We are in awe of how well planned all the ferry terminals in Canada are. Multiple lane entries to…read moreembark on your ferry and at the checkin you get assigned one lane. The best part is you can just leave your car parked in that lane and walk to nearby terminal building to use restroom or eat or shop. The one in Nanaimo had decent food options. We tried from three places. Chachi's Mac n cheese, Hiro veggie and tofu udon and pizza place that had tandoori chicken pizza. All three were great. There is plenty of tables for you to sit and eat. There is also a small play structure outside that kept the kid busy. The restrooms were clean. It was 10/10 experience from embarking to disembarking. BC ferry itself offered clean restrooms, cafe to eat and a small play area. They also gave crayons and a picture for coloring. The most positive experience with the way it is operated. Note: if you want to change reservation the ferry timing there is a fee per person. Tip: if you are in lower vehicle deck you have to get down. But upper decks

Departure Bay is located north side of Nanaimo. It only has one berth and it only goes to Horseshoe…read moreBay. I was surprised that this ferry terminal has a food court and gift shops. It is a much more convenient location for us in terms of heading home or getting to Nanaimo. We usually take Swartz Bay or Dupoint. Only complain about this terminal is that you have to drive into Nanaimo and the traffic is not always the best.

better than usual trip from Duke Pt to Tswassen - ferry was on time for the first time in many…read moretrips, and boarding was smooth and professional. food is never great but lentil soup with yam fry poutine is a quirky standby. worth looking for whales!

What can you say. This is a service that runs between the mainland of vancouver and the outlying…read moreislands. They can be very busy, and you should where at all possible to make reservations in advance.

I like this port. Duke Point (Nanaimo) is less busy compared to Victoria. On top, the ride is also…read moresmoother. Pickup is less chaotic. On the ferry to and from Nanaimo, you can get white spot food which is nice. Plenty of parking at this port.

Ferry from Nanaimo to Vancouver [British Columbia]…read more We booked a reservation for an early departure to guarantee a spot in the ferry. Sailings depart from Duke Point to Vancouver (Tsawwassen). We had to arrive at the terminal between 30-mins to an hour prior to our scheduled departure. Sailing time was about 2 hours. Amenities inside the ferry included a snack and coffee kiosks, vending machines, ATM, waiting area, lots of seating. Positive experience. Review #3178

Convenient coming from downtown vancouver, but theres nowhere to wait inside as the coffee area is…read moreTINY. Also, our sailing was 25 minutes delayed so we stood for over 45 minutes in the bitter cold wind. The boat itself is surpisingly run down for how long this company has been running. Buiness class isn't worth it, the seats are gross.

We were traveling from the US and had a Hullo ferry schedled to Vancouver Island to coincide with…read moreour arrival at the airport and a waiting rental car. The day before our departure we were informed by email, without explanation that the ferry had been cancelled. I booked the next ferry 3 hours later and rearranged car and hotel arrival reservations. We arrived in Vancouver and now had 3 hours to spend in the rain so we took a taxi and found a place to eat near the ferry. HALF AN HOUR before the new ferry departure time, I got an email that it was also cancelled for weather conditions. It was raining. It's Vancouver!! Duh. The rental car person suggested we take the BC Ferry, about 20 min taxi ride away. It's 30 minutes slower but they never cancel. We arrived at our destination past midnight, exhausted and wet. Upon talking to a number of Canadiensy it is not uncommon for Hullo to cancel without reason. I highly discourage booking with them.

Love taking the ferry!!!! It's the only way off the island to take our car onto the next travel…read moreadventure!! We tried the cafeteria for breakfast. I had the traditional breakfast with bacon, potatoes, toast and salsa. My eggs were over medium. My husband had the traditional breakfast with ham, croissant roll and his eggs were over easy. I also ordered a pot of tea and asked if I could have a refill pot of hot water after I finished this one. The answer was yes. There are many places to see on the ferry and my next choice was the gift store. Every gift store is different. This ship didn't have the British Columbia section of books for sale, but they had nice looking clothes for men and women. I took my reading selection and finished my time next to my hubby with my cup of unfinished tea. Next trip I will provide photos.

What a nice mode of transportation. I rode the ferry as a passenger aboard. I guess you need to…read moremake reservations for the cars if you want to take it onboard but since i visited on a long weekend, it was sold out. We bought tickets at the booth, quick and simple. You then wait for your ferry to arrive and you enter. Nothing fancy but easy to get on and off. They have a "White Spot" on board if you want food. Pretty views. Clean. Great way to get across.

This experience was the best part of our trip! The pilots were exceptional and very professional…read more It was so enthralling to fly from Victoria to Vancouver and back again. Going to Victoria we flew a single-engine plane, which may have been older, but was so exciting. This trip took longer so we had more time to savor the beauty of the water and islands speckled throughout the landscape. On the way back, we flew a twin-engine which was faster but almost as exciting. The representatives were a little officious but they could not damper the excitement of these flights. We booked the flights and a tour of the Capilano bridge through Harbour Air and could not have been more delighted.

Horrible service! They cancelled our flight with almost no notice despite deciding to do so hours…read moreearlier. Instead of flying to Vancouver from Tofino we got the privilege to ride in a shuttle bus across the island to Nanaimo as there were no other options by the time they told us our flight was cancelled. They sited poor weather yet it looked very clear to us and to Apple weather app across the entire island. Other float planes were landing while stuck waiting for their shuttle. Flying costs 3x the price, yet no compensation was given. Horrible customer service. Think hard before booking with them.

I've taken this ferry from Victoria to Vancouver a handful of times over the years. This was the…read morefirst time I had reservations. Because of an accident, I had to change my reservation to a day earlier. We needed to get off the island ASAP and get back to the states in case my wife needed to see a doctor or be hospitalized. Customer service was good to work with. They listened to my story and helped me change my reservation a couple of times. No waiving of fees, not that I was hoping for fee waiver. They did their job and was able to make reservations on the ferry that my wife wanted. Car boarding instructions was a little unclear. I wanted to keep my wife in the car as we made our crossing. I was told that we were supposed to go up to the seating area. Later on I found out that she could've stayed in the car. It was a nice ferry ride from Victoria to Vancouver. It was very smooth compared to the Port Angeles to Victoria ferry ride where it was a little rough. Also, the BC Ferry to/from Victoria and Vancouver is scheduled for almost every hour. BC Ferries is like a well oiled machine. I most likely will take it again to make up for what our medical emergency made us miss.

The Swartz Bay terminal is really well organized and labeled. I have used both the vehicle side and…read morethe walk-in side many many times. For walk-on, the waiting area is very close to the entrance to the terminal and so you can arrive quite late and still make it on to the ferry. There is a free luggage check-in service from Swartz Bay to Tsawassen that I use all the time. Just weigh the bag, attach a heavy tag if necessary and slide it down the baggage slide! I love it as I don't have to carry luggage onto the ferry. Luggage arriving from Vancouver get put on the carousel outside - it can sometimes take awhile to arrive. From the vehicle side, it's very easy to get on with a ferry reservation. If arriving early enough, there is very little lines to get in and service is very fast. There is a small cafe once in the waiting area to use the washroom and grab snacks. The terminal staff are all very nice and informative. Everything is well labeled so visitors won't get lost. It is also pretty clean considering how many people travel through each day. On holidays and weekends, it can be crowded. There are two bus lines that go to downtown which are very slow and get crowded quickly. Sometimes it won't even be able to fit everyone and people have to wait at least an hour for the next one. There are taxis that typically wait outside the terminal, but there are usually very few so be sure to get outside quickly.

Had a great experience with aquabus today - great customer service and staff seem genuinely happy…read moreto be there. Deckhand Darby did a great job at helping us with directions!!!

Wow! What a fun way to get around various places along Vancouver's waterfront…read more Our all day pass was $22 per person which seemed fair to us.

A really nice way to get across false creek from one side to the other. The tickets are pretty…read morecheap at a few dollars each depending on where you're going - even if you don't have a particular destination, it's fun to just ride along. It's pretty hard to tell which direction the ferry is going next though unless you're very familiar with the routes, so make sure you ask the driver just in case. I find that the ones I've interacted with all ask you where you're going before letting you on, so at least I haven't taken the wrong boat yet. They have a zone system for ticketing and at first it was a bit confusing for which zone ticket was needed to go where. But they have nice maps at each stop so it wasn't too hard to decipher after awhile. The boat drivers were also pretty nice and were happy to answer questions about tickets. I took the boats during the Big Picnic event at David Lam park. There were other people on the boat but it was not crowded at all. Boats also came all the time and so we didn't have to wait much before ours came. The boat doors were left open when I rode the boats and so it was really nice to be able to take pictures and videos without obstruction from the windows or clear screens. The creek is relatively calm most of the time and the rides are short, so most people probably won't get sea sick.

A fabulous way to get to Granville Island from Vancouver's West End…read more We walked down Thurlow to the corner of Beach and found the False Creek Ferry docked near the aquatic center. They leave every 5 minutes. For a modest sum we ferried across to Granville Island. What a pleasant experience and easy way to go to Granville Island!

Very accommodating! The staff is friendly and they really make sure you're comfortable and know…read morewhat's happening. I appreciated the help with my bags and the quick fix of my mis-fired reservation. I needed to fly out of South Terminal but I booked out of Vancouver Harbor. Not a problem and it was $6 cheaper so they refunded the difference. Appreciate they help!