This company refinished our floors all last week. Very displeased with not only their workmanship but how the owner, Josh, refused to admit they did a poor job. Once I sent him photos, he finally admitted to those mistakes but refused to take responsibility for other things. They didn't move the refridgerator, so the old dark stain is still visible next to it and remains underneath. He responded by saying he told me they don't move appliances and it was still there. Problem is he never told me that. Left the area behind pedestal sink in powder room old stain. When midway through the week and they were ready to stain, he casually mentions his supplier won't have the Bona stain so I have to pick from another company. Poor planning and business. Really bad communication and he doesn't have a contract, even after more than a decade in business (red flag). They finished their work and old stain remains visible around floor perimeter, and the quarterround and walls are damaged. They said they'd replace 2 handrails and didn't, leaving our old ones sanded down from smooth to rough... Awful. Many more issues with their work that the judge will hear all about, as well as the Alabama Licensing Board. He is refusing to negotiate a settlement amicably between us and demanded full payment by the end of the next business day or he will put a lien on our house, he says. Even while missing many spots and damaging my house, which he admitted to in writing. On side notes, they left many cigarette butts on our driveway and street, leaked oil in multiple spots from their vehicle(s), left the house empty (nobody there) without locking the front door (I came home on a lunch break to discover anyone could've come in and taken what they want....), and their name is a misnomer... There was a thick layer of dust over everything every day they sanded, even inside kitchen cabinets. I felt dust in my lungs all week and it took an entire day to wipe all the dust off everything. Also, he cancelled first appointment 10 minutes prior, then was a no show when we rescheduled, saying he forgot. RED FLAGS! I'm now preparing for court and am looking for new flooring. We wish we'd never heard of them. Look at the pictures and see what kind of work they do. read more

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