Literally still here in the parking lot waiting to pick up a patient they told me would be ready…read morethirty minutes ago. I have an infant in the car and it's hot outside so I can't shut it off. Their scheduling people REALLY need to work on being more accurate with timing.

Understaffed, rushed, constant scheduling changes and honestly they do not care if you come back or…read morenot. Cheryl the office manager is the only decent person there.

Excellent medical care. My family has used Geneva Family Practice for years. Their doctors truly…read more care about each patient and take the time to talk to you and answer questions.

Here's the short version: If you care for your own well being or especially the health of a loved…read moreone and are lucky to live within reasonable distance to Geneva Family Practice, you will find no more capable hands. Dr. Rivers is as fine as physicians come. He works in perfect synergy with his own outstanding staff. I have unfair and obscenely high standards for medical professionals. I will only endorse those I hold in great esteem. The longer story of how I came to find such admiration and respect for this family practice can be read in detail below. My father had a brush with death so close that the ICU attending told him "sir, if 0 is the least serious case we see in this unit which handles the most severe cases, and 10 is the worst, you are an 11." That's an exact quote. Here are the details of his pre hospital visit thru discharge. Dr Rivers office and staff played a crucial role in his being alive. For that they have earned my eternal gratitude The infection likely entered his bloodstream around the time of his office visit yet hadn't proliferated systemically sufficient for detection by medical professionals via his symptoms and vitals. Sepsis is pernicious, elusive, cunning and dreadfully fatal. It must be said that Geneva URGED him to go to the ER out of an abundance of caution yet he outright refused (especially considering the national IV bag shortage). His symptoms initially emerged Saturday 11/09/24 in the evening, he had an at home IV administered Sunday, went for the first available appointment Monday 11/11/24 and Tuesday at 5:30 AM I called the ambulance as I happened to see him go into septic shock (I stayed in his room out of caution concerned by worsening symptoms following the first antibiotic dose). Dean, from Dr. Rivers office, stayed available through the weekend (when the clinic was CLOSED and he was OFF THE CLOCK) while my father was in the ICU with septic shock to hassle the lab to forward the sensitivities of the culture that was taken while he was at their office the day before his hospitalization. NOTE: The PA gave him the PRECISE antibiotic MOST sensitive to the strain of bacteria he was infected with based on the urinalysis culture. It's likely the sepsis would have killed him that evening without that first dose of Cipro. The PA (I'm so sorry I forgot your name) that saw him gave him the exact dosage recommended by his attending hospital physician on his discharge. Basically, complete the course Geneva set. I'm seldom impressed by physicians. There are so many cases of both experienced and inexperienced doctors who are stubborn in their ways and who do not keep current with the latest publications on novel approaches to familiar or unfamiliar maladies. Dr Robert Rivers mind is sharp and his faculties keen. I imagine he's seen so much over his lifetime as a board certified general practitioner and surgeon. Dr. Robert Rivers wears a humble guise for a man possessing such adept powers of observation. He is comprehensive in his examination which is a largely abandoned practice in our modern era. Another of his gifts is the breadth of his knowledge combined with an open and agile mind. He listened intently while I blabbered on about my father's unique history. He listened to a suggestion I offered based on a case study that pertained to a new condition my father has following his hospital discharge. Dr Rivers was familiar with the underlying condition and knew of a similar case that went untreated and resulted in a fatality. He gently probed my father for more information then patiently went over his medical history landing on each area of crucial concern with an effortlessness that can arise only from experience. He then ordered the necessary diagnostic testing that would ensure insurance covered the therapeutic approach we discussed exploring. After blood work was collected he administered a first dose to commence this course of action. His staff is simply amazing, Lindsey at the front desk, Dean, the PA (who helped save his life)...I thank you all!

Dr. Morrell was great. She injected my shoulder, and provided relief. Thank You to the Doc and the…read morewhole staff. Highly recommended

Dr. O'Dell and his team are the best! The billing situation can use a bit of help. I'm on a payment…read moreplan and haven't missed a payment. I pay my co-pay at each visit and even make an extra payment, when I can. They continue to badger me at the front desk about my balance at every visit. I explain that I'm on a plan and make payments and they still hand me an itemized billing statements and request more. This is the only drawback to this office. Having to deal with the billing issue each time I see Dr. O'Dell.

I was just there Monday 8/31/26 to see Dr. Patel, and once again, he was absolutely wonderful. He…read moreis the only doctor I want to see! He is so caring and takes the time to listen, explain everything thoroughly, and make sure I truly understand what is going on. After being sick for five weeks and visiting PE, I got finally got Dr. Patel who took the time to figure things out and get me on the right treatment to finally get me feeling better. I am so grateful for his patience, compassion, and dedication to his patients. I highly recommend Physicians Express and especially Dr. Patel. You can tell he genuinely cares about the people he treats, and that makes all the difference!

It's the last day of my trip.... I really didn't want to do anything healthcare on vacation, and…read moreyet here I ended up needing help ... urgent care. Referred by family members who work in healthcare, and after some insurance hurdles (our coverage is goofy!) , I was seen rather quickly, from triage to treatment room, I didn't have to wait long! When the physician assistant came in and assessed me, she felt confident I was going through an asthma flare up (I got a letter for the airline we're traveling with!) . I got a nebulizer treatment, which felt like a spa ;-) feeling so so much better!

Great staff, and doctors. They are very attentive, and…read morelisten to your concerns. The nurse was very helpful, and patient with me, as I had many questions. She also helped me with a savings card to use at the pharmacy, for a prescription. The receptionists are all very nice when you call to make an appointment, or need to leave a message. I've never encountered a rude person. The office is on the third floor of the 351 medical building, adjacent to the hospital. Great location.

This is a medical DuPage County facility I was not comfortable taking photographs…read more I was recently traveling Internationally and came down with Hepatitis A ( when I am done with this, I shall be immune to Hepatitis A) I was first reported to the CDC and they reported to to the DuPage Health Where they where very nice and provided me with literature I am temp

Thank you Dupage County Behavioral Health Department! Special thanks to Dr. Tara Krisch, Nurse…read moreMonika and Nurse Carlos for being extremely helpful, professional, empathetic and helping guide me through my struggles. I have dealt with a lot of healthcare professionals, and by far this team has made a huge impact on me and truly helped me reach the next level in my life. I will always be grateful and appreciative of everything you have done to help me move forward and heal from my past.

I have been working with a cardio vascular surgeon on varicose veins in both legs and have…read moreundergone vein ablations in both legs. Today was a follow-up wirh an ultrasound of the left leg. The doctors here also work out of the Advocate clinics near Mercy Hospital and Rush Copley Hospital. I have Dr Goel as my cardio vascular surgeon and highly recommend him. He is thorough and does great work. He cares for his patients. The nurses, techs and staff are also exceptional. If you have cardio vascular iasues, this is the place to go.

I have been going to the clinic since way before Dreyer took it over and I really have no problems…read moreor complaints and that is hard to do with a doctors office! My regular OBGYN left this summer and I have now seen Dr. Patel twice and she is so kind and understanding and really honestly listens to me. I ask questions and I have never felt rushed or uncomfortable. She also really takes the time to explain things and also save me money by sending me to a different pharmacy than I was using. I have always been lucky to have very kind and sweet nurses as well. Everyone is so caring and sincere. I do like the quick and ease of the North Aurora location, not just since I live close to it but it never seems crowed or busy like the St Charles location and for some reason I think it is cleaner also. It is a no frills office with a waiting room on the plain side. I have never had any problems making a appointment and with my annual visit I was early and so was the doctor! I do have to say I only have been familiar with the OBGYN side, and I have no knowledge of the child care side of the practice.

The quality of care, office experience and disability accessible parking are superb!…read more All of the Neurologists (brain MDs) are supremely qualified, however I hope to never require their services again The office is recently renovated with zero wait time they are 100% on schedule.

Amazing staff and doctor. They also have a chiropractor in the office, and do most testing and…read moreblood draws in office which is convenient for a lot patients. I saw the nurse practitioner who is extremely knowledgeable, and doctor is always in the loop of everything. They are in network with most insurances, and if they are not they have a billing department who will help you set up some type of agreement. Definitely would recommend them to my friends and family.