Our parents had been in the same house for 55 years. They were going to move 400 miles away to be…read moreaway from Western New York weather. I got quotes from a couple different companies, but Wayfinder stuck out. For price, and for the "value added" services that can't be measured. The homeowner insurance for our parent's policy was pretty comprehensive - so we were going to opt away from getting insurance through Bekin. Dale from Wayfinder asked us to confirm if all perils were covered - including if a Bekin representative accidentally damaged the contents. He was spot on - that specific peril wasn't covered- so we decided to add the insurance coverage. We never needed it - these guys were so careful, and everything arrived in great shape. A team of 4 guys came to moving day in Jamestown and each one was as nice as the next. One guy stayed on the truck to organize each box and item as it came onto the truck, one guy took care in itemizing each item as it was loaded, and two guys carried the stuff into the truck. From the basement, from the first floor, and from the second floor. No nicked corners, no problems. They understood that they weren't just moving "stuff". They were moving a life. They helped us settle up some of the remaining furniture into place since the full contents weren't being moved. I wish I could remember each of their names. I think Ron remained on the truck, and James did the diligent inventory work, but I may be wrong. They were all so kind. It was an emotional day for us all, and they were compassionate and professional. Brian, our driver, was there in Jamestown, and right on time at the designated time in Virginia. He was professional, and helpful. He brought Jose for the unloading part in Virginia. What a sweet man he was. Both Brian and Jose went out of their way to indulge all my - "this goes in my van" - and - "please take this from my van and bring it inside" and efficiently get everything off the truck and into the apartment. I never felt rushed as I went through the checklist and and made sure each box/item was accounted for. Back to Jose - not only did he notice that the bed would likely slide because it would be on hardwood floors - he recommended that we get little feet for the legs of the bed - but he noticed that one of the workers felt uncomfortable. She was leaving her shift at the facility - and the moving truck was near her car. She had plenty of room. But he asked if he could help - he stopped what he was doing - and he got her keys - and backed her car out of her parking spot -and away from the moving truck. So incredibly thoughtful. I would decidedly use them again. They get it.

From the owner: Wayfinder Moving Services is a moving, packing, and storage company that strives to have the best…read morecustomer service in the moving industry, all while being the best company to work for. When you hire a mover, you are not only hiring someone to move your stuff, but you are hiring someone to help you navigate through the moving process. Professionalism, training, and behind-the-scenes systems are how your valuables get from Point A to Point B, staying completely intact. Yet, at the same time, moving shouldn't be so serious. While we are known for our extreme care and conscientiousness, we have a culture where smiles, jokes, laughter, and light heartedness are the rule, not the exception. After all, we are just a bunch of grown men playing with dollies Our mission: To break the mold. Without breaking your stuff.