Where to begin? I had a crown done here and after two years it broke while I was flossing. It came off and was also chipped. It never felt right in the first place. Always felt big, as if I had something stuck in my tooth. by then I had switched dentists so I went to my current dentist. Long story short, both the temporary crown and permanent crown they did for me feel so much better. After the initial and expected pain and discomfort of the procedure went away I feel so much better. This new crown feels like a natural part of my mouth. read more

I kept getting texts for months saying it was time for an appointment and trying to schedule with me (so they knew how to contact me). Then I get a letter saying they turned a small balance (under $100) in to collections. I didn't even know I had a balance! I would have immediately paid it! Not once did they text me about it or send me a notice as they have my address/phone number. I called the collections company, paid it and switched dentists. read more

I've had consistently excellent experiences here. Friendly and knowledgeable staff, state-of-the-art equipment and a focus on disease prevention. read more

Dr. Turner and their staff are not only indulge in billing fraud, they are also great liars. Dr. Turner - You know very well you are lying! Cheating people is not going to help you grow your practice. I can tell you this upfront. You dated an indian Guy, you would know all about karma. It will come back to bite you 3 times over. I'm not surprised he dumped you. You have said in your own reply to my earlier review, that you quoted me the very worst case scenario and took the payment from me up front. So how did the cost double up, when it came to filing the claim? Your front desk receptionist, confirmed to me I had paid in full for the entire procedure and gave me a receipt. When I have paid you in full for the entire procedure (exactly as you quoted - the worst case scenario minus the adjustment you made) why have you increased that cost in the claim you filed to my insurance company? If you don't correct this and file my claim correctly, I will be making a complaint to the authorities and to BBB. Also, I have provided you with all of the correct information to file the claim, yet you have deliberately filed it to the MI delta Dental, Instead of the MN Delta dental, whose PO box address is at the back of the card. You need to correct this, because i will not let you get away with cheating me again. You did this many years ago when I last visited you, so I know now this is a pattern. read more

Multiple people in our family have been going here for about 2 years. I've been in the triangle area (Durham and Hillsborough primarily, with a good stint in Chapel Hill/Carrboro) for about 30 years. This is definitely my favorite dentist ever. The main thing I like about it is that everyone is very gentle and knowledgeable. They also seem to have a lot of new gadgets and such that make the appointments easier. Dr. Gadol is very nice, and offers information in addition to diagnosis and recommendations for procedures. Shawn and Courtney (hygienists) are excellent. They keep discomfort to a minimum, are informative, friendly, etc. If I ever have to move, Gadol will be hard to replace. read more

Agree with the money making comments. Went in as a new patient for a routing clean. She said we need to replace all of my silver fillings even though I wasn't having any issues. First replacement, i experienced severe pain with chewing. Come to find out a crack had formed in my tooth. Again, no problems prior to this replacement. A root canal, crown, and $1800 later, tooth fixed. I never went back. read more

I also agree that making money is their priority, and my teeth were not. I moved to Durham a couple of years ago and they were recommended. The office is very nice and so are the staff, so I am giving the staff the 2 stars. I have great teeth. I floss daily. The dr. told me I have a cavity in a tooth that had been previously filled, it seemed odd to me because my teeth don't bother me but I am in my 40s, so it could happen. (In retrospect I should have asked to be shown the cavity on the x-ray, which my old dentist would do.) I went back, had the "cavity" filled. Part way through the procedure the Dr. started clucking about the previous work done, she was muttering "I don't know why people do what they do"... but wouldn't elaborate on what she saw. Before I moved I saw my previous dentist for 30 years, and so did other members of my family, he is well respected in the community, particularly for his good work and honesty. Gadol dentistry on the other hand, sold me expensive toothpaste which someone who is qualified told me will not do anything and found the sales pitch I was given hilarious. I would have been sold a sonicare if I didn't already have one. I was told my wisdom teeth needed to be removed. I said I would think about it. The next day I received a call from the dental surgeon's office trying to schedule the procedure having been told I had been referred. (I said no thank-you.) The total came to $735 and I don't have dental insurance. I went to another dentist, he said my teeth are in wonderful condition, and that my old dentist had done great work--"whoever did these fillings did a beautiful job..." and, that my wisdom teeth are just fine for now. read more

The dentist and the staff were great! We were able to get an emergency appointment in a very timely manner after being referred to the practice by my child's pediatric dentist. Everyone was personable, courteous, and professional. The Covid protocols made us feel safe. read more

I have been to many dentists over the years, and liked almost none of them. Dr. Gadol and her staff are fantastic. They explain options clearly, answer questions thoroughly, and do great work. I trust Dr. Gadol's advice completely. In addition, they are friendly and are great with insurance filing etc. read more

Really outstanding care and a wonderful atmosphere. The staff always seem genuinely happy and caring. I came to Dr. Gadol after a poor experience with a local Raleigh dentist, who I felt tried to "up sell" me on a lot of unnecessary work. This experience was the exact opposite, with dental care that was based on medical expertise and not making money. Dr. Gadol does a fantastic job of explaining the work being done and minimizing unnecessary pain. Nice little perks like choosing your own music and a bright, open office. read more

After taking both of my children out of school, my mom took them to see Dr. Gadol as new patients. She would not see them because I wasn't there to sign paperwork. I called and gave verbal permission, said I would come in later to sign (I had a work meeting I could not miss), or would send a an email with the form signed and then come in later. They would not accept any of those options and refused to see my children. It took us nearly 3 months to get an appointment. No one told us this was a requirement when we made the appointments and told them my mom would be bringing them in. Terrible terrible customer service. They lost 4 new patients as a result. read more

I've been seeing Dr. Gadol and her staff for over 2 years and have had a great experience. Everyone is pleasant & professional. They pay close attention to my questions. My teeth are happy:) read more

A lot of care and attention by front desk, hygienist, and dentist. I'm new to the Durham area and do not yet have insurance or much of a dental budget. I went there for a root canal infection and they got me in for an emergency visit right away, were very thorough in explaining the issue, and just focusing on that for now. It was a very, very affordable visit, especially compared to other dentists that are not nearly as good. I will definitely be back for cleanings, exams, etc. and am only sorry I didn't go sooner. Clean, lovely offices, with new equipment, making for a comfortable and less nervous experience than one might have in your average dentist's office. read more

I spent years avoiding the dentist due to very bad experiences through my teenage years, and maybe visited a dentist twice during my time in college. What finally brought me back to a dentist was word of mouth about this phenomenal new dentist (this is some years ago, not too long after she had started practicing) who was friendly, skilled, and - what was more important to me - gentle. I have/had really sensitive gums, so the gentle part was essential. When I first started going to Dr. Gadol, she was on staff at another practice, but her reputation was well-earned. Both she and her hygienists were gentle, friendly, and kind, and handled my sensitive mouth with care. When she established her own practice, I followed her - and so did many of the hygienists from the previous practice, because they preferred working with her. I've seen Dr. Gadol's practice grow, and not just in size and case load, but also with the typical growing pains of finding good staff for an expanding practice. I've had one bad experience with a receptionist in the close to 10 years I've been seeing her, and he was not there the next time I went (yes, I'm saying she let him go for sub-par service). The prices are on par for dental practices, from what I've seen, so I'm not sure exactly what happened with the two negative reviewers. When I had a brief period without dental insurance, they were flexible with payments, and worked with my situation. I've since recommended many people to Dr. Gadol, including my parents when they moved to the area, and friends and coworkers looking for new/better/less expensive dentists. Is she or her practice perfect? Surely not; no one is. Is she the best or, at the very least, one of the best in the area? Definitely. I wouldn't go to anyone else, and I certainly recommend her and her practice. read more

I agree with the prior review about making money. I walked by the place and it looked nice enough from the outside (despite being in the same building as some low grade fast food-esque establishments, each with horrible reviews in and of themselves). I needed to switch to an in-network provider so I called and confirmed that they were in-network for my plan right away; they said yes. After the receptionist was exceedingly rude to me for twenty minutes, collecting endless information that should really have been collected on a form instead (employer, SSN, address, phone, reason for leaving prior dentist, all info on front and back of insurance card, etc.), they finally revealed that they were NOT in-network as they had suggested prior. Not only did I have to listen politely to someone be rude to me for twenty minutes for no apparent reason whatsoever, but to top it all off I was misled and my time was completely wasted without apology. Are you ready for the climax? I finally squeezed out of them how much they charge for a cleaning... like a used car salesman, in between bumbling excuses and verbal flatulence, they finally admitted: at least $340 for a new patient!!!! This is DOUBLE the normal provider rate. To top it all off, their schedules were inflexible and they tried to act like this was my fault. After they lied to me about how my out-of-network provider would still fully cover these outrageous charges (which I know for a fact to be patently false and was the reason for me switching dentists from an out-of-network provider to begin with -- this is from a 5-star one on the dental board who charges a hefty $200 for cleaning AND x-rays combined, a fee which pales in comparison to this con job), I finally considered this a sunk cost. Save your time (and your wallet). There are much better dentists for much cheaper, with friendlier staff, who actually care and don't just want to make money. What a scam! read more

Caveat emptor (buyer beware). I starting going to Dr. Gadol a year ago and found her services to be professional but felt the office was more interested in making money--pushing bigger ticket procedures that they could charge my insurance plan rather than emphasizing routine oral maintenance. After a routine checkup, Dr. Gadol made a plan to have every one of silver fillings replaced and to have a root canal finalized. Even though none of this work was emergent, I was fine with these procedures as long as my insurance was going to cover the bulk of the cost. Unfortunately, in their rush to schedule all these procedures, they neglected to make sure that associated costs would be covered by my insurance which resulted in me being charged over $800 for care that would have been covered if we had waited two more months. Two letters of complaint to Dr. Gadol's office were not responded to - very unprofessional and overall a very disappointing experience! read more