleaning, or part replacements, etc. Going that extra mile of checking the AC would have caught any other wrong situation with the systems, hence not calling comfort first again for another fee, another bill to repair system again on the system within those 10 days. In addition, ensuring that AC is on line equipment is working efficiently or heating, ventilation or air conditioning elements are inspected, cleaned and updated. In doing this, in determining the overall condition of the AC equipment would have not only resulted in customer satisfaction, bu also it would be able to estimate when maintenance should be performed. In simple terms, check, double check, triple check in order to satisfy the customers wants. Mr. Caps, when you were my technician at 72 Degrees Heating & Air Conditioning did we have a problem with the service? My assessment NO! SO WHAT AM I MISSING HERE?????? Mr. Serrano read more

This place is consistently terrible. Showed up to my place to install a part and claimed they needed another part and different people to install it and will have to show up another day. They legitimately can't ever do anything right. Called them to see what was going on and was sent to voicemail. read more

Thank you Comfort First for installing our Briggs & Stratton full home generator. The Comfort First team was awesome. We want to especially thank Joel Worsham for developing the install plan, communicating effectively with his team, and delegating with confidence to their professional team. If he hasn't heard it yet, his team likes and respects him. They said he is a great guy. I also want to mention the hard and smart working team members: Dennis, Daniel and Joel M. Their expertise and attention to detail was proven by the quality of their work. Their team comradery added to their overall performance . I hope to see them again during standard maintenance. Note: we also used this company for HVAC maintenance. Different technician. He did a great job. see my other review from a few weeks ago. read more

No air requested service through my warranty program. Told the only company for service is comfort out of Sanford. Fine. When comfort calls me to schedule I am told it will be 7 days before anyone can come out to diagnose problem. It is 100 + degrees heat. Sorry but this NOT acceptable. read more

I REGRET not having read the BBB and online reviews for Comfort First and I REGRET doing business with them. Technician claimed a new part was needed and that the unit was not working when it was only in "ECO" mode. I absolutely feel they tried to charge me for unnecessary parts so they could charge me the extra "labor" and I will always believe this tech sabotaged my HVAC system. I was never able to speak directly to a live person, always sent to voicemail, and their chat support is of no help. read more

This company refused to evaluate and repair my air conditioning unit for 6 days (in July with 90F+ daily temps) despite falsely advertising "24/7 Emergency Service" on their website. Background: I have a home warranty at my property. My air conditioning unit completely stopped working. After filing a warranty claim with my home warranty company and paying an $80 service fee, the warranty claim was subcontracted to Comfort First Heating and Cooling. I attempted to contact the company numerous times the day the unit stopped and throughout the night, however I never received a call back. It was over 95F in my home all night. I have an elderly diabetic and an infant in the home, in addition to my wife and myself. The high temperatures created a significantly dangerous environment in the home. I finally reached someone after 8am the following day who informed me that no one would be available to evaluate my system until 6 days after the AC unit stopped working!! Despite explaining in detail that this was an emergency and a dangerous situation, the company offered us no relief despite their obligation as the sole contractors for the home warranty company. This company clearly advertises on their webpage "24/7 Emergency Service" (see attached screenshot), which is blatant false advertising. Despite numerous contacts with the home warranty company and elevation to a priority service request, Comfort First never acknowledged the calls or returned them. Needless to say, I had to call a different HVAC company (which I will positively review separately) who immediately had a technician contact me and talk me through a way to get the unit working temporarily until he could make it out in person. I HIGHLY recommend you choose a different HVAC company for your service needs! read more

Comfort First Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Sanford, North Carolina

Update: After seeing my negative review, Justin the branch manager immediately contacted me to apologize for my negative experience and offered to come investigate. He was back at my house the next morning to examine the leak (couldn't figure out the cause) and top off the refrigerant, and also discovered and replaced a faulty capacitor. Got everything working again, and all at no additional charge. Justin is great to deal with, and we probably could have gotten this worked out without a bad review if I was able to contact him directly. I certainly wouldn't hesitate to call him again (directly!) the next time I need something looked at. read more

Do not use this company! We have been dealing with this company for MONTHS thru American Home Shield. Not only have they been unable to fix our mini-split (even after multiple parts orders, including ordering the wrong part), they NEVER return our calls, and their tech never actually went to our home (confirmed by camera) even though they claim to have gone. read more

I have real mixed feelings about Comfort First. They have been very accommodating to address issues but there have been a lot of issues. In the end I really cannot recommend them at this point. Once my Warranty runs out on my new hvac system I will switch. Issues include: not sealing return air vent resulting in cat infestation under house, nest thermostats had to be replaced twice, replaced vapor barrier but then due to booking mistake/communication mishap they came out and started to tear it all out...huh? Apparently they had contracted it out but then did the job themselves but failed to let the subcontractor know. there was a guy there that managed the jobs but he left. I have to wonder if things are falling thru the cracks. read more

Do not use this company! They are the worst ever... I have not had air this whole summer they come out air work for 1-2 days and out again. They had the nerve to tell me that they prioritize customers that are paying out of pocket first that warranty customers are their last priority... Called the corporate office still no return call... How are they still in business smh Why do you have to put a star in order to leave review I don't want to leave no stars read more

This review is for a company with no ethics. I called them in for an a/c unit where the digital display was not working. I agreed to the diagnostic charge of $99. Long story short, there was this small switch in the drip pan that needed to be reset (I don't know how I missed that). The tech figured out in 3 mins. When I asked for the bill, it was $179. If the diagnostic at $99 figured out that the switch needed to be flipped back into place, $80 for the pleasure of that finger move. Absolutely disappointed by the lack of ethics and morals. I am taking my business elsewhere and would recommend you do the same. read more

The worst company I have ever dealt with. We have a home warranty and this is who they sent out. Needless to say will not be canceling the warranty company. Our AC Unit went out and it took them almost a week to come and look at the unit. And Guess who they sent out... A man that just got out of training and it was his first week. He told us 7 times that he had to call his boss to find out what was wrong with the unit. Then they were ordering a compressor and no one ever called us back. The technician manager told us that day the part was going to be ordered. When we finally got a hold of someone on Tuesday they told us the part was not ordered because we had to authorize the cost of the R410. NO ONE CALLED US. I authorized the additional cost and they then ordered the part. Another week goes by with us calling everyday to find out when they were coming to fix the unit. A different technician can out to install the compressor and couldn't get it working so the field manager came out and got it running but now the Fan motor is not working properly. SO you guessed it we are still waiting for them to come out and install the fan motor. When we got ahold of someone at the main office they just told me it got ordered yesterday because they still needed us to authorize the repair from the original compressor. They already installed the compressor!!! They have no clue what is going on. The fan was working perfect before the first repair man came and tore the system apart. The best part .... After they installed the compressor in the first floor system it wasn't 20min later our second floor unit fried. Call a different company on Thursday night and he came out on Friday to look it over (I wasn't calling Comfort back) at 7:30am. Talk about service. He told us the unit was gone and we needed a new unit. Called ECO Green in Cornelius Monday morning at 9am and by 10:30am they had 3 guys at my house installing a new second floor system. They had all new lines, coils and outside unit done by 3pm. Guess who I am still waiting to fix my first floor system. You guessed it the incompetent company Comfort First Heating and Cooling. Please if you have the option call anyone but Comfort First read more

So, my a/c unit went out the end of May/early June and American Home Shield had them come out. When the technician came, the a/c unit started working. He only checked the a/c unit outside, and used something to measure the air flow and said it's great. He left and said if it goes back out to a call back. Well! It went out. I called them explained what happened and how hot it was. They were adamant about not coming out for 4-5 days until I said I was going to file a grievance and complete a review on all platforms. They were then kind to send the same technician who went in and looked at the zone boards, damper, etc. and realized parts needed to be replaced (this should have been done the first time). He ordered the parts on Friday. I called my home warranty to expedite the authorization. I called the company and they sent someone out Monday. The technician was super nice, replaced the parts, and left. It worked for a little bit and went back out, but came back up. I called the company today. Spoke to Mikayla, and explained what was going on. Instead of offering an apology or bring empathetic she offered an appointment Tuesday. I explained I've been very accommodating and at this point this is ridiculous. I asked to speak to a manager. She said he's not in but she can transfer me and leave a voicemail. I asked was he coming in or is out, and she said she didn't know. I left a message. Called back to lock in the Tuesday appointment and spoke to Riley who was friendly. She tried reaching a technician but was not successful so here I am waiting for the third time. With my experience I would not recommend this company. If your home warranty tries to have you use them ask for someone else! read more

They set an appointment within a week and fixed my air conditioner so fast and were so friendly

If your warranty company uses them for your claim request another because they dont seem to know to submit service reports to complete claims. I got repeat calls to schedule appointments that the tech did not even adhere to. He showed up 35 minutes early and if i had not passed him on my way to take my daughter to school before the time i asked them to schedule me I would have missed him. It took him 15 minutes to do a reveiw and my warranty company still has not heard from this company in over 2 whole business days. This company doesnt answer the phones or return your phone calla after being sent to voicemail every time. Theie chat support is useless because they are outsourced and no training whatsoe er to get the issue resolved. Im scared to even go through with the repairs once they get approved. read more