My boyfriend and I came here to quickly pick up some doughnuts on the way to a breakfast, and we were helped by Howard. He was immediately engaging and conversational when we were picking out what we wanted. After we ordered and paid, I saw a type of doughnut and joked to my boyfriend that I would've gotten that one if I had seen it. Right when I said that, Howard grabbed one and handed it to me, with a smile and a "Merry Christmas". Best service I've had at a Dunkin thus far!! Thank you, Howard. read more

REALLY over how often I order from Dunkin' via Uber or Doordash and don't receive what I order. I'm literally done with ever ordering from Dunkin' again. The one closest to me is awful and has gone downhill even further so I tried this location which is just up the road from me. For the third time they've left out part of the order AND cannot seem to understand how to place a frosted donut in a bag NOT UPSIDE DOWN to keep the frosting from being squished and smeared all over the inside of the bag. That literally defeats the purpose of a FROSTED donut since now there's no frosting on the donut, but rather on the bag instead. This morning's Uber eats order from here is my last ever because as of this morning, this is my third order from there where they left out the whole reason MOST people order from Dunkin. The coffee. I ordered a frozen coffee, medium, 3 cream, 3 caramel. Guess what wasn't in the bag when I got the delivery? And before whoever runs this location jumps in and BLAMES the Uber Eats driver (since this was what the other store did on my public review of their location), the bag was SEALED. They did not take the coffee. They also did not DUMP the donut in the bag upside down. Your people did. It was inside the sealed bag, on top of the other food, between the carboard drink carrier (which did not have my drink in it), so there is no way the driver did it. Maybe there's so many customers that you all don't care, but you all need to do better because you know dang well if you were in your customer's shoes, you would NOT be happy with not receiving what you ordered and/or receiving something that was improperly handled. DO BETTER. What has happened to proper customer service? Has that died because there's so many people in the world now that you still make your money and don't care? Dunkin' is now on my DO NOT BUY FROM list now. There are plenty of other places that offer coffee and donuts. Maybe they will appreciate the business and do better by their customers. read more

They only have 1-2 people working in this very busy Dunkin Donuts near Doris Market in Sunrise. If you are waiting for them to take your order, it can take up to 10 minutes for them to take your order. When you finally get to the window, it can literally take another 10 mins to get your food. The cars are backed up and honking as its taking so long and people are angry. The staff is nice, but clearly overwhelmed and run it like a 1 person business. The food is not good. Donuts are fine. But the Wakeup wraps are either cold, with the cheese not melted, or partially cooked. I have had it 4 times and it has never been cooked correctly, Needless to say, the store has major management issues. even though its convenient, i cant recommend this location in any way. read more

This Dunkin' still sucks. Drive thru girl has 0 customers service. Got a bagel, cream cheese is frozen.. Coffee is water with milk. read more

Horrible service. Had a bad experience a few weeks ago where my bagel was so hot that my cream cheese was melted. So I made sure to check this time and this is what I got. Asked them to add a little more cream cheese and they said what's wrong with it. When I told them and showed them they just handed me a knife to spread it. Worse thing about it is I'm pregnant with a big belly in front of me and they treated me this way. I was all for giving second chances but I will NEVER go back. They need to learn customer service. read more

Dunkin' - Bagel With Cream Cheese - Donuts Near Me - Sunrise, Florida

This Dunkin is the closest one to my house. I usually stop two times a week to get breakfast in the morning and they are pretty fast through the drive-through.. The sandwiches are good and I double check my order before I leave all the time to avoid missing anything. read more

Had an excellent experience at this location after a shopping trip at Doris. Excellent customer service; employees were warm and friendly. Has a spacious interior with cute outdoor seating. Food was piping hot and flavorful. I would definitely recommend this Dunkin'. read more

I visited this Dunkin Donuts previously and it was fine. But this time I have to comment on it. I only ordered hash browns and an iced mocha latte. The hash browns were over cooked and the mocha latte had too much Mocha Mix in it. But mostly, I have to say that customer service and personality of the person at drive-thru really lacks! read more

Dunkin' - Donuts Near Me - Sunrise, Florida

Some people say coffee isn't the greatest thing in the world. I think otherwise, especially from Dunkin' Donuts. I need my black coffee to keep me alert, and ready for the day. Just one cup with no cream or sugar. People simple and straight forward, and I must say this location always does what I need when I come here at times on the weekends with my brother before we do errands together. We came here recently, and it was a zoo. Lines are always super long outside for the drive thru, but we always know we can count on the customer service inside. So we went inside, and within seconds we were able to place our drink orders. The cashier was super friendly, was making jokes, and just an overall sweet person. Within a couple minutes we were literally out the door with our coffees in hand. We didn't have to wait at the drive thru, worry about it being a mission, or anything! This is why I always love and appreciate this establishment. Don't get me wrong, Starbucks is great at all, but I doesn't beat or meet Dunkin' Donuts customer service standard that I love! read more

Dunkin' - Black iced coffee - Donuts Near Me - Sunrise, Florida

I love this Dunkin I come here at least 2ce a week. Parker is great and he always makes sure the food is hot and ready when I order online.

I just went through a Dunkin Donuts for a cup of coffee and a 25 piece munchkins for my grandson and daughter. All i heard from her is here ya go twice. No Thank you no come again soon .So i said really and she asks what is wrong . I told her I gave you my business and my Money and you can't even bother with a thank you?? It sems that is happening more and more with many businesses. Like Steve B said it seems this place prides in it rudeness. I was very generous with the 2 stars I gave them because the munchkins were fresh. read more

What can I say about DD? It's a DD. A properly operated business will succeed if they provide good, friendly customer service and quality products. I have yet to see a "5 star" quality DD...anywhere. Yet still I crave for their coffee. read more

No stars. The worst service ever. Just rude for no reason. The girl who was working the drive thru on Sunday, January 30 at 10am if she keeps her job, maybe should just try cleaning the bathrooms, she should not deal with customers ever. Never will come back to this location. read more

I go outbid my way to come to this location! Always the best customer service! Always a a smile!!

Time for a Cold Brew. Uneventful when you order 1 item via the drive thru. At least they provided a straw!

PLUS: Drive thru is always quick and usually they get the order correct. They also have a nice size patio outside to sit and enjoy your coffee. MINUS: Don't go inside! Staff is very rude. Especially when you tell them to correct something they made wrong. Half the time the register employee walks away and you're left standing there waiting to order. read more

Ok, I bought into the chain hype. The two for two egg and cheese (Soft Taco) breakfast thing. Bought two orders. One for my son one for me. They were awful! They had a chemical taste described by my son as tasting of bleach or chlorine Indeed I had one and the taste was very unpleasant and unsavory. The doughnuts I bought we're ok. But since they are not fresh baked anymore just decorated there I won't give any high marks to them. The coffee was good and hot read more

Dunkin' - Not a very good egg and cheese taco. - Donuts Near Me - Sunrise, Florida

I ordered Green Tea Latte. Although the taste was good, to my surprise, only half of the container was filled.

Worst Dunkin ever! customer service here is horrendous. I'd rather drive 10 miles to get coffee, then go to this place again.

Ordered a mobile order ordered 2 coffee's 2 donuts. When I got there only one coffee was ready. Was standing there for 5 plus minutes no one asked what I was waiting for although several employees looked right at me. Finally got someone to complete my order and when I got back to the car my wife tried her vanilla latte and and there was no vanilla in it. I went back in asked them to remake it since it was the first one made and by this time was sitting for 20 plus minutes. They gave me an attitude about remaking it but finally did. It was remade and left at the counter by the person who made it and not even put on the shelf for me to take it. Horrible rude service read more

This DD is going down hill everyday!!! Staff is rude and service sucks. I hope things get better. read more

I've come here a few times just to grab a quick coffee, but the staff is very friendly and because of their service has given me a good impression. They are loud in a good way and show great customer service to every guest. Good salesman by persuading some for the larger donut options. Overall good store in terms of service. read more

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Staff has been pleasant to me thus far. Pretty clean. They have a typical burb drive-thru, but the inside isn't wholly unamenable to sitting with a laptop & getting some stuff done while you caffeinate up. Free wifi, which seems pretty stable with 1 visit for a couple hours use. The music is good, as they have classic rock/70-80's radio on (likely satellite, as there's no annoying DJ's interrupting it) while you sit and work. You'd be surprised how a place can go from solid to aversive if made to listen to current awful top 40 junk for hours. The lack of recycling still bothers me, but it seems that's commonplace in FL, so I can't ding DD much on that. read more

Dunkin' - Yet they don't do recycling! (I had done the samaritan thing and picked up some litter while walking to DD, brought in to recycle, no luck). - Donuts Near Me - Sunrise, Florida

The worst!!! Good help must be IMPOSSIBLE to come by. They don't have what the advertise on their menu (it's discontinued). She charged me too much and insisted it was the tax. No baby, I'm a math teacher. I know how to calculate tax. Gave me a small coffee telling me it was a medium and got an attitude. What? Really! I guess I'll have to drive the extra distance which makes me want to discontinue DD AND REGRETFULLY SWITCH TO Starbucks or McD. I wish I could do at home brew to my liking. read more

The customer service was horrible. They rushed us in the drive through and when we got to the window they gave us our coffee without milk and blamed us for not telling them to add milk when the question was not asked. We then left and noticed that they didn't give us our munchkins that were ordered. When we came back to ask for them they said we are not serving you because you are giving an attitude. They made us stand at the microphone until they decided to serve us. This is the last time I will be going there. read more

You would think the person who takes drive thru orders at noon would know how to do their job a bit better. I was asked three times: "with cream and sugar?" and three, not 1, not 2 - Yes 3 ....times I said: no sugar, no cream. The conundrum here is that I still got served a pumpkin flavored coffee with CREAM & SUGAR!!!!!!!!! The things the stinks the most about this, is that I didn't check when I was in my car (I usually do) and waited until I was home for it. Somebody must definitively have their work priorities absolutely not straight here. What is simpler than asking for black coffee and you get c&s. Now that I wrote this review, I will get in my car and drive personally over there just to make a point and get my coffee right! read more

This DD gets 2 stars because of location, but i will now drive the extra 4 miles to be greeted by people that look like they want to work. Service is horrible, from the manager down, I can't imagine working in an environment with this many unhappy people. No matter what time of day you go, they treat you like if you are bothering them. I will bother them no more! Taking my business elsewhere :) read more

They are the worst!!! Always have to forget to put something I purchased in the bag!!! Always have to check before I leave the drive through to see what they were missing today and always have something that they are missing (one time my hash browns, one time one of the bagels , the other time one of the drinks ...) WAKE UP PEOPLE !! read more

This DD is a pain to get in/out of due to the popularity of the grocery stores and restaurants in the plaza, but it's still a good Dunkin. I can't comment on this location's efficiency during the morning rush since I only come here on weekends or when I'm not working. During these off-peak times, I've always received friendly and quick service, and the coffee and donuts have still always been fresh. I can't stand stale coffee, or donuts that are slightly crispy because they've been sitting around. So far, I've always had a good experience at this DD and recommend it for DD regulars like me. read more

This place has such a hit or miss service. When you come here you don't know what to expect since they are so inconsistent. I would give it no stars if possible. If you can avoid this location or make sure you check everything before you go, oh and be ready for long waits since they barely have people working here and the ones here really don't care. read more

As I tend to visit quite a few different Dunkin' Donuts I just had to leave a note about this particular location. This Dunkin' Donuts stands out amongst all the other ones that I have visited for several big reasons number one you can't find a friendlier staff from the minute you walk in until you pay your bill and get your food and coffee their smiles great attitude and happiness no matter what time of the morning whether it's super early or super late. I have to believe that it comes from a great leader so kudos to you and your staff not to mention that the donuts are pretty darn good as well so thank you! And see you soon I hope you guys get a chance to visit the store and see what I mean about their customer service read more

Unless you are extremely desperate, I would avoid this Dunkin Donuts at all costs. Even if you are suffering from the most dire caffeine withdrawals of your life, I'd still recommend going to the McDonald's in the same plaza for a cup. This location hasn't been open very long (a few months, tops), and it seems like they hired all young people who potentially have never even drank a cup of coffee in their life, for how poorly they make it. This location is really close to my house, so I was praying that I could find some redeeming quality. After experiencing the horror of their coffee, I decided to try a coolata on my next visit, since I figured they couldn't possibly mess that up -- I was wrong. To this day, I'm still not certain how they did it. They never messed up anything as far as food goes during my two or three ill-fated visits, which is the only reason they got 2 stars. read more

im giving 2 stars because of previous experiences and generosity but simply rude staff, not all, just the older lady taking orders & the one making the drinks (this morning). i always come here but today was the last of my visits unfortunately. poor customer service skills, no home training, just rude. you repeat your order & they still get it wrong & to top it off catch an attitude when you say nicely that it's not what you asked for & talk sh*t (excuse my french) about the customers who have been ordering & the orders being wrong all morning. i rather drive further away than to come to this location ever again... p.s the manager is amazing but you guys need to do some employee clean up!!! read more

This team knows exactly what it's like to provide excellent customer service. Just when you're not sure how your morning is going to turn out, you are received with a smile, charm and wittiness, and I absolutely love it. To hear the staff asking customers about their family while they wait for their food.... you just don't see that. With Howard running this ship, it's truly a pleasure to come here, and to also see the staff enjoying their environment. read more

Dunkin' - a group of people walking through a restaurant - Donuts Near Me - Sunrise, Florida

Just got an eye roll and laughed at from the great staff here. This place has the most rude people. Won't walk in here again. No smile, no "thank-you" either. Ice coffee was disgusting. read more

Went to this Dunkin in the plaza next door this afternoon with my husband, Steven. Was given the wrong donut , one drink was the wrong size, and one was wrong altogether. I went to the counter with the receipt, understandably annoyed, and a manager came over. He immediately started yelling at me, and then started insulting both Steven and me. Said I was disrespecting his staff. I never got the chance to talk. We finally got our money back and were basically kicked out. After being treated so badly, we would never go back there anyway. We went to another nearby Dunkin, had our snack and were treated wonderfully by the girl working there. I have emailed corporate to complain, and also emailed corporate to praise the girl at the other Dunkin we wound up at. read more

I Just when to buy the Charlie Drink in this Dunkin and they don't take the time to do it they just do it fast to finish but they never do it good, I told the girl when she gave me my drink to put a little bit of sugar and is more sugar than coffee I definitely wanna talk with the manager from here. read more

So disappointed. Wasted my money. I tried to kill time since it's right around the corner from my house. Will stick to Starbucks. I had to repeat my order 3 times and they still got it wrong. I said NO sugar and sugar free syrup. How about they poured the sugar canister in my drink!!!!!! read more

The girl in the window is going through a lot in her life, it showed by her unbelievable rudeness and poor demeanor.

This has to be the WORST DUNKIN EVER. The customer service at the drive thru window was not great. Then as I tried to use a $1 coupon for discount, she thought she was explaining that it wasnt6good at that location. The problem was in her her hurry she wasn't being clear. As she insisted, her hurried mannerI became rude. I then asked for the manager. HOWARD came to the window. When he asked what the problem was I stated I have 2 issues: first I was being rude to...to which he waved off as not important. I asked why not and he said he was there to resolve whatever my other issue was. I asked him for his boss's name and number. He said no bec6he felt no need to supply that. He told me to call corporate and denied me service. The customer service is HORRIFIC. STAY AWAY FROM THIS LOCATION. There are plenty of other locations that are infinitely better. This is the kind of place that those You Tube videos get video at. SAD TRAINING!!! read more