Came in today and the black male with the slicked-back hair at the range desk had a terrible…read moreattitude. He was being very short and acting like he didn't want to be there. I saw he was helping another client, so I moseyed around for a bit, grabbed some targets, and set them up on the desk. I noticed his attitude right away with the other customer. When the customer asked him a question, he didn't respond at first, and when he finally did, he sounded like a pouting child who was upset that the guy had to ask him what caliber gun was on the wall. As things continued, he stacked a gun case on top of the targets. When I got close enough, he told me to put my targets back on the rack and basically get out of the way so he could finish helping the other client. I have never experienced service like this at this location before. This used to be my go-to place. I felt safe and comfortable here. I started my firearms journey here, and I just recently updated my CCW here with another gentleman who was courteous and professional. But because of today's experience, I will never return to this location again because of that employee. I will also be posting this same review on other social media platforms.

Their website features a messaging service that allows users to send direct inquiries for a later…read moreresponse. When properly utilized, this tool can offer significant convenience for both the business and its customers. However, five days later without a response to my inquiry. I lost confidence and chose to patronize an alternative gun shop/range.

I had the pelasure of taking a basic gun class at Range USA last Fall which provided great basics…read moreand range time. Since then, I've signed up for the Premium membership and another intermediate gun class. As someone who lives past Rogers, this was conveniently located, clean facility, and great store layout. The safety officer inside the range has always been so conversational and helpful. I've also had great interactions with most of the customer sevice reps. and a really proactive young lady who works Weekends from 2 to 6pm. Unfortunately I had 3 experiences that sealed the deal on me canclling my membership- the last one being a team lead. Although I was a member and in the member line, I was charged non membership prices for 380 range bullets my first time there. I hadn't realized it until anotha rep- on a separate occasion, qouted me non-membership bullets although I was in the members lane. It wasn't until I questioned the lower priced labels -he acknowledged it was member prices. I confirmed I was a member and he rang me up accodingly. To add context, I had purchased a gun at Fleet thereafter and was sold the incorrct gun despite questioning the key differences in Rueger 380 security vs. Secturity 9mm. In addition to being sold range bullets when I needed self defense bullets. I later learned from a helpful rep at Range USA about the trade options for a credit towards another gun if I wanted. He also encouraged me to verify how Fleet Farm registered the sale and see if I could return it. It had been over a month so I wasn't confident in that but that did bring me back in the store later to verify the process. I came back on a Saturday and was met with a lead (Asian man) Chiam/chiam and another male rep behind the counter. When I walked in I greeted everyone. The lead rapid fire asked if I was there to shop, shoot or something else. It was so fast and off putting that I could only pause. He repeated it, I explained I wanted more info. About the trade in process and also who I would need to speak with if I decided to go with that option. After explaining the process. He said I could come in and speak with anyone however I was previously told I'd need to speak with a manager or higher up which I relayed. The rep. behind the counter confirmed I would need to speak with a lead and confirmed Chiam was a lead. Shocked the hell outta me as he was so off putting and short the whole interaction- now giving misinformation.The culmination of all those experiences compelled me to cancel my membership that day. Overall, I really liked Range USA so much that I'd come by myself bi-weekly, planned to take my daughter and mentee even promoting their open house and recommendinf them to others but now have mixed feelings after the negative experiences

Had a little trouble with a transaction, but this employee Will (William) found a way to make it…read moreright and I'm grateful and have a renewed interest in getting more time in at the range. Thanks Will!

Phenomenal gun store. Owners are super knowledgeable and so are all the employees. Not pushy, just…read moregenuinely want to help you find what you're looking for. My wife and I have been upping weapons purchases and we found this place by chance. We will definitely be going here from now on. I had them order an AR pistol for me and they got it in super fast, and kept me in the loop the whole time via text. I can't recommend these guys enough. You won't be disappointed with them or their selection!

Consigned a gun with them, but they closed without paying me or returning the gun. They have no…read morecontact info active, so now I'm potentially having to retain an attorney to get my gun back or get paid.

Tim is awesome! I went in to browse after I noticed his new sign and happened to ask if he could…read morelook out for a Sig X Ten knowing that there are probably more teeth at a geriatric facility. He immediately hopped on the phone and found the only one his distributor had. Needless to say, I have some explaining to do to my wife. Great price too! I'd give this small business 50 stars if you'd let me.

I had a 1 on 1 instruction with Josh. I took this to get back into the groove after life got busy…read moreand I hadn't practiced in over 6 months. I couldn't recommend it more!!! Josh was incredibly personable, answered all of my questions and was sure that I completely understood everything he shared with me. He genuinely cares about the people he trains I can tell! I left feeling more confident in my knowledge and skills brought back up. Obviously I will continue training as with this it is vital to keep sharp, but I am so glad I went through Josh! All of the good reviews you see about him are true! And if you take a look at the picture, that is my first shot in over 6 months under his instruction! (I think it's pretty good) For all of you wanting to brush up your skills, at any level- go through Josh! You won't regret it!

Do your research before buying a gun here. You will get ripped off if not. I Paid $900 for a Glock…read more19 that came with 2 10+1 mag in a pinch when I needed a gun to protect myself. And $80 for 50 rounds. Its been a few years now and own a few guns and learned never to get ripped off again .Thanks for the expensive lesson. Never going back. It was almost 1200 with tax and everything . Gun and 50 round. Crazy. Expensive mistake. The 10 round mags . Really?

I could not have asked for a better experience for my son. Great selection of quality products,…read moreand the prices were very competitive, if not better than what we've found on-line over the years. The owner was very nice and professional, And very kind to my son. He was eager to answer his many questions! It was nice for my son to get to talk to someone that is in the industry that was so willing to answer any and all the questions he had, and to help him make the right choice. There shooting range is also really neat. This place is great. Thank you for the experience! It was my sons 12th birthday and he will remember you for ever. Thank you

Great service with very helpful staff and fun shooting range was a great time and had a electric…read morerange to see how good your reflexes and accuracy is

Our estate clean out went very well. We had good communication, it was on schedule, the haulers…read morewere great. I would use them again without hesitation.

Says communication to me. Found zero communication on GunBroker or my email. It is what it is. Junk…read morefor my money. Some people are just not honest.

My rifle arrived a week prior, and no call or text. I left a message, and they have yet to return…read moremy call. I called a week later and got their voice mail again; now I get a text saying yes, your weapon is here. I would like to get a call once it arrives, so I can work around my busy schedule to pick it up.

My experience was amazing. Hadn't been here before, but the price was the best around for an online…read moreorder and he contacted me as soon as the gun arrived. Paperwork was quick and easy, and he was knowledgeable and efficient during the whole process. Recommend to everyone and I will keep my business here going forward!