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    Dupuyer Rest Area

    4.0 (1 review)

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    11 months ago

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    Best Western Shelby Inn & Suites - Exterior

    Best Western Shelby Inn & Suites

    (20 reviews)

    $$

    Best Best Western we have stayed in so far. Very clean and well maintained. Staff was very friendly…read moreand made sure guests had what they needed. Breakfast was very good and they had actual bacon! None of that fake fatty sausages stuff other places try to serve as breakfast. The computers might need some TLC, it was quite the pain doing simple things on them. A security window would pop up every.single.time the page changed.

    My brother booked a non-refundable room for about $30 less than the refundable room, for the night…read moreof July 11, 2026. He would be returning from a 60th year class reunion at Glasgow, MT. On July 2nd he had a medical emergency and was Air Evacuated from Moscow, ID to Sacred Heart Medical Center in Spokane, WA. for a brain bleed. The following day he had brain surgery to relieve the blood pressure on his brain. He was released on July 6th and I drove him home to recover. He was under Doctors orders to not travel for a bit, after getting home. I called and cancelled 2 of the 3 hotel bookings he had made for his reunion trip. I called the BW Shelby Inn but the manager refused a refund because it was a non- refundable booking and that was their hotel policy. I talked to the Best Western Corporation and they just passed along the hotels decision to not refund the paid amount, and did nothing beyond that to help solve the issue. They did tell me that it should be booked as a refundable booking next time, and it would eliminate this kind of issue. To me, this additional dollar amount, for a refundable room is a bogus way to extort additional money from people. I was greatly disappointed since this was a medical issue that we had no control over, and not just cancelling for no reason, or changing plans. You can be sure that my total family will never plan to stay at the BW Shelby Inn & Suites location in the future. I'm also not pleased with Best Western's overall response to this, and lack of customer support.

    Summit Mountain Lodge

    Summit Mountain Lodge

    (21 reviews)

    We liked the idea of a smaller "resort" and this location looked the best, and most reasonably…read morepriced, out of limited hotel options in the area. There are less than 10 cabins, a lodge, and steakhouse. A river runs behind the property but from our cabin you couldn't see it. The trees are abundant and gorgeous, though. Starting with the highlights, we appreciated the friendly staff, tasty food at steakhouse (that they adjusted based on our needs), the charming lodge to visit for internet (only place you're guaranteed service), and the attractive, quaint cabin with breathtaking views. Based on these features I'd rate the place four stars. However, the cabin experience is what brings down the rating for me. I completely understand that you visit a Montana for the wilderness, and we were staying in a cabin not a big hotel, but we weren't trying to get a camping experience. I say that because of the ABUNDANCE of bugs inside the cabin. Again, woods = bugs. However, upon arrival the cabin was filled with months. There were at least 15 that I counted. And I saw four spiders within about five minutes. I spotted three more spiders in the bathroom while showering. Of course lots of flies, too. There shouldn't be that many insects inside the room. They're either getting in somewhere or the door was left open while cleaning maybe? I literally slept with a sheet over my head for both nights. And we had to make sure our bags were closed tightly for fear bugs would get inside luggage. Other things to note, hard to find location especially since GPS is spotty in woods. If driving from main East Glacier, you'll pass a rest stop on your left and a pullout on the right, then immediately after its on the right. No TV in room. WIFI only works in lodge and occasionally at restaurant. Breakfast offered is yogurt and bagels.

    (Chad, the owner has been trying to gaslight and blame me for HIS staff not communicating…read morereservations and details- see photos below and more explanation at the bottom.) DON'T TRUST THEIR RESERVATIONS! I called and talked to someone months before my wedding for reservations for a rehearsal dinner for 22 people. When I called the owner answered and said they weren't technically open yet for the season, but he could put my reservation in for me. For some reason I had a bad feeling about if he actually got my reservation down so about 2 weeks or so later I called back, talked to someone else, and they said "yes we have you all set for that date and time". Awesome. But I still had a weird gut feeling about it and called a 3rd time about a month before the wedding dinner and they confirmed again they had me down for 22 people. I was reassured now. Someone called me the night before my rehearsal dinner (see the photo of the call log, you can see the person leaving the voicemail said 'I saw you have a reservation for 23 people at 5:30pm', so they DID have me down prior to that phone call) and asked if we were still coming and I said yes. He informed me they couldn't no longer seat me outside only inside, which I said was okay. He confirmed my reservation was set and said "See you tomorrow". The morning of my rehearsal dinner the owner, Chad, called me and was like "I was just told we have you down for a party of 22 tonight and this is my first time hearing of it, you're not on our event schedule". I explained all the times I talked to him and he made the reservation, as well as many other people that confirmed it including the night before and he said I needed to submit a request through the website for the event and that's the only way they can schedule these events. I told him whoever I talked to initially never told me that and said he put me on the event schedule. Chad then proceeded to blame me and belittle me for not doing it "correctly" and basically told me this was my fault, not theirs, and they couldn't seat us. He then said they could seat us but I would have to rent the upper room for $800- again no one EVER told me anything about renting a space when I talked to 3 separate people. We couldn't pay $800 more and now we're out dinner for 22 people that travelled from WI. Luckily I found the Snowgoose restaurant in St Mary and that manager was very nice and accommodated our group for the same evening. Do NOT trust these workers here to tell you the correct information or put it in their event schedule correctly!!! Since the owner still wants to take NO accountability for his actions and again try to blame me and say I never let him know I no longer wanted the reservations (see photo of his reply on my Google review still just blaming me!) I included in this review the photo of me letting Maribeth know I don't need the reservations and she even replied "thank you for letting me know". So again, a lie from the owner to gaslight me (or his staff don't communicate important things, still not my fault) because I DID let them know I didn't need the reservation and we weren't coming. I also updated a photo of my call logs with the restaurant. My initial call where I scheduled the reservation was from my work phone, which I will get that photo of and post that as well. This is ABSURB how he handled this situation.

    Dupuyer Rest Area - reststops - Updated August 2026

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