Such a great experience renting a dumpster, super friendly on the phone and they' were quick to deliver on short notice. It was nice talking to a friendly human on the phone instead of pressing 1 for this & 2 for that..... read more

My go to for needing a dumpster ! I have used their services 4 times so far always a great experience . Pricing is extremely fair and customer service is always efficient and polite! read more

First, know that this isn't the only "game" in town...although they may have offices based in Hull, there are other providers (namely Waste Management, Gilbert and Graham) so why they have such cruddy service is beyond me! They don't provide recycling unless...wait for it...you pay for it EXTRA beyond what it costs to have trash pickup. So let me get this straight...I can throw everything out together for a cheaper price than if I were to take the extra time to separate it for you, and you then send it to be recycled? That is the most absurd thing I have ever heard. Next, they nickle-and-dime you for every tiny thing - Christmas tree removed - $20, bag of leaves/yard waste - $20. Ok, perhaps they need to charge for these things as they require special handing (but I doubt it). Fine, just be up front about it, when you sign up for service. But noooooo...it's a big secret so they can play "gotcha". I mean, really...how difficult would it be to provide a small handout that lists these things, so folks know? It's called a word processor and a copy machine - look into it!! Instead, you put out your Christmas tree...they don't take it. Now, you have to call. Then they tell you it's $20 and put it out again next week. Ummm...gee, I thought the whole point in having trash removal was to not have stuff sitting around in front of your house (or in your yard) for weeks! ' Worst thing about all this...they don't apply their "policy" consistently. So, if you slip the guys an extra $30 at Christmas, and bring them out a couple of bottles of water in the summer they take everything...no questions asked...for free and never tell the company. That's what my neighbor does -and advised me to do - they've lived here for 30 years. Unfortunately, I'm not home when they come so not sure what the etiquette is for when you "tip" a trash collector (Should I tape an envelope to the garbage barrel and hope they see it? Take a day off from work to wait for them to show up and hand deliver it with effusive thanks?). The final straw that broke the camel's back, so to speak, was a huge snowstorm on trash pickup day. Naturally they can't get the trash that day, and even the next as the Town is still clearing the roads - people are not unreasonable, and don't expect otherwise. But surely they'll come just as soon as they can. Nope. Days go by...trash still sitting outside all along the street (so, NO, it's not just me who hasn't a clue what the heck they are doing - everyone on my street has their trash out...waiting...). The Waste Management trucks drove by today, picked up my neighbor's trash. Graham Residential trash trucks were by yesterday. Still nobody from Dumpster Depot. So I call (Begin rant / WHY is the onus on ME to call THEM? Uh, hello? I'm the customer! I pay YOU to do these things without me having to ask/pester/remind you. You can't send a freaking email?! It would cost you NOTHING to collect emails from your customers when they sign up, and then create a distribution list. It would promote less ill will, keep people informed AND save your poor secretary from being yelled at! / End rant.). Oh they can't get up the hill because of the snow? Really?! Fascinating! So please explain why the Waste Management truck and the Graham Waste trucks have already been here, and picked up trash all along the street? Crickets. Oh, really? You don't know? Yeah. You DO know. We all saw the guy - he's too busy raking in the $$ plowing for the Town of Hull instead of providing the service that we paid for him to provide. So they're going to come next week instead? Gee, thanks so MUCH for telling me. Not a great solution as my nasty trash has piled up. Oh, but you'll take double the trash next week? Wow. How generous of you! Here's the thing....I don't have more than 3 barrels to put my trash in (that's all you'll take each week, so WHY would I have more???). So I will have to pay to dispose of it elsewhere myself before then or risk a massive mess from hungry coyotes if I just leave it outside in bags. But that's OK. We'll get a credit on our bill, right? For being denied the service you agreed, contractually, to provide, right? Nope. What the....?! So do yourself a favor...pick another company. There are several others to choose from. And while the others are not "Hullonians" they are still local (at least Graham Waste is -unlike Waste Management). read more

Absolute worst customer service I have ever encountered. Half of my weekly allotted trash was left at my house, along with my recycling, for no reason. I called them to see what was going on to which I received attitude from the woman on the phone like I have never experienced in my life. She was rude, condescending, and accusatory. The driver claimed there were eight bags, not four, I informed her how multiple people had seen the four outside my house that morning and he was lying to which I was then accused of lying. She then asked if I wanted to cancel my service, I said I did and I wanted a refund for the other 10 weeks I had paid for (this happened on only the second week of my service) in advance and was told she would end my service but I wasn't going to see a dime from them. I told her if that was the case I would keep my service until the three months passed and go elsewhere only to be told she had cancelled it and they had chosen not to do business with me and I still would not receive a refund for the 10 weeks still left on my contract. Eventually this led to an unbelievably snarky and rude comment from her, after I threatened court, followed by me being hung up on. Only after contacting both my bank and the better business bureau did I finally receive the refund. Do yourself a favor and go with a different company like Graham. read more

They don't come as contracted, every three weeks when every two weeks was contract. Their billing practices are predatory. They don't pick up anything that doesn't fit into a garbage bag, no lamps, batteries or any kind of hazardous waste. At one point I put a broken space heater in a garbage bag with some torn fabric, and they did take it. Had they known, it would still be out back of my apartment with all the other broken, non-hazardous things that they refused. My advice, find a better deal with people who respond. read more

They don't come as contracted, the worst service. My recyclables are still sitting outside after a week. It was not picked up on the scheduled day. To add insult to injury, they then promised two more times to come, then never showed up. No explanation given as to why this occurred. My recycle bin is blocking my parking area. I sit here and watch everyone's else's trash being picked up on time by Graham. I am cancelling and never going back. THE WORST SERVICE EVER. read more

Worst service in New England!!! Sent to me as a sub-contractor for a pickup twice. Late, wrong day, bad driver attitude. Been doing business with Troupe and Graham for years w/o a single glitch.. Sure, weather can raise havoc with service.. understandable, but these people are ridiculous. Have asked (banned) Dumpster Depot from my property. Told Troupe I would carry 6 yds. of waster in plastic bags to a dump rather than allow them to use this subcontractor. Wish there was a Minus Star category for them. Don't be fooled because they have a local office in Hull. There is nothing LOCAL about this company. P.D. read more

Just an FYI to everyone taking the time to sort and separate their recyclables, these guys are NOT recycling a high majority of that material, We watch these trucks on a regular basis, going to multiple neighbors houses with the rear-loading compactor trucks (you know, the ones with the open rear end and the claw compactor that comes down and crushes the trash as it pulls it up, and into the truck), and throwing everything, the recyclables as well as the bagged trash, all into the same truck, not just once by mistake, but regularly !, Newsflash, Single stream facilities don't allow these trucks to pull in and offload truckloads of bagged trash like that with food waste and majority-non-recyclable waste, So what this means is that these guys are charging for recycling separately, but then not wanting to have to pay the extra guys and putting the money out for the extra truck to be out there collecting the other bins separately, its easier to just pay two guys in one truck to just go out and grab everything all at once, and figuring "who cares, average people dont know the difference, nor do they care, as long as they come home and their trash cans are empty they wont say anything".... In fact, they were out here in the village this morning (9/29) doing it again, we were watching the truck go down Spring St and empty all the bins, including the obvious "sorted recycling" containers right into the back of the same truck WITH the regular trash and move right along the route, house to house and doing it repeatedly !, AND, I've been in the professional recycling business for over 30 years, we ship overseas containers worth of material around the planet, so Its no mystery to me what's going on here.... read more

I started off with one of the big name trash collectors mostly because I was new to Hull and the whole find your own trash company deal. They were lousy and treated you like a number. Dumpster Depot is terrific. They take one bag of yard waste every week which is great and have never missed a pickup day. They provided a new clean barrel and they ALWAYS leave it to the side of the driveway so that I can get into the drive when I get home. Always friendly service when I call:) read more