Bought a set of tires here 2 times this year. I shopped around and each time this place had the…read morebest price. The also goes for prior years. Their Black Friday sale seems to be the best deal. I went on Black Friday with an appointment. The wait was going to be a long time, so they shuttled me back to my house and picked me up when the car was ready. Josh was our point person. He was amazing and the best professional!

I was in an accident where my car was totalled, I was not excited at having to replace it. Nick…read moreDuffy was the salesman who helped me, he was patient, sympathetic, forthcoming and most of all Full of life. He made the experience fun and exciting and if I had been paired with anyone else I don't know if I would have bought my Kia Sedona! The whole experience from beginning to end was seamless even with a bit of haggling thrown in! I and my family are so grateful.

This is the only place I will take my cars to get worked on. The guys that work here just love…read morecars and will give you a thorough explanation on what's wrong in addition to a very reasonable price. I've been going to them for probably 7-8 years now and have never been let down. It may take a couple of days to get in with them, but it is well worth the wait.

Trust is #1 when dealing with an automotive shop. I trust…read morethese guys completely. They will give the real diagnosis and will not overcharge. That's been our experience since 2018 when a neighbor mentioned them as guys you can trust. Their work has been great too. We've never had an issue with work done and they are very patient and explain what needs to be explained. We've had various issues handled from basic to complex. Highly recommend this business if you want to have peace of mind that you're getting the real answers for your job.

5 stars to Adam!! What great customer service!!! I was so stuck! He got me right in and got me…read moreon my way to finish my Christmas shopping on my only day off! Even gave me an early Christmas present to me and said...no charge!! Merry Christmas to you sir!!

I've been going to Nick and B's for years. Management has changed in recent years but is still…read moreexcellent, maybe even better. I had work done on my truck's clutch (and a brake fluid cleaning/refill) this week. I got a reasonable estmate for $600+ and had them go ahead with it. When I went to pay, the manager Eric and Customer Service Rep Mary Lou had looked up warranty information and my bill was only for $430! Who does that? That's what you call CUSTOMER SERVICE, something I'm glad still exists in some places. It felt like they did something with adjusting my brakes, too, in their total inspection process. They didn't say anything about this or charge me, but I'm pretty sure my brakes are feeling better, too. Good people!

Superb service and perfect repair. It did take longer than the time they had guessed but I didn't…read moremind waiting for such a well done repair

These guys know what they are doing! I have gone to them for years and so thankful to have honest…read moremechanics!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

A mechanic invited me up a few days ago and gave me a free oil change and warn me about my breaks…read more He told me he has a relative who is autistic but unlike me his relative in low functioning and can't drive. While I wait he gave me a Taco Bell combo. He told me some sales people is under pressure to make sales. I do have slow motor skills and a speech impediment and I wish if people who has these are not high pressure into a choice. If Matt Steinbrink and Todd Johnson just say sorry and agree to be less high pressure to people who have speech impediment and slow motor skills in the future. I would remove any and all negative reviews. Unfortunately I tried to get refinance but the online paperwork is to confusing to me.

Wow. I needed my car's battery replaced and called to see if they could do it. They didn't have…read morethe one I needed for my Kia, but suggested I buy it elsewhere and they would install it. They were friendly, efficient, and professional, and the charge was reasonable. They even washed my car! I would definitely come back here for any other auto needs.

An exceptional job and experience from a very nice group of people. Chris did an exceptional job…read morerepairing and matching paint on my Tundra pickup. The color is brown mesquite - and has orange, green and brown flecks. I didn't expect it to be a perfect match, but Chris matched it perfectly. My truck was done in the promised time and the entire experience was flawless and exceeded my expectations. While I never hope to need Chris' expertise in the future, if I do, it's nice knowing someone who keeps his promises at a very reasonable price. Here is one of the few companies here that delivers solidly. Look here first.

I absolutely would not deal with any other collision center. Chris is the best and goes over and…read morebeyond . Quality business in Carmel, Indiana. It's worth the drive if it is out of your way.

Came here as they were suggested by Honda of Fishers and my car was in an accident by another…read moreparty. I had to drop my car off during a holiday week, and they were very accommodating. Ended up being around $2,500 worth of damage. Also handy that there's an enterprise not far from here so if you need a rental car, you don't have to travel far. The best part of this place? They would text me updated every time something was happening. Time to take it apart? Got a text. Time to paint? Got a text. Time for pickup? Got a text. It was such an easy, but refreshing thing. They also got it done a week earlier than planned. I had one minor hiccup when I went to pickup but they were closed on the weekend (google maps said they were open). My car looks amazing, and they even deep cleaned the car inside and out. Very, very impressed.

I worked with Dallas for a minor mishap and found this business to be very professional courteous…read moreand helpful. I chose this auto body shop as I felt their pricing was fair for quality workmanship. One of the things I really appreciated is they kept in touch with me throughout the repair process by text informing me of each stage. They cleaned and washed the car before pickup plus provided porter service to my home after drop off and also for pickup once the repair was completed. Nice people to work with and did quality work. I would definitely recommend them!