We ran out of gas in our truck , after hours, while pulling our boat out & one of the workers just happened to be doing a little drive by and immediately helped us out with a gas can and funnel! Super friendly and kind Will be using them to launch the boat for the summer! read more

The folks were so helpful and polite. The only problem I had is that they gave my boat to another person that had the same last name. So I think I got a boat that was a little more beat up than the one that I originally thought I was getting. Either way it was a good boat and we had a great day. We highly recommend Dukes Creek Marina. read more

Had such a great experience with Duke's Marina we came in from California and rented a boat from them for the last 2 days and they were so accommodating and friendly. If you need a boat or some good ice cream or pizza this is your place see you next time. read more

Been storing our boat here for a year. Most of the staff at the marina store are good. Some of the younger summer help need to focus on customer service and how to interact with customers. A little too interested in themselves. The shop is fantastic! They have worked in our pontoon and jet ski. Very friendly and diagnosed problems quickly. Good turn around. Zach in the shop was great! read more

Dukes Creek Marina is the way to enjoy your summer for any special occasion!!! They are super professional and have outstanding customer service. I have been going to Dukes Creek for over 15 Years. Every time is always the best! The boats are always in excellent conditions and well maintained. The front desk and deckhands are super friendly and very informative. I will try to sneak another trip in before the season ends. Thanks for an amazing time always! read more

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We've rented twice now from Dukes Creek Marina. Both times the boats have functioned properly and we've enjoyed our time on the water (8 hrs for a full day rental). They rent towables, allow dogs (for a pet fee), and make pizzas since places won't deliver to the marina. You should always take a picture of the prop of the boat before you take it out as it could be a different person checking you in. read more

Duke's Creek Marina - 8 person pontoon rental - Boat Repair Near Me - Bumpass, Virginia

We rented a 10 person pontoon for 4 hours on Monday and we had a very good experience. The staff was super helpful and polite. The boat was very clean and in good shape. Then We were able to grab some snacks and some bait to go fishing and just add it to the tab. At the end the tab was actually less than I expected! We will definitely come back! read more

Generally a good pontoon rental experience. We reserved a 4 hour rental and showed up on time. However, there are numerous disclaimer forms to complete, all boaters need to sign it and then getting on the boat with a short tutorial takes about 30-40 minutes. Basically 25% of our time on the water is cut short. The boat was in good condition but was underpowered with a 60 hp motor for a 10 person capacity boat. The dock handler said we'll probably use about $10 of gas but when we returned it and he filled it up, the gas and oil bill was ~$25. For this a took off a star and a couple of minor worn parts on the boat. The rental agents and boat handlers were all nice. Inspect everything before and after boat rentals, just like a car rental. read more

It is very sad that I have been waiting to have my boat de-winterized for over a month a half with no updates. When I call service nobody answers, I have left voicemails and I have called the main shop and spoke to the general manager, Dawn, who said would get back to me and never did. At this point it is just rude. A simple phone call with an update would be the bare minimum. I pay to store my boat there and even had them winterize my boat last winter. Not sure why their communication is so horrible. read more

Duke's Creek Marina did major work on our pontoon boat and they did a fabulous job! We are so impressed. They not only did the work, they showed us how to operate the boat more efficiently. Both the office staff and mechanics were great to work with, great communicators and everyone was exceptionally pleasant and fun! We highly recommend Duke's Creek Marina for all of your boating needs. read more

I was able to secure a reservation for their 5 person pontoon for a day on the water. We rented a full day giving us a good 8 hours on the lake. The check-in process was very easy. The staff was very helpful. Even though we have experience on the lake, they gave some helpful reminders. We got a couple great recommendations for restaurants on the lake. The boat was almost brand new. It had very low hours and in great shape. It was perfect for us. We spent some time anchored on an island so we could swim and grab a few snacks. We met some great people on the lake. Arriving back at the dock was easy. Disembarking was very, we pulled right up to the gas pump so they could top it off. We got our stuff and headed up to the shop to pay. While there we made another reservation for September and got on the waiting list for another day. Thanks for a great easy experience! read more

Unfortunately, renting from Duke's Marina was not a good experience for us. I read the reviews about them ripping people off, and charging extra fees for things that aren't people's fault. I ignored them (against my better judgment) because a friend rented from them before with no issues. The day started out great. We rented a 10 person 2018 pontoon boat for 8 people. The staff was nice, gave us instructions and we took photos of the major parts of the boat to ensure that nothing was wrong so we wouldn't be charged. We noticed that there was damage to the propeller, so they marked it on their sheet. About an hour later, we tried to use the anchor and we noticed it was really lightweight. It didn't even stop the boat at all when we tried to stop to swim. At one point, everyone on the boat wanted to swim and we used it again at that point, but this when we tossed the anchor into the lake, it came off of the rope because it wasn't secured tightly enough. We never noticed that in the beginning - nor did we thoroughly check. At the end of the day, we took the rental back and told them what happened. They charged us $50 because they said we should have inspected for that. Well, we aren't boat experts and didnt know to check for that. So they said it was our fault, with no apology. Once I got home, I realized that the charge to replace an anchor is $29.25 (on their website) and not $50. We had to contact them to give us a credit, which we haven't seen yet. I will never rent from them again. read more

After reading all the bad reviews, we were cautious working with this company, especially on July 4th. They were the only ones with available boats on holiday day even though we were booking almost a month in advance. To our surprise, customer service was beyond expectations. Staff was very polite and informative. We were given rides on golf carts to and from our car and given detailed instructions. We even upgraded to an attached tube, which kids really enjoyed. We did notice that company is very careful with their equipment and make you sign a bunch of waivers about possible damage consequences. So, we inspected the boat carefully and drove it very carefully as well. Our experience was very smooth. We didn't feel ripped off. We treated them with respect and we were given respect in return. That's a rule of thumb with any business you deal with! read more

Horrible place of service. My step dad had a medical emergency when our boat broke down, so when someone else helped him we called this place. They already had us ready to be towed but then told us we can't be towed cause we were too far away. They left us in the hot sun with a boat that wasn't working with two babies. There was another marina not even 10 minutes away and they still left us. We had to get help from some very nice bystanders to help tow us to get the babies out of the sun. Very horrible experience. I highly do not recommend this place at all. read more

the worst people u can ever meet in your life, rude unprofessional, we rented 4 boats we paid a lot of money, one of boats broke down they didn't give us a new one even tho we had two hours left, they told all the drivers they are "good to go" and then they confronted the person who made the reservation with police and told us that they are extra charges on all boats, they didn't inspect the boats before we head they didn't say anything about anything and then they charged us extra $980!! the manager had issue with young people obviously! bottom line DO NOT RENT FROM THEM EVER AGAIN read more

Duke's Creek Marina - Boat Repair Near Me - Bumpass, Virginia

Dukes Creek takes the time to take care of each customer. They are set up for excellent service. We appreciate the great work they do to support all boaters . read more

They gave us an old boat that didn't steer to the right when they had a boat in perfect condition that wasn't being used. Even the staff knew about the condition of the boat and were baffled on why they would rent that one out before the other ones. We took about an hour trying to drive the boat back and the manager was hesitant about extending our time when we politely asked for more time. That was the least they could've done for us and they were unhappy about it. Rent your boat somewhere else! There's plenty of places to rent at Lake Anna. read more

The staff is so rude and unprofessional... We had a problem and 2 of them were laughing of us. Also so confusing, the guys taking care of the boats say one thing, the staff working inside say something else. It's just a mess. read more

We had an excellent experience renting an 8-person pontoon last weekend! The staff, especially the teenagers, went out of their way to be helpful and courteous. I appreciated the on-site changing rooms and restrooms being clean and large. We will be coming back to them this summer. Dog-friendly too! I definitely recommend this marina. read more

Excellent experience renting a 6 person pontoon boat. Boat was in almost new condition, ran beautifully. Wonderful staff to get us all setup, could not have been more helpful. Can't wait to do it again. We had a great day on the lake. read more

This past Sunday I rented a 24' pontoon boat from 10am-6pm. The difference between their standard & premier boats is simply that the premier boats are new. They don't have flat screen TV's on them, etc. I didn't see a reason to spend $25 more for them. The radio/CD player was just fine for our needs. We ran the motor a fair amount and burned about a quarter tank of fuel. When we brought the boat back at 6pm it costs about $20. I was expecting it to cost far more. A bunch of tiny tree limbs also littered our boats floor after we anchored at a beach and the current had it rocking against nearby branches. I was expecting to pay the $25 "excessive" cleaning fee, but didn't end up having too. We didn't try any water sports, but I don't think our boat had enough HP's to tow an adult water skier, but maybe a child? Tubing would be an option, but I don't think it would go fast enough to entertain an adult. Lake Anna was a nice lake to boat on since it is a good size and also has some bars/restaurants that you can boat up to. The scenery doesn't have any mountain views and does have a nucear power plant and power lines so I can't say its the prettiest lake, but it met our needs and at about $275 I'd repeat the experience. Oh, Duke's also has a convenience store with all the meat, beer, & other boating supplies you need. Obviously, you're paying a premium for this convenience, but if you don't feel like making a trip to the grocery store ahead of time this is a great option. The only thing you'll need is a cooler! read more

Very rude ppl called to ask a few questions very short and said bye before I could get the rest of my sentence out...

We had a wonderful experience renting a pontoon boat for a half day from Duke's Creek Marina. Their prices for rentals are unmatched by anyone else in the area and best of all, they allow dogs on their boats. We were able to take both our dogs for a day of boating and swimming on the lake. They did not charge us the extra pet fee listed on their website. The boat was an older, small pontoon, but it worked well for our purposes. The staff was super friendly and we got through the rental process with no problems. Like every other rental place, they do require a reservation with a deposit. There is a store that sells pizza and an assortment of items at the Marina. They fuel the boats up upon your return and they add it to your total for convenience purposes. If we ever need to rent a boat again, we're going back to Duke's Creek Marina for sure. read more

Worst experience ever!! My friends and I spent a month preparing for a fun day just to be let down by the worst boat rental company I've ever seen. We were 40 ppl, one of our boat broke down and they didn't give us a new one, so our friends had to come back home. At the end, they charged us extra $900. This company is a joke, unprofessional and I will never suggest anyone rent a boat from this place!! read more

We had a great time on the lake. The pontoon boat we rented was in great shape. We will rent again soon!

We reserved a pontoon via the phone and credit card payment about two weeks prior to our Friday 8-hour June rental date. When we arrived, the staff was very nice and finally assigned a pontoon and the end of a shallow pontoon docking area. The attendant was nice but we asked him if we could move to one of the newer pontoons that were the same size as the one we were assigned, and he said that the other were most likely rented out from earlier reservations. Our pontoon has a missing door on the rear storage area and was darkly stained around the floor and seating area. The radio did not work and the small storage area on the console was full of water, and there was a rip in the carpeting on the deck. The pontoon looked very old and worn compared to the other dozen or so pontoons lined up alongside. There was only one other group of people that day that rented a pontoon, and it was a lot nicer. When we returned by 4:30 as required that afternoon, the same group of people who rented the other pontoon were returning at the same time. None of the other pontoon were rented out that day as they were still sitting alongside of the same pier area. We suggest that if you rent a pontoon from Dukes Marina, insist on one of the nicer ones and make sure it is good condition with a working radio. A prior inspection is strongly recommended before signing the required paperwork, read more

I don't recommend this people, they are rude and the customer service was the worst thing. The inspection in your boat doesn't matter, They will charge you extra money for damages that the boat already had. We will never come back!!! read more

I chose Duke's Creek Marina last summer because they have a campsite right next to the marina and because they rent Pontoon Boats. The campsite was very nice. It was clean, easy to access and perfect for car camping. The reason for 2 stars was for the condition of the boat they rented us. The back end was uneven and low in the water. The 16 year old kid who was helping that weekend said he thought it was messed up. I went to talk to the people inside and they said it was the only one they had and that it was fine. They have decent pontoon rentals based on all the other ones i saw, but this one was a wreck and should not have been rented. Because I had friends with us who came specifically for the boat ride around the lake, we took it despite the condition. The drivers seat was broken so you couldn't lean back, the motor was burning too much oil and it was slow. REALLY Slow. I realize Pontoon boats aren't speed boats, but this thing was comical. We made it around the lake and back and when I complained about the boats condition, the refused to give me any discount on the rental even after we rented the campsite too. I would highly recommend you guarantee the age and condition of the boat you're supposed to get before you go. Make sure it's not that old, horrible pontoon boat. The camp does have a row of showers to use, which is nice as well as bathroom facilities. They were relatively clean and were acceptable overall. Of course when we were there, they had a power outage so the shower room was closed because of no light. I assume that's not a regular occurrence. I love the campsites here, but I can't go back because I was screwed by the people in the marina with that horrible boat. read more

We are neighbors and full time residents of Lake Anna. The service at Dukes is supremely top shelf! Judy and Casey run a superior shop and only expect the same of their staff. Stephanie Manages the store and the staff of many expertly. I happen to really appreciate Chad and Colin and have known them since they were children. They all treat the locals and the weekend and day boaters with respect. Look forward to anytime I stop in for gas or a visit! Thanks read more

What a great place! The staff are professional, polite, and customer-oriented. Rental boats and marina store are well maintained and clean. Their service is polite and efficient - thanks! read more

we suppostly went there for enjoy the summer but we only had a bad experience. The staff and boats quality is awful. This company isn't serious and really I will never come back there. read more

Very slow, unprofessional and rude staff!! Check in took forever, our boat broke down not by our fault. Waited for towing for almost an hour, got back to the marine, no apologies, no different boat to get back on the water for the rest of the day as we paid for. Very impolite staff, we got charged ridiculous fees (over $900!). My first and last time on the boat there. I would rather recommend you to go to the Smith Mountain Lake, absolutely incomparable service, wonderful staff and place. read more

My experience with this company was awful. The customer service was atrocious and they tried to take advantage of my group. Will never return. If you read the reviews on google you will see that many people have been ripped off by this company. I wish I had taken those allocations more seriously before booking. read more

This was one the worst boat renting experiences EVER!!! Please stay away from this place. Take your business somewhere else. We were a group of 40 people and rented 4 boats. The initial inspection was done very poorly and I remember having to point out a couple of deficiencies but there is only so much an inexperienced boat person can find. My suggestion is make sure you video record every inch of the boat if you don't want to be charged ridiculous money at the end. The guy who did our initial inspection wanted to put everything as perfect on the paperwork and I had to tell him that was not the case. He said, it would be okay. Then, this same guy came back saying we damaged the boats for things he knew were already there, what a liar and bad way to conduct business! We are taking this business to court because they wanted to charge us over $900 for some scratches to the side of one of the boats. Worst boat renting place in Virginia. I repeat, STAY AWAY FROM THIS PLACE!!! read more

Excellent launch location. Staff is very friendly, accomodating and helpful. Ample parking. Tractor services a a big plus, you don't always need to bring your truck if your boat is stored there. Dry on trailer parking is the cheapest around, clean open and locked lot at night. Staff lives close by so that's another piece of mind. I have stored my boat here just this season, and I have no issues or regrets. Thanks Duke Creek Marina! read more

Rented 2 24' pontoon boat yesterday from 9-5:30 pm. This is my first time renting a boat so nothing really to compare the experience with. The boats were in good condition only minor damages were noted. Leather seats were in good condition. I thought the radio/cd players which were compatible with the 9 teenage boys i-phones who were with us was enough to keep all of them engaged while we cruise around the lake. The 2 star rating is coming from the customer service experience we had yesterday. I have been in customer service for 26 years and the person who took care of us was not there to provide any form of quality customer service. The general feeling that we had was that the individual was there to provide you with a boat period. I over heard the same person telling a customer over the phone with an irritated tone of voice that there are no more boats available for that day. Bec. of how it maybe one of their busier days, In my head I was going to give this individual the benefit of a doubt. The other rude things done and said will make this comment too long. We pulled in roughly an hour earlier than scheduled. After we checked the boats in, we brought in some of the leftover food we brought with us that we did not finish and decided to eat them at the little pavilion with picnic tables outside the convenience store they have. This same person came out of the store and started telling us that this is not a picnic area. I just have to say that this is about 5:30 in the afternoon and there is no one else waiting to use the picnic tables. We have no plans of staying there for a long time and we all are tired as well. This was the last straw. This person was definitely successful in leaving a bad taste in our mouth concerning our over all experience in the place. Our friends daughter was just here about a month ago and recommended this place for the price. Bec. of this experience, I think I will be open to checking out the other places even if I have to pay a little bit more money. read more

Came here for our second summer boat trip. Had a great time up until we brought the boat in 5-10 minutes late and the teenage girl at the register tried to charge me $100 extra, saying the boys clocked us at the dock at 4:40 when our due back time was 4:30. On my watch, we came in about 4:34. The policy I signed said "Late Charges start at $100.00 and goes up every 15 minutes." To me, that means it goes up 100 every extra 15 minutes, which I would would happily accommodate (thought it's still a bit overboard). We brought back the boat undamaged and clean. An extra $100 for an extra 10 minutes is insane. I told the teenagers to get me the manager - all the while they're getting me lip about how I signed paperwork. By contesting the charge, I was told my party is no longer allowed back to rent from them. Good riddance. How's about $5 or $10 for every extra 15 minutes? $100 is greedy and crazy. Won't be back. Thank you for waving the fee, but seriously piss off. read more

We just got back from renting a house for a week at Lake Anna, and two of the days we rented pontoon boats from Duke's. The staff was very helpful and informative, and we had a great time out on the lake. The boat was terrific, we ended up with the same one both times and had no problem with it. read more

We rented a pontoon boat there July 22, 2017 and the customer service was wonderful. They went over a whole long list of rules as far as how to take care of the boat and what was expected of us in handling the boat. They checked over the boat when we got on it and explained in detail where NOT to go and the markers to look for when we were returning. My daughter and friends returned several days later and rented again with no problem. My suggestion is to give them a try and make up your own mind. read more

This was the second time we rented an all-day pontoon this year, once in June 2019 and again August 16, 2019. The first time was great, the pontoon looked very clean and new and because I was a veteran, they agreed to offer a 10% discount. I was very pleased and my daughter and son paid the tab when we returned as a birthday gift--but they did not apply the 10% as they promised when I asked my daughter later in the month. However, because we had a good time, we decided to have another outing on a pontoon before the summer ended. We called Dukes and asked if they would offer the 10% discount and they said that they would discuss it when we arrived--in the end they refused it again--bait and switch. And this time the pontoon was not very clean. I had to go back to the office and explain that there was a foul 'vomit' smell on the seats and flooring. After losing another 1/2 hour of time, we were directed to unload the boat and move to another boat. It was much better, but the ladder was tied up with a rope because the latch was missing. It was noted during our review. We went around the corner a short distance -a few hundred yards from the marina to a nearby island and enjoyed the rest of the day and returned at 4:15 in time for the agreed 4:30 hand-off. No discount and a undesignated charge of 95cents that we had no idea what it was along with 2 gallons of gas at about $5 per gallon. We explained that the gauge was on 3/4 before we left but they did not write it down in the inspection papers. They even stated that the gauge was always like that when full. Look, if you have to nickel and dime your customers, it only leaves a bad impression. I couldn't believe how we were treated much better in June then a completely different treatment in August with very dirty pontoons. The older lady behind the desk did nothing but tell us that there is a charge for this and a charge for that and refused to recognize a retired veteran that was no longer "active duty". That was the"active duty" catch. She looks for ways to get over on unsuspecting customers when you return from a good day on the lake. Yes, very friendly when you walk in the door, but not so friendly when you ask about the extra charges. We do not think we will return to Dukes Marina, there are more to choose from all around the Lake. read more