Outstanding service and integrity. We came in with a basic understanding of our need to replace a…read morefireplace. Derek (the manager) took the time to figure out the details, even went to Google streetview to look at the venting on our building. In the end he advised us that there was only one unit that would work, but not a brand he carries. He directed us to a competitor who could help us. I would have bought from him if possible. One of the best customer experiences ever.

We were in desperate need of inexpensive fireplace for our townhouse (our old one died…read moreunexpectedly, right in the middle of cold winter), and this was a place in Richmond, not far from us. Communication was great - quick e-mails, always available on the phone (never on hold), they have a great showroom opened on Saturdays, which was very convenient. The price was about twice cheaper than other places quoted us, installation was quick and very professional, done very quickly (it took a guy about 2 hours to remove old fireplace and install a new one).He even managed to remove only 1 ceramic tile above this fireplace, so we don't need to replace all tiles, just to put back this one. They also arranged a visit of Richmond City inspector (included in the total price) the next week after installation. And we were not charged until the work had been finished. All in all we were very happy and can highly recommend this place.

IMO when dealing with ANYTHING related to fire and gas pipelines and venting and construction and…read moreelectricity in one's house or condo, one does NOT mess around. One does NOT go with the bargain basement lowest priced contractor or company. One does NOT try to do this oneself. One does one's research and goes to a reputable place that is knowledgable, professional, been around a while, has a great reputation, has licensed and bonded professionals, has ample products to choose from, offers a guarantee of their products and service, and has a portfolio and/or references. Vancouver Gas Fireplaces (VGF) is such a company. The gas fireplace in my Yaletown condo never worked well since I moved here, and it ceased working altogether a few years ago. I decided this was the year to get a new and improved model. A few neighbors in my building have done extensive renovations in their units in the past few years, and they all got their fireplaces from VGF. And they all spoke highly of them. When I called the company, I got connected to Martes who was fantastic. I booked an appointment with her to check out all the fireplace models. I was impressed with the showroom, so I was able to see all the different models, and Martes was able to direct me to those models that would fit in my existing condo space and utilize the same venting pipes. (I wanted to minimize the construction, and get my strata's approval for the project without any issues). Martes was super familiar with the models in question and she totally understood what features and aesthetic I was going for. What was extra cool was the fact that I was able to choose any type of hearth and/or mantle I wanted, and any kind of wall treatment, too. I hadn't anticipated being able to re-do the wall the fireplace was on! I like clean and uncluttered styles, so I opted to have my existing hearth pained a glossy black, and to have a mantle made (I always wanted a mantle!), simple and deep, also glossy black. And the wall to remain the same white. The project involved 4 or 5 visits: once, by the installers; the other times, by Vlad, the construction guy. And all I can say is, wow. I've never had a more professional or courteous crew of workers here, ever. From the care in which they took down my tv and sound bar and later re-installed it (even better, without all the pesky wires exposed, as they had been before!), and did all the work so efficiently, in such an organized and co-ordinated manner, as quietly as possible, and so cleanly. Vlad was meticulous, how he daily laid out a huge cover on top of my carpet, so as not to dirty it at all, and he vacuumed at least twice each time he came (and, yes, he came with his own vacuum! I swear, my place was cleaner after Vlad let than before, every time! He was amazing). And I'm attaching photos of my new fireplace wall, with a fabulous, heat-producing fireplace (I also got a special vent installed on top of my tv, to better direct heat below AND above the tv), and my new hearth and new mantle! Vlad did a fantastic job. Shout-outs also go out to Samantha who visited after the project was completed, to adjust some settings on my fireplace remote and for a quick tutorial on how to actually use the fireplace remote.

worest experimce i have had…read more service man comes tells me fireplace can not be fixed need NEW ONE receive email with quote 5000+ to fix I reached out for a second opinion New company came Fixed in less than 15 Minutes works just like New I think this was a bit of a con Job Not a Happy Camper

I was very impressed with the service by Kam and Yelp. YelpI didn't realize how withInsteadyelp…read moreworked and thought I was putting in a single request. Until.....I started receiving several responses. I chose Whitestone because Kam provided his base rate and availability instead of the typical reply "Contact for a quote". I was able to schedule a time and receive confirmation within an hour of initiating the request. The following day (Saturday) Kam arrived promptly. He was courteous and knowledgeable. I will definitely recommend him to others. This experience has also encouraged me to use Yelp. I am pleased with the entire interaction.

Kam was fantastic! Very professional, punctual and made sure everything was completed 100%. I would…read morehighly recommend him.

I had a problem getting my gas fireplace to light. The pilot light wouldn't come on. Although I had…read morereplaced the batteries in hand held controller and the receiver, he identified that hidden in the back was another receiver that ignited the pilot light. I didn't know about it and it was well hidden. A relief that I don't need to worry about something going wrong that could cause a dangerous problem. Pleasant service and instant arrival as he happened to be driving only a couple of minutes away.

Terrific service from Kevin this morning. He was…read moreconsiderate in our home and completed the service efficiently and without delay. He was also kind enough to explain what he was doing and how to get the most out of the fireplace - it seems our previous service tech charged us twice the price and did not set the fireplace up for success - we were only getting a small amount of flame and uneven wear on the logs(which happened to block out most of the flame). Would absolutely recommend Kevin's services - completed on time and at a fair price.

Replaced furnace immediately with hybrid gas/ Heat Pump units…read more Job done fast and very well. Cleanup was great. Applied for rebate for us too. Been a cosy winter. Shadad gave great advice, was honest and helpful, followed up with water heater upgrade to tankless. Very pleased with everything.

Good service; the technicians were polite, efficient, and professional. I would call them again if…read moreneeded.

If I could give this company 10 stars, I would!…read more I spoke with Kennedy, a lovely office worker who was able to book my family home in for a glass repair within the same day of the phone call. Our technician Tony was extremely knowledgeable, was able to take the glass and repair it within a day, and sent us an invoice and payment link online as we didn't have our credit card for him to take the payment that day. Will definitely recommend in future and thank you Kirkstone! :)

Kirkstone has been our go-to hvac company for all of our furnace servicing for our rental house and…read moreeven our own house for several years now. We highly recommend them!

I had two gas fireplaces installed by Vaglio last year. The one in the basement operated…read morebrilliantly. The remote control of the one on the main floor worked intermittently. Various solutions were attempted including replacing the remote. Nothing solved my problem. It didn't help my credibility that everything worked whenever the Vaglio people visited. Fortunately for me, Vaglio took me seriously. After trying everything else, they changed the type of remote control I had. Since then, all has worked perfectly. :-) The best explanation of my problem is that there is probably some intermittent radio signal that interfered with my original remote and that operated mostly out of business hours. The new remote uses a different system and thus manages to get through. Through all this the Vaglio people continued to work with me. I really want to thank Jeff F, Angus, and everyone else involved for their perseverance. It would have been very easy for them to just label me as a "problem customer". I really appreciate their effort and highly recommend Vaglio to anyone wanting a very nice gas fireplace. Thank-you! ... (another) angus

Sadly this would have been a 5 star review for this company. The showroom has many products on…read moredisplay, very good fireplace items, and the sales person was very knowledgeable with any of the questions we asked. We selected the Valor insert model that we wanted, and when we received the cost estimate, we gave the go ahead thinking that the overly high installation cost would be reduced once the installers completed the install. Such was not the case. Everything was cleared and wide open, ready to go. The two installers were at our place for 1 hour 40 minutes, and the installation fee was $1350. We were then told that the charge is the same whether the installers were on site for 1 hour or 8 hours. That's outrageous. Had I known, I would have let them tear the drywall out and remove the existing framing.

This is a very nice place, good customer service and they are open on Saturdays. Unfortunately,…read morethey sell exclusively electric fireplaces, no gas. So, I had to walk away.

This is a great store with a variety of selection. Great customer service and the staffs are super…read morefriendly! Bought a wall mount electric fireplace. I love the look! Highly recommended!

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

I hired Robert again to have my chimney swept because he provided such grate service the last time…read moreand this time was no exception he is very tidy he is very professional letting you know every step along the way explaining things to a tee. There is a reason that he is called Santa's chimney service Santa only picks the best after all Santa needs a clean safe chimney to use Santa trusts the best and so should you give Robert a call today for all you chimney needs you wont be disappointed :-) Thank you again Robert see you next year. Steve:-)

Robert was outstanding, and I highly recommend. A true professional, Rob did a fantastic job and…read morewent above and beyond in terms of customer service. He was always available and I would hire again for any future work we need. Highly recommend.