We came here as our second choice and were pleasantly surprised at the wide selection of donuts. The service was mediocre, but the donuts, specifically the Boston cremes, were very impressive, both in looks and in taste. The environment was warm and friendly. I would totally recommend this place if you are on the go or just stopping in for food! read more

Donuts!! Who doesn't enjoy a fresh donut?!?! Warm and sweet!! I adore the chocolate filled donut! Hot coffee and I am gobsmacked! The service was friendly and the store was clean and tidy. If you are a bagel person, they carry a few and are freshly baked too! read more

I don't normally leave really bad reviews, especially about fast food, but this experience was awful, I think my bagel was two bottoms, the hashbrowns were soggy and oil soaked tasting with no crunch to them at all, the weird sous vide egg things had no flavor and the refresher wasn't stirred. I know they do their best, but this experience wasn't it for me, like probably won't give them a second try it was so bad. Sorry. read more

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The coffee was done perfectly and the donut holes were fresh. Give this place a try. You won't regret read more

Dunkin' - 516 Mary Esther Cut. Ft Walton Beach FL - Donuts Near Me - Fort Walton Beach, Florida

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There was no one else in the restaurant besides us but the woman wouldn't take our order. She told us that drive through had "priority" but there was no one in the drive through. We then watched her make her own coffee and sip it while she stood by the drive through window doing nothing... 25 minutes later she still did not acknowledge us so we left. If i could give this woman 0/5 stars i would. read more

2nd time this week I've had to leave the drive thru because it was taking too long. I sat at the speaker for 7 min before being acknowledged, and this was only after saying "Hello?" A few times. Even then they just said, "I'll be with you in a moment". I waited another 3-4 minutes and left. This location needs an overall or to just be closed down. read more

Where did all the icing go? Apparently this is their "normal". As I debated on joining theses crazy pandemic drive through lines, I jumped head first and went in the store. This pregnant mama needed her doughnuts. I walked in and was disappointed. My heart was broken and my feelings for Dunkin' doughnuts has officially been changed. I walked out with iced coffee that kept me in the bathroom for the rest of the day being that I'm lactose intolerant and order my coffee with oat milk but got whole milk instead. I would have been extremely disappointed if I waited the eternity in line at the drive through for these barely frosted lumps of what should be happiness and joy. Do better. Feelings are at stake here. read more

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For a staff meeting this morning I thought I would do a sweet, savory breakfast mix. This was the worst place I could have gone. The stuffed biscuit bites were freeze burnt. The bacon was not cooked in the wraps, and the bagel cream cheese bites were dry as a bone. All of this could have been overlooked had the service been better. The counter lady had a scowl on her face the whole time I was there. Then I did the unthinkable. I asked to add something to my order. Don't have to worry about us coming back. The one star is for the donut holes. read more

Newest managers don't put creme in the creme filled. Called corporate and they suggested I bother the manager again instead of handling the issue. Either way no refund. read more

Two stars only because the lady at the window was nice. I asked for a peach refresher with coconut milk, they gave it to me without and then when they gave it back to me my cup's lid was full of liquid. They didn't clean the top. It's like they poured out the refresher and just dumped the coconut milk in. I also ordered an avocado toast. My toast was not toasted. They slapped the avocado on the bread and sprinkled on some seeds. Very sloppy service and this has happened more than once at this location. read more

Dunkin' - Liquid all over my lid. Didn't even give it to me cleaned up. - Donuts Near Me - Fort Walton Beach, Florida

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Wow, I haven't tried this shit show since the last group ran it and all I can say is run! Absolute morons that cannot get the order correct then stare you & mumble when you explain it's not your order. Did not offer to replace it or get us our correct order, just stood there looking like the rocket scientist he was..... this place is a disgraceful DDs read more

It is a real shame that all the Dunkin's in this area suck as Dunkin has always been our go to place for coffee. The service is extremely slow, they don't care about their quality, they frequently mess up the order (especially for food) and when going through the drive through and you often sit there for an extended period of time even during slow periods before someone will actually answer you. read more

Typical DD! Drive thru is usually quick. I don't know why but I keep getting their breakfast sandwiches which aren't very good due to not being microwaved long enough. Just my guess because I usually get lukewarm spots or the croissant is kind of hard. Their coffee drinks very from plain black to their new craft flavors. Minus the breakfast sandwiches, the donuts are a favorite and the drinks hit the spot. read more

My husband ordered a couple of coffees and breakfast sandwiches, along with half a dozen donuts. As has been the case since we arrived in town several days ago, we have had most of our meals delivered directly to our hotel room; not sure how/why the DoorDash delivery person got lost; highly irritated with the delivery service. Of note, this is the second time in the past couple of days that we've had an issue with DoorDash; we waited nearly an hour for an estimated 20 minute delivery time; saw on the phone app how the driver didn't seem to really know where he was going; our food was delivered to the front desk of the hotel and staff was nice enough to deliver to our room door; the coffee was spilled all over the cups and on the bag with the sandwiches. At this point, it was my suggestion to just toss the entire order and call Dunkin Donuts and DoorDash, but my husband just said maybe the delivery person was having a bad day and thought the food/coffee would be ok; I think he really appreciated the smiley face on the donut box (which was unscathed) and felt the blame laid solely with the delivery service; my husband and daughter both enjoyed the coffee and the sandwiches though we had to empty the coffee from the original cups. I am not sure who to blame, Dunkin Donuts for depending on a delivery service that appeared to be in "subpar" mode, or DoorDash for thinking it is ok to deliver food 40 minutes late to the wrong location! We have been in the midst of this pandemic for nearly a year now, and all of the delivery services should be pros by now! We just pray that no one tampered with the beverages/food items before it got to our door! In contacting DoorDash about this fiasco, we were given a credit for future orders, which seemed to satisfy my husband (not so much me though, I would have demanded a full credit back to my card!). read more

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How can anyplace be this slow. Half the time they don't have food at all so all they have is coffee and you sit in the drive thru for 20-30 mins. This place is begging for a manager that can motivate people. Ridiculous read more

This location is just awful! We try to go every once in a while hoping for better service but every time we're greeted with the same rudeness once again... we made a mobile order and after 20 minutes finally got to the speaker my mom said that we had a mobile order and the lady kind of just mumbled under her breath so my mom politely asked what she said and the lady yelled back asking for the name... we arrived at the window and she pretty much chucked our drinks at us and it spilled all over us as she just stared. Worst experience ever! read more

Just close... this place is horrible every single time. Staff has an attitude, foods never in stock, drinks are wrong constantly. How is this place open at this point? read more

If I could give this place a 0 stars I would. We waiting 45 minutes because once your in the line it's very hard to get out so good luck. Customer service : damn people didn't know what the hell they were doing . It was all small orders why were they incompetent of that ? read more

I am never one to sit and write a review like this. Whenever I stay in a hotel or have a great experience somewhere I'm the first to put a five star review. I know the impact these reviews have as I worked in hospitality for four years of my life. That being said this review has to be written. I would say this is the worst Dunkins I've ever been to in my entire life but that doesn't do it good enough to explain the horrendous experiences I've had here. This is the worst fast food restaurant I've ever experienced and will ever experienced in my life. One time I was in the drive-thru line & some employees was in the back smoking a cigarette. He saw that I came through the drive-thru & was so upset that he had to get up & serve me he yelled out a scream & then said the f word. He looks me dead in the eyes when he did it - I was actually a tad bit nervous. Almost everytime I've gone inside I can loudly hear both the manager & employees making rude comments about customers coming through the drive thru line. One time I went in at around 6 AM requesting 50 munchkins. Now it may be because I'm from New England where Dunkins thrives, but they looked at me in UTTER DISGUST telling me I should have ordered ahead, and that they run out of donuts around 9AM everyday. They literally all conjugated around the register and practically shunned me. Well I'm no business expert...but doesn't that mean you should start ordering and preparing more donut considering your franchise is built off that product? I won't even go into detail about how gross my coffee and teas have tasted because that's besides the point. Anyway these are just some of the many incidences that made me start going to Starbucks. If you're wondering why I stuck around so long it's because I have been drinking Dunkins since I came out of the womb. It was honestly really hard for me to give up. But considering I will be living here for at least the next four years and the next closest Dunkins is in Destin - it was almost inevitable. Anyway my boyfriend who is not a coffee drinker would listen to me tell these stories. But I don't think he really understood because I tend to over-exaggerate. Well he just had the experience of his lifetime at this Dunkin's. To begin, he said the drive-thru was so long that it looped around the store into the street. He navigated himself into the parking lot, parked his car and walked inside. He explained to me that he walked in and the lobby was flooded with clearly dissatisfied customers who were waiting for their food. Once it was his turn, he ordered. He had to make not one, not two, but three substitutes. Did not have a croissant. Did not have a bagel. But they did have an English muffin. As he was ordering he said that one of the employees TOLD HIM that she was going to punch this other employee in the face. As he stepped back and waited for his order he joined the other two dozen customers waiting for their food. He emphasized how loud the employees were arguing with each other. He said everybody in the store was trying to get the workers attention but they were too busy screaming at each other to hear. He said somebody threw their apron on the floor and stormed to the back - she quit. At this point he described it as a war zone. Customers pushing through to discuss how unhappy they were about the wait, employees yelling at the manager and the manager yelling at the employees. But don't worry after only about a 45 minute wait, he was able to get his English muffin sandwich. Cold. Anyway with all that being said I would 10/10 NOT recommend going to this Dunkins. Three Starbucks in Fort Walton and they're all wonderful. And if you're maybe considering buying from a small business - Main Brew Coffee on Beal Parkway is great! read more

This location is a nightmare! They don't seem to have their stuff together. They gave away out drink and something that should take 5mins was a 30min adventure. So be ready to wait forever and maybe you'll get your order. read more

I would t even give them one star if I could. They mess up every damn time I go. I ordered half Chocolate sprinkle m, 4 glazed, 1 strawberry with sprinkles, and 1 Boston crème. PRO TIP check your order before you leave. They gave me 4 glazed, 4 Boston cream, and 4 strawberry with sprinkles. Needless to say my 6 year old cried there was no chocolate with sprinkles. He's been begging for days and I finally gave up and visited this location. And calling this Location? Nope. They don't answer. I've called literally 6 times now and they were dead slow so I know they cannot be too busy. Save your kids and yourself from wasting your money. read more

This Dunkin' knows their recipes! I come in daily and my coffee is on point I truly appreciate this team#maryestherrocks

Long wait, have to repeat orders so many times in order to place order, then have to repeat again. Slow service and staff do not wear masks properly. We use to love this Dunkin' but it has gone downhill in the last year and it's getting harder and harder to come back. read more

Service very unfriendly. The Boston cream doughnuts were out so we asked and he said ya we have more so we were thinking YES fresh. Nope the most stale doughnuts we've ever had. This place has over 100 reviews and has a one star rating. So it's not just us. read more

Bad service. I ordered 2 dozen donuts for a business meeting. Didn't realize until I got back to the office the person work only gave me 1 dozen. She gave me a funny look when I asked for napkins and walked away. There is no phone number listed for this location, so I could not call to gwt this situated. Corporate office keeps asking for more information and said they would forward to the franchise owner and nothing... Don't use the app and check your food before you leave. I will not go back. read more

This location is ok, but the new location on Eglin near Shalimar is a fucking disaster. Someone please go train those idiots and tell them it's not ok to complain about their job to customers in the drive thru nor is it ok to lift your shirt to wipe the sweat from your forehead. You ask how much a donut is and they say "I dunno like a Buck something". If I order a donut they say "we don't got that one no more" and then complete silence. How about you ask me what else I would like. I don't even bother going there anymore and shop local instead. read more

I went to dunkin with a friend, we waited in the drive thru to order for 30 minutes just to ORDER. we then pull to the window and it took 10 minutes to give us food. they also had no butter left. i usually never have any problems with dunkin but this was horrible. read more

Poor service! Take a tip from Chick Fil a and Starbucks. Learn to name your products and stop trying to be original. It's a glazed doughnut and doughnut holes... what the F is a munchkin? read more

There was a fingernail in my coffee and the management didn't really seem to care or anything. This location is DISGUSTING and I hope no one chooses to go to this place. read more

Dunkin' - A fingernail in my coffee - Donuts Near Me - Fort Walton Beach, Florida

This place use to be Alright, but now they constantly messed up my order, cut back on the bacon, and it's undercook, I hope this place closed down read more

Glad they had donuts but their variety was sparse and it took way too long to get 3 coffees. And i had to reach about two feet behind a glass protection to get them. And had to ask for a cup holder. Staff was very lackadaisical. If there were other Dunkin in the area I would recommend going there. Try to avoid this one. read more

Dunkin' - 2020 Dunkin Donuts Share Happiness Set of 12 - Donuts Near Me - Fort Walton Beach, Florida

OMGOSH! If I could rate lower I would. Looking for a nice filled donut? You must look further. Try Main Brew on Beal Parkway. This Dunkin' Donuts is the worst. This picture IS a Chocolate Filled or so I thought. Ate the teaspoon of chocolate already. Sad, sad donut. read more

Dunkin' - Donuts Near Me - Fort Walton Beach, Florida

Absolute trash. Waited for 30 minutes for 6 cars ahead of me and no major orders. Once I got to the speaker, nothing was heard for an additional 4 minutes. When I asked for my order I was rudely interrupted by the lady taking my order. Once at the window, I realized her brain couldn't comprehend more than one thing at a time and has ruined at least 7 people's Friday. read more

This Dunkin' location has never been very good but at this point they are just awful. Most of the staff are rude. The manager is scatterbrained. We ordered drinks through the drive thru, repeated our order multiple times and she still asked what our correct order was at the window. Literally 2 vanilla iced lattes, not hard. The drive thru line is always insanely long. They only let one car to the pick up window at a time and keep the rest waiting at the speaker. Always a 20/30 min wait in the drive thru. Mobile orders are never made until you go in and tell them you have a mobile pick up and then they ask you what you want and they make it. What's the point of a mobile order then?? Waited over 20 mins for my mobile order this morning. This place is a nightmare and has gone through so many employees and management and it never gets better. read more

Even before covid they were understaffed and it's no difference now. We see that there are people working in there and there is no way to be inside(doors locked I guess because covid) so we switched to drive through and NO ONE ANSWERED THROUGH THE MICROPHONE. We've seen other people ordering and coming out so I'm fairly disappointed. Don't come here. read more

Second time in a week I have visited this location. Both times the Sweet Tea has been awful. I would fire who ever made this Tea. I will surely not be back anytime soon. I can't imagine how this location retains any local customers. Donuts were good. Hash browns were served nice and hot. Chicken croissant was decent for fast food. read more

Cold food and long lines! Honestly I can't tell you why I go back in the mornings. This place never fails to put me in a bad mood the service is never respectful. Why should I have to get cold food every time or wait for 30+ minutes. I'm not sure who the manger of this location is but please make a change! read more

Great if you love ice cold doughnuts. Ordered a dozen, all were cold and clearly a day or days old. I ordered at 8am. Pretty pathetic excuse for a doughnut shop. read more

This was the very first time I had been to any Dunkin' franchise and had a very bad experience. We waited for 45 minutes in the line. Once we got to the window they didn't even have our order taken down and we're also out of a lot of things.We wasted almost an hour for nothing. I would not recommend this place to anyone. read more

I don't understand why every time I come to this location the drive thru worker seems incompetent of doing their job. I do not receive an immediate greeting when I pull up to the speaker and typically have to say something for the worker to take my order. Customer service needs to be properly trained to the workers at this establishment. read more