Unclear communication about what fillings I was supposed to have done (ended up with 3 more than I thought I was going to get?!), my teeth hurt so much more after these fillings than ever before, and one of the fillings they put in chipped (although at least when I went in, they didn't charge me to fix the filling). Now looking for a different dentist because of very limited scheduling options with this dentist. read more

I went to Campus Walk Dental for a cleaning after moving to Durham and needing to establish care with a new dentist. The cleaning was standard. However, during the cleaning Dr. Pilon told me that I needed to get "preventative fillings" as I had some dark spots that would "eventually" turn into cavities. I was a bit puzzled as I had only had 1-2 cavities in my entire life before this, but not wanting to question a doctor's authority, I scheduled a follow-up to get some of these "cavities" filled a few weeks later. When I went back to get my cavities filled, I was surprised that Dr. Pilon ending up doing 3-4 fillings. It was not communicated well with me what was going to be done and I found myself surprised at the price of the service. Following this appointment, I experienced a good deal of pain where the cavities had been filled which seemed unusual to me as I hadn't had this experience with fillings in the past. Weeks following the appointment, I found I could not chew on the side of mouth where the fillings had been done. They were sensitive to hold/cold and I resorted to only chewing food on one side of my mouth as a result. I waited for the pain to go away but it never did. Finally, last week I was flossing my teeth and one of the fillings popped right out. I was stunned. I promptly scheduled an appointment at another dentist who told me that the technique used by Dr. Pilon was mediocre at best, and that I would eventually need to get the fillings re-done to prevent further pain. The staff at this 2nd dentist also told me that my teeth looked beautiful and they could not imagine that I would need any fillings whatsoever, and especially not the amount that Dr. Pilon told me that I needed. Now I will have to pay to get them all re-done. Overall, I feel that was gypped out of my money with the guise of needing multiple fillings that were completely unnecessary. And not only that, they were done poorly and left me in pain for months. I would not recommend this practice to anyone. This is not from a place of trying to tear this business down, but rather to prevent others from having this same experience. read more

I am a new patient and I made an appointment on the 13th at noon. I walked in 15 minutes before my appointment to fill out some paperwork. However, the receptionist asked for my insurance information and started calling the member service to check if I am eligible for dental coverage. I waited for 20 minutes while she called. Shouldn't this already be done before the appointment? This is absolutely ludicrous. I have never encountered a situation like this, where she was on hold for a long time and she told me to reschedule after waiting for 20 minutes. Additionally, she was not the kindest person. I find the service very inefficient. At the end, I didn't even see the dentist, due to her incompetence. I will never go back again and recommend that nobody does, too. read more

TERRIBLE!! Stay away!! Was told I had numerous cavities and verified with two independent dentists that I had ZERO cavities. I understand there are variations in professional opinion, but the recommendation of Dr. Pilon did not line up with the second (and third) opinions of other dentists. When I asked to understand more about my cavities, I was met with defensiveness and vague and haphazard pointing at X-Rays. read more

This dental practice has changed ownership and I do NOT recommend it. I have waited several months to get a second opinion and went to a different dentist today. This will be a long story, but the TL;DR version is I have never had a cavity, it was suggested I have multiple by Dr. Pilon, a second opinion disagreed completely. Dr. Pilon is at best a highly over-aggressive dentist that is inaccurate at x-ray reading, or at worst someone who is trying to pad their bills. Continue below for more details. So I came here when Dr. Sadri owned the practice and overall it went well. In Fall of 2018 I took bite wing x-rays, this was at the point of transition between Dr. Sadri and Dr. Pilon, so both came to my follow up with the hygienist and gave me the all clear, everything looks good. I have never had a cavity before in my entire life, so certainly if there were warnings or watch areas or anything I would have noticed. Flash forward 6 months, it is now Dr. Pilon only. He takes THE SAME EXACT X-RAY IMAGES from Fall 2018 and now points out several areas of enamel weakness and cavities that need to be drilled. The explanation was so poor that I actually had to clarify, "are you telling me I have cavities right now?" to which he said, "yes." And I responded, "You are telling me that from these x-rays?" Again, "yes," and then he proceeded to put his dental pick in one of these "problem areas" and tell me he could feel it sticking and it should be taken care of right away. I said I would call them and went searching for dentist recommendations from friends. When I found one that seemed like it would be a good fit, I set up a new dental appointment with a different practice for ~6 months in the future. That appointment was today. I went in and did not tell them anything about my previous appointment. I let them take the x-rays, the hygienist said she did not see any problem areas, but she would have the doctor confirm. I then told her the entire story. When the doctor came in he said he could see anything "even close to being a cavity." He said he hates to say anything disparaging about another doc, but there were not even watch areas to consider. Clearly, I will never be returning to Campus Walk Dental. I feel really bad for people who do not have such a good history with dental work, most people probably wouldn't consider it would of the realm of possibility. I clearly wasn't certain either since I sought a second opinion. If I had cavities or even a watch close area I probably would not be writing this review. However, there was nothing that another dentist could even find as mildly close to a cavity. DO NOT GO HERE, you will end up having dental work you do not need--that is unnecessary pain and money out the window. read more

You may not have cavities, but this dentist might say you do. I had a dental cleaning at this dentistry last year, and only now I can justify echoing what so many others have said about this dentist online. I do not have cavities, which was confirmed by a new, different dentist today. This being the case, I feel obligated to review Duke Family Dentistry in hindsight. What was positive about my experience at Duke Family Dentistry (formerly Campus Walk Dentistry) was - well, my teeth were clean. The power did go out during my visit, but that's something I cannot fault on the dentistry. This is Durham after all, and the power seems to go out in this pocket of the city when there's a bad storm. Now for the ethical grey area. Given the numerous anecdotes of unclear or false cavity diagnoses, it can appear that this dentist's method of general dentistry is straying further away from an explanation of simple coincidence. Of course, I cannot speak for this dentist's actual credentials, schooling, or business practices. The detail of others' experiences are, however, strikingly similar to my false diagnosis of cavities from last year. I do wonder if these other patients had dental insurance as well? It does make you think... I like to think that people are taught right from wrong as they grow into and interact with society, whether that be through good parenting, compassionate relationships, or simply acting out of the kindness of one's heart. I hope that people pursue kindness and ethics in their decision making. The pattern of diagnosing "cavities" in these reviews, which parallels my very experience at this dentistry, makes me ask - is this ethical dentistry? Is this an ethical dentist? This is just a question I am asking myself. I am not accusing him of being an unethical dentist, but I also can't say he is an ethical dentist. I really hope there isn't anything nefarious behind this practice. Given the number of reviews recounting the same experience of these faulty cavity diagnoses, I am surprised that this dentist hasn't addressed the concerns across these reviews that these former patients (including me) have regarding the inaccuracy of these specific treatments. If you are reading this, I do hope you reconsider your choice of dentist. read more

Just say No! I had a strange experience when I went for my cleaning and I should have just not gone back. There were dirty towels in a pile on the floor and the hygienist was not the friendliest. There was also confusion at the front desk about my appointment and insurance. Today I returned for a small filling. I was numbed up and left for 45 minutes. I walked out in the hall to ask what was going on and was told the dentist was with her other patient. No other explanation or estimate of how much longer. She may be a good dds but I will never know since I will not be returning. read more

PLEASE READ: After this dentist has been accused of malpractice by MANY (see reviews), he has changed the name of the practice to Duke Family Dentistry to distance himself from these allegations. I am filing a report to the NC Board of Dentistry to report Dr. Pilon. He performed 10 fillings on my teeth that I believe were just for the purpose of making money. Furthermore, one of the fillings cracked just a few months later, resulting in me having to have an expensive crown put in by a new dentist. My new dentist wholeheartedly believes this was a result of insufficient work performed by Dr. Pilon. I've reached out for compensation, and have been turned down. The scariest bit of information: when I requested my x-ray records from Dr. Pilon, he claimed he LOST THEM ALL during some hardware malfunction. This is unacceptable and fraudulent behavior. Please avoid Dr. Laurent Pilon at ALL COSTS. read more

SAVE YOUR TEETH AND RUN!!!! My husband and I were both told we had multiple cavities on our last visit to Campus Walk Dental Care. After going to another Dentist and having full x-rays, it turns out neither one of us had any cavities at all! After 6 months, we both had our regular cleaning and dental check-up and still no cavities!! The new Dentist that purchased Campus Dental Care is nothing like the previous owners. He is a fraud and wants to drill unnecessary holes is healthy teeth for sheer profit. I recommend you avoid this Dentist and save your teeth while you can. The previous Owners/Dentists of Campus Walk were wonderful, however, they are no longer there and sold the practice to this hack. read more

I saw Dr. Sadri for a year and had an overall good experience at the practice. I went in February and saw a new dentist (a young male). He didn't spend much time time with me explaining my x-rays but did tell me that I required six fillings (I've only had three cavities in my life). I was genuinely concerned about my health (I hadn't changed habits, toothbrush, etc since my visit six months before where I had no cavities). My husband went the next week and got a similar prognosis. He had never had any cavities and was told he had three that should be filled right away. Our experiences combined made me cancel my appointment for fillings immediately. I just saw another dentist (7 months later) and was told I had no cavities. I understand there is a spectrum of conservativeness for procedures and fillings, but this seems like a ploy to make money without concern for patients' health. read more

Loved the practice under the previous owner. The new dentist consistently identified cavities and recommended they get filled. Despite the fact that I never had cavities in the past. The one cavity that was filled by them hurt for 9 months so I held off on additionally fillings. After reading some of these reviews I decided to visit another dentist for another opinion. The new dentist stated I had no cavities (despite Campus walk identifying many) and also noticed that my previous filling was not done correctly and I need to have it fixed. Would not recommend the new practice which is sad because we had been going there for years. read more

Love this office ! They even have a therapy office pup. He's so sweet. The doctors are very nice and go above and beyond to provide great dental care. They scanned me for free!! In case I want to do Invisalign. Amazing dental practice. Make you feel very welcomed. read more

This was one of my more pleasant trips to the dentist! I came to Campus Walk Dental Care because it was conveniently located close to Duke campus. It was also listed by the Basix Dental Savings Program, which is part of the Duke Student Health Plan (for the 2012-2013 academic year). The facilities were very new and swank! The waiting room had a spa-like feel to it. I filled out my patient information on a computer in a little room, and then was taken to the dental chair, which was very comfortable and equipped with cable tv. I requested x-rays taken, and that was done right on the spot with a swank swivel x-ray machine. What I appreciated the most was the service. Dr. Sadri was very clear and thorough in her explanations of what she was doing and what she saw. She also accommodated the fact that I didn't have dental insurance now but would soon in a few months after I graduated. Even though recommending that I wait before getting any work done meant that she lost business (I'm moving after graduation), that was still what she recommended because she knew that was in my best interest. She figured out a dental treatment plan that worked for me, and now I'm very happy with the result! read more

I feel the same as several of the other reviewers. I visited this dentist as it was part of an insurance plan through BCBS. I had seen my own dentist back home only a few months earlier for a full exam before leaving for a new school, but I like to have regular check-ups so thought a dentist close to campus would be ideal. Dr. Sadri claimed that I had a number of cavities that would cost me thousands of dollars. She was rude and condescending and warned me that I would be in even worst shape in a few months if I did not listen to her. I left feeling shaken and worried - I called my dentist at home and told him about Dr. Sadri's assessment. He told me that given I had just been to his office a few months earlier, it was impossible that I would need the amount of work she was claiming. I found another dentist in Cary the next day that was also covered under BCBS, and he told me that I didn't have a single cavity! I called my dentist back home and asked him - who was right? He apologized to me and said that unfortunately, there were some people in his field who were unscrupulous. I took that to mean I should continue to see the Cary dentist that told me I didn't have any cavities - and I definitely made the right move, I have continued to see the Cary dentist since and had no problems. Avoid this clinic unless you have money to burn and want unnecessary invasive dental work done. As a follow up to the comment from their office about my words not being "very gracious" - this is exactly the kind of passive-aggressive treatment I experienced during my visit there. Given the number of other negative reviews, it seems I am hardly the only one. Maybe they should re-consider their business practices rather than blaming their patients for describing their experiences. read more

It appears that Campus Walk Dental Care is under new management. Pros: -Dental hygienist was friendly and helpful -Dentist seemed knowledgeable and attentive -Walking distance to Duke Campus -Quick email responses Cons: -The new billing administrator is very difficult to work with -Unsettling to walk into your longtime dental office to find the entire staff changed -The office does not reply to voicemails (either with a phone call or with a followup email) Overall I like the dentist, but after working with the billing department, I will be trying a different dental office for my next cleaning. read more

I was coming here for many years to see Dr. Sadri who is fantastic and owned the old practice. NOTE: She is not there anymore and the practice has been bought by two new individuals. I met with the new dentist, Laurent Pilon and I believe he is a crook. He looked at my teeth for a few minutes and told me I had six cavities and didn't give me any chance to ask for clarification but scheduled two follow up appointments for drilling. I went to another dentist after and the other dentist said that there are NO cavities and that my teeth look great and suggested that this dentistry is not an honest practice. read more

Run away and don't look back. Don't get fooled by the fancy-looking office, comfortable chairs, and the compliments about how good-looking you are or how great your teeth are. I went to a dentist I loved and trusted before moving here for school, and haven't had a cavity or changed my dental habits in ten years. In my first appointment here, three cavities were "discovered," and I was pressured to make an appointment to get fillings. I was skeptical, and called my old dentist. He informed me they hadn't even been watching any of my teeth or seen pre-cavities anywhere. So, I did not make an appointment to return. My skepticism reached a new level when my boyfriend went for his appointment. He'd been seen at a dental school six months earlier and was given a completely clean bill of health, but after his appointment here, he was informed that he had five cavities he needed to fill right away. He didn't feel like going for a second opinion so he went through with it, and was there for hours longer than he was told. Later, at a follow-up appointment, he was told he had three new cavities! Good grief. The Basix "discount" is not worth what you'll have to pay in the cavities found here, and it's only about $20 less than the "modified" savings plan one click up to find a trustworthy dentist. read more

Maybe I caught Dr. Sadri on a bad day. She was friendly but seemed impatient and didn't want me to express my concerns at all. I needed cavity filling replacement because there's a little crack on the old one, but she insisted that I should do a root canal and get a crown, I mean the tooth doesn't even hurt isn't it too invasive to go with a root canal? I left pretty upset. I went there because I was a duke student and they offer discounts, I talked to two friends (from duke) who visited there too and neither of them wanted to return again. read more

Buyer beware. I went to Dr. Sadri a few years back because she had a link to the Basix plan offered through Duke's BCBS. She ended up misdiagnosing the number of cavities that I had, and forced me to pay thousands in uneccessary dental costs. Sadri told me that I had about 12 cavities, when in fact I had one or two. I found this out when I went to visit my dentist cousin in France. I even showed her the xrays from Sadri's office (thought they were reluctant to send). I've heard similar reports of friends leaving Dr. Sadri's office convinced they have tons of cavities (and bills to pay) when in fact they may not at all. read more

Dr. Pilon and his staff were amazing. Service was excellent! The office was immensely clean. My teeth have never looked so good! Plus Dr. Pilon isn't too hard on the eyes either. read more

Dr. Sadri has done extensive work on my teeth over the past 3 years after a long period without dental care, and while dental work is never particularly fun, she is extremely friendly and careful and does a thorough job with no shortcuts. The staff is helpful and accommodating. I've been really pleased with the outcomes and highly recommend Dr. Sadri and Campus Walk. read more

Great experience! Dr. Pilon is great at explaining what is occurring. They are very timely and communicative.

What an amazing office! Dr. Pilon and his team are professional and highly knowledgeable. The office is newly renovated, clean, and organized with very friendly staff. Always feel welcome and comfortable when I'm in for a visit. Thank you Campus Walk Dental for a pleasant and wonderful experience!! Highly recommend!! read more

I came to Dr. Sadri because of pain in my wisdom teeth, convinced they needed to be pulled, and Dr. Sadri actually convinced me not to do this very expensive surgery since I didn't have dental insurance. She was right - the pain subsided and I've been fine not having the wisdom teeth removed, two years later. She had the option to take advantage of the situation, but instead she looked out for the patient. I recently had some negative experiences with the office on the administrative/billing side of things. They really went above and beyond to turn that around - I went from totally disappointed to totally impressed in a matter of days. Dr. Sadri is a great dentist and though there have been some issues with administration, they are good people and will work with you on billing. read more

Dr. Sadri is very professional and honest. I love this place. I currently live in Chapel Tower but will move to a different place. But wherever I go, I will always come to this dental care no matter how far I am. read more

Dr. Sadri is truly amazing! She is kind, considerate and very flexible. She works within your insurance parameters to keep out-of-pocket costs low, has night and weekend hours for flexible availability and her entire team is truly lovely! Her assistants and hygienists are highly skilled, gentle and kind as well as her office staff is extremely pleasant. I definitely recommend Campus Walk Dentistry for anyone of any age!! read more

I love this dentist! They're super friendly and nice here. I'm always seen on time, which is great. I love the massage chair and the tv - great to have when you're in the dentist's chair! I would absolutely recommend this practice to anyone! read more

Great service and friendly staff! Best of all, they have massage chairs and TVs - I almost look forward to going to the dentist! If you want to book a Saturday appointment, though, you have to do it months in advance. read more

My 3 year old had a cavity. We called them and got a spot quickly. We felt welcome - it is a beautiful place (with gourmet coffee!), employees are courteous and efficient and the dentist was top notch. My son felt relaxed. The dentist was fun and gentle. No tears! Most importantly, prices are very reasonable. We do not have dental insurance and I know for a fact that it is much more expensive elsewhere! I warmly recommend this dentist if you're looking for excellent care in a modern place at an affordable rate! read more

My daughter who is 5 requires sealants. The dentist's office checked my insurance and claimed that it would be $30 a tooth, because that was what my insurance covered. Skeptical, I asked another dentist to check, and it was a 100% covered. I also did not have a good feeling the first time we visited because I was charged about $100 for a first visit fee. Bottomline: Stay away from them if you can! read more

I went to this dentist because I was in a program at Duke and didn't have dental insurance. I had bit on something hard while eating lentil soup and thought I cracked a tooth. It was evaluated here, with xrays and physical exam, and they told me the tooth wasn't cracked but that I had two cavities, one of which was in the tooth that I had thought was cracked. I went back, had the "cavity" filled and the pain was worse. I went back two more times and they ground off more of the filling/tooth each time thinking the pain was due to my bite being affected by the new filling. Each time my tooth felt worse afterwards and was more sensitive. I decided to not return there and when I graduated in August and got a job and dental insurance, I went to another dentist now 4 mo later. The pain was worse and it turns out the tooth was cracked, the root was dead after the tooth had a filling over a crack and I had to have a root canal and a crown. The 2nd dentist I saw said the crack was pretty obvious, even just looking at my tooth. The 2nd dentist also said that I did not have any cavities. This was an incredibly time consuming, drawn out process. And it meant that for months I could only chew on one side of my mouth. I don't recommend this dentist. Even if its cheaper because you have Basix. This ended up being a far more expensive, painful, time consuming process because I went to this dentist. read more

EDIT: For some reason yelp is not showing the star rating i scored for this company. I give these guys 5 stars. It isn't showing up on the actual review. I assume that this also happened with the other positive reviews that are showing up as no stars. I can't say enough positive things about Campus Walk Dental. Today I had the most recent of several appointments with Dr. Sadri and I have received exceptional care during each visit. Every member of the staff that I have interacted with, from the receptionist, to the dental hygienist and Dr. Sadri herself go out of their way to make the experience a positive one. The facility is clean, modern and if it is at all possible for a dentist's office to be luxurious, this one is. They have exam chairs with massage devices built into the backs if the patient so desires (note: these are surprisingly comfortable--say yes to the massage option!).Most importantly, at Campus Walk, they have invested in equipment that is clearly state of the art. For example, the X-ray machine is truly impressive. In the past, other dentists have taken panoramic x-rays of my mouth using multiple small x-rays that required me to bite down on either films or an electrode for them to take their picture. Maybe my mouth is oddly shaped inside or something, but the films/electrodes that other dentists used never really fit in my mouth properly and this was often the most painful part of the exam. At Campus Walk, they have an x-ray machine that rotates around your head taking perfect, non-invasive x-rays. I came to campus walk after another dentist (located on 9th street in Durham) examined me and told me that she wanted to remove all of the fillings installed by a previous dentist and re-install them. This dentist repair estimated that I would have a $4,000 dental bill. I sought a second opinion from Dr. Sadri, who repaired my teeth for less than $500. I believe that the first dentist (from an office on 9th street in Durham) was behaving in a predatory manner, but that is beyond the scope of this review. Finally, Dr. Sadri takes Duke's Basix dental plan. If you are a Duke student (including graduate & professional students) there are three options for dental care. 1) pay for it all yourself out of pocket. 2) go to a provider that offers some level of discount via the Basix plan or 3) go to one of the few providers that offers the deepest level of discount with the Basix plan. I was very reluctant about the idea of picking a dentist based on the one who offered the deepest discount. I was STUNNED to see that despite offering the most affordable Basix treatment option, Campus Walk Dental was so...fancy. In summary: This place is great. They are one of the few offices that offers the cheapest treatment options for Duke students. With a location right next to campus, this is an absolute no-brainer. You may hate dentists, but they are required. This one is good. read more

I have been coming here for a little over a year and I love it!! Every member of the staff here is friendly and professional. Dr. Sadri herself is very kind and thorough in diagnosis and treatment. I had a hard time a few months ago with getting my gum numb enough for a filling and she was patient and waited with me until we could get it done. Today she did a couple fillings on my front teeth with no issues like last time, but she did take her time to make sure the fillings look really good. They do!! You can't even see them. This careful attention to detail is so valuable when it comes to your smile. She is also very pragmatic in my opinion. She will make sure you know all your treatment options and the ways you can prevent further issues, and she will let you know the risks that could be involved with delay. But she has never overstated an issue to me. And every time I asked for clarification she explained very well. I would recommend her to everyone I know. read more

Dr Sadri and her staff are nothing short of fantastic. I've been going for several years, have gotten several fillings and a couple of crowns, and exams and cleanings of course. I have had nothing but positive experiences -- and often remarkably positive ones. Dr Sadri provides top-notch care, and her staff are all amazing as well - very nice, patient, and thoroughly skilled. The front desk staff are patient about scheduling and conscientious about billing and insurance. I look forward to seeing them every time, which I rarely say about dentists. A couple stories, to illustrate. When I moved to Durham I tried a different dentist but didn't feel I could trust that office, so I came to Dr. Sadri for a second opinion. She wanted to take x-rays, but my insurance wouldn't cover another round so soon after the first dentist. When I explained that to her, she just took them for free. Maybe it's low-cost, I don't know... but I don't think I've ever had a medical office offer to do a diagnostic test (or anything else) for free. Second story. I had a difficult crown placement and when they were setting the crown in the first time (without cement, just making sure it fit properly), it fractured. The fracture was invisible to me - I couldn't see it even after they showed it to me. But obviously they knew it, and so they sent it back to the lab -- and the office paid for it (it was their error in the setting process, not the lab's error). They could easily have declined to tell me, just put it in my mouth - I never would have known, until some future date when the crown failed and I'd have had to get a root canal or who knows what. Furthermore, most dental insurance policies state that if a crown last for less than ten years, the patient must pay full cost for the replacement because they assume the patient didn't take adequate care of it. So I would have suffered the pain and inconvenience of crown loss and likely root canal, and been on the hook for $2000 or more for an early crown replacement. Instead, her office paid twice for my crown. It's clearly the ethical thing for them to do, but I am willing to bet that very few dentists would have done that - or perhaps would have tried to blame me in some way, or tried to split the cost. For Dr Sadri's office, there was never a question - they took full responsibility and handled it extremely professionally. Third story. My insurance plan has an annual benefit maximum, but one year I needed a lot of restorations. The office administrator put together a detailed plan for how I should schedule the restorations from one calendar year to the next so I could get all the work I needed, but without going over the annual benefit maximum. Just a touch of care that was over and above any reasonable expectation for what a staff person should do. I can't recommend this office highly enough. I only wish every medical provider took such great care. read more

Outstanding service! The staff made me feel like family. The chair is a massage chair and you can even watch tv while getting your teeth cleaned. I will recommend Dr. Sadri to anyone looking for a dentist. read more

Amazing dentist who really cares about her patients. The staff is competent. Location is convenient and the place itself is amazing. Dr. Sadri is a talented dentist who cares for her patients and who answers all questions clearly. Best dentist I've met in my 40 years going to the dentist!!! Plus: massage chairs, TV, and a very welcoming staff and place. I love it! read more