Extremely unprofessional. Twice now I've prepped for a procedure that they've cancelled same day. I'm never using adult healthcare again if possible. read more

DULY Bartlett Lab. What is the deal with the rude, uncaring atmosphere in this Lab? Every time I go, they ignore until you're in their face. They are trained 'Professional Phlebotomists' - but give off that they absolutely HATE their jobs. Zero compassion while jabbing your arm (especially when it's clear you have medical issues!). Your are a dam LAB- your immature, insensarity makes patients RUN to any other lab. Do you not realize how difficult and traumatic getting 'blood drawn' already is for a lot of humans?? Don't make it WORSE!! Wow, I wonder how it is when YOU have to go get blood panel done?! read more

I have been trying to get on the phone with my doctors office for two days now (Bartlett), and amazingly have not been able to. I have a great doctor (Zader), but Duly has made it impossible. read more

This is one of my favorite Dr. office. They just had the office remodel. It is clean and organized. It's located in the intersection of IL 59 and Stearns. There's a fairly large parking lot. I come here often. The nurses are all sweet and kind. The receptionists are all nice. There is a dispenser by the door for hand sanitizer, tissues, gloves, and face masks so nobody gets infected. Once signed in, it doesn't take very long to get in if you have an appointment. The doctors that I've had are very kind. The office had labs, checkup rooms, and restrooms. The restrooms are clean. The checkup rooms are also clean. If you have young children, they also have candy on the reception desk. Appointments are required for annual visit. The clinic accepts insurance PPO and HMO. They don't have X-ray or mammogram scan at this location. read more

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I probably shouldn't be writing while FURIOUS...but here I go. DMG has been sub par for quite some time then they were bought by Duly.... BIG MISTAKE! They are the rudest most incompetent 'staff' I have ever experienced in my 57 years on this planet. Mary T answered with as much enthusiasm as a fossil, I proceeded to tell her why I was calling... she then proceeded to ask me in all medical lingo what it was exactly I needed. I guffawed... then said a little slower so she would understand this time what it was I needed... she still had no clue! I told her AGAIN!!!! She called the pharmacy (which is not what I needed), called me back to tell me that I had just picked up my prescription . I'm so glad she informed me that I had just picked up my prescription as i was unaware. . Again...INCOMPETENT!! I have since called back only to get even more incompetent staff. Leo said he was a human and needed to know why I was calling. I'm glad we've established he's a human. He was useless as he forwarded me to customer service only for me to need a 5 digit code. Called back yet again... got Liz who gave me the customer number direct and apologized for the people prior to her. I called and it just rings and rings and rings and rings... I give up!! Time to find a new practice as they couldn't be anymore INCOMPETENT!!!!! BEST ADVICE.... DONT GO HERE.... SAVE YOUR SANITY!!!! read more

Not a patient. Never got the opportunity. Made an appt online for the next week. I got a phone call on the day of my appt from someone saying they didn't know the dr was out on Monday. Why are appts allowed to be scheduled then? So I reschedule for next day. No confirmation email like I for the first time I scheduled. I will admit I was late(damn apple gps, don't use it to get you here) a few minutes. Also explained this to the reception lady but obviously it's my fault. 7 min late. Receptionist says she will check, comes back says the dr is too busy and we have to reschedule for tomorrow. I don't want to see a dr that's too busy, who didn't bother to read why I'm trying to see a dr, to ignore the medical issues. Need someone that cares and is available. Cut my session short but at least listen to my issues. read more

Did not answer my call when I tried calling the office. Sent me a text to their website instead. I was trying to call all day. Text messages are not helpful when you have questions that need to be answered by a person. read more

Let's start w the good- the doctors are extremely nice but getting your self scheduled continues to be a big headache. The last 3 times going there they have had to send me to other locations w doctors I do not know more than 30 min away. Only to be told the cold has to run its course.... Well it is a month later and my girls have been up regularly during the night coughing. I am trying to come to some conclusion only to be scheduled w doctors I don't know and a feeling I am not important. How many of u know the feeling of helplessness when ur child is sick and not sleeping? Well this is not a priority for this medical group. read more

My family and I have been apart this medical group for over 10 years and they are all amazing!

I'm really surprised by all of the negative reviews. I had my first appointment at this location and was very impressed! Scheduling my appointment was a breeze. Dr. Nuth was wonderful. She is so nice and pleasant and made me feel totally comfortable. They have an in-house lab for bloodwork, so you don't have to go to another location. I did see that there was a bit of a line for people to check in as I was leaving, but I thought the front desk staff was very nice and professional. read more

If I could give 0 stars I would.im not even a damn patient and I HATE them. I've been placed on hold for long periods of time, I've also been waiting for a call back for 2 god damn weeks. They told me I was too far along in my pregnancy so I had to get my files faxed to them.so I got them faxed.then they said they didn't receive them until 3 days after which is a LIE. I even called my other doctors office and they said the fax had been completed on their end.they kept on telling me to wait 24-72 hours and NOTHING.then I find out I didn't get a call back because the retarded receptionist had made some changes to my file!! Then I call back and I'm told the doctor has to call me back. And now on the second week of me waiting they finished breaking the camels back.they keep transferring me and saying that he just received my file and it'll take 24-72 hours for him to get back to me but he's not in the office today.they told me he received them a week ago too. THEY SUCK. read more

This place is absolutely amazing! The ladies at the front desk greeted me with biggest smile along with some of the staff in back. I went in to make an appointment, spoke with a lady name Linda I believe and she was so nice! 10/10 would recommend this place! read more

Had an appointment with physical therapy. Full disclosure I was 6 minutes late. I was taken in to fill out paperwork immediately then asked to wait. I waited for approximately 35 minutes. The whole time I heard them talking about their scheduling system being totally messed up for that day( over scheduled) one of their therapists got there late. The receptionist was then sent out now after 45 minutes to say that because I was late I threw off their schedule and they could try to get me in two hours later. If they are going to lie they should make sure you can't overhear the other conversations. read more

Dr. Espinosa is a GREAT attentive and respectful doctor. That is all the positive I have to say about this practice. The ladies at the front desk look and speak to you like you are the biggest inconvenience they have ever had. If I have an extra question or two about anything, I've gotten eye rolls multiple times! I think any other greeting other than "Ya, you got an appointment?" would be going a long way with us patients. I dread checking in every single time. It's less than fun being there already, why do they have to make it even worse? read more

This review is for Dr Rojas and his nurse Jenny. I've been a patient of theirs for over 10 years. It can be a bit tough to see the Dr with short notice but somehow Jenny manages to get me in...She is awesome !!! Dr Rojas is typically running from patient to patient but the wait is never very long unlike most other Dr's. I always feel as though he is listening and is truly concerned. I never feel rushed and he is usually spot on with his diagnosis. Great doctor 5 stars plus... Billing leaves a lot to be desired . read more

I've seen many doctors through my years but have never had one as personable and caring as DuPage Medical Group Family Practice dr. Michael Fitzgerald read more

Scheduling is no longer done at the office, but through central scheduling. Kathy and Linda at the front desk are awesome!!!!!!!! Drs. Rojas, Espinosa, Chirila and Zator (the doctors I have seen) ALL take exceptional interest in their patients. My family--husband, grown children and grandchildren see these doctors. Have been with this practice since 2001. Never had a bad experience. read more

The lady on the phone is brutal. They don't give a damn about you or your family. Don't believe me, just talk to the front desk idiot.

Moved into the area recently and looking for a new care physican both my husband and I visited dupage medical group saw Dr. Esponza he was very nice the problem is their billing department my husband and I have separate insurance groups we were both double billed separately first it was my husband I called my insurance to make sure they didn't also charge me twice and fo figure I was affected as well it was separate claims will not go back to this office it's been a month and still haven't gotten charges reversed incorrect charges tried to talk to office and they do not care about their patients kept promising they would call back with resolution and never did we had to call insurance groups to resolve charges for double billing read more

This star is an negative!!! My experience over the phone was simply horrible!! Put on hold to make an appointment for 15 minutes!! 59 and Sterns location.. read more

Dr Chrilla is a great doctor. She addressed everything I mentioned. She spent a lot of time with me and I never felt rushed for one second! I also felt the front desk was kind and courteous! read more

I agree w all other reviews that the front desk ladies are less than pleasant. Never feel welcome there. All of the doctors we have seen have been great, with the exception of a female internist who has been there for at least 8 years. Don't want to give her name but she was so nice in the beginning, but last time we were there I felt like I was in the twilight zone. She made me feel like I was a hypochondriac or something for bringing my daughter in for a sore throat/cough. Very rude and short. I was shocked. Even my kid asked if she was mad. We found a new doctor. Last time I checked the patient is the customer? DMG Bartlett (IMO) does not put the patient first. read more

I loved my doctor here, but I nothing was ever accomplished with them. I was always sent home without any answers. Also ALL, and I literally mean ALL of the other staff is a nightmare. The nurses, the medical assistants, the schedulers, everyone. They all have a terrible attitude and they are hard to work with. I couldn't get an answer from anyone on anything, and I had to call the office SEVEN times in two days to keep reminding them of my issue because they kept "forgetting". I am so happy that I am changing offices and I highly recommend not coming to this practice. It is extremely difficult to get anything done with this group. read more

Doctors are ok at this location but the paperwork, scheduling and availability is insanely screwed up. The whole process to schedule appointment or get tests done is such a bureaucracy. You are paying money and getting crap in return. read more

While I have experienced disappointments with other DuPage Medical Group locations, the disappointing standout continues to be Bartlett. The receptionist/scheduler makes you feel like you are a burden and is not very pleasant. I sometimes find myself needing to visit Bartlett as some of my physician's work out of this office, but it is definitely my least favorite. read more

Wasted my time. Had an appointment at 4pm so I left work early. They made me fill up the regular paper work for a first-time customer and then sent me to a room where I waited 45 minutes. Nothing. I had to pick up my son at 5 so I cancelled my appointment. Terrible customer service and no professionalism at all. Never coming back. read more

*beware* do not go to dmg if your employer requires a blood test & physical once a year, even if your employer insurance is supposed to cover it. dmg will code your visit to your insurance company in such a way that not only over charges your insurance company, but you will also receive a bill for $95, which you will be responsible for. don't bother fighting it, they don't care, and you will be responsible for payment. i have a relative that even works for this company. she advised, and i agree, not to return, and i won't. read more