They were very nice. My air conditioner was not working. So upon checking it there were some…read moremissing parts. I feel it was probably from the Nissan dealership in Mt Airy their service department tried to get me to change the brake fluid while it was still new. So this Nissan service department has ordered me a new one and will fix it for me Friday. To be cont., AC still running good. :)

I wish I could remember the name of the sales woman that helped me on 6/3. I was given a lower…read morenumber on my trade in than I wanted and I told her that Duncan had just offered me more but I was more interested in this Nissan I was looking at, she looked at me and said "why don't you go and sell your vehicle to them and come back for our truck that you want? Sometimes they want cars that we don't". They offered me 24k for my car, Duncan offered 27, and KBB says 29-31. You don't have to take my car, just keep your attitude to yourself. If you don't like your job, fine a new one. I wish I had a better time there, but she honestly ruined my experience with her personality and her attitude.

Lucas was a wonderful help with my brother in helping him with the purchase of his 1965…read moreThunderbird, he made the process scemless and enjoyable. Doing business with Duncan Classic was a pleasurable experience. Furthermore,, Lucas introduced me to Karl owner of first class automotive who handled the pre-purchase inspection of my brother car Karl looked at 145 different items to determine the quality of my purchase, his determination of the quality of the car closed the deal. I strongly recommend if your in the market for a collector car you reach out to Lucas and Karl for all your needs. Thank you both for all your professionalism .Neal O'Sullivan

It was amazing! Tons and tons of classic cars from every make and model, and the staff was super…read morefriendly. The best part is that it was completely free to visit! We spent about two hours exploring and could have stayed longer. My favorite were the unique mini cars from Japan such a fun surprise. Definitely worth a stop if you love cars!

Great craftsmanship. Restored the rear of my Raptor Ranger to where it never looked as if it had…read moreever been damaged. Great group to work with and very reliable.

Best service ever! A rock hit my windshield and the whole thing shattered as I was about to drive 4…read morehours home. Collision plus had great customer service and was super efficient in helping me out. The people were very nice and got my car fixed up so that I could make it home. If you have any car troubles I recommend going there!!

From friendly customer service and trustworthy to totally unreliable. On 6/19 I took my 1986 Bronco…read moreII in for inspection, tire rotation, hose checks and any other pressing repairs. The clerk told everyone they were backed up for days. I said I'd leave my vehicle for as long as they needed it. Got a call Friday 6/20 that the vehicle was ready for pickup and the only thing that was wrong was a signal light. I went in, paid and got my keys AFTER I asked for them. I was finally able to get a ride to pick the vehicle up Monday 6/23 and I noticed the rejection sticker. It was clear the vehicle had not been moved from the spot I parked it, i.e. taken into the shop. I told the my friend who gave me the ride that 99 didn't do anything I asked. She said, "they did the same thing to me! I went in for an inspection and an oil change. They put an inspection sticker on it and said I didn't need an oil change." I called this morning. Tuesday 6/24 and asked for Sherry (the owner). The clerk said "I don't think she's around here" and hung up. I called back to get his name which is Dustin. Update: Dustin called Tuesday 6/24 and asked what I wanted, but didn't offer a solution or options.

We stopped for gas in our RV and got stuck at the pump. The shifter was stuck in park. Two guys…read morefrom 99 Car Care came by and diagnosed the problem. One of them crawled under the RV and got us in drive so we could get to their shop. They couldn't have been more helpful.

The customer service is extraordinary. They explained everything in detail, and bent over backwards…read moreto help me when I needed it. I simply cannot recommend this place highly enough. Thank you so much.

they did a fantastic job on our Camrys rotors and brake pads. The staff are extremely helpful and…read morekind and the value was very good as well as the service . Amazing Example of southern hospitality

Don is a great guy and is one of the best mechanics in Christiansburg. I've known and gone to Don…read morefor almost 20 years now. Used to live just up the street from him. He works on all my vehicles. Bottom line: Don does solid work at a fair price. You just need to be flexible with him on your schedule and when he can do the work. He's very matter of fact. Some approach business with him by pushing agendas and expectations. Expect push back from him if you do this. If you want someone to tiptoe around your feelings only to upcharge you or fix things that aren't necessary, you'll be better going somewhere else. He may be gruff, but if you go in making a decision to assume he knows his stuff, and not be triggered...you'll find yourself discovering a gem in Don...and you might just make a friend in the process. He's a good dude.

Hands down this is the best repair shop in the area for older cars. Don was recommended to me…read moreabout 10 years ago when he soldered and welded to avoid replacing an entire electric seat in my Chrysler that had stuck in the short wife position.... saved me hundreds of dollars. Ever since then Don has been taking a common sennse approach to repairs rather than replacing entire modules with new equipment on our aging vehicles. There is no waiting room, no coffee, and the place is basic. The service is top notch.

Took a Carvanna car with warranty in because of a flywheel problem. Carvanna directly pays from…read moretheir insurer. Bug Shop would not talk to the company and told me I would have to deal with that. Ended up taking it to a dealer who quickly got things approved and fixed and paid no problem. Pretty backwoods kind of treatment.

My vehicle quit on me- had no idea where to take it because the shop my people always use closed…read more That mechanic highly recommended This place- The Bug Shop. They called with updates and just communicated effectively and my vehicle has been running great! They also had my vehicle back to me in like three or four days which was really fast for everything that was wrong with it and they had to order parts!