BUYER BEWARE!! My husband and I gave a deposit of $1000.00 to purchase a lab puppy in January of 2013. We wanted a large male that was the lightest (close to white) of the litter. We decided to wait for a litter to be born in April after seeing their large male that was nearly white and forgo choosing from an earlier litter. Since we gave our deposit in January, we were guaranteed first pick of the litter. We called when the pups were born and were told in 2 seperate conversations with the owners that they knew exactly which pup we would want..."he looks just like Kade, he's big and white." We arranged to see the pup. They showed us two fairly dark yellow pups to choose from - the litter had 8 pups. We asked where our large, white pup was that they had described to us via phone and they told us that someone had come the day before and picked him!! It was very upsetting and awkward to say the least. Yes, we should have demanded our money back right then and there. We spent some time with the two pups and felt we were talked into choosing one, which we did. As soon as we got in the car to leave we regretted the decision as we have always had white labs and were not interested in a yellow. Another concern was that both times we visited their operation, all their dogs were barking - a lot! On the second visit, I had to pass their outdoor cages and Kade lunged at me while growling and barking ferociously and a couple other dogs barked wildly while lunging at me. I've never seen dogs act this way except on tv. ANyway, we called them only 1 hour later to tell them that we did not want the yellow pup because we were only interested in the white pup and told them that we felt that they had acted unethically by giving our pup to someone else after guaranteeing we had first pick and knowing we were coming to see him the day after he gave it to someone else. We had already not only given them the entire cost for the pup at that point ($2000.00) but given them an additonal $2000.00 for their starter pup program. Another alert - they wanted us to take the pup at 6 weeks old! I expressed our concern about the pup being taken from the mother so early and they told us that the pups were completely weaned at 4 weeks and hadn't been with the mother since! Since we felt that at least the pup would be better socialized and that we wanted the pup to stay for at least 8 weeks, we agreed to pay for the starter pup program even though we told them we only wanted the pup to stay there another two weeks...and they made us pay the entire cost - $2000.00/8 weeks - even after telling them this. During the conversation, only 1 hour after leaving their place, we asked for all our money back. They REFUSED and told us we could choose from a later litter - period! They also told us to send back the paperwork we had signed so that they could sell the yellow pup we had agreed to. I sent them a demand letter letting them know we would take court action and enclosed the paperwork they requested. THey finally sent us a check for the starter pup program, but not the $2000.00 for the pup saying that we had not returned the paperwork. I sent it via registered mail and had their signature, so I know they received it. They have a clause in the paperwork saying that if you return the pup within three days, they will refund the money except keep $300.00 for "costs." First, we didn't even take the pup - they had it. And again, we called them 1 hour later after leaving their place. We finally got a check from them - minus $300.00...an expensive hour!!! These breeders not only have unethical business practices, I question their breeding practices and the care they give their own dogs. I found consumer compaints thru the BBB (even though they are not registered with the BBB) and another complaint online. I've never made a complaint online concerning any other business, but felt this needed to be done. And I'll never make a purchase this large again without checking the business out thoroughly. read more