I am so torn with how to rate this place because one of the doctors has been really receptive and uses great time management. But as a woman, some appointments I need to schedule with a woman. I had to request to leave work early to finally get my Pap smear that I scheduled 2 months in advance. I understand it gets busy but I waited over an hour in that room dressed in practically nothing WAITING for a doctor to come in and complete a 10 minute procedure. It's a very vulnerable thing to put yourself through and I would have appreciated someone coming in to tell me the estimated time. BUT ALAS, no one came to my room and I ended up having to leave and reschedule. I understand it gets busy but a whole hour being practically naked in a room & having no timeline is just bad service. read more

I've been a patient with DMG for 45 years. When I retired 12 years ago I went on Medicare with a BCBS supplement. No problems. Had a doctor we loved. This month I have been informed I have to switch to an Advantage Plan or I will not be able to see my doctor. This is the reward after 45 years of loyalty. I checked into the Advantage Plan. It is easily a terrible plan at least compared to my current supplement. My advice is choose a doctor not associated with DMG. There are plenty out there. And do not even consider the advantage plan it will ultimately cost you more. Zero premium! Maybe but you'll be nickel and dimed to death. Think, read, research and trust no one. Ultimately DMG will fail at this but until then get out while the getting is good. read more

Dupage medical group is the worse! In order to get a Dr on the phone it's like pulling teeth. Very nerve wrecking, very stressful because you can't never get through the office and all they make you do is leave a message for someone to call you back! Thera so many great reviews for Dr Mohammed Faseehuddin that he is so great but yet I've experience the opposite. I understand Dr's are very busy but after leaving messages after messages for a very critical matter he doesn't return the call! I would not recommend this Dr! read more

I've been to this location several times for various tests. The techs that have performed my radiology exams have been great! The ladies drawing blood are hit or miss- nice enough but not really welcoming. I once had a glucose test and thankfully that lady was nice. When you 1st walk in, the greeter smiles and seems like she'd be willing to assist which is nice. The ladies seated to the rgt are/were a questionable crew- when I was coming for ultrasounds, they were visibly eating food and talking rather than greeting and checking people in. Their customer service was severely lacking, no smiles, no how's your day- nothing. read more

I recently had breast cancer surgery, and it was time to have a mammogram done. I have had mammograms done in the past and I know they can be uncomfortable however, in this case, the person doing the mammogram, used the foot pedal to have the pads against my breast. I had just finished radiation a few weeks prior and so they are still very sensitive. She tapped the petals three times and it squeezed my breasts so tight I screamed. It really hurt that much.. I suggested that she also tried to manually adjust it so that it wasn't so painful. When she did the other breast that did not have the surgery. My eyes were tearing up because again she was so aggressive using the foot pedals I will never go there again, and my oncologist will be made aware. read more

I have gone to 2100 Glenwood for urgent care. They were very professional and did different test on me. I even found out about a problem I didn't know I had. My immediate problem was addressed. I will certainly go back there again if I have problems. Carol S. read more

My mother-in-law needs to have a Nuclear Bone Scan done to determine whether or not a spine surgeon can inject bone cement into her spine where it is fractured and causing so much pain. She has been trying to get this procedure done since January, when her doctor told her that it was needed. The fracture happened during a fall just before Thanksgiving (2023). Saw the doctor (Dr. Ragona), she had x-rays done, but then her regular doctor was out for knee replacement surgery and she had to see his co-worker - Dr. Bautista. That doctor was indifferent in her overall manner, and mentioned 3 different times about a few drops of water on the floor that someone (she) tracked in. (It wasn't from us, as we had been sitting in the waiting area for 25 minutes). My mother-in-law told the doctor that she wanted to have the procedure and bone scan done at Ascension St. Joseph hospital, so that all the records are there when the is done. Due to the ineptness of Dr. Bautista and her staff, information was not transmitted to the insurance company until we complained. Once that was done, the hospital STILL needed to have the order from the doctor. TEN DAYS later, they finally received it, but not the authorization from my mother-in-law's insurance. The procedure WAS scheduled for today (March 1, 2024) but because of the problems and delays, we have to reschedule. ALL THIS BECAUSE SHE WANTED TO HAVE THIS DONE AT THE HOSPITAL and not at DULY locations all over the state. The woman is 80 years old, can barely walk, and they want her to jump through hoops and spend lots of time in a car (which is painful for her to begin with) just so that DULY is happy. Never again - we are now looking into other doctors who can treat her without being connected to DULY. As for myself, I am looking also because I never want to be caught in a situation where I don't want a test or procedure done at a non-DULY location. In this day & age, THIS SHOULD NOT BE HAPPENING!! If I could give zero stars, I would! read more

They can change their name a million times, but DuPage/Duly whatever they call themselves is horrible! They treat their patients very badly & their employees even worse - I have a friend who use to work for them. My mom's longtime PCP joined Duly about 5 yrs ago & before her PCP did everything, now my mom has to go to numerous doctors. My mom is 75 & it's such an inconvenience having to make numerous appts with numerous doctors - just to suck more money out of you,and they only want you to see Duly doctors. My siblings & I are trying to get our mom to change PCPs, however, she feels a sense of loyalty. Her doctor doesn't even do hospital rounds anymore & we've dealt with numerous incompetent doctors, all from DuPage/Duly while our mom is in the hospital, which is a lot. While there may be some good doctors with Duly, we haven't come across many. It's very apparent, by the way they treat their patients, that Duly is only in it for the money. I would not go to or recommend anyone associated with Duly - they are horrible! read more

One star cause it wouldn't let me do 0 Waited over two weeks for a appointment with the Dr. called me the day of the appointment to cancel it... gave me the opportunity to reschedule it and I did for a week later as that was there only opening. I get there the day of and on time , actually early only to be told the Dr is running 1 1/2 to 2 hours behind schedule if I wanted to I could reset it or wait.... I paid my 40$ and started to wait then i realized what a fool I am. I traveled 45 mins to get there took my son out of class for this Dr to treat me like we are nothing. How about a phone call? How about waiving the copay ? How about treating us like we pay you for service? I will never go to Dupage medical group for anything again. I plan on sending the Dr a bill for my time spent in travel to and from there oak lawn office. Including tolls paid. Bet they don't pay ! read more

I visited this location for the first time with my sister on June 13, 2019. I have never been to a "quick or immediate" care facility where the services...and personnel were so caring and professional. The tests were done promptly and everyone was friendly and wonderful. I never would have thought that an Immediate Care facility would provide all the testing and services that this location did. My sister was examined by PA Tim Hall and he just kept going trying to figure out her diagnosis. The original wait time to see someone was not even 5 minutes and from that time on there was never a delay in each test. All the personnel from PA Tim Hall to the nursing assistant Brandon were done quickly and with concern for my sister's well being. I can't thank them enough for their compassion and efficiency. This facility and personnel were awesome. read more

Dr Gutta, pain specialist, is by far the best doctor I have ever had. I have a rare nerve/muscle disorder that requires a pain medication regimen that I take daily. Before Dr. GuttA, I was overmedicated and not living life at all. When I met with Dr. Gutta the first thing he did was switch my medicines up and with in three days I felt like a new person. He is so genuinely wonderful and does such a great job of getting to know his patients. I love him so much and would recommend him to anybody looking for pain management. He really knows his medicine and he really knows how to treat a patient to get them to live life again. Any questions please feel free to ask... read more

This is the absolute worst medical group. Have been with them for 15+ years. Everything changed 3 years ago when they started acquiring all the groups in the neighboring areas. It is impossible to get referrals for specialist that are not part of group. We have been seeing a surgeon for 3+ years with 2 surgeries. They managed to procrastinate so long that even though we have an HMO we have had to pay hundreds out of pocket bc 3+ months wasn't enough time to put the referrals through and order the durable medical equipment that was vital to recovery. We are leaving now bc she's needing another surgery and I don't need the stress of calling everyday to make sure that they are doing their job. I myself was misdiagnosed twice. I was told that I had a certain liver disease and that I would need a liver transplant within 5 years or die. Went to a specialist in Chicago. Don't have it. But the results were indicative of RA that took 15+ years to be diagnosed. I was called a drug seeker, told I was making it up and that it was all in my head. Finally ordered a 3D ultrasound. I have advanced RA, osteoarthritis and degenerative disc disease. The list goes on to the point I saw a new dr and needed a referral. She did not know how to put one in. I ended up putting in my own referrals on her computer bc she couldn't work a drop down menu. Take my advice and stay far, far away. read more

This review pertains to our visit to the Immediate Care Clinic in Tinley Park. We went for vaccine doses and had the best possible treatment. The staff was efficient and patient-friendly. There were two standouts who asked to remain anonymous. No deception, just media shy. Their initials are D & B as in Dun and Bradstreet. Haha. No joke. These are terrific practitioners. read more

My regular doctor that I see in Naperville was unavailable today so I went to the immediate care in Joliet the wait time was long but that was understandable they were busy and the fit me in with no appointment. Dr. Chad William Yarman came in apologized for the wait and took his time with me I went in for a spider bite nothing major but he noticed my whole bottom half of my leg was swollen. He had the nurse put an IV in me right away and gave me some meds and was very thorough with me. The facility looks old and run down but you are going in there to get looked at not a 5 star hotel so I can over look that. I would recommend this place only because you can tell the doctor truly cares. If it wasn't for doctor Chad William Yarman I would given it a 1 star. The nurse was also nice have to give her some credit as well. read more

My doctor is in the 330 Madison Bldg. And I have never waited more than 20 minutes in the reception area and not more than 10 minutes in the exam room. The doctor (Margo Wolf) always takes time with me to explain what the test results were, what the medication is supposed to do or just to explain what is going on. I like that she is not a revolving door doctor or one that sends you to a specialist when it is a head cold. The receptionists are usually very helpful. read more

This is not the 1st review I've written on DuPage medical But I hope this will be my last. I wish I had something nice to say but I had a mammogram on May 6th and they needed more images so I went back on May 12 the doctor came in and said it was abnormal and they would like me to come back for the needle biopsy in 2 places albeit very common my mother had breast cancer the same age I am now, so of course I'm concerned. Well it is may 24th and I am still waiting for the results. So this all started on May 6th and 18 days later I'm still waiting to find out test results. My mom had breast cancer 28 years ago times were different but she not only had the biopsy on the same day they got the test results within hours and she was admitted into the hospital the next day for a lumpectomy and then sadly a mastectomy. Like so many companies Dupage medical has gotten too big and too out of touch with everyday patients. read more

Our family is done with this group altogether. Every time we have an appointment we are waiting for over an hour sometimes well over. I was just there myself and waited for 2.5 hours for a UTI, where all they had to do was look at my urine and send me to Walgreens. That is just common sense. Instead, they must only pay a Dr. if he walks in, so he asked how my weekend was, then sent me to Walgreens after waiting in the small room with an ADHD kid and 6 yr. old. Thanks!. On top of that. The medicine made me worse, I called back just to get it switched, they told me to go to the ER. I told them they were being dramatic, they didn't care so I ended up at an Immediate Care on a Sunday with those that DID help me. Back to my ADHD kid. Yeah, this is a fun story. His Dr at Dupage for the last 3 years put my son on a higher dose, it didn't work, so she changed his prescription altogether instead of upping it again and my son started hallucinating. From there, she decides to tell me she isn't a specialist in ADHD and I should see someone else. Don't you think that information would have been welcomed, to begin with? Now I am starting over a yr. off meds because we were terrified and now my son is no longer thriving in school again. I have taken him to a new Dr. and we are hoping for the best. So all along she was guessing? I don't understand how doctors use poor kids as guinea pigs when they are clueless instead of just admitting they are clueless. Lucky for her, he is okay but I find it scary he was sent to a specialist after something went awry. Was she just covering her own butt? she sure was!. Just a sad group altogether. I want nothing to do with Dupage ever again. She also charged me for just coming in and sending me to a specialist...really? so your time we had to pay for after putting my kid in danger in the first place? ... truly disgusted and moving on. Sad thing is they won't care. I hope people take heed with these reviews and it changes the way these doctors treat people. It's get them in ,get them out mentality. read more

this review is actually for the facility on Essington road. NEVER GO THERE!!!! My 95 year mother was a patient there for many years, and even though we had appointments, we never waited LESS than a hour. We would ask the staff when going in how far behind the doctors were because we live close and could come back. they would shrug their shoulders and say take a seat. When I complained to Dr. Ragusa, he was dismissive and stated he had other patients besides my mother. What's the point of making an appointment if you are constantly kept waiting. How can a practice be so disrespectful to a 95 year old patient!? I would like to give less than 1 star but can't. read more

In March of 2019 I contacted office to inquire about a DOT physical. I was told the cost would be $63. I just received a bill from Dupage Medical stating that I owe another $42. Upon calling billing I was informed yes, the charge is $105 and someone at the office told me the wrong price, and would not help at all. I tried calling the office and was told same thing. Never dealing with these people again, and wouldn't recommend to anyone read more

Staff Make To Many Errors at cost of your health. Staff made many errors over a number of visits, but one error that may involve health situation should not be forgiven. Staff makes doesn't seem to communicate well nor care about their patience's health. read more

I have been going to this care facility for over 30 years. My primary doctor is located there. NEVER have I ever not been able to receive medical care for myself or my children through immediate care. Today I went there for immediate care. I was turned away since I did not have an appointment and they were no longer taking walk ins. Before I went I waited on hold for 20 minutes and decided to just go in since I wondered if anyone was going to answer. It has totally changed my attitude towards this facility. They don't care about their patients since Dupage Medical Group took over. They disgust me. read more

I went to immediate care for a check up. They found that I had a medical issue that required immediate surgery. I told them I had a surgeon. They told me they would contact him and sent me to the hospital for admission. They set up their surgeon instead. I was out of work for a couple of weeks. I was not happy with the surgeon that covered me during my hospital stay (the surgeon that did the surgery left town right after). I had to get paperwork completed for my employer to get paid for the two weeks I was out of work and was told to send everything to their office. I never heard nor has my employer ever heard back from anyone. I and my employer left several messages and e-mails with no response. I have called twice and spoken with someone in other departments who were going to get a manager to talk to the girl responsible for handling the paperwork with no results. It seems their only interest is getting you treated by one of their doctors whether it benefits you or not (how else would they make money) and obviously no one on the staff of the immediate care facility wants to deal with anything that you may need their help with. Their billing department doesn't waste any time in sending out invoices. I should have held back payment until I received my paperwork. I could not recommend that anyone go to any of their facilities. My sense of the place is that they are greedy and not above deceit to get your money. read more

This is one of several buildings in a three block area that houses DuPage Medical Group. Very confusing because each building isn't clearly labeled to direct you to the proper place. I went to the first building to be directs to the third one where the receptionist said "no you belong over a building". A lot of UNNECESSARY walking/driving with a sick child. When we got here, the receptionist informed us that although the lobby was full, we would be seen next. Well, it was ALMOST next, as 5 people went ahead of us. We were seated in the exam room where we waited another 40 mins for the dr we had the appointment with. After all that she said, "it's the flu". No tests, just a note. So for my $25 I got a lot of waiting (could have done this faster at Walgreens for the same results and cheaper). I wouldn't recommend this location. I was given the impression that they are overburdened with Medicaid patients, so they just treat everyone the same, crappy. read more

This is for the allergy/asthma dept. my daughter had a terrible reaction to a medication Dr Lowery prescribed her. We ended up in the Emergency dept for hours. We scheduled a follow up appointment with the doctor and were left to sit in the waiting room for 45 minutes. I kept checking if the doctor was running behind and I was told they were coming out to get her. That never happened. I told the nurse to let the doctor know what happened. Received no phone call from the doctor or staff. We are in the process of changing doctors but my daughter receives bi-weekly shots. She went in to get her shot and the doctor sent a nurse over asking why she was still coming here and to tell her she wasn't allowed to come there anymore. So much for care. That shot stops her from having asthma attacks! DO NOT TRUST THEM WITH YOUR CHILDREN!!!! And after you have the nerve to complain to management your insurance gets removed from their system. Funny how that happens. read more