My husband and I are very disappointed with our experience with Michelle at DurangoNotary.com.
My husband arranged for Michelle to meet us at our home in Mancos at 2:00 p.m. on Thursday, September 3rd. The documents we needed notarized also required two witnesses, so we went to the trouble of arranging for our friends to be at our home at the same time.
When Michelle had not arrived by 2:15 p.m., my husband called to see if she was on her way. There was no answer. A few minutes later, he received a text from Michelle saying that she was held up in Telluride and that we would need to reschedule.
We understand that unexpected delays can happen. However, we feel Michelle should have been proactive and contacted us as soon as she realized her appointment in Telluride was taking longer than expected. Had she done so, we could have rescheduled before our appointment time and avoided having two witnesses rearrange their schedules and come to our home unnecessarily.
My husband immediately texted Michelle back and asked if we could reschedule for Friday. She never responded.
While delays can happen, failing to communicate until after the scheduled appointment time--and then not responding to a reasonable request to reschedule--was disappointing and, in our opinion, unprofessional. Based on this experience, we would not feel comfortable relying on this service for an important time-sensitive notarization. read more