I've been a Hilton Honors member for a long time and this is one of the best. We had a great…read moreexperience with the staff and the food were fine. We arrived at 3:00pm but the room wasn't ready, perhaps another 15 minutes or we can be reassigned to another room. I opted to wait it out. The host, Hamilton (Sorry, I think that was the name) greeted us and was apologetic for the inconvenience and offered to store our luggage if we wanted to go out for now. That was very nice and we chose to wait it out. The coffee service was there and hot as we waited for that short time. The room is typical Hampton Inn style, clean and predictable. We noted that room servicing takes place every other day so I requested an extra set of towels. Someone actually brought it up! I was shocked and surprised. The drain in the bathroom was slow and by the next day, it seemed to almost stop. We contacted Keziah and she was able to get a maintenance person to come by and unclogged the drain. She was very helpful and followed up with us. The breakfast was well stocked and the kitchen staff kept everything well supplied. The serving area is really small, one of the smaller areas in a Hampton Inn, but with the efficient staff the place is well supplied. Overall this place deserves my 5-Pillow award for having one of the nicer Hampton Inns. One hint if you read this far: Book an even numbered room. I had an odd number and you can hear the freeway vehicles travel all night long.

They have great rooms and suites as well as lovely staff. Stayed here a while ago, can't say how…read moregood it is recently

We had a wonderful stay here. The hotel is clean, the staff is friendly. It's located in an area…read morewith many food options and a market within walking distance. The room was comfortable and had a microwave and refrigerator which we were happy to find. The bath was huge with jets. A very comfortable bed and thick walls. We didn't hear our neighbors at all. Highly recommend! We will stay here again if in the area!

BEWARE! Our truck was broken into while we were CHECKING IN - IN BROAD DAYLIGHT! A quick smash and…read moregrab of our laptop, phone, purse and gaming system. Talked to two other guests that had it happen to them the day before. Likely the thieves are watching for opportunities. I now see other reviews of similar break-ins. The staff and hotel are very aware of it and it is ongoing . There is no visible security and you get charged a $30 parking fee, for what? Signs in the parking lot say "Park at your own risk and hotel isn't liable." The hotel, room and staff (especially Ida and David at the front desk) were a definite 5, but I won't ever stay at that Courtyard again.

Hotel charged my card $100 for a deposit upon checking in. When I checked out, they assured me my…read moredeposit was refunded. It was, but then the hotel charged the $100 to my card again.

I had a really good stay. My room was super clean who's usually located capable right off two Main…read morestreets in the city the staff was above and beyond excellent customer service. The pool was clean in the hot tub was clean. My room was cleaning. The view was good lots of parking. The breakfast was good. I would definitely suggest to stay here.

Back in July, I stayed here for a quick in and out of the Seattle area. I just wanted a place to…read morelay my head and shower. Jumped at booking a room when I saw they had availability was in close proximity to a few venues I had to be at. Also because of their rates. Arrived for a late check-in. No problems. No problems with parking either. Didn't care for the fact that the dumpster area was overflowing with trash. And walking up the stairs to my room, there were a few younger adult males smoking weed. Room was clean and pretty spacious. One king sized bed - enough room to put a second. Typical budget hotel with vanity sink area and a separate shower/toilet space. Water pressure wasn't to my preference but the temperature was nice and hot which made up for it. Standard hotel quality towels and toilet paper. Bring your own soap and shampoo unless you don't mind using the mini soap bars that are probably best just used to wash your hands. TV didn't work the first night but if you know me, you don't know I don't really watch TV. But I wanted some background like white noise to help me fall asleep. Brought this to the attention of one of the housekeepers the next morning - when I got back from Day 1 activities, it was working. During my stay, the room was not tended to. Not that I really needed it as I was only there for two nights however, I got sick and had filled up the room's trash can with tissues and other things and that would have been nice to have been cleared. But nothing a foot smash didn't solve. Rooms aren't soundproof. Not that I'm expecting total silence, but you can hear people walking to and from the adjacent rooms. I could hear people talking and their TVs in the next room, albeit muffled though. I don't remember hearing much traffic but certain sounds I do tend to ignore without even trying. Check-out was smooth and simple. Walked in and handed my key cards in and walked out. I had gotten my copy of the printed receipt when I checked in. Would I stay here again? Probably not. For the negative reasons I mentioned and because it's located in an area that I wouldn't have found myself in without a reason.

Disgusting! the carpet outside the rooms smells like urine and vomit. Rooms smell like mildew, then…read morewhen you look up there's black mold growing hugely on the ceiling.

Like: Quiet, Clean, Hot water, Safe…read more Didn't like: No small lotion bottles in room, no fruit at breakfast ('cept the dinky little fruit cup). No mention of "clean rooms every three days" - that I saw. This hotel was much better than I expected. It was clean and I felt safe and cozy here. I was traveling for business and didn't need my room cleaned everyday-so I put up the do not disturb sign on the door. Towards the end of my stay I removed the dnd sign, so my room could get some tidying, fresh towels. I had one or two days left. They didn't clean. I asked front desk, and the clerk said they only clean every three days, and since I had that Do Not Disturb tag up on my "turn" they skipped me. So, she put in an order to have my room cleaned, still didn't get cleaned. I had mis-booked and was staying an additional day - but my room still didn't get housekeeping. I understand the every third day cleaning, but seems the communication to clean was overlooked, so a bit annoying. I didn't see anything documenting that. Location was tucked away off the Highway and it was a peaceful hotel. Breakfast decent, just no pieces of fruit. Easy to walk to a few food vendors, some shopping. No pool available and they were conducting some renovations. Tip: Cool place to grab a beer & food, Underground Kitchen directly across from the hotel. No sign up, but right next to Shin Sung Korean.

Overall, the hotel needs a remodel/upgrade. Our room smelled stale and like pee. The bathtub was…read morestained dirty. The pool water looked dirty and has so much chlorine it burned the eyes with just one splash. The TVs were cable only, not smart TVs so no connection to the internet to stream other platforms like Netflix nor connect a game system like Xbox to. We had to use our hotspots. Lastly, the walls are thin and the appliances in the room randomly make noice.

Hope your stay is better than mine. I stayed 3 weeks. I felt like I was on pins and needles…read morealmost every time I walked in front of the reception desk. The young people don't know how to meet and greet. When I I asked a question it was always answered with NO. Never, let me see what I can do. The young people seemed to dislike seniors. They could not smile as if they are practicing the no facial expressions Kardashian way. The MANAGER has the same style. She never said Hi the whole time I was there. I wondered if the young people were her kids. I would NEVER recommend this Holiday Inn. I is no vacation. No simple human interaction. In fact, one evening the POLICE were there. I believe the receptionist pot stirred an unnecessary conclusion and made someone very mad. The more mature men were sooo nice. House keeping staff was sooo nice and did good work. Again, Manager and *her kids are unbelievably cold shoulder.

I'm pretty sure this is a Holiday Inn that is being promoted under the name Staybridge.. with that…read moreI'll be sharing why my experience here was NOT satisfactory. To start off, when we were driving up to the location we saw multiple people on the side walk with tents set up (which we saw they were also using some sort of substance since you could clearly see what they were doing) right by the hotel. This made us feel a bit uncomfortable but nevertheless we continued on. The location is kind of hidden but it was nice to be next to many businesses in the area. Now the room... we were not aware that they were undergoing renovations so to our surprise many things in our room were not working properly. Our bathroom fan was not working and when I notified the desk they said it sometimes just works on "demand".. they let us borrow an air purifier which didn't really help much. In my opinion you should be making your guests aware that not everything will be working and charging way less if you won't be provided all that is being promoted. The bathroom shower handles were broken and when investigating the sheets there was DRIED BLOOD on the mattress cover! I know the employees are trying their best but we are also just trying to get our moneys worth and we felt completely unsatisfied with our stay. I wish I could get a refund.

Well, we ended up with a layover in Seattle; surprise, surprise! So we decided to get a room for 12…read morehours. The Best Western Plus came up as a reasonable room rate. Little did we know that it was quite a distance from the airport. Anyway, we checked in around 2:30 am. The agent at check-in was very pleasant, accommodating and very professional. Such a pleasure after dealing with the airport personnel. The facility appeared clean and decorated very nicely. The room was clean but had a smell but was cleared out after opening up a window for a few minutes. The room was nice, bathroom was clean and the staff was courteous. The location was not ideal for an airport run but otherwise, the stay was good.

Clean Newly remodeled…read more New double sink, faucet, shower - powerful. BUT, negative for lack for handrail. View of Mt. Rainier bonus! Restroom quiet (no noisy ceiling fan). Ice cream by the office for purchase. Thick waffle. Hot breakfast. Fruits. No yellow mustard for sausages!

I had never been A problem while staying here. I was here for a couple months. Lee is the owner now…read moreof this motel. He is disrespectful and said I had to leave for no reason. I had my kids visit me here and was just trying to survive on my own. I was never late with my weekly payments. It's not right. Do not stay here. He does not care. I left with no where to stay. He denied me staying there because he assumed bad about me. Never again.

The manager has fixed the motel up a lot. He put in a retaining wall, firepit area and painted the…read moremotel nice woodsy colors. The weekly rates are the lowest in Federal way. All the tenants are friendly and it's quite every night. I would stay there anytime.

do not go here, they have bed bugs that caused me to throw away all my clothes . i would not…read morerecommend to anyone! Needs to be reported and shut down immediately

I'm grateful for this place. They've really cleaned it up. More improvements are being done.read more