If you have an electronic, whether it's a screen, circuit board, audio-visual, piece of exercise…read moreequipment or handheld device - you should get it appraised here before tossing it out/replacing it.
- Overall -
Excellent. The service I received here changed my point-of-view on broken electronics, and I wish I hadn't thrown away other devices prior to meeting this team (They could have fixed them for sure). I kept their card, have posted it to my Instagram and have it ready for anyone (myself included) in my life that needs something electrical fixed. Top tier service.
- Technician -
Excellent customer service and skills. He was able to identify what he can and cannot do right away, explained the limitations and how to overcome them. While his native language is Turkish, his capacity in English and French was able to circumvent this barrier; there was no issue with communication. His partner who manages intake is fluent in english and french, and available also to address any issues with communication.
- My Experience/Story -
I came to them with a broken treadmill (T202 Horizon Fitness), where after following the instructions from the company I isolated the issue to the circuit board. The replacement circuit board would have cost me ~700$ CAD. I had it appraised by the Nixtech technician, who recognized the possible issues right away and repaired/replaced the broken aspects of it within 24h for a price that was less than a third of a simple replacement from the company. He also told me what to look for, which could be instigating agents that caused the damage in the first place - and he was correct. We arranged for me to bring all the wiring from the machine over (including the motor), and he was able to identify the issue and repair/replace the broken parts within 24 h again. He explained what the issue was (essentially sub-par pieces in the original manufacturing, predisposed to damage/failure) and advice on how to circumvent/prevent further damage. Overall cost me less than half of what the company would have charged me just for parts.
I went home, set everything up, and it worked like a charm. Electronic applications that did not work on the treadmill, now do. There is no static electricity on the frame either and the sound from the speakers is clearer as well. Essentially the electronics in the machine are better now, than when I purchased the machine fresh out of the box.
I am over the moon with the quality of the repair done. I really appreciated the explanations from their technician; as a physician, I felt his need/desire to explain why/how/what with the repair was excellent - i felt taken care of and he did not quit until I understood what was wrong.
Thanks again guys!
