I had a root canal procedure.....was referred to Dr. Mallik by my primary care dentist.. I received exceptional care by everyone .... experienced NO pain during or after the procedure..... Dr. Mallik answered all my questions and addressed my concerns... I would highly recommend his endodontics practice.... J. Hill read more

My experience at this office was friendly and professional. Dr Malik didn't rush the explanations and had a very calm energy. The incision healed nicely. He and his staff made me feel as comfortable and cared for as you can while having oral surgery. read more

This doctor has done the best root canal I have ever had, and I have had several. He was so thorough, efficient and professional I was completely impressed. Also tremendous education and "bedside manner" . Highly recommend Dr. Mallik read more

I was scheduled for a root canal through a referral from my dentist weeks in advance before the appointment. Less than 48 hours before the appointment the office called me and said my insurance would not be covering the procedure and that I had to pay in full, over $1200, on Thursday before my appointment. Have you, this appointment was scheduled for weeks, they could have called me earlier to tell me this. I asked what payment plans they had available and they said none, just one of those terrible CARE credit cards. Now I sit here in pain, waiting to hear back from my insurance to see if they can waive the waiting period. If I had known this sooner I could have reached out to the insurance sooner to get this handled. I was literally in tears on the phone and they did not care in the slightest. Extremely unprofessional. read more

Absolutely amazing experience with Dr. Mallik!!! I am usually terrified of the dentist, but that ends today. Dr. Mallik listened and was patient, kind, & sympathetic during my consultation. My previous experience with another dentist resulted in 18 shots of Novacaine and she couldn't get me numb for a root canal. He listened to my fears and promised this would not be the case. His amazing staff squeezed me in for an urgent root canal. (Thank you Heather). I had my root canal today and experienced ZERO PAIN. This has never happened before. He worked diligently, checked on his work with multiple x-rays, and asked me every 5 minutes how I was doing. I am so grateful and will recommend him to everyone I know. Also, major kudos to Stephanie for her assistance and for being so professional. The office is clean and Dr. Mallik is the best! (FYI for other dentist, please add a pillow, sunglasses, and a teeth guard (to protect other teeth not being worked on) to your practices. These items really add value to the experience.) read more

Amazing, attentive care by skilled professionals! Handled root canals for me and investigations that were necessary to determine cause of other issues and were the only folks to successfully figure out what was going on with my tooth and didn't just charge me a fortune for unnecessary work like some folks do. Love these folks! read more

Had a problem with one tooth. Took X-rays of my entire mouth (8 X-rays) and 2 CT scans because the first one wasn't position positioned correctly. Refused to give my flash drive back with a CT from another dentist. read more

Went to this doctor for three teeth during an approximate 10yr time span and two of the three he worked on had major problems afterwards. Not good! The kicker is that I thought this guy was actually a good-hearted doctor. Unfortunately, this is not the case, and the straw that broke the camel's back was my last visit with him, Thu, Oct 1, 2020. A root canal he performed was causing problems so I made an appt. Keep in mind this tooth is causing severe pain and is keeping me up at night. They were able to make a "consult" appt. I get to his office and his front office staff was very rude. I have a nerve injury that makes writing difficult, and all I can say is that I did not feel very welcomed, to say the least when I informed that I'm unable to complete the paperwork. They should get with the times and provide some automated options. Nonetheless, I get into a room and wait almost a half hour before the doctor comes in. He greets me, but says the wrong name! He doesn't even know my name. He then denies that the tooth causing problems is actually a tooth he worked on. He finally relents and admits that it's his work. He says the tooth needs to be retreated (another root canal) but he can't see me until Oct 26th! Totally unacceptable as I'm in severe pain due to his faulty work! I then have to follow-up with him to hold his hand to get him to write prescriptions for me. Thankfully, this happened right before he closed for the day! In addition, when I ran out of pain meds, he refused to prescribe more. Keep in mind I'm in severe pain and he won't see me until Oct 26th. I have at least 3+ weeks to endure before the appt and I have no pain meds. Totally unacceptable, again! Fortunately, I found a professional that cares enough of people that he got me in short notice, and am now working towards a pain-free solution. In my experience, I've had numerous root canals, and Dr. Mallik's work is the worst work I've ever experienced! Also, he denied he performed the faulty work in question, and he also kept me in pain by not either getting me an appt sooner, or prescribing more pain meds. DO YOURSELF A FAVOR AND AVOID DR. MALLIK AT ALL COSTS! read more

I had an EXCELLENT experience with Dr. Mallick and his staff! I was in considerable pain and the front desk went to a lot of trouble to work me in for treatment the same day. Everyone was friendly and seemed to genuinely care about me. Dr. Mallick is personable, friendly, calm and has a good touch. He even texted me later the same evening to ask how I was feeling. I really appreciate the level of care I received AND the practice's attention to masking/cleaning measures. Highly recommended. read more

Dr. Mallik is a wonderful endodontist who works hard to make you feel at ease. I have extremely sensitive teeth and went to him for a root canal. It was painless. His office staff are also highly professional. I highly recommend him. read more

I am a health provider (physician & now counselor) and have never seen a more patient oriented provider than Dr Mallik. His explanations, comfort- consciousness and patience could not be better. 10 stars! read more

Let me say off the bat this review has to do with this dentist's business practice rather than the dental work he performs. (See other reviews here for that). I got so many red flags ahead of time that I never made it past the front desk. Red Flag #1: Unfriendly and disorganized office staff I was referred to Dr. Mallik by my primary dentist for evaluation for a possible root canal. I received a voicemail from his office a day or two after my dentist made the referral. When I called back, the person who answered the phone spoke with a very rude tone. She said she couldn't find my paperwork and asked if I'd already been referred. I had to point out to her that she had called me from the referral paperwork she had received and I was returning her call. I played the voicemail she had left me back to her. She suddenly unearthed my paperwork. She then proceeded to "tell" me my appointment day and time without asking about my schedule. I told her the day/time did not work for me which seemed to irritate her. She finally asked me what would work. We agreed on a day and time, and she assured me the practice does reminder calls before the appointments as these are helpful to me with my busy job. After a couple of weeks, I called back to double check the day/time of my appointment since I hadn't heard anything and thought I may have missed it. I gave her my name, and she gave me the date and time. I said "Oh. That's tomorrow. I'm glad I called. I thought you guys do reminder calls". She replied "Oh yeah. I was getting ready to call you." Red Flag #2: Several patients at a time Endodontics is different from regularly dentistry in that the work is more involved and typically takes longer. More consultation is required as you often need to consider "long term" options. I have terrible teeth and have seen many endodontists over the years. One thing that has been very consistent in my experience is that endodontists tend to see only 1 or 2 patients at a time because of the complexity and time required mentioned above. This was not true at Dr. Mallik's office. There was multiple people in his (very small) waiting area, some going to the back and some coming out. Not only was I concerned I would not be given the necessary time and attention, I was worried the appointment would be longer than stated because of the wait. After all, I had to go back to work. Red Flag #3: Pay before service or "Show me the money..." and Red Flag #4 "People run out of here without paying..." Be suspicious of any outfit asking for you to pay for a job before the job is done (or even started!). As I sat in my chair in the waiting room, an older gentleman was called up to the desk and was asked for his payment before he was to be allowed to go back to see the dentist. The guy looked shocked and said "Pay before the work is done?" The receptionist -- who had clearly heard this comment many times -- replied, "That is Dr. Mallik's policy. We collect payment first". The gentleman replied that this was a very unusual business practice. The receptionist said "Well. We get a lot of people who just run out of here without paying anything." All I could think was "Is that really true? And if people are running out of here without paying....why?" And that was Red Flag #4. Red Flag #5 Too Much Information requested or "the straw that broke the camel's back" The receptionist handed me papers that I needed to complete prior to service. I was a little annoyed that -- unlike every other modern practice -- these had not been emailed to me ahead of time, but I sat down to do them. The wordiest document, of course, was about the patient's liability for payment, but I was most concerned by a basic information sheet that requested I provide, among other things, my name, date of birth, social security and driver's license number. These things are all that are needed for someone to steal a patient's identity. I have insurance and excellent credit and told the receptionist I would not provide my SS# or driver's license number. She informed me that I would be required to have a copy of my driver's license in the file. What?! "That's Dr. Mallik's policy" she said as if that explained it all. It occurred to me that this information was being gathered in the spirit of paranoia that the customers "run out of here without paying..." It was very clear to me that customers at this practice are not trusted and are considered, first and foremost, crooks looking to flee the scene without payment. Very offensive! This was the final straw and I asked to speak to Dr. Mallik. After waiting for 15 minutes (already into my appointment time) and the doctor not appearing to speak with me, I asked for a refund and left... Red Flag #6 I never got a follow up call from Dr. Mallik to find out what happened... Enough said! The message I went away with: This practice is all about the money. NOT the patients. AVOID!!!!! read more

I went there to have a consultation with the Malik. I am a student with basically no income. He said in order to have a closer look with the tooth, I have to do a CT which costs 175 dollars. I said I needed to ask my parents to see if they agree with doing it. He said ok. When I am waiting on my parent's response, I recalled a cold test that my family dentist has done on me before and I asked Malik about it. He laughed at me and saying you can do whatever you want. I felt like he despised me because I need to ask if my parents would sponsor me for the CT. When I was texting my parents, he and the nurses were laughing and talking about whether I need a root canal. I felt really bad about their attitude and their disrespect. read more

I had a really good experience with Dr. Mallik. He was kind, caring, and super personable. The office was clean and pleasant too.

I initially visited Dr. Mallik's office for an emergency appointment. I had an abscessed tooth for four days (that I thought was a sinus infection) and was sleep deprived and in severe pain. My dentist confirmed that I needed a root canal and would need to go to a specialist. I called Dr. Mallik's office, and Heather helped me schedule an appointment for the next morning and told me how much my out of pocket expenses would be. She was wonderful- very friendly and patient with all of my questions. When I arrived for my appointment, I was seen on time. Dr. Mallik came into the room and introduced himself as "Bobby." This immediately put me as ease. I was a bit anxious considering that I was in significant pain and hadn't slept well in four days. He told me that everything would be just fine- and it was. During my procedure (both in my initial appointment and my follow up) he checked in with me regularly to make sure I was okay, as did his wonderful assistant, Lilly. Dr. Mallik and his entire staff were professional and kind, and really took the time to explain everything to me. I would highly recommend them! read more

I did not have great experience with Dr. Mallik. I went in for a root canal referred my dentist when my usual Endodontist was out of town at a conference. As expected, I was in significant pain after the procedure, and called his office to follow up on what I might do to further minimize the pain. I NEVER got a return call. When my wonderful referring dentist's office called to check up on me, they were shocked Dr. Mallik never returned my calls. My dentist then called Dr. Mallik's office to get the scoop and was told Dr. Mallik did return my call----which never, ever happened. I initially wrote this off as a one time misunderstanding. On my second visit, I realized that this seems to be how this dentist operates---which is shocking considering how much he charges!! Today, I went in for the second part of my root canal with Dr. Mallik. As I always do with my regular dentist, I called the office the day before, and asked them to call in some pre-appointment meds I needed for the procedure. They said Dr. Mallik would have to call me back later that day. Again, I never heard back from him that day, or the morning of my procedure. When I came in for my appointment, I asked him why he never returned any my calls, or even just called in the needed prescription to the pharmacy info I left? Initially said he was wrong and should have followed up.... them tried to blame me for his lack of follow-up by asking why I only called the day before the appointment to get my meds! Dr. Mallik's is very expensive, ($1700 for two hours of work), and yet his patient care before, and after procedures, belong in the dental hall of shame! Their are a great many wonderful dentists in Durham, I suggest you try one of them instead. read more

Don't waste your time,with Dr. Bobby Mallik or his staff, very unpredicatble and unprofessional. I went to see him 3 times under the recomendation of Dr. Fletcher who told me I needed a root canal right away, and I did, but Dr. Mallik treated me like a junkie seeking pain meds, I had Dr. Mallik do work for me before, so I was no stranger to him. He ignored Dr. Fletcher's request to give me a root canal charged me over $100 for the visit and told me to get a night guard. That night I ended up in the emergency room in severe pain, with a severe infection that almost killed me, I will never go back to this guy again, he can be nice, but you don't know what day that will be, his staff treated me like a crazy person not knowing how I bad my pain was. This seriously could have killed me. It's a shame because he was nice taking my money. read more

Best. Endodontist. Ever. I had such a good experience going to Dr. Mallik for treatment. He is very reassuring and it is obvious that he really cares about his patients. The procedure went great and I felt like I was in really good hands the entire time. I wouldn't hesitate to recommend him to family and friends. read more

Both the doctor and his assistants locked the door on my husband waiting for his scheduled 2pm root canal appointment and gave no reason or thought to the fact that they are perhaps the most inept, unprofessional dental group ever know to mankind. A complete and utter joke of a professional dental operation. Do not ever consider going here. read more

Dr Mallik is an excellent endodontist. He uses up to date technology but more importantly excavates to a great degree by hand. As a dental hygienist I always prefer hand scaling over electronics because nothing replaces tactile sense. I had no pain afterwards, just some achiness in my jaw at the injection site. Root canals are always expensive, but considering the alternative of losing a tooth and having a void in your smile and chewing capacity. The other alternative is an implant and then a crown on top of the implant, which is more expensive, more visits and a long drawn out procedure. I have no hestiation in recommending Dr. Mallik. read more

I was referred to Dr. Mallik by my own dentist because of a problem with an old root canal that was beginning to deteriorate. I personally accompanied a friend of mine who had a virtually identical problem as myself. She told them that she had dental insurance and was treated like royalty. I don't have dental insurance and was treated like dirt. I asked them did they have any type of payment plan and was grudgingly told, "You can apply for CreditCare." That is a credit card for patients who need help paying for their care. I applied, was turned down, because of credit issues caused by my estranged wife. So, in a nutshell, I guess Dr. Mallik and his gang are okay as long as you have money but if you don't forget about going there. I'm not very happy with any health care professional who puts the almighty dollar ahead of a patient who is in pain. After this experience, I wouldn't go there if I won the lottery! read more